App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Talkdesk Logo

Talkdesk

4.5
(722)

Write a review

The world's leading cloud-based contact center software.

(33)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Talkdesk Pricing, Features, Reviews and Alternatives

Talkdesk FAQs

Q. What type of pricing plans does Talkdesk offer?

Talkdesk has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Talkdesk?

Talkdesk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Talkdesk support?

Talkdesk supports the following languages:
English, French, German, Italian, Portuguese, Russian, Spanish


Q. Does Talkdesk support mobile devices?

Talkdesk supports the following devices:
Android, iPad, iPhone


Q. Does Talkdesk offer an API?

Yes, Talkdesk has an API available for use.


Q. What other apps does Talkdesk integrate with?

Talkdesk integrates with the following applications:
Salesforce Service Cloud, Groove, CrankWheel, eyeson, Zoho CRM, Textline, UserVoice, Tethr, Replicant, Playvox, Pipedrive, Avochato, Userlike, Zingtree, Freshdesk, Contactually, Help Scout, Scorebuddy, Salesforce Sales Cloud, Acquire, Slack, Google Contacts, Nimble, LiveChat, OnePageCRM, Teneo , Brand Embassy, Olark, Highrise, Keap, Zappix Digital Patient Engagement, Kustomer, Airkit, Hoopla, Knowmax, ProcedureFlow, Tap My Back, Intercom, BigCommerce, Observe.AI, Shopify, Zendesk Suite


Q. What level of support does Talkdesk offer?

Talkdesk offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

Talkdesk product overview

Price starts from

1

Per month

What is Talkdesk?

Talkdesk is the world's leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer.

Key benefits of using Talkdesk

Boost agent efficiency - Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information.

Make data-driven decisions - Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.

Deploy with lightning speed - Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

Not sure about Talkdesk? Compare it with a popular alternative

Starting from

1

Per month

Free plan
Free trial
Pricing range

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Talkdesk pricing information

Value for money

4.5

/5

722

Starting from

1

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Talkdesk features

Functionality

4.4

/5

722

Total features

98

12 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
API
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Chat/Messaging
Contact Management

Functionality contenders

Talkdesk users reviews

Overall Rating

4.5

/5

722

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.76/10
Rating distribution

5

4

3

2

1

453

220

35

7

7

Pros
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Cons
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.

Overall rating contenders

AvatarImg
AvatarImg

Bernard G.

Cloud Applications Consultant

Retail, 11-50 employees

Review source

Overall Rating

Good new solution but requires more integration

Reviewed 2 years ago

Transcript

Bernard G.: I'm Bernard, Contact Center Cloud Consultant, and I rate the Talkdesk solution a four out...

MH
AvatarImg

Mike H.

VP of Customer Success

Computer Software, 51-200 employees

Review source

Overall Rating

Simple is smooth and smooth is fast

Reviewed 3 years ago

Transcript

Mike: My name is Mike. I'm a VP of customer success in the computer software industry, and I give Talkdesk...

AvatarImg
AvatarImg

Thomas B.

E-Learning, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great tool and amazing service

Reviewed 5 years ago

We have been using talkdesk for almost over 2 years and has been great experience overall. We had issues with our previous provider with service, quality and experience. One of our biggest markets is the Middle East and they are able to provide us with numbers from that region.

Pros

It integrates easily with Salesforce and you can build functionality on top of talkdesk to automate processes. They have great support!

Cons

The call quality can be a little iffy sometimes with some markets, but it has usually been resolved with a ticket to support.

AH
AvatarImg

Amir H.

Education Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great experience so far

Reviewed 5 years ago
Pros

We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from.

Cons

TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications during on-boarding but this was a few years ago so I'm sure they improved their process.

MR
AvatarImg

Martin R.

Packaging and Containers, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

RIP Off!!!

Reviewed 5 years ago

Took forever to get working. After having issues with call quality, talkdesk just shrugs it off. They do not work for you! They say they are "on it" but don't do anything to help!

Pros

It all sounds amazing, when you get it. But when you try and use AutoDialer. That doesn't work for nothing.

Cons

Price is WAY over value. For a small business, this is NOT a good option! Call Quality is horrible! They tell you to fix it one way, and it gets way worse! It was my decision to get this, and was a really bad mistake!

AvatarImg
AvatarImg

Kenneth K.

Internet, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

A fresh take on an old necessity

Reviewed 8 years ago

There are a lot of longstanding names in the call center software arena. Like many verticals with legacy providers, aging code bases make agile integration, extensibility, and the introduction of innovative new capabilities difficult. Talkdesk is the relatively newcomer to the cloud call center software space that we found to be the perfect mix of fresh, full-featured, and reliable. After all, your phone system in nothing on which you can take a gamble. As we have grown and our needs increased, so too have the capabilities of the Talkdesk platform. We have been very happy with the decision to leverage Talkdesk as our call center solution and look forward to continuing to leverage new platform capabilities as they are introduced.

Pros

1. A wide array of out of the box integrations with other widely used platforms 2. Great customer success management 3. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially more effective ways than what currently exists. 4. Lots of opportunities to share feedback and participate in new beta offerings 5. Good value for the price per seat 6. Effective as a cross-company phone solution, both for call center and non call center staff.

Cons

1. An API to an API. Because TalkDesk is built on top of twilio and other telephony providers, the API is effectively a bridge to another API which currently limits integration capabilities. 2. Sometimes slow to respond or ineffective technical customer support when troubleshooting integration issues.

AvatarImg
AvatarImg

Han A.

Telecommunications, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

The Software with the best Customer Support

Reviewed 3 years ago

An amazing app with the best customer support out there. Their team is excellent.

Pros

The customer support is exceptional have had several personal customization aspects I wanted to be added to the software and not only was customer support efficient, reliable, and effective they were always on top of my issue.

Cons

minor issues such as some lines end up crashing and you can't really call out from them. Which if you paid for the line is quite annoying but they're prompt to solve the problem.

Related categories