GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

DialedIn CCaaS vs Calabrio ONE Comparison (2026)

Add to Compare

Compare similar apps

Ringover

4.7

Convoso

4.5

Readymode

4.6

Good recommendations?

DialedIn CCaaS

Calabrio ONE

Overview

Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

295

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

338

290

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

4.5

263

173

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity.”

Jennifer N.

Telemarketer

“The platform helped streamline call operations, improved agent productivity, and provided useful real-time visibility into team performance. While there are areas that could benefit from additional customization and reporting flexibility, it was a reliable solution for managing daily contact center operations.”

Alvaro M.

COO

“Beyond the UI, its predictive dialing technology is a heavy hitter—significantly boosting live connection rates and agent productivity.”

Kieshia B.

Customer Service

Pros

“Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling”

Hassan A.

Customer service leader

“It allows me to change my break/lunch times as well as request shift swap, and easier way to keep up w/ my adherence.”

Brittany D.

Retention Specialist

“I was able to request for overtime for my shift even for my rest day and also I was able to check my performance with the help of this tool.”

Dorothy S.

Customer Service Representative

Cons

“Technology issues from time to time that hinders my progress helping my clients. ”

Sharise C.

Insurance agent

“Sometimes crashes while dialing multiple campaigns.”

Eileen D.

Call rep

“Sometimes there would be bugs with the calls when trying to work, but honestly it’s hard to tell if it was my fault or dialed in fault”

Zachary W.

Medicare Specialist

Cons

“Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better.”

Hassan A.

Customer service leader

“whenever I select the agent schedule messenger, the app shows my schedule yesterday later after a few hours. And when I check my current schedule, sometimes I got called out since I'm punching the wrong activity for a particular time because the messenger shows yesterday's schedule.”

Dorothy S.

Customer Service Representative

“It is hard to look at my schedule because I am located in the Philippines and the calabrio schedule is showing the Philippine time which is day 2 or 3 hours before the end of day then continuing the remaining hours on the next day.”

John V.

Resolution Specialist