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Zingtree Pricing, Features, Reviews and Alternatives
Zingtree product overview
What is Zingtree?
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Key benefits of using Zingtree
A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).
Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.
Typical customers
Platforms supported
Support options
Training options
Zingtree pricing information
Zingtree features
Zingtree users reviews
Overall Rating
4.4
/5
94
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.3/10
49
37
7
1
0
Yogesh S.
Verified reviewer
Hospitality, 201-500 employees
Used weekly for 2+ years
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Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams.
ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
Anonymous Reviewer
Verified reviewer
Legal Services, 51-200 employees
Used daily for 1-2 years
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Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.
It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.
Fran L.
Used daily for 6-12 months
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I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).
Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition
Hi Fran - Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven. Please reach out to me at bill@zingtree.com if you'd like to share your ideas. Thanks, Bill Dettering Zingtree https://zingtree.com
Brooke P.
Verified reviewer
Used daily for 1-2 years
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Easy to use, easily customizable, great for new hires and scripting alike!
Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!
Anonymous Reviewer
Verified reviewer
Outsourcing/Offshoring, 201-500 employees
Used daily for 1-2 years
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Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.
As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.
Zingtree FAQs and common questions
Q. What type of pricing plans does Zingtree offer?
Zingtree has the following pricing plans:
Starting from: $0.00
Free Trial: Available
Q. Who are the typical users of Zingtree?
Zingtree has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Zingtree support?
Zingtree supports the following languages:
English
Q. Does Zingtree support mobile devices?
Zingtree supports the following devices:
Android, iPad, iPhone
Q. Does Zingtree offer an API?
Yes, Zingtree has an API available for use.
Q. What other apps does Zingtree integrate with?
Zingtree integrates with the following applications:
Zapier, WordPress, Freshdesk, Salesforce Sales Cloud, Intercom, Zendesk
Q. What level of support does Zingtree offer?
Zingtree offers the following support options:
Chat, Email/Help Desk
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