Agile CRM Pricing, Features, Reviews & Comparison of Alternatives

Agile CRM

Sales and marketing CRM for growing businesses

4.19/5 (382 reviews)

Agile CRM overview

What is Agile CRM?

Agile CRM is an all-in-one platform with dedicated sales, marketing and service features.

All-in-one: automates sales, marketing, and service into a single, unified platform to avoid data leaks and enable consistent messaging.
Affordable: Modern features and integrations, easy implementation, and great support at an affordable price for small and growing businesses.
Cloud-based SaaS service that is mobile-ready, fast, and simple to use.

Agile delivers a turnkey, easy-to-use solution to overcome the inefficiencies and technical challenges in seamlessly integrating sales, marketing, and service efforts, and includes integrations with over 60 leading third-party applications.
Agile CRM centralizes real-time customer data, making it readily accessible and actionable across all teams.
Full telephony integration alongside marketing support for sending email newsletters, social campaigns and SMS texts. Agile CRM automates web engagement with customer-conscious messages, popups, offers, surveys and signup forms.

Agile CRM has rich analytics and reporting features for monitoring business performance.
www.agilecrm.com

Pricing

Starting from
$8.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, Italian, Portuguese, Russian, Spanish
Agile CRM screenshot: Agile CRM's drag&drop dashboard Agile CRMAgile CRM screenshot: Drill-down reporting in Agile CRMAgile CRM screenshot: Agile CRM's contact management timelineAgile CRM screenshot: Agile CRM's project management timelineAgile CRM screenshot: Create periodic triggers with Agile CRM. These can be customized to fit specific goalsAgile CRM screenshot: Generate reports in Agile CRMAgile CRM screenshot: Track deals, move milestones, and check ongoing deals from Agile CRM's mobile appAgile CRM screenshot: Create and manage tasks and events in the Agile CRM mobile appAgile CRM screenshot: Integrate the Agile CRM mobile app with Google CalendarTimer Triggers in Agile CRMCampaigns

Agile CRM reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.1
  4.1
Jaime Nacach

Amazing Complete CRM & Automation software: Great Infusionsoft or Salesforce alternative, for 10% of the price tag

Used daily for 6-12 months
Reviewed 2016-11-24
Review Source: GetApp

As a small business owner, and founder of Bloominari.com, a digital marketing agency helping small businesses to grow their companies online through beautiful design, automation and marketing tactics I was in search of the best CRM and marketing automation software for a truly affordable price. After literally about 2 months of research of various CRM and marketing automation platforms I finally decided to take AgileCRM for a spin (It was easy to try it, as they have an always-free lite version). Immediately I fell in love with it's interface, ease of use, and easy-to-setup platform. I previously worked with Salesforce.com and Solve360 CRMS, and have also tried BaseCRM, SugarCRM and many others throughout my business life.

Pros
- Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version. - Great user interface - Easy to setup and use - Lots of native integrations with lots of web-based (Saas) apps such as Gmail, Quickbooks, Twilio and many many others. - Integration with Zapier, which basically let's you now integrate AgileCRM with 700+ other web apps, so this feature was a KEY for me. - All your emails automatically load from your Gmail inside AgileCRM, no need to BCC some email address. - Lots of sales, marketing, support, landing page, and amazing features added on at no additional cost. - Now you can purchase add-ons such as user permissions, triggers, additional automation campaigns and others without having to upgrade all your users to the next subscription level (this is something I requested, and their team listened and did implement this). -Their tech support is great, they care, they listen, and they modify/improve their system based on your feedback - Their team update the app every few days

Cons
- Their standard subscription is $30/user/month if pre-paid for 2 years, otherwise $50/month, without too many added benefits for this level - Their starter subscription limits your marketing campaigns (automation) to only 5 campaigns, with 10 nodes (steps) on each. The standard gives you 10 campaigns, with 25 nodes each (much better). - Some updates happen without prior notifications to the user, and sometimes changes the User interface too drastically for some features. - Their E-mail templates are limited, but you can still bring in your HTML templates or use their WYSIWYG editor.

Response from Agile CRM


Hi Jaime,

Thanks for your appreciation and support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Slavica Smolic

Good value for Money

Used daily for 2+ years
Reviewed 2020-01-23
Review Source: Capterra

The support team is very patient and they have schedules available for training 24*7 for each module and there is no restriction for training. Easy to use, available on mobiles and PC.

Pros
24*7 support and exceptional dedicated support and training Very easy to use and modify. Different modules through single platform Nice visual reports

Cons
Restrictions in some automation, bit challenged to set up campaigns and missing accounts module

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Simon Hooper

A happy user

Used daily for 2+ years
Reviewed 2020-03-10
Review Source: Capterra

Automated campaigns are easy to set up and work well and the customer support system is effective. the experience of using agilecrm has been practical and effective, as well as being cost effective.

Pros
We have been able to use all the features with ease and the customer support has been terrific, critical since we have embedded agilecrm into our own software so that it, though its campaigns, administers many of our own systems automated processes, and we have needed to consult often with their team members. I cannot recommend the system highly enough.

Cons
We will need to establish how the system works at scale

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Javier Severino

Great Customer Support and Features

Used daily for 2+ years
Reviewed 2020-01-29
Review Source: Capterra

Pros
Their customer support is great as the hability to send personalized bulk emails.

Cons
User interface and report customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Daniel Rosehill

Shoddy CRM backed by terrible support

Used daily for less than 6 months
Reviewed 2019-11-02
Review Source: Capterra

Overall a very bad experience. I can't find an option in the UI to cancel the subscription — there's a pause option but not a cancellation one. The support is unprofessional and rude.

Pros
The automation/workflow builder seemed to work

Cons
I was drawn to AgileCRM while searching for a cloud-hosted CRM that could help me build a basic drip email automation sequence. What I found was that AgileCRM is a buggy CRM that is not suitable for business users. Countless have pointed this out, but let me add my voice: unbranded emails are not standard and require paying an extra fee. This means that unless you pay extra (yes, to the paid plan), every email you sent through the CRM will have "Send with Agile", or something similar, in the footer. This reeks of extortion and this hidden cost instantly turned me off continuing with my evaluation. In addition, the India-based support team is incompetent. Everything is "no problem, I understand your concern" and nothing actually gets resolved. I wasn't able to add several professional SMTP servers and the team didn't even seem capable of understanding why that was happening (hint: your SMTP editor should accept usernames even when they are not formatted as email addresses). My advice to any business user: stay well clear.

Response from Agile CRM


Hi Daniel, thanks for your feedback and appreciate your response. One of our Support managers has already contacted you. Agile CRM is an all-in-one software that is used by sales, marketing, & support teams that might not require sending bulk emails. After the first free 5000 emails, to get more benefits like unbranded emails, we request our customers to purchase additional packs that offer tracking features.

We have standard SMTP functionalities to support and accommodate all users. At this point, we're afraid we do not offer customized configuration. However, we have already raised this request internally and our engineering team is working on it. You can contact our Support team for more info.

At Agile, we believe in transparent billings, while canceling your Agile CRM subscription, we provide a period of 2 months to confirm your cancellation and preserve data. This is also helpful for users if they want to temporarily pause their accounts and billing too. However, you can get in

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Agile CRM pricing

Starting from
$8.99/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

FREE (10 Users)
Starter: $14.99/month ($.99/month paid annually or $8.99/month paid each 2 years)
Regular: $49.99/month ($39.99/month paid annually or $29.99/month paid each 2 years)
Enterprise: $79.99/month ($64.99/month paid annually or $47.99/month paid each 2 years)

Agile CRM features

API
Calendar Management
Customizable Templates
Email Integration
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

Activity Dashboard (241 other apps)
Activity Tracking (177 other apps)
Automatic Notifications (212 other apps)
CRM Integration (141 other apps)
Custom Fields (154 other apps)
Customer Database (168 other apps)
Customizable Branding (217 other apps)
Customizable Reporting (175 other apps)
Data Import/Export (192 other apps)
Electronic Payments (149 other apps)
Real Time Data (141 other apps)
Reminders (194 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Agile CRM

Key features of Agile CRM

  • Conversion optimization tools
  • Auto-responders
  • Calendar management
  • Calendar sync with Google
  • Call recording
  • Campaign planning
  • Computer telephony
  • Contact database
  • Contact database
  • Conversion tracking
  • Custom signup forms
  • Customizable templates
  • Email alerts
  • Email tracking
  • Event calendar
  • Help desk
  • Invoice management
  • Lead generation
  • Automatic lead scoring
  • Multi-channel management
  • Project tracking
  • Real time notifications
  • Sales analytics
  • Sales reporting
  • Social media integration
  • Third party integration
  • Voicemail drops
  • Website integration
  • Workflow management
  • Mobile alerts
  • Multi-campaign
  • Appointment scheduling
  • Customer segmentation
  • Web analytics
  • Call scripting
  • Drag & drop interface
  • Custom landing pages
  • Sales forecasting
  • Auto-dialer
  • Event triggered actions
  • A/B email & landing page testing
  • Drip email marketing
  • Email templates
  • Gamification
  • Landing page templates
  • Lead assignment
  • Multi-channel marketing
  • Scheduled emails
  • Surveys & feedback
  • Web forms
  • WYSIWYG email editor
  • ROI analytics
  • Event triggered email
  • Lead prospector
  • Newsletter management
  • Click-through tracking
  • Reporting & statistics
  • Campaign management
  • Custom popups
  • Document management
  • Task management
  • Lead management
  • Contact management
  • Follow-up scheduling
  • Project management
  • Engagement analytics
  • Behavior-based segmentation
  • Sales timeline management
  • Lead nurturing
  • Campaign scheduling
  • Email alerts
View All Features

Benefits

Online appointment scheduling and single-page contact management keeps customer data accurate and up-to-date.

Track sales deals milestones and project tasks within Agile’s drag-and-drop workflow editor.

Automate communications including telephony and follow-up emails, logging interactions with customer contacts.

Gamification features encourage competition and collaboration within sales teams via leader boards, alerts and metrics.

Create targeted drip marketing campaigns, sending emails and coupons at the right time based on customer behavior.

Trigger popups, messages and signup forms to automate engagement with your website visitors.

Monitor brand activity on social media feeds and send personalized SMS marketing to mobiles.