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Ameyo vs VICIdial Comparison (2026)

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Good recommendations?

Ameyo logo

Ameyo

VICIdial logo

VICIdial

Overview

An all-in-one customer interaction suite powering over a billion interactions worldwide

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details

Video & Screenshots

Pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

400

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

100

5

4

3

2

1

42

39

13

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
62%
would recommend this app

4.7

266

5

4

3

2

1

203

47

12

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

“The platform's automation capabilities, real-time reporting, and customizable workflows have increased our call volumes, improved applicant engagement, and streamlined our admissions process.”
JA

Junaid A.

Assistant officer

“Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort”
PD

Pooja D.

Senior Manager Quality and Implementation

“Seamless integration with existing CRM and databases”
JA

Junaid A.

Assistant officer

Pros

“What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions.”
AN

Aja N.

Transfer Sales Agent

“it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money”
FP

Fred P.

Customer service and tech support consultant

“Since the implementation of VICIdial, everything has been so smooth.”
PT

Piergiorgio T.

Project Manager

Cons

“The legal team from my company asked us to not go forward because of data security issues. If they had this covered, we'd have gone with Ameyo without any second thoughts.”
NM

Nitin M.

Associate Product Manager

“For the inbound call there is only 30sec to update and save the disposition and if we place the, no response, we have to wait for 30 seconds to place another call.”
Vr

Vaishnavi r.

Program support executive

“connectivity so poor hang-up continued ”
NT

NEERAJA T.

TEAM LEADS

Cons

“It made the workflow a bit inconvenient and added extra steps to finish the call properly.”
AN

Aja N.

Transfer Sales Agent

“It doesn't filter out the Answering machines very well.”
LB

LaFrance B.

sALES

“Sometimes you cant hear anything if you don't properly install the settings and sometimes the agents can be kicked out in the dialer”
EM

EL M.

call center agent

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features88
  • AI Copilot
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduled Recording
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Total features85
  • AI Copilot
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduled Recording
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations5
  • Asterisk
  • AuguTech
  • Convoso
  • Freshdesk
  • Google Workspace
  • HubSpot CRM
  • Lawmatics
  • Less Annoying CRM
  • Netskope One Platform
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • Talisma CRM
  • TeamSupport
  • Vtiger CRM
  • WordPress
  • Zendesk Suite
  • Zoho CRM
  • Zoiper
  • monday AI Work Platform
  • Total integrations19
  • Asterisk
  • AuguTech
  • Convoso
  • Freshdesk
  • Google Workspace
  • HubSpot CRM
  • Lawmatics
  • Less Annoying CRM
  • Netskope One Platform
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • Talisma CRM
  • TeamSupport
  • Vtiger CRM
  • WordPress
  • Zendesk Suite
  • Zoho CRM
  • Zoiper
  • monday AI Work Platform