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Convoso vs VICIdial Comparison (2026)

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Convoso logo

Convoso

VICIdial logo

VICIdial

Overview

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details

Video & Screenshots

Pricing

Starting from

90

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

400

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

395

5

4

3

2

1

246

114

28

6

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

4.7

266

5

4

3

2

1

203

47

12

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

“The predictive dialer keeps our team consistently engaged with prospects, and the robust reporting tools allow us to monitor and fine-tune our campaigns in real time.”
HD

Hector D.

Admin

“The admin interface for dialing and sms strategy is very smooth at setup and nimble when changes are needed to increase contact rates.”
NW

Nicholas W.

Operations Manager

“It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions.”
BR

Brian R.

Assistant

Pros

“What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions.”
AN

Aja N.

Transfer Sales Agent

“What I liked most about VICIdial is that it was straightforward to use for outbound calling.”
AN

Aja N.

Transfer Sales Agent

“it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money”
FP

Fred P.

Customer service and tech support consultant

Cons

“Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number.”
KO

Keith O.

Sales Team Manager

“Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate.”
SD

Samyak D.

Data Analyst

“It lacks the ability to separate each individual aux that is considered ''pause time''.”
DV

Dennis V.

Manager

Cons

“It made the workflow a bit inconvenient and added extra steps to finish the call properly.”
AN

Aja N.

Transfer Sales Agent

“It doesn't filter out the Answering machines very well.”
LB

LaFrance B.

sALES

“Sometimes you cant hear anything if you don't properly install the settings and sometimes the agents can be kicked out in the dialer”
EM

EL M.

call center agent

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features84
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Security
  • Email Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Activity Management
  • Sales Reports
  • Scheduled Recording
  • Text to Speech
  • Third-Party Integrations
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Total features85
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Security
  • Email Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Activity Management
  • Sales Reports
  • Scheduled Recording
  • Text to Speech
  • Third-Party Integrations
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations13
  • Asterisk
  • AuguTech
  • Balto
  • Convoso
  • Dynamics 365 Business Central
  • Gmail
  • Google Docs
  • Google Maps
  • Google Workspace
  • HubSpot CRM
  • HubSpot Sales Hub
  • Lawmatics
  • LeadsPedia
  • Less Annoying CRM
  • Netskope One Platform
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • TeamSupport
  • Velocify
  • Vtiger CRM
  • WordPress
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho Connect
  • Zoiper
  • boberdoo
  • eFax
  • monday AI Work Platform
  • Total integrations22
  • Asterisk
  • AuguTech
  • Balto
  • Convoso
  • Dynamics 365 Business Central
  • Gmail
  • Google Docs
  • Google Maps
  • Google Workspace
  • HubSpot CRM
  • HubSpot Sales Hub
  • Lawmatics
  • LeadsPedia
  • Less Annoying CRM
  • Netskope One Platform
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • TeamSupport
  • Velocify
  • Vtiger CRM
  • WordPress
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho Connect
  • Zoiper
  • boberdoo
  • eFax
  • monday AI Work Platform