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Zingtree

4.4
(95)

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Build interactive decision trees that guide your teams.

(4)

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Zingtree Pricing, Features, Reviews and Alternatives

Zingtree FAQs

Q. What type of pricing plans does Zingtree offer?

Zingtree has the following pricing plans:
Starting from: $0.00
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Zingtree?

Zingtree has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zingtree support?

Zingtree supports the following languages:
English


Q. Does Zingtree support mobile devices?

Zingtree supports the following devices:
Android, iPad, iPhone


Q. Does Zingtree offer an API?

Yes, Zingtree has an API available for use.


Q. What other apps does Zingtree integrate with?

Zingtree integrates with the following applications:
Zapier, WordPress, Freshdesk, Salesforce Sales Cloud, Intercom, Zendesk Suite


Q. What level of support does Zingtree offer?

Zingtree offers the following support options:
Chat, Email/Help Desk

Zingtree product overview

Price starts from

0

Other

What is Zingtree?

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.

Key benefits of using Zingtree

Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly.

A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).

Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk

Training options

Live Online
Documentation
Webinars

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Zingtree pricing information

Value for money

4.4

/5

95

Starting from

0

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zingtree features

Functionality

4.2

/5

95

Total features

54

10 categories

Most valued features by users

Reporting/Analytics
API
Customizable Branding
Multi-Channel Communication
Alerts/Escalation
Live Chat
Surveys & Feedback
Activity Tracking

Functionality contenders

Zingtree users reviews

Overall Rating

4.4

/5

95

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

50

37

7

1

0

Pros
I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.
The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow.
Great tool, CSR was a fantastic contact to answer all of the questions we had.
Cons
The pricing for the customer-facing decision is so cost prohibitive that we scrapped the idea altogether. Pay per click does not work.
I don't like that I cannot download the tree as a pdf or high quality picture. When I download it now, it looks bad and when I tried to zoom in on the tree it gets all blurry.
Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.

Overall rating contenders

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