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VICIdial vs Ringover Comparison (2026)
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Overview
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
266
5
4
3
2
1
203
47
12
4
0
- Value for money
- Ease of use
- Features
- Customer support
4.7
893
5
4
3
2
1
708
147
17
5
16
- Value for money
- Ease of use
- Features
- Customer support
Pros
Aja N.
Transfer Sales Agent
Aja N.
Transfer Sales Agent
Fred P.
Customer service and tech support consultant
Pros
Jose S.
CCO
Jose S.
CCO
Nicholas V.
Founder
Cons
Aja N.
Transfer Sales Agent
LaFrance B.
sALES
EL M.
call center agent
Cons
Eric N.
BDR
Juan R.
Technology and Digital Product Manager
Nikolai B.
Managing Partner
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last review11 days ago
Key features
- Total features85
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- CRM & Sales Stack Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Security
- Electronic Faxes
- Electronic Signature
- Email Management
- Embedded AI
- Employee Activity Monitoring
- Employee Directory
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Group Messaging
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Task Automation & Forecasting
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone
- Tagging
- Text to Speech
- Third-Party Integrations
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
- Total features120
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- CRM & Sales Stack Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Security
- Electronic Faxes
- Electronic Signature
- Email Management
- Embedded AI
- Employee Activity Monitoring
- Employee Directory
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Group Messaging
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Task Automation & Forecasting
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone
- Tagging
- Text to Speech
- Third-Party Integrations
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
Integrations
- Total integrations22
- Access Vincere Evo
- ActiveCampaign
- Amazon S3
- Asterisk
- AuguTech
- Axonaut
- Bullhorn
- Convoso
- Crisp
- Deskpro
- DigitalOcean
- Efficy CRM
- Freshdesk
- Freshsales
- Gmail
- Google Docs
- Google Meet
- Google Workspace
- Gorgias
- HubSpot CRM
- IBM Cloud
- Jira
- Lawmatics
- Less Annoying CRM
- Microsoft Azure
- Modjo
- Netskope One Platform
- OVHcloud
- Okta
- PIMS Dialer
- Pipedrive
- Qubicles
- Salesforce Platform
- Salesforce Sales Cloud
- Salesloft
- Scaleway
- Sellsy
- Slack
- SwiftAssess
- TeamSupport
- Vtiger CRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoiper
- Zoom Events and Webinars
- eFax
- monday AI Work Platform
- noCRM
- Total integrations35
- Access Vincere Evo
- ActiveCampaign
- Amazon S3
- Asterisk
- AuguTech
- Axonaut
- Bullhorn
- Convoso
- Crisp
- Deskpro
- DigitalOcean
- Efficy CRM
- Freshdesk
- Freshsales
- Gmail
- Google Docs
- Google Meet
- Google Workspace
- Gorgias
- HubSpot CRM
- IBM Cloud
- Jira
- Lawmatics
- Less Annoying CRM
- Microsoft Azure
- Modjo
- Netskope One Platform
- OVHcloud
- Okta
- PIMS Dialer
- Pipedrive
- Qubicles
- Salesforce Platform
- Salesforce Sales Cloud
- Salesloft
- Scaleway
- Sellsy
- Slack
- SwiftAssess
- TeamSupport
- Vtiger CRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoiper
- Zoom Events and Webinars
- eFax
- monday AI Work Platform
- noCRM
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