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Talkdesk

4.5
(722)

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The world's leading cloud-based contact center software.

(33)

Talkdesk Pricing, Features, Reviews and Alternatives

Talkdesk FAQs

Q. What type of pricing plans does Talkdesk offer?

Talkdesk has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Talkdesk?

Talkdesk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Talkdesk support?

Talkdesk supports the following languages:
English, French, German, Italian, Portuguese, Russian, Spanish


Q. Does Talkdesk support mobile devices?

Talkdesk supports the following devices:
Android, iPad, iPhone


Q. Does Talkdesk offer an API?

Yes, Talkdesk has an API available for use.


Q. What other apps does Talkdesk integrate with?

Talkdesk integrates with the following applications:
Salesforce Service Cloud, Groove, CrankWheel, eyeson, Zoho CRM, Textline, UserVoice, Tethr, Replicant, Playvox, Pipedrive, Avochato, Userlike, Zingtree, Freshdesk, Contactually, Help Scout, Scorebuddy, Salesforce Sales Cloud, Acquire, Slack, Google Contacts, Nimble, LiveChat, OnePageCRM, Teneo , Brand Embassy, Olark, Highrise, Keap, Zappix Digital Patient Engagement, Kustomer, Airkit, Hoopla, Knowmax, ProcedureFlow, Tap My Back, Intercom, BigCommerce, Observe.AI, Shopify, Zendesk Suite


Q. What level of support does Talkdesk offer?

Talkdesk offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

Talkdesk product overview

What is Talkdesk?

Talkdesk is the world's leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer.

Key benefits of using Talkdesk

Boost agent efficiency - Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information.

Make data-driven decisions - Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.

Deploy with lightning speed - Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

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Talkdesk pricing information

Value for money

4.5

/5

722

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Talkdesk features

Functionality

4.4

/5

722

Total features

98

12 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
API
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Chat/Messaging
Contact Management

Functionality contenders

Talkdesk users reviews

Overall Rating

4.5

/5

722

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.76/10
Rating distribution

5

4

3

2

1

453

220

35

7

7

Pros
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Cons
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.

Overall rating contenders

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