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SmartSurvey

4.7
(101)

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Online survey & questionnaire tool

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(6)

SmartSurvey Pricing, Features, Reviews and Alternatives

SmartSurvey FAQs

Q. What type of pricing plans does SmartSurvey offer?

SmartSurvey has the following pricing plans:
Starting from: £45.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of SmartSurvey?

SmartSurvey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does SmartSurvey support?

SmartSurvey supports the following languages:
English


Q. Does SmartSurvey offer an API?

Yes, SmartSurvey has an API available for use.


Q. What other apps does SmartSurvey integrate with?

SmartSurvey integrates with the following applications:
Google Analytics 360, Zapier, Salesforce Sales Cloud


Q. What level of support does SmartSurvey offer?

SmartSurvey offers the following support options:
Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

SmartSurvey product overview

Price starts from

45

Per month

Flat Rate

What is SmartSurvey?

SmartSurvey is tool which allows users to create, distribute, manage, and analyze responses to an unlimited number of surveys and questionnaires. The software is suitable for use across a range of organization types, including education, government, business, and not-for-profit, and can be used to gather responses from clients, partners, suppliers, students, patients, and more.

Key benefits of using SmartSurvey

  • Multiple question types are included, including ranking, rating, and open-ended questions, and users can randomize answer options, add custom validation prompts, mark questions as mandatory, set word count limits, and create ‘other’ choice fields to reduce incomplete, inaccurate, and invalid responses.

  • Surveys can be customized with brand logos, background images, colors, and fonts, with the ability to adapt built-in themes or create designs from scratch using HTML and CSS.

  • Users can distribute their surveys via SMS, email, social media, or by embedding forms into their website using SmartSurvey’s survey embed code.

  • Response quotas and survey end dates can be set, and users can track the completion rate for each survey.

  • Customized themes and frequently-used questions can be saved into libraries in SmartSurvey, and users can also upload documents and images to be used in surveys.

  • Responses can be viewed in real-time, and users can create custom charts and graphs to summarize results.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    24/7 (Live rep)
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Webinars
    Live Online

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    Why am I seeing this?

    SmartSurvey pricing information

    Value for money

    4.6

    /5

    101

    Starting from

    45

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    SmartSurvey features

    Functionality

    4.6

    /5

    101

    Total features

    53

    4 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Alerts/Notifications
    Reporting & Statistics
    API
    Data Import/Export
    Customizable Templates
    Customizable Branding

    Functionality contenders

    SmartSurvey users reviews

    Overall Rating

    4.7

    /5

    101

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.35/10
    Rating distribution

    5

    4

    3

    2

    1

    71

    25

    5

    0

    0

    Pros
    I cannot praise this product enough, the simplicity, the detailed and complex features and options and the finished product, absolutely fantastic.
    I highly recommend this product, the software itself is great, easy to use and gives a great survey experience.
    We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review.
    Cons
    To do one particular function it used to prompt me to upgrade my membership which in my view proved costly for me.
    It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.
    Maybe make that more obvious. But that is just me as I used it only for 4 months every year, so from year to year, I forget.

    Overall rating contenders

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