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Zingtree
Build interactive decision trees that guide your teams.
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Zingtree Pricing, Features, Reviews and Alternatives
Zingtree FAQs
Zingtree product overview
What is Zingtree?
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Key benefits of using Zingtree
A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).
Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.
Typical customers
Platforms supported
Support options
Training options
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Starting from
14
/user
Per month
Zingtree pricing information
Zingtree features
Functionality
4.2
/5
95
Total features
54
10 categories
Most valued features by users
Functionality contenders
Zingtree users reviews
Overall Rating
4.4
/5
95
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.33/10
50
37
7
1
0
Overall rating contenders
David F.
Used daily for 6-12 months
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Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software.
This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.
The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.
Isaac W.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 6-12 months
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Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes.
While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.
I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.
Hi Isaac - The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field. If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface. Happy to work with you to get this part in place...
Ena C.
Used daily for 6-12 months
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one of the only softwares out there to help our situation, and overall great product
The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.
There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.
Jessica P.
Telecommunications, 51-200 employees
Used daily for 1-2 years
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As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.
I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.
The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".
Micah P.
Automotive, 51-200 employees
Used daily for less than 6 months
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Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.
The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed.
Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions.
Common Zingtree comparisons
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