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Talkdesk

The world's leading cloud-based contact center software.

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Talkdesk Pricing, Features, Reviews and Alternatives

Talkdesk product overview

What is Talkdesk?

Talkdesk is the world's leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer.

Key benefits of using Talkdesk

Boost agent efficiency - Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information.

Make data-driven decisions - Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.

Deploy with lightning speed - Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

Talkdesk pricing information

Value for money

4.5

/5

671

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Talkdesk features

Functionality

4.4

/5

671
Total Features90 9 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Contact Management
Chat/Messaging
Activity Dashboard

Functionality contenders

Talkdesk users reviews

Overall rating

4.6

/5

671

Positive reviews

94%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.81/10
Rating distribution

5

4

3

2

1

426

204

30

5

6

Pros
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Yazeed G.

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

CT

Christian T.

The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.

MS

Max S.

Cons
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.

NM

Neddie M.

Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.

HZ

Hajarah Z.

Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating

Simple is smooth and smooth is fast

Reviewed 9 months ago

Transcript

Mike: My name is Mike. I'm a VP of customer success in the computer software industry, and I give Talkdesk...

Max S.

contact center engineer

Telecommunications, 11-50 employees

Review source

Overall Rating

Why you should go with Talkdesk when picking your cloud contact center

Reviewed 9 months ago

Transcript

Max: Hi, my name is Max. I'm a Contact Center Engineer. Our company sells technology and I give Talkdesk...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TalkDesk is above the rest! - Cortney K

Reviewed 2 years ago

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Pros

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Cons

Sometimes the audio is best when connected via ethernet cable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Talkdesk: The perfect tool for your support team!

Reviewed a year ago

It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Pros

This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.

Cons

The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Talk desk review

Reviewed 23 days ago

It allows me to conduct all customer service support and platforms with easy and control. Quality software product and great software support.

Pros

A great software program allowing me to focus the entire reporting aspect of the platform. Quality management and workforce. Real time reporting analytics and live support. A great software product and quality usage for all business purposes.

Cons

Nothing everything is well organized and quality software product. Had no concerns about usage of product and easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Sleek Product for Small Start-Ups

Reviewed a year ago
Pros

Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses.

Cons

One of my biggest obstacles with TalkDesk is the reporting functionality. While I feel the front end is great, the back end reporting is sort of all over the place. Many of the reports need to be sent, rather than viewed in the browser. If they made the reporting as intuitive as the call interface, this product would be stellar!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Talkdesk experience

Reviewed a year ago

All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.

Pros

The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use

Cons

I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature

Talkdesk FAQs and common questions

Talkdesk has the following pricing plans:
Pricing model: Subscription


Talkdesk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Talkdesk supports the following languages:
English, Italian, Russian, Spanish, Portuguese, French, German


Talkdesk supports the following devices:
iPhone, iPad


Yes, Talkdesk has an API available for use.


Talkdesk integrates with the following applications:
Salesforce Service Cloud, Groove, CrankWheel, eyeson, Zoho CRM, Textline, UserVoice, Tethr, Replicant, SnapEngage, PlayVox, Pipedrive, Avochato, Userlike, Zingtree, Freshdesk, Contactually, Help Scout, Scorebuddy, Salesforce Sales Cloud, Acquire, Slack, Google Contacts, Nimble, LiveChat, OnePageCRM, Teneo, Brand Embassy, Olark, Highrise CRM, Keap, Kustomer, Airkit, Hoopla, Knowmax, ProcedureFlow, Tap My Back, Intercom, BigCommerce, Observe.AI, Shopify, Zendesk


Talkdesk offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

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