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Zingtree Logo

Build interactive decision trees that guide your teams.

Table of Contents

Zingtree - 2025 Pricing, Features, Reviews & Alternatives

What is Zingtree?

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.

Zingtree also connects to a wide variety of tools – like Salesforce, Zendesk, Slack, and Intercom – so your information stays in sync.

Benefits of using Zingtree

Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly.

A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).

Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.

Starting from

ic-pricetag

No pricing info

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Zingtree's key features

Most critical features, based on insights from Zingtree users:

"What If" Scenarios
Performance Metrics
Real-Time Analytics
Data Analysis Tools

All Zingtree features

Features rating:

Access Controls/Permissions
Activity Tracking
Alerts/Escalation
API
Application Management
Appointment Management
Appointment Scheduling
Automated Routing
Blended Call Center
Business Process Automation
Call Center Management
Call Scripting
Collaboration Tools
Computer Telephony Integration
CRM
Customer Database
Customizable Branding
Customizable Forms
Diagramming
Drag & Drop
Email Management
Employee Management
Feedback Management
For Medical Purposes
Health Risk Assessment
Help Desk Management
Inbound Call Center
Interaction Tracking
Inventory Management
Knowledge Base Management
Live Chat
Multi-Channel Communication
No-Code
Online Forms
Outbound Call Center
Process Modeling & Designing
Queue Management
Real-Time Reporting
Reporting/Analytics
Rules-Based Workflow
Self Service Portal
Single Sign On
Support Ticket Management
Surveys & Feedback
Tagging
Templates
Visual Workflow Management
Workflow Management

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Zingtree pricing

Value for money rating:

Starting from

ic-pricetag

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

Zingtree support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk

Training options

Live Online
Documentation
Webinars

Zingtree reviews

Overall rating

4.4

/5

96

Positive reviews

91

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

50

37

7

2

0

Pros
I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.
The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow.
Great tool, CSR was a fantastic contact to answer all of the questions we had.
Cons
The pricing for the customer-facing decision is so cost prohibitive that we scrapped the idea altogether. Pay per click does not work.
I don't like that I cannot download the tree as a pdf or high quality picture. When I download it now, it looks bad and when I tried to zoom in on the tree it gets all blurry.
Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.

Zingtree FAQs

Q. What type of pricing plans does Zingtree offer?

Zingtree has the following pricing plans:
Starting from: $0.00
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Zingtree?

Zingtree has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zingtree support?

Zingtree supports the following languages:
English


Q. Does Zingtree support mobile devices?

Zingtree supports the following devices:
Android, iPad, iPhone


Q. Does Zingtree offer an API?

Yes, Zingtree has an API available for use.


Q. What other apps does Zingtree integrate with?

Zingtree integrates with the following applications:
Zapier, WordPress, Freshdesk, Salesforce Sales Cloud, Intercom, Zendesk Suite


Q. What level of support does Zingtree offer?

Zingtree offers the following support options:
Chat, Email/Help Desk

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