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Ameyo vs Calabrio ONE Comparison (2026)
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Good recommendations?
Ameyo
5
42
4
39
3
13
2
4
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Calabrio ONE
5
173
4
66
3
15
2
5
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
An all-in-one customer interaction suite powering over a billion interactions worldwide
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
100
5
4
3
2
1
42
39
13
4
2
- Value for money
- Ease of use
- Features
- Customer support
4.5
263
5
4
3
2
1
173
66
15
5
4
- Value for money
- Ease of use
- Features
- Customer support
Pros
Junaid A.
Assistant officer
Pooja D.
Senior Manager Quality and Implementation
Junaid A.
Assistant officer
Pros
Hassan A.
Customer service leader
Brittany D.
Retention Specialist
Dorothy S.
Customer Service Representative
Cons
Nitin M.
Associate Product Manager
Mohamed H.
Senior Workforce/Data Analyst
Vaishnavi r.
Program support executive
Cons
Hassan A.
Customer service leader
Dorothy S.
Customer Service Representative
John V.
Resolution Specialist
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features88
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Attendance Management
- Audio Capture
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Autoresponders
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Email Alerts
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Call Centers
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Intraday Management
- KPI Monitoring
- Knowledge Base Management
- Labor Forecasting
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Leaderboards
- Leave Tracking
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scoring Models
- Natural Language Processing
- On-Demand Recording
- Online Time Clock
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Predictive Dialer
- Productivity Analysis
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Sales Trend Analysis
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Variable Workforce
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features107
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Attendance Management
- Audio Capture
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Autoresponders
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Email Alerts
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Call Centers
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Intraday Management
- KPI Monitoring
- Knowledge Base Management
- Labor Forecasting
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Leaderboards
- Leave Tracking
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scoring Models
- Natural Language Processing
- On-Demand Recording
- Online Time Clock
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Predictive Dialer
- Productivity Analysis
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Sales Trend Analysis
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Variable Workforce
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations5
- Freshdesk
- Salesforce Sales Cloud
- Talisma CRM
- Zendesk Suite
- Zoho CRM
- Total integrationsN/A
- Freshdesk
- Salesforce Sales Cloud
- Talisma CRM
- Zendesk Suite
- Zoho CRM
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