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Zingtree

4.4
(95)

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Build interactive decision trees that guide your teams.

(4)

Zingtree Pricing, Features, Reviews and Alternatives

Zingtree FAQs

Q. What type of pricing plans does Zingtree offer?

Zingtree has the following pricing plans:
Starting from: $0.00
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Zingtree?

Zingtree has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Zingtree support?

Zingtree supports the following languages:
English

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Q. Does Zingtree support mobile devices?

Zingtree supports the following devices:
Android, iPad, iPhone

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Q. Does Zingtree offer an API?

Yes, Zingtree has an API available for use.

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Q. What other apps does Zingtree integrate with?

Zingtree integrates with the following applications:
Zapier, WordPress, Freshdesk, Salesforce Sales Cloud, Intercom, Zendesk Suite

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Q. What level of support does Zingtree offer?

Zingtree offers the following support options:
Chat, Email/Help Desk

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Zingtree product overview

Price starts from

0

Other

What is Zingtree?

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.

Key benefits of using Zingtree

Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly.

A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).

Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk

Training options

Live Online
Documentation
Webinars

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Zingtree pricing information

Value for money

4.4

/5

95

Starting from

0

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zingtree features

Functionality

4.2

/5

95

Total features

54

10 categories

Most valued features by users

Reporting/Analytics
API
Multi-Channel Communication
Customizable Branding
Live Chat
Alerts/Escalation
Surveys & Feedback
Activity Tracking

Functionality contenders

Zingtree users reviews

Overall Rating

4.4

/5

95

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

50

37

7

1

0

Pros
I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.
The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow.
Great tool, CSR was a fantastic contact to answer all of the questions we had.
Cons
The pricing for the customer-facing decision is so cost prohibitive that we scrapped the idea altogether. Pay per click does not work.
I don't like that I cannot download the tree as a pdf or high quality picture. When I download it now, it looks bad and when I tried to zoom in on the tree it gets all blurry.
Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.

Overall rating contenders

DF
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David F.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Software - Amazing Time Saver

Reviewed 5 years ago

Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software.

Pros

This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.

Cons

The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.

IW
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Isaac W.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall my experience with Zingtree has been great.

Reviewed 5 years ago

Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes.

Pros

While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.

Cons

I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.

Vendor response

Hi Isaac - The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field. If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface. Happy to work with you to get this part in place...

EC
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Ena C.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Support Team behind the product, really listens to users

Reviewed 5 years ago

one of the only softwares out there to help our situation, and overall great product

Pros

The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.

Cons

There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.

JP
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Jessica P.

Telecommunications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy, convenient, helpful

Reviewed 5 years ago

As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.

Pros

I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.

Cons

The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".

MP
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Micah P.

Automotive, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A powerful decision tree tool with a slight learning curve.

Reviewed 4 years ago

Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.

Pros

The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed.

Cons

Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions.

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