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Zingtree Logo

Zingtree

Build interactive decision trees that guide your teams.

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Zingtree Pricing, Features, Reviews and Alternatives

Zingtree product overview

Price starts from

0

Other

What is Zingtree?

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.

Key benefits of using Zingtree

Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly.

A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).

Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk

Training options

Live Online
Documentation
Webinars

Zingtree pricing information

Value for money

4.4

/5

94

Starting from

0

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zingtree features

Functionality

4.2

/5

94

Total features

56

10 categories

Most valued features by users

Reporting/Analytics
API
Multi-Channel Communication
Customizable Branding
Live Chat
Alerts / Escalation
Surveys & Feedback
Email Management

Functionality contenders

Zingtree users reviews

Overall Rating

4.4

/5

94

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.3/10
Rating distribution

5

4

3

2

1

49

37

7

1

0

Pros
I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.
The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow.
Great tool, CSR was a fantastic contact to answer all of the questions we had.
Cons
The pricing for the customer-facing decision is so cost prohibitive that we scrapped the idea altogether. Pay per click does not work.
I don't like that I cannot download the tree as a pdf or high quality picture. When I download it now, it looks bad and when I tried to zoom in on the tree it gets all blurry.
Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Love it! Use to create comprehensive trees to assist support teams

Reviewed 4 years ago

Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams.

Pros

ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Cons

cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Reviewed 4 years ago

Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Pros

Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Cons

It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Very easy to set up and edit

Reviewed 4 years ago
Pros

I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Cons

Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition

Vendor response

Hi Fran - Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven. Please reach out to me at bill@zingtree.com if you'd like to share your ideas. Thanks, Bill Dettering Zingtree https://zingtree.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zingtree was just what we needed for our call center to troubleshoot!

Reviewed 4 years ago

Easy to use, easily customizable, great for new hires and scripting alike!

Pros

Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Cons

Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

It is pretty easy to use and customize.

Reviewed 4 years ago
Pros

Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

Cons

As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.

Zingtree FAQs and common questions

Q. What type of pricing plans does Zingtree offer?

Zingtree has the following pricing plans:
Starting from: $0.00
Free Trial: Available


Q. Who are the typical users of Zingtree?

Zingtree has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zingtree support?

Zingtree supports the following languages:
English


Q. Does Zingtree support mobile devices?

Zingtree supports the following devices:
Android, iPad, iPhone


Q. Does Zingtree offer an API?

Yes, Zingtree has an API available for use.


Q. What other apps does Zingtree integrate with?

Zingtree integrates with the following applications:
Zapier, WordPress, Freshdesk, Salesforce Sales Cloud, Intercom, Zendesk


Q. What level of support does Zingtree offer?

Zingtree offers the following support options:
Chat, Email/Help Desk

Common Zingtree comparisons

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