Convoso vs VICIdial

Ringover

DialedIn CCaaS

LiveAgent

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

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Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Notifications

Answering Machine Detection

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Transfer

Call Whispering

Campaign Management

Campaign Specific Caller ID

Compliance Management

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer History

Customer Segmentation

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Email Management

FCC Compliance

For Sales Teams/Organizations

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Qualification

List Management

Manual Dialer

Monitoring

Multi-Campaign

Multi-Channel Communication

Online Voice Transmission

Outbound Call Center

Performance Management

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

Sales Activity Management

Sales Reports

SMS Messaging

Third-Party Integrations

Voice Mail

VoIP Connection

Workflow Management

By industry, Convoso reviewers are most commonly professionals in insurance (46%). The most frequent use case for Convoso cited by reviewers is call center operations (77% of reviewers).

Users and use cases

Convoso is a call center program offering key features such as call logging, call monitoring, call recording, and call center management, among others.

Convoso

Web-based

VICIdial

Five9

Ytel

PhoneBurner

NiCE CXone

LiveVox

Basic

System instability and glitches

Sales Manager

Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.

Contact Center Manager

A lot of times bad updates causes glitches that affect our performance

67% of reviewers feel negative about Bugs and Issues. Reviewers indicate the platform sometimes experiences lag, freezing, and persistent bugs that affect performance. Some users say system updates occasionally introduce new glitches, causing delays or forcing agents into pauses. They report that these technical problems can disrupt efficiency, with issues like screen freezes, slow response times, and recurring errors being common. Users feel ongoing bugs undermine their confidence in the system’s stability.

Frequent call disruptions

Retention Agent

constant issues, we seem to have insane amounts of dropped calls and days where it is down for hours at a time at least a couple times a month, on previously used systems we would be down for maybe an hour every couple months if even.

Pre Sales Manager

It is very disruptive when the system prevents calls being connected or when the scripts delay and causes agents to miss steps int eh process.

49% of reviewers feel negative about Call Issues. Some users report frequent dropped calls, delays in call connection, and occasional outages that disrupt their workflow. Reviewers indicate that these interruptions can lead to missed opportunities and customer frustration. They mention problems with call routing, audio quality, and long wait times between calls. Users say recurring technical glitches force them to restart the system or log out, which they feel impacts productivity and reliability during high-volume periods.

Efficient workflow and output

Customer Service Agent

Director, Product Management

It has allowed for greater expansion of the business at a much faster clip.

96% of reviewers feel positive about Performance and Speed. Users think the software enables faster business growth and more effective operations by minimizing agent idle time and increasing call volume. Some reviewers say the system’s efficiency allows them to handle more leads and manage data easily, which they believe helps drive better performance metrics. They appreciate that the platform supports high productivity, with many noting it makes their jobs easier and daily operations smoother.

Intuitive system navigation

Account Specialist

Easy to navigate, user friendly interface.

ACA Insurance Representative

Easy to navigate and was easy to figure out how to use.

91% of reviewers feel positive about Navigation. Some reviewers say the interface is clean and intuitive, making it easy to locate features and information without confusion. They find the system’s structure straightforward, allowing both agents and managers to move through menus and complete tasks with minimal training. Users appreciate that navigation remains simple even during complex workflows, and they highlight the user-friendly design as a key factor in quickly onboarding new team members.

Streamlined daily operations

Sales Agent

It makes everything I do easier and I get a lot more done in less steps and time then other options I have worked with before

Health insurance adviser

I like the fact that convoso is extremely user friendly and easy to learn without any prior knowledge of computers or the actual software and applications that are used

96% of reviewers feel positive about Ease of Use. Reviewers indicate the platform is highly user-friendly, allowing both new and experienced users to quickly adapt without extensive training. They say daily tasks become more manageable, and administrative functions like campaign setup or user management are straightforward. Some reviewers find the web-based access especially convenient, eliminating the need for downloads. Users appreciate that the system reduces the number of steps required to complete tasks, which they feel boosts productivity and minimizes stress during their workday.

Sales Team Manager

Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number.

Assistant

It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions.

Operations Mgr

The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team.

Data Analyst

Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate.

Health Insurance Agent

Only thing I dislike is getting random security checks having to verify a code through my email when I'm logging into the system in the morning.

Quality Assurance Analyst

Only thing I disliked was you need to have a stable and steady internet connection to use convosso and if your internet acts up mid call you might be logged out.

Owner Insurance Broker

It offers strong predictive dialing, useful reporting tools, and straightforward campaign management.

Sales Supervisor

Some of the reports have small glitches in them, so you have to play around with the settings to make sure they are accurate.

Call Rep

I am able to switch channels quickly from asking management questions so that I may provide great customer service to my customers to engaging my teammates so that we can support each other and motivate each other throughout our work day.

The system supports high call volume well and helps maximize agent productivity.

Insurance Agent

My connection and internet is fast and secure helping me to sign up more clients in a timely manner.

SALES

Also, the system has its moments where if it does not get a good wifi connection it will log you off of the system and you have to log back in.

Team Leader

It has helped me manage all my tasks and given me an omnipresent eyes on all my team members

The least thing I like about Convoso is there is no setup to where you can place a call on hold and call other line on the other line.

For the most part it is simple for agents to use and navigate and admin is able to monitor seamlessly.

Some of the custom reports get a little buggy.

Manager

It was good easy for the agents to recognize the calls very fast disco managers always knew what was going on in the dialer

Overall, a solid platform for telemarketing and outbound sales operations.

Developer

Convoso works well for outbound calling teams.

Operations Assistant

Convoso's robust reporting has given us the data and information we have been lacking to give us better lead measures to help our team improve.

There are many different ways to search for a call.

Director

Those leads were just 30 minutes old because it took time to take lead IDs from the live agents in production.

I like that it is simplified compared to other dialers I've used in the past.

Licensed Agent

It cuts out the dead air and keeps agents talking.

General Manager and CRM Manager

You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful.

Contact Center Supervisor

From a management perspective, the reporting and admin features are crucial to establishing KPI's and monitoring agent activity.

Vp of Tech

Support is great, fast and helpful, they even do some stuff for us when needed and are always available within a few minutes of our support request.

Conveso has been a reliable outbound dialer for our team.

One of the biggest advantages is the depth of features available.

Overall, Convoso has been a dependable outbound dialer for our team.

Supervisor

Not being able to just switch an agents status from an Admin's Convoso.

Sales

The feature for transferring calls to colleagues and having available the call logs

Sales Team Lead

I have had to go to IT a few times but they have always fixed my issue in a timely manner.

Sales Representative

The answering machines aren't filtered and sometimes when I disposition a call as "sale", it comes back in the leads.

Creating customer reports is super simple and easy.

Convoso has some issues regarding identifying and dispositioning calls that were not connected to an agent for any reason.

It bugs every now and then and doesn't allow the user to set a status for the call

Being able to obtain reports for success/conversion rate

Senior Analyst

They seem to be very vague about when they'll fix something and how.

Moving Coordinator

It has not only maximized my contact with quoted customers and previously auto-blocked customers, but it has also helped me and my supervisors monitor the areas of improvement I need to work on to reach my maximum sale potential.

Admin

Convoso provides an intuitive and user-friendly lead management system that allows call center agents to easily track and manage leads throughout the entire sales process.

Dialler Manager

It makes my job as a Dialler Manager a breeze due to the dialler running so smoothly on a daily basis with minimum to zero issues and we get the most productivity from our staff compared to working on other dialler systems.

The platform also provides automated lead nurturing capabilities, ensuring that leads are engaged at every touchpoint and increasing the chances of conversion.

Convoso vs VICIdial Comparison (2026)

Convoso

VICIdial

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives