Ameyo vs Talkdesk Comparison

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Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(25)

5

4

3

2

1

12

8

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

5

4

3

2

1

411

198

25

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
The Ameyo software is stable, user friendly and efficient system.
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

Pros

And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I've also used Plivo in the past which has the best voice quality on VOIP calls.
I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.
I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service.

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Cons

They tell you to fix it one way, and it gets way worse. It was my decision to get this, and was a really bad mistake.
It seems to have a long delay on some calls. It does crash but not often.
Only once in a while is there a small problem, but that's expected with any product.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features43
  • A/B Testing
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Answering Machine Detection
  • Applicant Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Charting
  • Chat
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Disaster Recovery
  • Email Integration
  • Employee Management
  • Employee Self Service
  • HIPAA Compliance
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Text to Speech
  • Visual Analytics
  • Voice Mail
  • Widgets
  • Workflow Management
  • Total features58
  • A/B Testing
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Answering Machine Detection
  • Applicant Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Charting
  • Chat
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Disaster Recovery
  • Email Integration
  • Employee Management
  • Employee Self Service
  • HIPAA Compliance
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Distribution
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Text to Speech
  • Visual Analytics
  • Voice Mail
  • Widgets
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations49
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ameyo vs. Talkdesk

See how Ameyo and Talkdesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.