SmartSurvey Pricing, Features, Reviews & Comparison of Alternatives

SmartSurvey

Online survey & questionnaire tool

4.61/5 (74 reviews)

SmartSurvey overview

What is SmartSurvey?

SmartSurvey is tool which allows users to create, distribute, manage, and analyze responses to an unlimited number of surveys and questionnaires. The software is suitable for use across a range of organization types, including education, government, business, and not-for-profit, and can be used to gather responses from clients, partners, suppliers, students, patients, and more.

SmartSurvey includes a range of question types, allowing users to select from basic multiple choice, text box, ranking, and choice matrix questions, and advanced Likert scale, net promoter score (NPS), continuous sum, and semantic differential questions. Users can customize the fonts and text sizes of questions, add ‘other’ choice fields and comment boxes, apply text and answer validation, randomize answer choices, and more. Frequently-used questions can be saved into a question library, from which they can be instantly added to new surveys. Skip logic can be utilized to hide irrelevant pages based on previous answers, and response piping automatically inserts previous responses into upcoming questions.

SmartSurvey allows users to distribute survey invitations via bulk email and SMS, with the ability to send reminders and track invite statuses, open rates, views, opt-outs, and failures. Surveys can also be embedded in web pages with a copy-and-paste embed code, and shared across social media. Response quotas and end dates can be set to manage the number of responses for each survey, and emails can be sent out to users every time a new response is received. SmartSurvey’s analytics and reporting tools allow users to view responses in real-time, export data for further analysis, analyze text, filter responses using specific criteria, create custom charts, and more.
www.smartsurvey.co.uk

Pricing

Starting from
£30/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
SmartSurvey screenshot: Collect responses from multiple channelsSmartSurvey screenshot: Easily analyse resultsSmartSurvey screenshot: Easily build surveys and forms using the intuitive designerSmartSurvey screenshot: Preview your surveys and forms and desktop, tablet and mobile.SmartSurvey screenshot: Get to your recent survey and forms quickly through the dashboard

SmartSurvey reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.7
  4.7
Chris Stefani

Customized Surveys for Healthcare

Used weekly for less than 6 months
Reviewed 2020-03-11
Review Source: Capterra

Pros
It's easy to create customized surveys, including scorings that are necessary for healthcare usage.

Cons
The overview about the different pricing options is confusing and should get a rework. On the other side customer support was helping a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ashwyn Smyth

SmartSurvey, smart choice

Used occasionally for 1-2 years
Reviewed 2020-06-30
Review Source: Capterra

It did exactly what we wanted it to do at a reasonable price. We even got a discount as a not-for-profit.

Pros
Easy to use, versatile, flexible and provision of useful and easily worked with statistics/data

Cons
Sometimes it was a little difficult to find some settings.

Response from SmartSurvey


Thanks for taking the time to leave a review Ashwyn, your feedback is much appreciated :)

Kind regards,

Neil

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Allison Smith

SmartSurvey does not meet design requirements.

Used daily for 1-2 years
Reviewed 2018-06-26
Review Source: Software Advice

Pros
SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

Cons
SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Peter Mason

Fantastic survey software

Used weekly for 2+ years
Reviewed 2020-04-13
Review Source: Capterra

Fantastic. I think they called me once to check it was all okay, but that was literally a question as to whether there was anything they could do. The rest of the time, the site worked perfectly, downloads of the data were simple. Bottom line is it worked as they said it would and you cant ask for more than that.

Pros
So simple to set up the questionnaires Easy for participants to access (multiple ways to access the site- QR codes, weblinks etc) Brilliant behind the scenes options- things like being able to annonomise respondents by removing IP addresses was a huge benefit for my study and meant i was able to make sure i didnt breach any GDPR requirements

Cons
There is nothing about this that i feel is a con.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Danny Murray

Great software

Used occasionally for 6-12 months
Reviewed 2020-07-01
Review Source: Capterra

Very satisfied. Would highly recommend

Pros
Easy to use with lot of analytical features Cant save multiple views and cut data any way you want

Cons
Chart function is limited Vest to export to excel

Response from SmartSurvey


Hi Danny,

Thanks so much for taking the time to leave a review it's much appreciated. With regards to your feedback on charts, we have a whole new results and charts section currently in development so you should see a significant upgrade to that part of the platform in the next couple of months.

A couple of highlights are:

A new cleaner UI
Being able to filter, save and share views
Select different types of charts and customise them too.

Many thanks,

Neil

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

SmartSurvey pricing

Starting from
£30/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

14-day free trial, no credit card required.

Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA

nonprofit organisations up to 40% discount
students up to 50% discount

SmartSurvey features

API
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customizable Branding
Customizable Templates
Data Import/Export
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Contact Database (146 other apps)
Customer Database (186 other apps)
Customizable Reporting (182 other apps)
Electronic Payments (160 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for SmartSurvey

Key features of SmartSurvey

  • API access
  • Advanced filtering & cross-tabulation
  • Automatic scoring
  • Branching
  • Bulk email
  • Contact management
  • Custom tracking links
  • Customizable branding
  • Data export to Excel, CSV, PDF & Word
  • Email reminders
  • Email status tracking
  • IP blocking
  • Multiple languages
  • Multiple question types
  • Question library
  • Question randomization
  • Real-time results
  • Response quotas & limits
  • Result filtering
  • Results summary
  • Rich media questions
  • Role-Based Permissions
  • SMS distribution
  • Scheduled invitations
  • Scheduled reports
  • Single Sign On
  • Skip logic & response piping
  • Survey authentication
  • Survey response notifications
  • Survey templates
  • Template Management
  • Text & answer validation
  • Text analysis
  • Theme designing tool
  • Theme library
  • Third Party Intergration
  • Two-Factor authentication
  • User permissions management
View All Features

Benefits

Multiple question types are included, including ranking, rating, and open-ended questions, and users can randomize answer options, add custom validation prompts, mark questions as mandatory, set word count limits, and create ‘other’ choice fields to reduce incomplete, inaccurate, and invalid responses.

Surveys can be customized with brand logos, background images, colors, and fonts, with the ability to adapt built-in themes or create designs from scratch using HTML and CSS.

Users can distribute their surveys via SMS, email, social media, or by embedding forms into their website using SmartSurvey’s survey embed code.

Response quotas and survey end dates can be set, and users can track the completion rate for each survey.

Customized themes and frequently-used questions can be saved into libraries in SmartSurvey, and users can also upload documents and images to be used in surveys.

Responses can be viewed in real-time, and users can create custom charts and graphs to summarize results.