Alchemer vs SmartSurvey

SurveyMonkey

Achievers

Survio

QuestionPro

XM for Strategy & Research

Stonly

Compare Alchemer and SmartSurvey based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Jotform

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Typeform

Typeform is an online form builder that enables users to create interactive forms, surveys, quizzes, and polls through a drag-and-drop interface. The platform offers conditional logic, form branching, and pre-fill functionality to customize the form experience. It includes integrations with tools such as Salesforce, Google Sheets, Slack, and Zapier for automated workflows and provides GDPR-ready and HIPAA-compliant security features with data encryption and single sign-on access.

The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Anonymous Feedback

Appraisal History

Benchmarking

Campaign Management

Charting

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Conditional Logic

Continuous Feedback

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Visualization

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Reminders

Employee Database

Employee Onboarding

Engagement Tracking

Feedback Management

Live Results Sharing

Mobile Access

Mobile Survey

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multiple Question Types

Multiple User Accounts

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Offline Access

Offline Response Collection

Online Polling

Panel Management

Performance Management

Performance Metrics

Performance Review Management

Presentation Tools

Product Lifecycle Management

Progress Tracking

Pulse Surveys

Question Branching

Question Library

Question Piping

Quizzes

Randomization

Rater Selection

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Reporting/Analytics

Reporting & Statistics

Response Quotas

Response Validation

Search/Filter

Segmentation

Self Assessment

Sentiment Analysis

Single Sign On

Site Intercept Survey

Skills Assessment

Skip Logic

SMS Messaging

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Survey Sample Management

Surveys & Feedback

Template Management

Templates

Some reviewers appreciate Alchemer's robust features at lower prices than competitors, and they find discounts for students and nonprofits valuable. However, some users report frequent price increases and limited free options, making it less cost-effective.

Value for money

Reviews for Alchemer come from a wide variety of industries, including marketing and advertising (11% of reviewers), computer software (7%), and market research (7%). The most frequent use case for Alchemer cited by reviewers is surveys (86% of reviewers).

Alchemer

Web-based

Linux

Windows

Chromebook

Collaborator

Professional

Full Access

 Business Platform

Managing Director

After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance.

President

They offer no way for us to offer the platform to our clients - they literally shut the door on turning their customers into partners - zero opportunity for us to be a force multiplier for them.

Group Insights

Currently we can only rely on the email support which may require a few hours of turnaround time.

They deliver exactly what we need. Whenever we encounter a challenge they respond and make it clear they are working on a solution.

I keep up with, and monitor, all SASS tools...and I use many of them, and this is still one of my favourites.

Digital Content Manager

I think sometimes I struggle to remember how to set up reports, but that's not the largest issue.

Senior Director of Advertising

We can then measure the impact of these campaigns by assessing brand awareness, attitudes, and post-campaign customer satisfaction.

I am sure they are doing things, but their marketing is basic and uninspiring.

bachelor

In addition, the platform allows me to distribute my surveys through multiple channels, such as email, social networks and WhatsApp, which has allowed me to reach a wider audience.

Simple to use, unlimited responses, even on a basic plan.

Marketing Lead – Products & Services

Alchemer has a suite of features that make it appropriate for everything from basic one-question polls to in-depth conjoint studies. Once you're used to it, the survey builder is easy to use and understand, and the survey testing features are excellent.

Also, currently, you have to close surveys manually (can't make them auto-close at a set date).

Survey programmer

The simplicity of building surveys is amazing.

Sr. Post Producer

It's very intuitive, and makes getting feedback almost effortless!

Senior Researcher

The platform is very easy to use and has allowed me to create custom surveys and forms without having any advanced technical knowledge.

technician

What I like the most about the platform is its flexibility and the ability to customize it.

The interface is user-friendly, and it's not hard to learn.

Getting setup and started is quick and painless, I can't recommend it enough!

Alchemer is super easy to use, and is a great survey tool!

Planner

Adding images to question options is  not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.

Associate Professor

For my uses, I find Alchemer reasonably intuitive, with the exception of more sophisticated features (such as question branching and skip logic).

Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic.

Digital Product Manager

I only didn't like that it ended up costing so much that I couldn't use it anymore.

Owner

Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs.  

Research Manager

We use this as our back up survey software or if we need to run a survey offline.

Product Designer

For example, it allows you to use conditional logic and variables together, which allows you to make highly-customizable surveys.

Site Civil Engineer

There is nothing undesirable with Alchemer, all the tools you need will be clear to you, all you have to do is enter the survey questions, and Alchemer will then complete the rest of the work and prepare the data to start the analysis processes.

Product Manager

Our team loves the unlimited number of responses which reduces the complexity.

I honestly can’t think of any disadvantages.

Growth Analytics & Market Insights Specialist

Aside from these, it is very easy to extract data as the tool also helps visualize data gathered with different types of charts and consolidation methods available.

Then he can send it to the target groups, collect replies, and extract the results to start the analytic processes.

Director

Managed to deliver mid-level complexity commercial surveys, lack of some critical features (comparing with Qualtrics or similar products).

It would also be nice to have a better way of respondents logging in.

International Development Manager

Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel.

I am an academic user who pays out of pocket to use this so those factors matter a lot.

E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message.  

Overall, Alchemer is an excellent tool for creating surveys, gathering data, and visualizing/analyzing results.

Software Tech/Appointment Setter

It also goes great with integrating with other software.

Founder

With Alchemer we are able to create professional - industry benchmarked surveys, get results easy and prepare data for analysis without going bankrupt. As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point.

Much more intuitive and reasonably priced than the behemoth that is Qualtrics.

Research and Evaluation Manager and Advisor

I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously.

Alchemer's output is compatible with various statistical tools, making statistical work easier and less time consuming.

Alchemer has allowed me to easily create complex surveys even though I had no prior experience!

This allows me to use SurveyGizmo to deploy the deep dive survey strategy, collect answers from facebook ad traffic, and export the data to excel in the proper format to run analysis on it.

Insights Manager

There are very few rollouts of new features, but that works for us to prevent relearning an existing service.

Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes.

The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information.

Most importantly, “urgent” email support will require 2-3 days to get a non-meaningful response.

Alchemer vs SmartSurvey Comparison (2026)

Alchemer

SmartSurvey

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives