Ameyo vs Exotel

Salesforce Service Cloud

CallHippo

Twilio

Five9

Genesys Cloud CX

Freshcaller

Compare Ameyo and Exotel based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

An all-in-one customer interaction suite powering over a billion interactions worldwide

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Auto-Dialer

Automated Routing

Automatic Call Distribution

Autoresponders

Blended Call Center

Calendar Management

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Data Management

Email Management

Email Templates

Inbound Call Center

Inbox Management

Interaction Tracking

Knowledge Base Management

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Meeting Management

Monitoring

Multi-Channel Communication

Multi-Channel Management

Outbound Call Center

Performance Management

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Task Management

Text to Speech

Third-Party Integrations

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Workflow Management

Ameyo

Android

Linux

Web-based

Windows

TEAM LEADS

Easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good.

Software Developer

Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support.

Technical Executive 

Its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones.

Senior Business Development Associate

It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity.

Manager

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job.

ENGINEER

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Finance Lead

The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.

Associate Product Manager

I liked how they had built multiple API endpoints on top of Meta's endpoints. It was very easy to customize.

Founder and CEO

It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

Overall, Ameyo is the best software for calling purpose in call center. It's suitable for the large organization call center.

I.T SUPPORT 

The features are easy to use and understand. Its makes working in contact centre fun.

Tech Manager - Contact Center

Lack of basic functionality. Trust deficit in data being received at Dialer.

AM System Administrator

Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.

Head - Business Planning & Interactivity

A great (and inexpensive) platform for managing customer callouts.

System Administrator

They are available at all time like 24/7. They always helps on our software incidents and problems.

Senior Executive - Customer Support

Missed calls not shown on agent Id, TAT color also not changes.

Team Lead

Bad customer support, 70% issues never resolved on 1st call.

Ameyo screenshot: Personalized Experience with Customizable IVR

Ameyo screenshot: Deliver Faster Response with Automated Routing

Ameyo screenshot: Improve your Call Connect Rate with Auto Dialer

Ameyo screenshot: Deliver Context-Driven Experience with CTI Integration

Ameyo screenshot: Single View of Customer Data with Unified Agent Desktop

Ameyo screenshot: Work from Anywhere with Mobile Agent Capabilities

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations.

2-Way Messaging

Agent Interface

Alerts/Notifications

Call Tagging

Campaign Planning

Campaign Scheduling

Customizable Templates

Mass Texting

Message Personalization

Multi-Campaign

Multiple Scripts

On-Demand Recording

Performance Metrics

Recording

Scheduled Messaging

Sentiment Analysis

Workforce Management

Exotel

Alphonic Network Solutions

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Cloud Deployment Engineer

Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.

Product Manager

It has been great so far. Product is bug free and support is super quick and easy to access.

Operation Executive

The software is user-friendly and the good thing about this is the SMS campaign which is very useful for us.

Team lead

Ease to handle, has great features. It helps to keep numbers safe by masking.

Marketing Manager

It provides recording and call-logs which I use significantly and this is what I like best.

Education Loans

Hi, We are glad we switched to exotel for calling. It has helped us make the call process more relaxing and reach to the leads effectively.

The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me.

Sales & Operations Marketing Executive

The after sales services from Exotel is horrible.

The custom API integration with the software is super easy.

Co-Founder

Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region.

Operations Manager

Overall the experience has been quite pleasant and enriching.

Sr Manager

Ease of setting up, highly configurable based on the process, routing logics, integrations available, ability to send masked sms.

Manager- Marketing

Exotel is mainly used by our Inbound Marketing and Customer Support teams. The most likable feature of exotel is that it is very easy to set-up.

It helps in managing small support groups without the need of investing on hardware. It is easy to configure and manage without having to write codes.

IT Application Manager

No Support from top to bottom team members post sale. Very worst experience once the payment is done to the company.

Owner

It's very easy to use, support team is also very helpful & system have many features that suits all our business need.

As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.

Exotel screenshot: Exotel, one of South Asia's largest cloud telephony and cloud communications provider. Call management, VoIP

Exotel screenshot: Click to call, cloud telephony, call insights

Exotel screenshot: cloud telephony for SMEs, cloud telephony for small business. cloud communication for small business, progressive dialer, predictive dialer, Enterprise dialers , enterprise softphone

Ameyo vs Exotel Comparison (2026)

Ameyo

Exotel

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives