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SmartSurvey Pricing, Features, Reviews and Alternatives

SmartSurvey product overview

Price starts from

30

/user

Per month

What is SmartSurvey?

SmartSurvey is tool which allows users to create, distribute, manage, and analyze responses to an unlimited number of surveys and questionnaires. The software is suitable for use across a range of organization types, including education, government, business, and not-for-profit, and can be used to gather responses from clients, partners, suppliers, students, patients, and more.

Key benefits of using SmartSurvey

  • Multiple question types are included, including ranking, rating, and open-ended questions, and users can randomize answer options, add custom validation prompts, mark questions as mandatory, set word count limits, and create ‘other’ choice fields to reduce incomplete, inaccurate, and invalid responses.

  • Surveys can be customized with brand logos, background images, colors, and fonts, with the ability to adapt built-in themes or create designs from scratch using HTML and CSS.

  • Users can distribute their surveys via SMS, email, social media, or by embedding forms into their website using SmartSurvey’s survey embed code.

  • Response quotas and survey end dates can be set, and users can track the completion rate for each survey.

  • Customized themes and frequently-used questions can be saved into libraries in SmartSurvey, and users can also upload documents and images to be used in surveys.

  • Responses can be viewed in real-time, and users can create custom charts and graphs to summarize results.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    24/7 (Live rep)
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Webinars
    Live Online

    SmartSurvey pricing information

    Value for money

    4.6

    /5

    94

    Starting from

    30

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    SmartSurvey features

    Functionality

    4.6

    /5

    94

    Total features

    52

    5 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    API
    Third Party Integrations
    Alerts/Notifications
    Data Import/Export
    Email Marketing
    Customizable Branding

    Functionality contenders

    SmartSurvey users reviews

    Overall Rating

    4.7

    /5

    94

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.41/10
    Rating distribution

    5

    4

    3

    2

    1

    66

    24

    4

    0

    0

    Pros
    I cannot praise this product enough, the simplicity, the detailed and complex features and options and the finished product, absolutely fantastic.

    EW

    Elaine W.

    I highly recommend this product, the software itself is great, easy to use and gives a great survey experience.

    EW

    Elaine W.

    We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review.

    JF

    Jennifer F.

    Cons
    To do one particular function it used to prompt me to upgrade my membership which in my view proved costly for me.

    AM

    Able M.

    It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.

    TG

    Teddy G.

    Maybe make that more obvious. But that is just me as I used it only for 4 months every year, so from year to year, I forget.

    TM

    Thais M.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Customized Surveys for Healthcare

    Reviewed 2 years ago
    Pros

    It's easy to create customized surveys, including scorings that are necessary for healthcare usage.

    Cons

    The overview about the different pricing options is confusing and should get a rework. On the other side customer support was helping a lot.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best choice for non-profit organisations

    Reviewed 2 years ago

    It's the best way to find out what your audience really thinks. They could be members, residents, users or colleagues. Conducting an anonymouse survey of them with Smart Survey encourgaes them to give you honest opinions and that helps you work out your priorities and strategies moving forward.

    Pros

    Smart Survey is very easy to use for non-professionals. Sometimes small, non-profit organisations need to do some market research but don't have the professional expertise or resources to outsource it. Smart Survey is a really good choice for them, because it has all the essential features and functionality needed for a professional survey and is easy to learn and implement. Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.

    Cons

    I can't really think of anything I don't like about it.

    Vendor response

    Hi Tony, Thank you for taking the time to write a review. We're so pleased to hear you are enjoying using SmartSurvey! If there is anything you need, please feel free to get in touch with the support or sales team they will be happy to help. Kind regards, Neil

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    SmartSurvey does not meet design requirements.

    Reviewed 4 years ago
    Pros

    SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

    Cons

    SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    SmartSurvey - the Smart Choice!

    Reviewed 2 years ago

    Excellent experience - I'd recommend this to anyone!

    Pros

    Easy to use, with helpful support available. Many templates, example questions and question types with the ability to write your own surveys with your own images and logos.

    Cons

    There could be more exported data types, and more options within the analysis reports.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Good customer experience

    Reviewed 2 years ago

    very useful for global or in house company surveys

    Pros

    Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

    Cons

    Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.

    Vendor response

    Hi Annabel, Thanks for taking the time to leave a review. Your feedback is much appreciated. Kind regards, Neil

    SmartSurvey FAQs and common questions

    Q. What type of pricing plans does SmartSurvey offer?

    SmartSurvey has the following pricing plans:
    Starting from: £30.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of SmartSurvey?

    SmartSurvey has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does SmartSurvey support?

    SmartSurvey supports the following languages:
    English


    Q. Does SmartSurvey offer an API?

    Yes, SmartSurvey has an API available for use.


    Q. What other apps does SmartSurvey integrate with?

    SmartSurvey integrates with the following applications:
    Google Analytics 360, Zapier, Salesforce Sales Cloud


    Q. What level of support does SmartSurvey offer?

    SmartSurvey offers the following support options:
    Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

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