Agile CRM vs TWIPLA

Clockify

Jira

Asana

Clockify is a time tracking app that helps teams track work hours across projects. Managers can measure employee productivity, track the progress of every project and do all necessary reporting and administration work in one place.

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

Asana Starter Plan provides growing teams with project management tools to track progress and meet deadlines. The plan includes workflow automation features, custom project templates, forms for standardized work requests, and rules for routine task management. It also offers visualization tools like Gantt and timeline views, plus AI-powered features for status updates and project organization.

Consultant

I spent three hours getting an absolutely ludicrous runaround with various support staff who would basically hang up and make me start over, before finally dealing with someone who admitted there was a problem, and they had no ETA on solving it.

Area Manager

Advanced questions see customer support that's a bit slow, and it does take some effort to fully customize task tracking for restaurant operations.

All-in-One CRM with Sales, Marketing & Service in single platform. Sales tracking, contact management, marketing automation, telephony, analytics and helpdesk.

A/B Testing

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

App Notifications

Appointment Scheduling

Archiving & Retention

Audience Targeting

Auto-Dialer

Automated Publishing

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Behavior Tracking

Billing & Invoicing

Blended Call Center

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Center Management

Call Disposition

Caller ID

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Tracking Metrics

Campaign Management

Campaign Planning

Campaign Scheduling

Campaign Segmentation

Campaign Specific Signature

CAN-SPAM Compliance

Catalog Management

Channel Management

Click Tracking

Client Management

Client Portal

Collaboration Tools

Communication Management

Competitive Analysis

Computer Telephony Integration

Contact Database

Contact Management

Content Management

Contract/License Management

Conversion Rate Optimization

Conversion Tracking

Customer Database

Customer Journey Mapping

Customer Management

Customer Segmentation

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Document Management

Document Storage

Drag & Drop

Drip Campaigns

Dynamic Content

Email Alerts

Email Campaign Management

Email Management

Email Marketing

Email Monitoring

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Feedback Management

Field Sales Management

File Sharing

Forecasting

For iPad Devices

For Mac Devices

For Sales Teams/Organizations

For Small Businesses

For Startups

Gamification

Geotargeting

Goal Setting/Tracking

Help Desk Management

Image Library

Inbound Call Center

Inbox Management

Influencer Tracking

Interaction Tracking

Most reviewers consider Agile CRM to offer strong value for money, especially for startups, and they appreciate the generous free plan. Some users say advanced features require expensive upgrades, and some reviewers find pricing jumps steep for larger teams.

Value for money

By industry, Agile CRM reviewers are most commonly professionals in marketing and advertising (16%). The most frequent use case for Agile CRM cited by reviewers is CRM (66% of reviewers).

Agile CRM

Web-based

Android

Windows

iPhone

Linux

iPad

Zoho CRM

HubSpot CRM

Pipedrive

Salesforce Sales Cloud

Odoo 

EngageBay CRM

Vtiger CRM

Capsule

Mailchimp

Insightly

Salesmate

Free

Starter

Regular

Enterprise

Difficult cancellation and refund process

100% of reviewers feel negative about Agile CRM’s cancellation and refund process. Reviewers indicate that canceling subscriptions is cumbersome, often requiring phone calls and long wait times. They say charges may continue even after cancellation requests, and refunds are rarely granted. Some users report frustration with unresponsive customer support and unclear cancellation procedures. They feel the company’s policies are inflexible and sometimes result in unauthorized charges, leading to a loss of trust and dissatisfaction with the service.

Cumbersome contact management

43% of reviewers feel negative about Agile CRM’s contact management. Reviewers say importing contacts from other systems is slow and sometimes unreliable. They indicate that managing duplicate contacts and assigning contacts to users is challenging. Some users report difficulties with social media integration and slow loading of contact lists. They feel the contact management area is confusing and lacks the flexibility needed for efficient organization and segmentation.

Unreliable email management

President

Eventually cancelled when program bugs resulted in not being able to send bulk emails without manually splitting them into groups and sending a small amount per day.

Estate Agent

My newsletters stopped sending out and the system marked it as sent but when I follow up with clients they never received my newsletter.

55% of reviewers feel negative about Agile CRM’s email management. Reviewers indicate that sending bulk emails is problematic, with deliverability issues and messages often marked as spam. They say email templates are difficult to create and do not always display correctly for recipients. Some users report integration problems with external email services and limitations on sending capacity. They feel that these shortcomings hinder effective communication with clients and complicate marketing efforts.

Frequent bugs and reliability problems

Manager

They have never fixed the longstanding issues with Gmail integration (doesn't work unless it's IMAP), Slack (can't choose channels), LinkedIn (variable/doesn't work/breaks all the time), can't resize the windows to take notes, can't use bullets or italics or bold or fonts to format notes.

64% of reviewers feel negative about Agile CRM’s bugs and technical issues. Reviewers report persistent glitches, slow performance, and unreliable features across the platform. They say integrations with tools like Gmail and Slack often break, and the mobile app is buggy and undermaintained. Some users mention that customer support is slow to resolve issues, and critical problems can persist for extended periods. They feel these technical challenges disrupt daily operations and require manual workarounds.

Flexible workflow automation

90% of reviewers feel positive about Agile CRM’s automation capabilities. Reviewers indicate that the platform enables them to automate repetitive tasks, manage workflows, and connect with other business tools. They say the automation builder is intuitive and allows for detailed customization of sales and marketing processes. Some users report that automating communications and task management reduces manual work and increases efficiency. They appreciate that the automation features are easy to set up and adapt to their specific business needs.

Tailored for small businesses

100% of reviewers feel positive about Agile CRM’s suitability for small businesses. Reviewers indicate the platform is affordable, easy to set up, and offers a comprehensive feature set that supports business growth. They say it provides a central hub for managing customers and sales, making it ideal for startups and solopreneurs. Some users report that its integrations with popular tools and responsive support team further enhance its value for small business owners. They appreciate the ability to scale as their business grows and find it cost-effective compared to larger competitors.

Comprehensive CRM capabilities

US IT Recruiter 

Agile CRM stands out as an affordable and user-friendly customer relationship management (CRM) solution that offers a wide range of powerful features for effectively managing customer relationships.

Senior Data Analyst

Agile CRM appealed to me because it is an all-in-one customer relationship management (CRM) platform that includes a wide range of features and tools for more effective customer relationship management.

95% of reviewers feel positive about Agile CRM’s customer relationship management features. Reviewers appreciate its all-in-one approach, combining contact management, lead tracking, and sales automation in a single platform. They say the system helps them stay organized, automate follow-ups, and personalize customer interactions. Some users find the reporting and segmentation tools valuable for analyzing customer data and improving engagement. They indicate that the CRM’s integration with other tools and customizable workflows streamline their processes and contribute to higher productivity.

Robust marketing automation tools

91% of reviewers feel positive about Agile CRM’s marketing automation. Reviewers appreciate the ability to automate sales and marketing processes, track campaign performance, and integrate with third-party applications. They say the platform simplifies launching and managing marketing campaigns, and the automation features help them efficiently nurture leads. Some users report that the user-friendly interface and customizable workflows make it easy to set up automated follow-ups and email marketing, allowing them to maximize outreach and save time.

Extensive feature set and integrations

Agile CRM caught my attention because it is a complete CRM platform that offers a wide range of features and tools.

88% of reviewers feel positive about Agile CRM’s features. Reviewers say the platform offers a wide range of tools, including CRM, marketing, and sales functionalities, at a competitive price. They appreciate the numerous integrations available, which help streamline workflows and improve productivity. Some users find the feature-rich environment beneficial for managing various business operations in one place. They indicate that the combination of affordability and functionality makes Agile CRM a valuable solution for businesses seeking comprehensive software.

Software Developer

Agile CRM combines contact management, lead tracking, and task management, making it easy to tie follow‑ups and activities directly to deals and contacts for a dev-focused company like SoftWeb PK.

Well-configured, Agile CRM centralizes leads, tasks, and collaboration to make sure developers, sales, and support are on the same page regarding client history and next steps to avoid dropped follow-ups and miscommunication.

Agile CRM helped our team organize team tasks and maximize lead tracking, so our strategic initiatives are running much smoother.

Owner

Agile CRM offers Security keeping my client information safe, it offers a good Value for Money, good Customer Support with focused Task Management lets my Team Collaboration work very well.

Mechanical Engineer

I liked the ability to have revision control and the ability to have multiple people working on a large assembly at one time, which updates.

Administrator

We had an amazing experience, for the past 4 years, we managed to keep track.and keep organised and more importantly focused.on what really matters: segmented and logical information.

Software Engineer -  QA

It helps me monitor time spent on tasks, milestones achieved.

It is not a very intuitive program, and it is pretty clunky to use. Once you learn the tricks, it gets better, but there are still a few things that don't make sense.

A powerful and all-encompassing CRM tool, Agile CRM assists businesses of all sizes in streamlining their operations and augmenting customer satisfaction.

The points that Agile CRM recahes are untouchable: retrospectives for example.

we had queries sorted in less than 24hrs.

Agile CRM is 100% secure, as everything is feature rich and well packed.

IT Recruiter 

By leveraging its comprehensive toolkit, businesses can optimize their customer relationship management procedures and boost productivity levels.

It is a useful tool for collaboration in an agile setting.

I like the analytical reporting feature of Agile CRM.

The costing is slightly higher based on features offered.

It has truly transformed the way I manage my customer relationships and has become an indispensable tool for my business.

Environmental Consultant

Its best advantage is that it is free of charge and even the paid price for 50,000 contacts and more is very low at around $9 per user.

Agent

It's a good software you can use the free version with more than 1000 customers but to benefit from all the features, you need a more expensive subscription

Data Analyst

What I liked best about Agile CRM is that it is an all-in-one platform with a comprehensive set of features to help you manage your customer relationships, automate marketing tasks, and track sales activities.

They tell me to disable the link, and to use a very convoluted process to first enable 2FA on our entire company's google account users, then set up a App Password in Google Account, then provide it to Agile as p/w when setting up IMAP/SMTP instead.

Quality engineer-1 

Powerful Web Analytics helps to monitor a customer’s online behavior and tracking when a customer opens the company’s web portal.

CMO/COO

Having all our tools unified in one system, all our databases automatically completed and maintained, all interactions logged, and all processes tracked - has made Agile CRM the foundation of every department in our establishment.

Assistant Professor Pediatric

It empowers businesses to scale rapidly while delivering personalized customer service.

Tech consultant 

The automation features have significantly reduced our workload, and the reports and dashboards are consistently beneficial.

Agile CRM vs TWIPLA Comparison (2026)

Agile CRM

TWIPLA

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives