App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Alchemer Logo
Alchemer

Write a review

Give every customer a voice. Make every voice matter.

visit website

(37)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Alchemer Pricing, Features, Reviews and Alternatives

Alchemer product overview

Price starts from

55

/user

Per month

What is Alchemer?

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves over 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.

Key benefits of using Alchemer

For organizations that need more tools and reporting than SurveyMonkey offers and don’t want the cost and management headaches associated with Qualtrics, the Alchemer Platform strikes the perfect balance.

Whether you use the Alchemer Platform for customer experience, marketing, market research, product development, employee experience, or operations you’ll find all the products and features you need in a single platform.

Flexible and highly integratable: Gather feedback your way, from any source.

Our product offerings include:
• Alchemer Survey – collect the best feedback
• Alchemer Workflow – close the feedback loop
• Alchemer Mobile – engage your mobile customers

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Videos
Webinars
In Person
Documentation
Live Online

Alchemer pricing information

Value for money

3.9

/5

308

Starting from

55

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Alchemer features

Functionality

4.1

/5

308

Total features

104

12 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Mobile Access

Functionality contenders

Alchemer users reviews

Overall Rating

4.5

/5

308

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.27/10
Rating distribution

5

4

3

2

1

201

74

22

7

4

Pros
The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.
Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change.
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.
Cons
After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
I'm now having to deal with this as a fraudulent payment on my c/ card. What a waste of time and energy for a product that was so average to begin with.
For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users.

Overall rating contenders

AvatarImg
AvatarImg

Jakob B.

International Development Manager

Sports, 11-50 employees

Review source

Overall Rating

Good survey option but lacks more advanced options

Reviewed 2 years ago

Transcript

Jake: I'm Jake, Director of Products. I give Alchemer three stars. For more reviews like this, click...

AvatarImg
AvatarImg

Christina B.

Research Scientist

Hospital & Health Care, 201-500 employees

Review source

Overall Rating

Simple and functional for work or personal uses

Reviewed 3 years ago

Transcript

Christina B.: My name is Christina, I am a research scientist and dietician, and I would rate Alchemer...

AvatarImg
AvatarImg

Mayerly G.

Marketing and Advertising, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

The perfect solution to collect data and improve customer satisfaction

Reviewed a year ago

The platform is very easy to use and has allowed me to create custom surveys and forms without having any advanced technical knowledge.

Pros

What I liked the most is the flexibility and ease of use of the platform because I was able to create custom surveys and forms with a wide variety of question options, layouts, and formats without having to worry about technical complexity. In addition, the platform allows me to distribute my surveys through multiple channels, such as email, social networks and WhatsApp, which has allowed me to reach a wider audience.

Cons

The cost of the platform is somewhat high, although it is justified by the quality of the product. Also, some of the custom reports and advanced analytics tools cost extra, which I didn't like.

TF
AvatarImg

Trent F.

Nonprofit Organization Management, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyGizmo Review

Reviewed 5 years ago

This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year.

Pros

This platform has some features that need that other platforms do not like Survey Monkey.

Cons

The ease of use is not as great as I would expect or like it to be.

AvatarImg
AvatarImg

Kathryn C.

E-Learning, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Used to be so much better

Reviewed 5 years ago

We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or building out new product needs, and Employee feedback.

Pros

I like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.

Cons

They removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty.

AvatarImg
AvatarImg

Brittany H.

Higher Education, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Usually Does What I Need & Customer Service Is Great

Reviewed 6 years ago

This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.

Pros

I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.

Cons

If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.

AvatarImg
AvatarImg

Shawn H.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

I use it for quality reports, customers surveys and training

Reviewed 6 years ago
Pros

If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

Cons

The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

Alchemer FAQs

Q. What type of pricing plans does Alchemer offer?

Alchemer has the following pricing plans:
Starting from: $55.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Alchemer?

Alchemer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Alchemer support?

Alchemer supports the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian


Q. Does Alchemer offer an API?

Yes, Alchemer has an API available for use.


Q. What other apps does Alchemer integrate with?

Alchemer integrates with the following applications:
Google Analytics 360, Webhook Relay, Salesforce Marketing Cloud, Zapier, Google Docs, Captcha, Twitter/X, Stripe, OneLogin, Domo, Okta, Slack, SMTP, Paylocity, Tableau, Meta for Business, Mailchimp, Asana, Microsoft Power BI, Voxpopme, HubSpot CRM, Google Sheets, IBM SPSS Statistics


Q. What level of support does Alchemer offer?

Alchemer offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Related categories