Zingtree Pricing, Features, Reviews & Alternatives

Zingtree

Build interactive decision trees that guide your teams.

4.43/5 (94 reviews)

Zingtree overview

What is Zingtree?

ZIngtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree also connects to a wide variety of tools – like Salesforce, Zendesk, Slack, and Intercom – so your information stays in sync.
zingtree.com

Pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Zingtree screenshotZingtree screenshot

Zingtree user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.4
  4.5
Yogesh S.

Love it! Use to create comprehensive trees to assist support teams

Used weekly for 2+ years
Reviewed 2018-06-20
Review Source: Capterra

Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams.

Pros
ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Cons
cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Used daily for 1-2 years
Reviewed 2018-06-19
Review Source: Capterra

Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Pros
Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Cons
It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 4/10

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Fran L.

Very easy to set up and edit

Used daily for 6-12 months
Reviewed 2018-06-21
Review Source: Capterra

Pros
I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Cons
Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition

Response from Zingtree


Hi Fran -

Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven.

Please reach out to me at bill@zingtree.com if you'd like to share your ideas.

Thanks,

Bill Dettering
Zingtree
https://zingtree.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Brooke P.

Zingtree was just what we needed for our call center to troubleshoot!

Used daily for 1-2 years
Reviewed 2018-06-19
Review Source: Capterra

Easy to use, easily customizable, great for new hires and scripting alike!

Pros
Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Cons
Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

It is pretty easy to use and customize.

Used daily for 1-2 years
Reviewed 2018-06-20
Review Source: Capterra

Pros
Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

Cons
As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zingtree pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

Zingtree's subscription pricing starts at $25/month

Zingtree features

API
Alerts / Escalation
Call Center Management
Customizable Branding
Email Management
Knowledge Base Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
Self Service Portal
Support Ticket Management
Surveys & Feedback

Activity Dashboard (164 other apps)
Alerts/Notifications (160 other apps)
Chat/Messaging (236 other apps)
Mobile Access (139 other apps)
Monitoring (139 other apps)
Real-Time Chat (142 other apps)
Reporting & Statistics (184 other apps)
Third Party Integrations (220 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Zingtree

Benefits

Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly.

A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).

Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.