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Convoso vs Calabrio ONE Comparison (2026)

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Convoso

Calabrio ONE

Overview

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

295

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

395

246

114

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

4.5

263

173

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“The predictive dialer keeps our team consistently engaged with prospects, and the robust reporting tools allow us to monitor and fine-tune our campaigns in real time.”

Hector D.

Admin

“The admin interface for dialing and sms strategy is very smooth at setup and nimble when changes are needed to increase contact rates.”

Nicholas W.

Operations Manager

“It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions.”

Brian R.

Assistant

Pros

“Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling”

Hassan A.

Customer service leader

“It allows me to change my break/lunch times as well as request shift swap, and easier way to keep up w/ my adherence.”

Brittany D.

Retention Specialist

“I was able to request for overtime for my shift even for my rest day and also I was able to check my performance with the help of this tool.”

Dorothy S.

Customer Service Representative

Cons

“Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number.”

Keith O.

Sales Team Manager

“Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate.”

Samyak D.

Data Analyst

“It lacks the ability to separate each individual aux that is considered ''pause time''.”

Dennis V.

Manager

Cons

“Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better.”

Hassan A.

Customer service leader

“whenever I select the agent schedule messenger, the app shows my schedule yesterday later after a few hours. And when I check my current schedule, sometimes I got called out since I'm punching the wrong activity for a particular time because the messenger shows yesterday's schedule.”

Dorothy S.

Customer Service Representative

“It is hard to look at my schedule because I am located in the Philippines and the calabrio schedule is showing the Philippine time which is day 2 or 3 hours before the end of day then continuing the remaining hours on the next day.”

John V.

Resolution Specialist