Freshworks CRM Alternatives, Competitors & Similar Software

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Freshworks CRM

Next Generation Customer Engagement Platform

4.63/5 (481 reviews)

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Alternatives to Freshworks CRM

Explore a recommended list of Freshworks CRM alternatives for your business in 2020. Compare alternatives to Freshworks CRM side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

Salesforce Sales Cloud 15170
Cloud-based CRM & Sales Automation
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What users mention about Salesforce Sales CloudSee all reviews
I like the fact that the website its pretty straight forward on what you need to do. But it would be great to see a video on how to do things on the software that most people aren't aware of.
Never reloads, no one wants to use it, we lack most of the main functionalities that other companies have, they rolled it out too soon. The program is horrendous.
I love how easy it is to store and navigate my files. I used this for business purposes and happy with the cloud.

Zoho CRM 4500
CRM software that helps you sell smarter, better, faster.
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Overall, this is a good starting point and a cheaper alternative than sales force. If you don’t want to spend the money on a more advanced CRM, this is a great product.
Overall my experience has been very good. It important to remember that it is more suitable for a smaller client and cannot be expected to compare with large and well-established CRMs.
I enjoyed the calendar and ability to have reminders about important dates. There was also the great feature of mashing it with Mailchimp as well.

Pipedrive 2254
CRM built by salespeople, for salespeople
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What users mention about PipedriveSee all reviews
It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process.
In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better.
We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.

Keap 1070
An all-in-one CRM, sales and marketing automation software
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I love the support team, they are so helpful, they won't stop until you're completely satisfy. They know their business and they not just helpful but super nice.
The access to files and photos and emails is so limited and difficult and time wasting that I scream at it every time I use it. I hate this product and have for a while.
We like it to be easy to manage the life cycles of our clients, and improve our relationships with them thanks to its integrated CRM tool. Your E-commerce management system is the best.

Less Annoying CRM 398
A simple CRM built just for small businesses
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Software is very easy to set up, easy to customize, outstanding customer service and very inexpensive.
It's a fantastic program. Customer service is also amazing - they answer questions within a day, tops.
I also appreciate that they allow you to import your contacts relatively seamlessly using an excel spreadsheet, because that saved me a lot of time.

Copper 422
The CRM designed for Google Workspace
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What users mention about CopperSee all reviews
Good until inability to cancel. Now I feel the product is majorly defective as you cannot refuse to let customers cancel and continue billing them.
This is a super intuitive, easy to implement system. It is super customizable and have allowed our remote team to work more efficiently and effectively.
They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment.

Zendesk Sell 125
All-in-one sales platform for sales teams.
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What users mention about Zendesk SellSee all reviews
Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.
For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.
Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

Insightly 488
CRM for lifelong customer relationships.
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Insightly CRM is itself a very reliable tool which allows the user to gain the most of the advantage with its easy to use features and efficient tools.
Insightly CRM is a great option to consider, it has all the needed features like dashboard, process workflow, lead management, opportunities , converting opportunities to project, etc.
I like that you can have two users for free. It's a great solution for small businesses that need capital for other things.

Pipeliner CRM 164
The Better CRM - Built For Sales, Used By Sales!
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Pipeliner CRM is a fantastic sales-tech built on the principle of simplicity with user friendly dashboard and quick navigation. It is very flexible and adaptive by design which makes it stands out.
I have been very impressed with the Pipeliner customer support. They have been very responsive when I have questions and have good follow up.
So, Pipeliner CRM is the kind of CRM that I recommend for anyone who wishes to be successful in his sales activities and digital marketing in general.

HubSpot CRM 2660
Everything you need to sell in one integrated suite
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Deal/contact creation and management is user-friendly and easy, and love the ability to push tasks to myself. I especially love the integration with gmail.
The Training That Is Provided With The Free CRM Solution - Great Quality Of. The Number Of Things That CRM is Able to Offer within the Free Solution.
So far happy with this choice - a great thumbs up for the fact that you can use HubSpot for the benefit of your business no matter of budget.

Agile CRM 395
Sales and marketing CRM for growing businesses
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It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.
Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

NetSuite CRM+ 181
Redefine Your Customer Relationships in the Cloud
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I think we struggle with this software not because it is a bad product, but because we do not know the product well enough.
NetSuite Outlook Integration has been frustrating so far, working for a while then just stopping for no apparent reason.
The access to the cloud and the flexibility of the work represented a great advantage, as well as the vision of the client and the transparency of the processes.

LeadMaster 36
CRM & Lead Management Solution
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The ability to now expand on the simplicity of the product that we began with, will open up even more opportunities for our sales people.
When we have a question, the answers are provided immediately. It is a great tool and a great service.
Pricing is actually accessible for smaller companies. The support is excellent, with very helpful technicians who do a LOT to provide guidance, information, and service.

Nutshell 350
CRM and sales automation for small businesses
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Great customer support and overall quality in their product. Happy to be a paying customer and will continue to use the service for as long as we need.
If you want to start quickly to have the benefit of a CRM, your team is not that skilled and you're on a budget, then Nutshell is the best solution.
This is a very useful tool for sales teams, it helps sellers collab and optimizes their work. It has very good integrations to MailChimp for example.

amoCRM 131
Messenger-based sales tool for SMBs and entrepreneurs
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AmoCRM is the best service , among many others, in which we tried to work and are tested. Very nice interface , simple and intuitive , not overloaded with details in it like working sales staff.
I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM.
Thirdly, the technical support service does not work well, employees are in no hurry to solve problems, but redirect them to each other, which takes a lot of time and effort.

SugarCRM 343
Customizable customer relationship management software
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I used it for a client for more than 1 year, it was using with Oracle DB, i found it is good on a free level, but you will find best competitors that are giving more features.
There are many of reasons why I enjoyed working with SugarCRM. The most enjoyable feature was the ability to input data, save the feature as an report and name it.
The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution.

OnePageCRM 54
Action-Focused Sales CRM Software for Small Business.
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But this one, is a near-perfect fit. Great design, remarkable attention to details/features, and superb customer support.
Helps get organized and increase sales, user-friendly interface, integration with mail & calendar, perfect for service companies, good value for money.
ALWAYS a quick reply with helpful meaningful information. If you need fast, light, effective, and effective, OnePageCRM is the way to go.

TEAMGATE 120
Simply smart Sales CRM software
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Second, the interface was very user friendly, and flexible. For a sales team looking for a great CRM to follow up leads, convert to customers, and track progress, Teamgate is worth a look.
Her email title alone, "take it easy" was rude, and she was also short with me in her other emails, accusing me of not answering my phone, etc.
Awesome design, easy navigation, superb customer support, Teamgate Shuttle an incredibly smart and simple Chrome extension, no more Excel for drawing BI charts.

InTouch 13
Sales & Marketing Automation & CRM
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The team at InTouchCRM are absolutely brilliant at responding to queries and helping us get the most out of the CRM.
Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two.
Due to various factors the set up our new InTouch account was complicated. The level of customer care (and patience) shown by our account manager (Jenna) was amazing.

PipelineDeals 606
The Right CRM Tool to Help You Sell Smarter
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What users mention about PipelineDealsSee all reviews
At the same time, for people who are excited about CRM functionality and drilling into client data (like me) there are some powerful tools to really target exactly the set of clients you want.
The layout in the "Contact Info" box is awkward and unclear. Contact, Owner, Company (Funeral Home) information is interspersed in an illogical way.
The wins can then be tracked through the onboarding and production cylces. In our business, this has proven to be a powerful management tool where all team members have visibility to the data.

ForceManager 34
The leading mobile CRM for field sales management
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It is a clean, simple, and easy-to-use software. It has served me in the most efficient way when creating my advertising campaigns for my company, thanks to the system I have had a great reach.
It keeps your company with a good reputation, the sales area is more enjoyable with each person, ForceManager is more than what we can ask for, with all its tools that are very complete.
We have done all the suggestions-and still have not gotten the sync to work. This has resulted in critical data lost.

SalesforceIQ
SalesforceIQ is now part of Salesforce Essentials
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Superb integration with social media helping to leverage existing business relationships. Mobile functionality is also a positive.
This software drove me crazy. Regularly confused our clients with other individuals with the same name and filled in data about those unrelated people.
I spend a solid chunk of my day in RelateIQ - it's a lifesaver.

SanityOS 9
Cloud-based sales conversion platform and CRM
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Azurepath 15
All in one CRM, sales performance, and cash forecasting tool
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Flexibility, Ability to Customize and amazing customer service.
It does a fantastic job of marrying a sales tool and a finance tool, which is exactly what we were after.
I have been using Azurepath for around a month now and I am really impressed by how easy it is to use.

Cosmos CRM 1
Customer Relationship Management system for small businesses
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InfoServ 12
Integrated Call Center, Help Desk, and CRM software system
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1CRM 54
Doing Business, Better
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Flexible, easy to use stable and excellent support. It is a well designed functional product with fantastic support.
I have been using 1CRM for years and it was a great decision for my business. I love everything about it especially the quality and the cost.
But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress.

Creedenz CXM 5
Pushes customer engagement further than traditional CRMs
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Simple Sales Tracking
Web-based sales tracking & analysis software
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SalezShark 11
Cloud-based CRM and sales management software
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It will save lots of time spent on managing sales and marketing tasks; you can invest that time on research or any other activity. Easy to use and best customer support.
Its integration with database and email marketing tool makes it super proficient and I have possessed the capacity to create, oversee and close a few leads and opportunities.
The positive aspect is the Data integration into the product along with the Lead management into the tool, Easy to navigate and Ease to use.

Salesbox 1
Predictive sales CRM for small and medium-sized enterprises
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Bitrix24 435
100% free CRM, collaboration and communication tool suite
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I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.

EngageBay 64
Integrated sales & marketing software for growing teams
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Automation is simple but powerful and there are great things coming that will make this one of the best tools out there.
EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before.
The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.

monday.com 2178
Project Management Made Easy
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What users mention about monday.comSee all reviews
The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean.
The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration.
Monday.com is a great tool in my experience for smaller teams who need a robust solution to help with project alignment and goal setting.

Ontraport 65
Sales, marketing, and communication management software
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I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates.
My favorite thing about this is that you can use this for both lead capture as well as funnels and affiliates. So, the multi functionality of this is great.
M happy with it and the clients that are paying and using the tool are happy too. I can see the entire campaign results in only one software, saving a lot of time and effort.

FreeAgent CRM 52
CRM + Work Management | Work's better
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The service itself reflects the wonderful people who created it and work for the company. It is easy to use and super customizable.
I like the lay out of the software. Its pretty easy to navigate around and the overall quality of the design is nice.
The package is perfect for not only customer retention but for opportunity revenue tracking and forecasting. One other fab feature of free agent is the easy integration of mail chimp.

Really Simple Systems 278
The Powerful Small Business CRM
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What users mention about Really Simple SystemsSee all reviews
Its a really easy to use system, a great way to record information which is accessible to the whole team. Easy to track progress with opportunities and tasks.
It's great to see everything you need to know about an account or contact at a glance. It's very helpful to have a task list that keeps your focused and on track.
In terms of applying for business loans it was great to be able to easily download a list of enquiries and demonstrate how many projects we had won and what was in the pipeline.

Salesflare 119
Intelligent CRM for small and medium sized B2B businesses
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I very like salesflare because its simplicity also they have great user interface and great user experience, have many functionality that CRM must have, also have strong and solid support.
It is easy to use, easy to customize, and accomplishes EXACTLY what I need it to. I like that it is a CRM that specializes in Sales, because if you don’t have sales you don’t have a business.
The gmail integration works great for me as I can see when I get an incoming email from one of my deals. If there is great communication back and forth between a contact it labels them as HOT for you.

Marketing Optimizer 7
Digital Marketing Optimization Software
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Ricochet360 22
Sales is a contact sport. Our Auto Dialer connects you 1st!
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Thryv 268
All-in-one management software built for small business
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What users mention about ThryvSee all reviews
Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever.
When I first heard of thryv it was my first time hearing crm, I had no idea how useful of a tool a good crm is, after good research I went with thryv and have loved it since.
I really like the functionality of this software and how for me it is pretty easy to use. The support team is pretty awesome and helpful.

HarmonyPSA 18
The next generation of professional services automation.
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The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs. We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes.
It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.

DealCloud 19
Deals, relationship, and firm management software
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DealCloud has been an amazing addition to our company and we are so happy with our choice.
It's appalling that changes they were supposed to make in implementation are just passed off as your fault and problem.
The implementation process was completed on time and on budget, and the customer service to date has been outstanding.

SutiCRM 2
CRM for sales, marketing & support teams
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Marketing 360 899
Marketing platform for businesses of all sizes
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What users mention about Marketing 360See all reviews
As promised it is taking off and extremely excited for what else is to come in the future and what executives can work now they have a great website to send all of my leads to.
I like that the team is responsive to all requests, I like that the CRM is very easy to use and that the emails can be automated based on various selections.
We enjoyed using the Marketing 360 because this platform has an excellent and intuitive toolbar, as well as an amazing support service that helped customize everything to fit our needs.

FIREBusinessPlatform
Customer relationship management solution for SMEs
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Salesforce Essentials 123
CRM for small business
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Airtable 1057
Cloud-based organization & collaboration tool
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A great web solution that helps you make beautiful sheets without the hassles of excel.
The UI is what people first comment on when I invite them to our shared set of bases--either "it looks great" or "this is easy" or something like that.
I love the low price-point and the amazing customer service they have, by far one f the most powerful low-cost database/spreadsheet tool out there.

Lusha 182
Lead enrichment software for recruiters and marketers
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Good product and great value for ease and immediate results - as a researcher with majority of my clients in the recruiting industry, finding accurate contact info quickly is essential.
Integration is perfect and reporting is very good. Dashboard is also very Interactive.
Not currently working on Edge meaning the tool is useless at the moment. Poor response offered from Lusha support with no time frame provided on a fix.

Capsule 114
Take care of your customers and sales opportunities
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What users mention about CapsuleSee all reviews
Capsule is a CRM system that delivers excellent support for a small cost. It is more customizable and has more features and greater ease of use than others in its price range.
The clean user interface and calendar tools / follow-up task management features are great to get things organized and your business focused on driving sales.
We can track contacts, organizations, and opportunities, as well as opportunity stages and milestones, while customizing categories and notes for all of it.

User.com 27
The engine of growth. An all in one solution for user data.
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User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful.
If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.
M a fan -- their WordPress integration is great and is able to pick up on user signups automatically.

Tubular 31
Sales pipeline software & CRM for teams
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What users mention about TubularSee all reviews
Designing part is perfect, thanks to designers for online version. Mobile apps are really useful and easy to use, great functionality and design.
We often lost projects too; as we failed to recall what we had pitched to who, with culpability frequently slipping between sales personnel and our pricing department.
Overall, my experience has been fantastic. Customer support, largely, have been over-the-top helpful in answering questions I have had.

Caspio 130
Build online database applications without coding.
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The No Code Needed is very misleading. Most workflows and apps I have built or needed required some functionality that had to be "custom coded" with javascript.
Overall Caspio is a great platform hands down. They offer a great service and is highly customizable and recommended for larger companies with a big budget.
The overall Support structure is also excellent in that the transition from online help to opening a job ticket, and then on to an individual caspio expert is seamless and easy to use.

Onpipeline 1
Customer relationship management (CRM) with visual pipeline
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ActiveCampaign 904
Email Marketing, Marketing Automation, CRM/Sales Automation
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What users mention about ActiveCampaignSee all reviews
The email editor is just horrible. It's clunky, it's ugly, it doesn't show all the sequence, even editing an email is a hassle.
The API is better than most ESP, the automations are both powerful and easy to setup with the visual editor, and the support is pretty good overall.
After the onboarding process is over with, you still have instant access to their help staff. The best: The help they give you.

vcita 176
vcita: Build a business you’re proud of.
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I love the ease of navigating through this software. It’s very user friendly and if I have questions I can call and get friendly customer service.
Our clients struggled with the appointment process and became frustrated with the system. We had to go another direction and were out $615 for only three months of service.
Support very good except they are not interested when I ask them about integration with our CRM.

Method:CRM 71
The #1 rated CRM for QuickBooks Desktop and Online users
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It's easy to use and a great way to stay organized. The customer support team is responsive and eager to help.
They have an excellent support team to resolve any minor issues that you face during customization. They provide a wide range of features with great navigation.
I love the customizeability of the application and the support to get those things done has been great.

HoneyBook 319
Client management for freelancers & SMBs
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What users mention about HoneyBookSee all reviews
I LOVE how user-friendly it is. Customer service is AMAZING, I've had two different representatives reach out to me and make sure I was comfortable using the software (Thanks Mak and Lily!).
I love how you put what you need and the vendors reaches out to me with their quotes and availabilities. It makes comparing quotes easy and payment function is also built in so it feels secure.
Having a solid on-boarding process is crucial, and having HoneyBook helped me up my game SO much. I love, love, love how confident I feel in my processes, especially my on-boarding process.

Kronologic 7
Artificial intelligence (AI)-enabled scheduling software
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NotifyVisitors 11
Marketing automation platform with push notifications
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In the beginning I had some problems with the setup but my team helped me out and in no time I got used to it.
Kudos to the NotifyVisitors team. Their application is highly valued and recommended.
NotifyVisitors Banners are available at affordable costs with the best possible variety on it.

Salesmate 67
CRM, sales management, automation & acceleration software
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I have so many activities that are open and dead and it is super unorganized bc it lacks certain features like highlighting a company green once it's won or red when they're not interested etc.
Fantastic value for a CRM platform with easy staff onboarding and great back-end webhook integration support.
It's priced well, especially for a start up company, like me, and I truly feel they care about your overall success, both with the CRM as well as your business.

Sendlane 17
Email marketing automation for eCommerce Stores!
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The deliverability is OUTSTANDING and the service from their team is the fastest we've experienced...EVER.
They are consistently releasing new features, the UI is simple and intuitive, the delivery is great, the customer service is great.
There are there to help, and the platform has been a joy to work with.

SendX 22
Affordable Email Marketing Software
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Development and support. The support on issue resolution is great and the developments going on are even better.
Send X does it all in one at a great price. Plus, the customer service is very friendly, and they're also very helpful.
It is hell of expensive. When compared with other email marketing software, you'd realize that SendX is way too expensive.

Kartra 110
Business management solution for small to large businesses
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It has drag and drop simplicity and deep funnel complexity. The best thing is the features keep getting better and the community is super supportive.
Even with my grumblings above, I am very satisfied with Kartra, especially considering its competition. I truly believe it's the best value with regard to functionality and ease of use, hands down.
We needed a good platform to support our e-mail marketing efforts and wanted it simple. Kartra is not only simple but very powerful, and it fit our requirements like a glove.

Act-On 245
Growth marketing automation platform
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Their sales department is good at selling this product, the reality is that it's not very good.
Act-On is a very good marketing automation software. It helps my organization in selling our products and services through digital platforms like email, facebook, other social media platforms.
It's user friendly, has a nice design, and serves the basic purpose of helping you stay in touch with your customers and build a marketing plan for your brand.

EverString 6
Predictive analytics & lead scoring platform
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TrackerRMS 157
We help recruitment firms grow and increase profitability
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The best part of Tracker is that it sets up workflows that are important as part of the recruitment process, improving adherence to compliance. Love it and would recommend.
There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow.
Tracker is easy to use and allows us to customize reports to meet our business needs. We love having dedicated support for when we have questions or would like to learn more about the functionality.

Pardot 539
Salesforce B2B marketing automation for marketing & sales
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What users mention about PardotSee all reviews
Perhaps "simplicity" is one way to put a positive spin on this review. For any Marketing Ops professional who wants to build anything above and beyond Pardot's pre-built functionality -- Good luck.
Ability to segment your prospects into silos that can help determine which direction will bring the best return on our investment of time. I also like the ability to add photos of our work.
Exact Target is one of the most filtered spam filters no so it's almost impossible to get emails sent through to any customers if they have even a shred of spam filtering set up.

BenchmarkONE 150
CRM & Marketing for small businesses and marketing agencies.
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Overall, a cool solution that is well worth its investment at a fraction of the price of competitors, and a friendly team to help navigate the first steps.
Lindsey has been so great and patient while we are setting up our systems and processes. Her training is easy to follow and Hatchbuck has been very user friendly and easy to train our staff.
Excellent customer service and training - easy to use - great help features and video.

InfoFlo 79
All-in-One CRM Software Solution
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What users mention about InfoFloSee all reviews
We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use.
It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.
The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

Constant Contact 1713
Powerful tools and expert guidance to market your business.
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It's great that we can references back to information, emails, and events from YEARS ago that are saved in the system. It's like our own bookkeeper for keeping track of our work all in once place.
For the price, this software is fantastic. There are a few things you can't do without paying more, but overall, they're not needed to still produce great e-mails to send out to customers.
Over the years Constant Contact has gotten better which is saying something because it was really good before. It’s very easy to use and makes your emails look great.

1PointMail 46
Cloud-based email marketing platform
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What users mention about 1PointMailSee all reviews
It also has great capabilities for creating opt-in forms and campaigns. And it has great segmenting capabilities which allow me to deliver to my list subscribers exactly what they are looking for.
User friendly, great results, outstanding customer service, good price. What else can you ask for.
Rapid response is putting it mildly. I am super happy with the product as well and the competitive price allows me to make money while offering my clients competitive prices.

Maropost 8
On-Demand digital marketing and campaign management solution
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Outreach 214
Sales Engagement Platform
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What users mention about OutreachSee all reviews
I love the functionality and the ability to save me time when calling in blocks. The workflow is very intuitive and easy to use.
I love how Outreach fits seamlessly into my workflow as an Outbound rep. Setting up triggers around email opens / clicks has been a huge value add. The customization is fantastic as well.
Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform.

Accelo 138
Automation software for all Professional Service Businesses
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What users mention about AcceloSee all reviews
The Idea of Task Board is really nice and this is a very good tool for monitoring tasks and keep them in mind. Mentioning about their blog is good for creating loyalty.
We have a lot of different tools and this interrogates with most of them. For those that doesn't the API has been a fantastic solution to get our processes working.
Love the product as it allows to manage customers, projects, contracts, finances and time management in the same application. Great list of features in each of this areas to manage them.

Wrike 1611
Manage your projects from start to finish with Wrike
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What users mention about WrikeSee all reviews
The Gantt chart is amazing and very handy as a project management tool and good for scheduling. It has a Customized automated workflows, and also can be integrated with so many popular Apps.
Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice. I supposedly had access to a CSM, but they never called.
We want to stress that we love and recommend Wrike mostly for its ability to combine what we see as available features from other applications under one umbrella.

RepZio 256
Mobile sales solution for field sales reps
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It is easy to find products, the graphics are great, the inventory feature is wonderful, it is easy to send pictures and quotes to a customer, change the price level.
I like that it works with Melrose: good, better, best pricing. I like that it won't let us close the order without the email and phone number for customer.
The ease of use is great. I like that I can pull up a customer's name and address while I am walking to greet the customer and start the order at the same time.

SalesRabbit 179
Door to door and field sales tracking & lead management
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I think the ease of use is great. It would be nice if there were some different contact options when marking the doors, depending on what you are selling.
Ve been very pleased with the ease of use and every time I need tech help it's resolved quickly and efficiently.
I loved how easy this program was to use. We used it on i-pads while doing summer pest control sales and it was awesome to track all my sales, contacts, and addresses.

Commence 41
Online CRM for Small to Mid-Size Businesses
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What users mention about CommenceSee all reviews
The flexibility to tailor things yourself is well above competitive products. The reliability of the product is outstanding and customer support has been very good, friendly knowledgeable staff.
This was very important to use as we did not want to hear that we have to spend a lot more money to tailor the system. They have provided excellent support with a knowledgeable and friendly staff.
You can change the look and feel to what works for you. The Agents creation function (which is like a Macro function is quite strong and powerful, and so is the filtering and sorting capabilities.

SharpSpring 645
Affordable marketing automation for all business sizes
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What users mention about SharpSpringSee all reviews
We had some issues with setting up users, but support is responsive and eager to help out. Overall good customer support so if we ever do have issues we know that someone is there to resolve it.
My experience has been very positive - the support team is great. We have our proactive account manager who we have the option to meet with monthly.
It's been a super easy add on to our services since the tool is so robust and we have another revenue opportunity through various ways we can service our clients with the software.

Influx MD 15
Sales & marketing solution for healthcare professionals
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What users mention about Influx MDSee all reviews
I like the ease and quality of this software and the customer service is great. I appreciate the ease of tracking our new patient's information.
The only thing that has been missing for me, so far, is that the software isn't integrated with our Scheduling Software.
The Influx program is very easy to use and they have a great support team.

IdealPath
Marketing automation with machine learning
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Claritysoft CRM 84
User-friendly customer relationship management software
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What users mention about Claritysoft CRMSee all reviews
The greatest benefits of Claritysoft include: simplicity, intuitive nature, webinars and help functionality and a tech support team that actually performs.
This allows them to continue working when on a plane or in a car without the use of the internet. A negative feature of the program is the lack of customization to the overall layout.
I wish they would allow more fields and menu bars to be custom, but for the price, it is pretty versatile. Some of the best features of this program include the advanced search and offline program.

Salesforce Marketing Cloud 147
Stand out in Your Customer's Inbox
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What users mention about Salesforce Marketing CloudSee all reviews
I like how its functionality especially when generating business reviews and reports. It helps in analyzing which areas are successful and which aren't.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
The experience has been outstanding. We are able to promote our campaigns reaching the customers at a faster pace and exposing them to various channels easily.

Autopilot 100
Marketing automation software made visual.
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It integrates great with Pipedrive so you can automatically remove contacts from your email campaign. Big kudos for Reporting section.
The price is excellent and I love the heads up feature. This feature alone has increased conversions considerably for me. I like that Autopilot is easy to integrate and like the journey builder.
You’ve lost us as customers, because it’s utterly absurd how much of our time and money you wasted over such a short-sighted pricing policy.

Exceed.ai 13
Virtual assistant for sales & marketing teams
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What users mention about Exceed.aiSee all reviews
Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed.
Saves a huge amount of work by automatically nurturing and qualifying leads using AI. Great customer success team.
The Most Powerful Software Currently Available, Great Customer Care.

Remarkety 83
Data Driven Email & SMS Marketing for eCommerce
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What users mention about RemarketySee all reviews
Support is bad in this area. In the year we have used the program we still have not been able to do newsletters and have bad support in this area.
Very pleased to be able to help improve the product even more. Pricing is excellent for the services provided.
We have made requests / recommendations for features that we would like to see, and the programming team has been very responsive and enthusiastic to implement these updates.

Groove 117
The #1 Sales Engagement Platform for Revenue Teams
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What users mention about GrooveSee all reviews
I absolutely love Groove and it's ability to power my sales engagement. The integration with Gmail and Salesforce are seamless.
I am able to create templates incredibly fast and implement a wonderful work flow. The analytics are extremely helpful to know what emails to use and how to refine them to create better open rates.
Loved how easy it was to navigate and that I was able to see when customers were opening my emails. That way I could follow up with them fulfill their needs.

Yesware 157
Email tracking & intelligence for sales professionals
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What users mention about YeswareSee all reviews
I love how it's incorporated into gmail and it's has a strong connection via actions and it's really easy to use. It has many options and sequences which I like and would suggest to anyone.
The best features about this software is how it helps you remain on top of your tasks.
It's an efficient tool to develop mail marketing and outreach clients that are mostly favorable for your product or are responsive to your mails.

Daylite for Mac 321
Mac CRM & Project Management for small business
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What users mention about Daylite for MacSee all reviews
It makes it super easy to stay clearly on top of all of the different projects and priorities I have. It syncs with my phone and iPad and computer so I am up to date at all times.
In general I liked the intuitive software, it is a very useful tool for small and medium size companies, excellent tools and very good integration for MAC and APPLE users.
Problems in integration with Zapier, poor integrations, unable to sync with google calendar, old fashion face, limited functionality of the mobile version.

Salesken
AI-based conversational intelligence tool for sales reps
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Gong.io 385
Revenue Intelligence technology for sales teams
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What users mention about Gong.ioSee all reviews
I love the simplicity of this product, and the sheer amount of data it is able to pull about sales calls. The data it is able to pull speaks volumes and helps tremendously to improve.
I love that I can hear other people’s call as it allows me to learn from the best. I love that I get a transcript of my calls so I can see what my action items were.
Great transcripts, good quality, love how you can skip to next speaker. Love the stats that are available and how easy it is to import a recording.

ZeroBounce 352
Online email validation system
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What users mention about ZeroBounceSee all reviews
What I like the most is that it really helps to bounce between different domains. It does a really good job helping you to get rid of unwated messages.
What I like most about ZeroBounce is how easy it is to sign up and begin cleaning my emails list. They have great pricing and amazing customer service.
We had a large list of contacts that needed to be clean in a short period of time. Thousands of emails were validated very quickly and the quality of the clean up was very good.

4Degrees 4
Customer relationship & pipeline management for companies
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LionDesk 81
CRM, marketing & transaction management for real estate
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What users mention about LionDeskSee all reviews
This is a great software for non-techie individuals who want powerful, robust and easy to use CRM.
I love this platform so far. It has been very user friendly and has most of the features I want for a very reasonable price.
While I was using it, I found LionDesk very useful. It had a great database feature, the drip campaigns went out seamlessly, and it was very easy to keep up with all documents imported into system.

Agent Legend 52
Lead management software for real estate agents
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What users mention about Agent LegendSee all reviews
I love that I was able to marry it with the lead source from my Realtor partner. My followup with their leads is more extensive than theirs is, which makes them very happy to partner with me.
They seem like a good company, their customer service (prior to signing up) was great - responsive, and friendly.
The customer service is great. This helps me keep track of leads and contacts them with ease.

Tripleseat 466
Sales & event management for hotels, restaurants & venues
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What users mention about TripleseatSee all reviews
It is a great tool to manage your restaurant or bar, it is very easy to use, intuitive and provides great insights on your daily activities to track your operations and sales.
I love the ease of use and the time it has saved me. More time, more events, more money.
Just receiving daily unnecessary notifications and having them stack up in my inbox seems foolish and anxiety inducing.

FunnelFLARE 2
Sales process automation solution
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karmaCRM 27
Small business CRM software
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What users mention about karmaCRMSee all reviews
I should also mention that the support is outstanding. There are very few companies that actually make it easy to reach a person and get support when you need it.
Not only is KarmaCRM the best and easiest to use, their support team is beyond fantastic.
Karma has been a great system for us, one of the best features is it allows you to track all email correspondence with all employees and clients.