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Alchemer

Give every customer a voice. Make every voice matter.

Last updated: March 2025

Table of Contents

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Alchemer - 2025 Pricing, Features, Reviews & Alternatives

What is Alchemer?

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves over 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.

To see how CX teams are using Alchemer to improve their customer experience programs, watch this short webinar: https://www.brighttalk.com/webcast/18320/602827

Benefits of using Alchemer

For organizations that need more tools and reporting than SurveyMonkey offers and don’t want the cost and management headaches associated with Qualtrics, the Alchemer Platform strikes the perfect balance.

Whether you use the Alchemer Platform for customer experience, marketing, market research, product development, employee experience, or operations you’ll find all the products and features you need in a single platform.

Flexible and highly integratable: Gather feedback your way, from any source.

Our product offerings include:
• Alchemer Survey – collect the best feedback
• Alchemer Workflow – close the feedback loop
• Alchemer Mobile – engage your mobile customers

Starting from

/user

Per month

Alternatives with better value for money

Alchemer’s pros and cons based on 312 verified reviews

To identify what users like and dislike about Alchemer, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.

To determine these pros and cons insights, we analyzed responses from 312 verified reviews

High-quality service and support

91% of reviewers feel positive about SurveyGizmo's service quality. Reviewers indicate that the service is reliable, with prompt and competent support teams. They appreciate the professional look and added functions of the platform, as well as the extensive features and customization options available. Users also mention the excellent feedback and service, including personalized tutorials and continuous improvements to the software.

See related user reviews

“The feedback and service is excellent - they even go out there way to record a tutorial so you can follow the steps you need make more easily. ”

Penelope Hindson

Global Customer Satisfaction Manager

“The service levels and response times are the best as well.”

Susan Owens

Versatile survey creation

88% of reviewers feel positive about SurveyGizmo's survey creation capabilities. Reviewers appreciate the platform's flexibility in designing and customizing surveys, including a wide variety of question types, formats, and layouts. They find the ability to distribute surveys through multiple channels, such as email and social media, highly beneficial. Users also value the detailed analytics and reporting tools that help them analyze survey results effectively.

See related user reviews

“With Alchemer we are able to create professional - industry benchmarked surveys, get results easy and prepare data for analysis without going bankrupt. As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point.”

Bart Muskala

Founder

“In addition, the platform allows me to distribute my surveys through multiple channels, such as email, social networks and WhatsApp, which has allowed me to reach a wider audience.”

Mayerly Garnica Diaz

bachelor

High Costs Diminish Value

59% of reviewers feel negative about Alchemer's value for money/pricing. Some users report that Alchemer offers professional survey tools at an affordable price. They appreciate the fair pricing structure and discounts. However, some users say recent price increases have made it too expensive. They find the high costs unjustified by the features offered.

See related user reviews

“The 2 problems I had is that I work for a small company that does 2 reviews a year max and even the basic seems expensive for our needs.”

Sarah Tanis

Admin. Assistant

“The new pricing structure that they put in place as of about a year ago or so has made it too expensive. Unless you are doing a high volume of studies, it just doesn't make sense to pay the monthly fees charged by SurveyGizmo.”

Beth Simon

Director

Alchemer's key features

Most critical features, based on insights from Alchemer users:

Data Import/Export

4.2

(15)

Survey Builder

4.6

(16)

Question Branching

3.9

(7)

Customizable Fields

4.9

(8)

Skip Logic

4.7

(6)

Customizable Forms

4.5

(6)

All Alchemer features

Features rating:

4.1

(312)

Customer Database

5.0

(1)

Customer Experience Management

4.0

(1)

Customer History

5.0

(1)

Customer Segmentation

3.0

(1)

Customizable Branding

4.0

(1)

SMS Messaging

5.0

(1)

Customizable Templates

3.7

(3)

Dashboard

4.0

(1)

Data Visualization

4.5

(2)

Real-Time Data

4.0

(1)

Sentiment Analysis

5.0

(2)

Engagement Tracking

5.0

(1)

Feedback Management

5.0

(3)

Response Validation

4.6

(5)

Multi-Channel Data Collection

5.0

(1)

Multi-Channel Distribution

4.0

(1)

Multiple Question Types

5.0

(5)

Negative Feedback Management

5.0

(3)

Question Library

5.0

(1)

Access Controls/Permissions

4.0

(1)

URL Customization

4.8

(4)

Third-Party Integrations

4.5

(2)

Text Fields

5.0

(1)

Benchmarking

4.0

(2)

Performance Management

5.0

(2)

Complaint Monitoring

5.0

(1)

Communication Management

5.0

(1)

Reporting/Analytics

4.3

(20)

NPS Survey Structure

4.5

(4)

Customizable Questions

5.0

(6)

Data Analysis Tools

3.8

(8)

Survey Sample Management

4.0

(2)

Surveys & Feedback

4.7

(9)

Text Analysis

2.0

(1)

Question Piping

3.5

(4)

Survey/Poll Management

5.0

(3)

Mobile Survey

4.3

(3)

Email Marketing

2.0

(2)

Rater Selection

(0)

Real-Time Analytics

(0)

Reporting & Statistics

(0)

Ratings/Reviews

(0)

Reminders

(0)

Real-Time Updates

(0)

Randomization

(0)

Real-Time Reporting

5.0

(1)

Real-Time Notifications

(0)

Response Quotas

3.0

(1)

Search/Filter

(0)

Segmentation

(0)

Self Assessment

(0)

Single Sign On

5.0

(1)

Site Intercept Survey

(0)

Skills Assessment

(0)

Social Media Integration

3.0

(2)

SSL Security

(0)

Statistical Analysis

(0)

Support Audio/Images/Video

(0)

Template Management

(0)

Visual Analytics

(0)

Website Integration

(0)

Pulse Surveys

(0)

Email Management

1.0

(1)

Email Distribution

(0)

Drag & Drop

(0)

Customizable Reports

(0)

CRM

4.0

(1)

Continuous Feedback

(0)

Conditional Logic

(0)

Commenting/Notes

(0)

Collaboration Tools

(0)

Charting

(0)

Campaign Management

(0)

Appraisal History

(0)

API

(0)

Anonymous Feedback

(0)

Alerts/Notifications

(0)

Activity Tracking

(0)

Activity Dashboard

(0)

360 Degree Feedback

(0)

Progress Tracking

(0)

Product Lifecycle Management

(0)

Presentation Tools

(0)

Performance Review Management

(0)

Performance Metrics

(0)

Panel Management

(0)

Online Polling

(0)

Offline Response Collection

1.0

(1)

Offline Access

(0)

NPS of Employees

(0)

NPS of Customers

(0)

Multiple User Accounts

(0)

Multi-Language

(0)

Mobile Access

5.0

(4)

Live Results Sharing

(0)

Employee Onboarding

(0)

Employee Database

5.0

(3)

Email Reminders

(0)

Alchemer awards

Alchemer alternatives

Alchemer

4.5

(312)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.1

Value for Money

3.9

Customer Support

4.3

Jotform

4.7

(2.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

CustomerHero

4.9

(174)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.7

Customer Support

4.9

Birdeye

4.7

(667)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Alchemer pricing

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

User opinions about Alchemer price and value

Value for money rating:

3.9

Of 34 reviews that provide robust commentary on Alchemer's price and value, 41% mention it in a positive light.

Some users report that Alchemer offers professional survey tools at an affordable price, making it a cost-effective option for small businesses and students. They appreciate the fair pricing structure, the availability of discounts for students and NGOs, and the ability to cancel and re-subscribe as needed. Some reviewers feel that Alchemer provides good value for its capabilities and is reasonably priced compared to competitors.

However, some users say that recent price increases have made Alchemer too expensive, especially for small companies and those conducting fewer surveys. They find the pricing structure less accessible and feel that the high costs are not justified by the features offered. Some reviewers indicate that additional costs for advanced analytics and custom reports further diminish the value for money.

Check .

To see what individual users think of Alchemer's cost and value, check out the review excerpts below.

Bart Muskala

Founder

“bring surveys to a new level, pre-population is a standard feature a must for many surveys, Pricing at each level is fair and allows small business to work closely with their clients. ”

David Nolan

House Director

“They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure').”

Li Yap

Product Development Manager

Alchemer integrations (61)

Integrations rated by users

We looked through 312 user reviews, to identify which products are mentioned as Alchemer integrations, and what is the users perception.

Displayr

Integration rating: 5.0 (1)

Microsoft Excel

Integration rating: 5.0 (1)

Microsoft PowerPoint

Integration rating: 5.0 (1)

Alchemer support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Chat

FAQs/Forum

Knowledge Base

24/7 (Live rep)

Training options

Videos

Webinars

In Person

Documentation

Live Online

Alchemer reviews

Overall rating

4.5

312

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.3/10

Rating distribution

204

Pros

“The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.”

Mario L.

Founder

“Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.”

Susan P.

Executive Assistant

“Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.”

Valeria F.

Senior Research Manager

Cons

“After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.”

John R.

President

“I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.”

Clare M.

Economist

“For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.”

Jay B.

Director

Read all reviews

Alchemer FAQs

Q. What type of pricing plans does Alchemer offer?

Alchemer has the following pricing plans:
Starting from: $55.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Alchemer?

Alchemer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Alchemer support?

Alchemer supports the following languages:
Turkish, Korean, English, Indonesian, Portuguese, Czech, Hungarian, Danish, Finnish, Hebrew, Italian, German, Arabic, Norwegian (Bokmal), Japanese, Chinese (Simplified), Spanish, Ukrainian, Swedish, Dutch, Irish, French, Polish, Russian

Q. Does Alchemer offer an API?

Yes, Alchemer has an API available for use.

Q. What other apps does Alchemer integrate with?

Alchemer integrates with the following applications:
Google Analytics 360, Webhook Relay, Salesforce Marketing Cloud, Zapier, Google Docs, Captcha, Twitter/X, Stripe, OneLogin, Domo, Okta, Slack, SMTP, Paylocity, Tableau, Meta for Business, Mailchimp, Asana, Microsoft Power BI, Voxpopme, HubSpot CRM, Google Sheets, IBM SPSS Statistics

Q. What level of support does Alchemer offer?

Alchemer offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)