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Kommo vs Freshsales Comparison
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Overview
Kommo is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel communication,...
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
15
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I like that it is very easy to use and intuitive, features drag and drop approach in their user interface, provides great capabilities for collaboration between teams, and is relevantly affordable.
Iurii K.
I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need.
Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards.
Pros
It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.
Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.
James N.
Director
With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.
Brendan T.
Lecturer - City Campus
Cons
There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support.
Technical support staff was in no hurry to solve the problems that we contacted them several times. Due to a poorly working email client, we had to use other software.
It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.
Cons
Error logs were nearly impossible to find and though the log is supposed to be included on the email showing the errors it wasn't. Support couldn't figure it out either.
Shaun D S.
Owner
Horrible at talking to people and trying to fix problems.
Th reporting system is really bad. You cannot rely on if it is giving you the right report.
Key features
- Total features131
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Auto-Dialer
- Autoresponders
- Behavior Tracking
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Segmentation
- Case Notes
- Channel Management
- Chat/Messaging
- Churn Management
- Click Tracking
- Client Management
- Client Tracking
- Collaboration Tools
- Commission Management
- Communication Management
- Configurable Workflow
- Conflict Management
- Contact Database
- Contact Management
- Contextual Search
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Dictionary Management
- Data Import/Export
- Data Management
- Data Visualization
- Deal Management
- Docket Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Field Sales Management
- For Financial Institutions
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Funnel Analysis
- Goal Management
- Graphical Data Presentation
- Heatmaps
- IVR
- Inbox Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Membership Management
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multivariate Testing
- On-Demand Communications
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Project Management
- Proposal Generation
- Prospecting Tools
- Real-Time Notifications
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Activity Management
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Summary Reports
- Tagging
- Target Account Identification
- Task Management
- Task Scheduling
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Volunteer Management
- Web Forms
- Web-based Deployment
- Website Integration
- Widgets
- Workflow Management
- Total features134
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Auto-Dialer
- Autoresponders
- Behavior Tracking
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Segmentation
- Case Notes
- Channel Management
- Chat/Messaging
- Churn Management
- Click Tracking
- Client Management
- Client Tracking
- Collaboration Tools
- Commission Management
- Communication Management
- Configurable Workflow
- Conflict Management
- Contact Database
- Contact Management
- Contextual Search
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Dictionary Management
- Data Import/Export
- Data Management
- Data Visualization
- Deal Management
- Docket Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Field Sales Management
- For Financial Institutions
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Funnel Analysis
- Goal Management
- Graphical Data Presentation
- Heatmaps
- IVR
- Inbox Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Membership Management
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multivariate Testing
- On-Demand Communications
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Project Management
- Proposal Generation
- Prospecting Tools
- Real-Time Notifications
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Activity Management
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Summary Reports
- Tagging
- Target Account Identification
- Task Management
- Task Scheduling
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Volunteer Management
- Web Forms
- Web-based Deployment
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations83
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations126
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
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