Ameyo vs DialedIn CCaaS

Salesforce Service Cloud

Five9

Convoso

Genesys Cloud CX

VICIdial

Ricochet360

Compare Ameyo and DialedIn CCaaS based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

An all-in-one customer interaction suite powering over a billion interactions worldwide

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Auto-Dialer

Automated Routing

Automatic Call Distribution

Autoresponders

Blended Call Center

Calendar Management

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Data Management

Email Management

Email Templates

Inbound Call Center

Inbox Management

Interaction Tracking

Knowledge Base Management

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Meeting Management

Monitoring

Multi-Channel Communication

Multi-Channel Management

Outbound Call Center

Performance Management

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Task Management

Text to Speech

Third-Party Integrations

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Workflow Management

Ameyo

Android

Linux

Web-based

Windows

TEAM LEADS

Easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good.

Software Developer

Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support.

Technical Executive 

Its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones.

Senior Business Development Associate

It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity.

Manager

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job.

ENGINEER

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Finance Lead

The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.

Associate Product Manager

I liked how they had built multiple API endpoints on top of Meta's endpoints. It was very easy to customize.

Founder and CEO

It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

Overall, Ameyo is the best software for calling purpose in call center. It's suitable for the large organization call center.

I.T SUPPORT 

The features are easy to use and understand. Its makes working in contact centre fun.

Tech Manager - Contact Center

Lack of basic functionality. Trust deficit in data being received at Dialer.

AM System Administrator

Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.

Head - Business Planning & Interactivity

A great (and inexpensive) platform for managing customer callouts.

System Administrator

They are available at all time like 24/7. They always helps on our software incidents and problems.

Senior Executive - Customer Support

Missed calls not shown on agent Id, TAT color also not changes.

Team Lead

Bad customer support, 70% issues never resolved on 1st call.

Ameyo screenshot: Personalized Experience with Customizable IVR

Ameyo screenshot: Deliver Faster Response with Automated Routing

Ameyo screenshot: Improve your Call Connect Rate with Auto Dialer

Ameyo screenshot: Deliver Context-Driven Experience with CTI Integration

Ameyo screenshot: Single View of Customer Data with Unified Agent Desktop

Ameyo screenshot: Work from Anywhere with Mobile Agent Capabilities

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Convoso is a cloud-based dialer software for outbound lead gen contact centers. Our omnichannel solution solves the biggest frustrations call centers have with their dialer. Customers report dramatic increases in contact rates of up to 300%, delivering more conversions and significantly improved ROI.

Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Access Controls/Permissions

Agent Interface

Alerts/Notifications

Answering Machine Detection

Automated Attendant

Automatic Outbound Dialer

Call Conferencing

Call Queues

Call Scheduling

Call Screening

Customer Database

Customizable Caller ID

Data Security

FCC Compliance

For Cloud Phone Systems

For Contact Centers

For Sales Teams/Organizations

FTC Compliance

Integrations Management

Multi-Campaign

Online Voice Transmission

Performance Metrics

Power Dialer

Preview Dialer

Quality Management

Real-Time Updates

Ring Groups

Role-Based Permissions

Virtual Call Center

Virtual Extensions

Voicemail Transcription

Workforce Management

DialedIn CCaaS

Production Coordinator

To top it off, working with the people at Chase has been an even greater part of this amazing experience.

User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.

Director of Marketing

Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.

Owner

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

Director of Sales

I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.

President 

Any time I need help they are there. The functionality and simplicity is fantastic.

Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.

Operations Manager

It was great I talked with [sensitive content hidden]  and they are great agents.

Vice President

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

Very good customization. Does many things that help our business.

Inside Sales Agent

Plus, the integration options with other tools are seamless. It really helps streamline workflows, saving time and boosting productivity.

Sr. Director of Information Technology

As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.

Dir Call Centers

The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.

Ameyo vs DialedIn CCaaS Comparison (2026)

Ameyo vs DialedIn CCaaS Comparison (2026)

Ameyo

DialedIn CCaaS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives