Kommo vs LiveAgent

Salesforce Sales Cloud

Zoho CRM

HubSpot CRM

Zendesk Suite

Freshdesk

Zoho Desk

Compare Kommo and LiveAgent based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Kommo is a sales solution that uses your current data to deliver sales forecasts and plan strategically. You can even utilize your own formulas to gauge the likelihood of a purchase from your leads.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Audience Targeting

Auto-Dialer

Behavior Tracking

Business Card/Badge Scanning

Buyer Management

Calendar Management

Calendar/Reminder System

Calendar Sync

Call List Management

Call Recording

Campaign Analytics

Campaign Management

Campaign Personalization

Channel Management

Chat/Messaging

Churn Management

Client Tracking

Collaboration Tools

Commenting/Notes

Commission Management

Communication Management

Configurable Workflow

Contact Database

Contact Management

Contract/License Management

CRM Integration

Customer Database

Customer Engagement

Customer Journey Mapping

Customer Segmentation

Customer Support

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Management

Data Security

Data Synchronization

Data Visualization

Document Management

Document Storage

Drag & Drop

Dynamic Modeling

Email Management

Email Marketing

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Exception Reporting

Expense Tracking

Field Sales Management

Forecasting

Forms Management

For Sales Teams/Organizations

Goal Management

Graphical Data Presentation

Inbox Management

Interaction Tracking

Interactive Content

Internal Chat Integration

Kanban Board

Knowledge Management

Landing Pages/Web Forms

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Scoring

Lead Segmentation

Live Chat

Marketing Automation

Membership Management

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Currency

Multi-Language

On-Demand Communications

Opportunity Management

Performance Management

Performance Metrics

Personalization

Pipeline Management

Pipeline Reports

Predictive Analytics

Kommo

Web-based

Android

Windows

iPhone

Base

Advanced

Enterprise

Secretary

Regarding lead management, the product provides adequate tools for lead registration, tracking, and organization, supporting a more structured sales process.

The communication tools enable more efficient interaction with customers and teams by integrating multiple channels into a single platform.

Vetore comunicação

Additionally, customization options can feel limited in certain workflows, and the pricing may be a bit high for small teams or individual users.

Sales manager

The WhatsApp integration made daily work much easier, helped organize conversations and leads, and improved the entire sales workflow.

In terms of value for money, the solution delivers features that are consistent with its price, especially considering the productivity and organizational tools provided.

Sócio

The platform helped a lot with organizing leads, improving sales process control, and increasing team productivity.

I also use Kommo for marketing-related actions, like sending surveys to my contact base directly through the platform.

The product performs well in communication, centralizing information and facilitating the tracking of interactions.

What I liked most about Kommo is its intuitive and user-friendly interface, which makes it easy to manage leads and track conversations in one place.

reviewer

Being able to see the full history of interactions in one place helps a lot with follow-ups and avoids losing important context.

The platform is easy to use once you get familiar with it, and its automation and messaging integrations add real value to daily sales and communication tasks.

Assessor em Vendas

Focused on unifying messages, such as WhatsApp, Messenger, emails and phone calls, bringing all communications together in one place.

The product offers good ease of use, with an intuitive interface that allows users to navigate its features without major difficulties in daily operations.

As a small team running multiple projects, having all conversations centralized in one place made a real difference.

I think Kommo is the limited flexibility in some areas of customization.

This means I don’t need to hire external companies just to collect feedback, which adds a lot of value for the money.

The visual pipeline is incredibly intuitive - I can see exactly where each lead stands at a glance.

business analysts

was that some features felt a bit confusing at first, especially the automations and settings.

Ideally, it’s better not to depend on support, whether for onboarding or for solving issues, because they’re not always very helpful in those situations.

More complex problems can take time to resolve, and getting clear guidance isn’t always straightforward.

In terms of lead management, it really helps me stay organized.

It has automation tools, including automatic monitoring and alerts, which help save time.

It made my daily work much easier and is what made me keep using Kommo.

This has improved my workflow and saved me a lot of time.

Sales Analyst

The difficulty of getting support sometimes, but it doesn't affect my operation.

It’s nothing that gets in the way, but it does require some initial adjustment.

The whatsapp integration was the best part for me.

Somethings were not intuitive, sometings I needed to take time to find it.

One of the biggest advantages for me is communication.

For most day-to-day tasks, everything feels intuitive and easy to handle.

What I liked most about Kommo is how easy it is to use and how well it handles lead management.

Support was responsive when we needed help.

U.S. Immigration Court Case Manager

That's an advantage because I can manage all my tasks with it, and it also records all the information when serving clients so we can check it whenever we need it.

Compared to some competitors, the plans offered by Kommo can be more expensive, especially for smaller companies.

Sales Director

The software is full of bugs, problems in importing database, the whatsapp integration does not work properly, the technical support is a joke and the company is not serious.

Especialista em Marketing de Projeção e Influência Estratégica

I’ve been using Kommo on a daily basis, and what I like the most is how easy it is to use.

All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.

One thing that I like least about Kommo is that I can't send voice messages through it, and that's a little annoying.

I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace.

I've been attempting to link 8 WhatsApp Business API numbers for the past two weeks.

I book the meeting canceling other commitments and they send me back to another department.

I would like to have the option to send voice messages in the future to feel more satisfied.

The website's Customer service is extremely slow.

Thus, any inconvenience means facing hours of attempting to resolve it.

Education

etc  Incorporation of the SaleBot, it is a very good tool, so as not to lose leads.

I do not have the same feeling as in other applications, the care and online support.

Founder

Customers relationship, sales management, call control

Chat and Messaging

Sales Management

Technical Support

Ease of Use

Pricing

Sales Increase

Task Management

Slow and ineffective support response

49% of reviewers feel negative about amoCRM’s customer support. Some users report that support responses are slow, sometimes taking days or even weeks, which disrupts their workflow when issues arise. Reviewers indicate that the quality of assistance is often lacking, with support staff unable to resolve problems or provide helpful solutions. They say it is difficult to contact support and that they frequently have to seek answers independently. Users feel this lack of timely and effective support demonstrates insufficient consideration for customers who rely on the system for business operations.

Intuitive and adaptable interface

96% of reviewers feel positive about amoCRM’s user interface. Reviewers appreciate that the interface is intuitive, uncluttered, and easy to navigate, which allows new users and employees to adapt quickly without extensive training. Some users say the design is straightforward and not overloaded with unnecessary elements, making daily tasks more efficient. They find that the friendly and informative layout helps them manage their workflow and configure the system to their needs. Users also mention that the interface supports integration with other tools, which they feel enhances overall usability and productivity.

Comprehensive sales management tools

85% of reviewers feel positive about amoCRM’s sales management capabilities. Users report that the platform enables detailed sales analysis, efficient tracking of customer interactions, and transparent management of sales pipelines. Some reviewers find that automation features reduce manual effort and help monitor employee performance. They value the ability to follow every stage of a transaction and appreciate tools that help identify new sales opportunities. Users indicate that the system is suitable for various business types and supports both in-office and remote sales teams, making sales processes more streamlined.

Large Enterprises

Freelancers

Small Business

Mid-size Business

QSOFT

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

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Kommo vs LiveAgent Comparison (2026)

Kommo

LiveAgent

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives