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Talkdesk Logo

Talkdesk

4.5
(695)

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The world's leading cloud-based contact center software.

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(30)

Talkdesk Pricing, Features, Reviews and Alternatives

Talkdesk product overview

What is Talkdesk?

Talkdesk is the world's leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer.

Key benefits of using Talkdesk

Boost agent efficiency - Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information.

Make data-driven decisions - Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.

Deploy with lightning speed - Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

Talkdesk FAQs

Q. What type of pricing plans does Talkdesk offer?

Talkdesk has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of Talkdesk?

Talkdesk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Talkdesk support?

Talkdesk supports the following languages:
English, French, German, Italian, Portuguese, Russian, Spanish

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Q. Does Talkdesk support mobile devices?

Talkdesk supports the following devices:
Android, iPad, iPhone

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Q. Does Talkdesk offer an API?

Yes, Talkdesk has an API available for use.

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Q. What other apps does Talkdesk integrate with?

Talkdesk integrates with the following applications:
Salesforce Service Cloud, Groove, CrankWheel, eyeson, Zoho CRM, Textline, UserVoice, Tethr, Replicant, Playvox, Pipedrive, Avochato, Userlike, Zingtree, Freshdesk, Contactually, Help Scout, Scorebuddy, Salesforce Sales Cloud, Acquire, Slack, Google Contacts, Nimble, LiveChat, OnePageCRM, Teneo , Brand Embassy, Olark, Highrise, Keap, Kustomer, Airkit, Hoopla, Knowmax, ProcedureFlow, Tap My Back, Intercom, BigCommerce, Observe.AI, Shopify, Zendesk Suite

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Q. What level of support does Talkdesk offer?

Talkdesk offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

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Talkdesk pricing information

Value for money

4.5

/5

695

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Talkdesk features

Functionality

4.4

/5

695

Total features

109

10 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
API
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Chat/Messaging
Contact Management

Functionality contenders

Talkdesk users reviews

Overall Rating

4.5

/5

695

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.76/10
Rating distribution

5

4

3

2

1

437

211

34

6

7

Pros
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Cons
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.

Overall rating contenders

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Bernard G.

Consultant

Computer Software, self-employed

Review source

Overall Rating

Good new solution but requires more integration

Reviewed 7 months ago

Transcript

Bernard G.: I'm Bernard, Contact Center Cloud Consultant, and I rate the Talkdesk solution a four out...

MH
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Mike H.

VP of Customer Success

Computer Software, 51-200 employees

Review source

Overall Rating

Simple is smooth and smooth is fast

Reviewed 2 years ago

Transcript

Mike: My name is Mike. I'm a VP of customer success in the computer software industry, and I give Talkdesk...

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Cortney K.

Verified reviewer

Real Estate, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TalkDesk is above the rest! - Cortney K

Reviewed 3 years ago

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Pros

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Cons

Sometimes the audio is best when connected via ethernet cable.

TF
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Tyler F.

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Powerful phone system, though focus shifting away from startups

Reviewed 3 years ago

We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use.

Pros

Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful.

Cons

For the longest time, Talkdesk did not have apps for iOS nor Android, but now it appears that they do as of October 2019. Even still, you need to activate the app via a technical support request, which is not a very user-friendly way to handle things. The web-browser based version occasionally hangs (nonresponsive) and a page reload is required, even though we are using a modern computer and modern browser. We've also noticed that the company's focus is shifting away from small customers and startups towards only enterprise customers, so the platform is not as easy to deploy or use for this segment as it was before.

AR
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Anonymous Reviewer

Verified reviewer

Accounting, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good call center sodlution

Reviewed 20 days ago

No negative things about the use of this pleasant solution

Pros

The standard of call center management is really great with Talkdesk, I enjoy using it to communicate with ours customer.

Cons

Does not offer a lot of services as we would like. I think improvment can be made.

AR
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Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

vacation talk desk

Reviewed 2 months ago
Pros

easy to use, quick dialer, not long hesitations

Cons

would generate the same leads over and over agian

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George B.

Verified reviewer

Accounting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TalkDesk is one of my favorite tools when it comes to calling, routing, and recording calls.

Reviewed 2 months ago

I am pleased with my experience with TalkDesk. The app is easy to use when doing simple things and the support team has been very responsive in helping me troubleshoot any issues that I have had.

Pros

First, I like it because it is a user-friendly platform that is easy to navigate. Second, the customer service is excellent and the team is always willing to help with any problem or questions that I have. Finally, I like it because it offers a free trial period.

Cons

The interface sometimes confuses me and can be complicated to use. Also, it does not offer as many services as I would like it to offer. Additionally, the fees are high considering I don't use the service often.

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