Avid CRM vs Freshsales

Salesforce Sales Cloud

noCRM

Google Contacts

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Keep salespeople focused on selling, not reporting. Capture leads anywhere, cut admin, and close more deals.

Google Contacts is an online address book, integrated with Gmail, Calendar, Drive, and other Google products. It can sync your contacts to all your devices. It is a way to store and organize contact information about the people you communicate with.

VP Marketing

I had a support person look into the problem, but he couldn't fix it.

Director of Operations

We have had promises since day 1 of having an engaged and supportive team working with us to maximize our ability to use the platform but our true experiences have a lot left to be desired.  

Sales Support

After working with the Prophet support team, we were able to get some things fixed and 'tweaked' and finally got it working correctly.  

Getting Prophet CRM for Outlook Means:
	
No more switching between Outlook and your CRM
No redundancy, no syncing, no time wasted
No more lost sales opportunities

Calendar/Reminder System

Contact Database

Contact Management

Dashboard

Data Import/Export

Email Tracking

Interaction Tracking

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Mobile Access

Opportunity Management

Pipeline Management

Prospecting Tools

Quotes/Estimates

Reminders

Reporting/Analytics

Sales Pipeline Management

Search/Filter

Segmentation

Shared Contacts

Source Tracking

Task Management

Territory Management

Workflow Management

Avid CRM

Web-based

Windows

Android

iPad

iPhone

Linux

Dynamics 365

HubSpot CRM

eWay-CRM

Basic

Accounting

Double checking the entry dates depending on which screen you are one.  

ICT Manager

Prophet CRM is the program that helps manage customer relations, and it increases business sales.

The ease if moving from one screen to the next

Associate Broker

Being able to customize and filter for specific data is very helpful and speeds up the amount of time to get those reports out.

President

It is a very good product that provides a stable platform for my staff to track the progress of the cases we work on.   

Landscape Management Estimator

Ability to track progress on past and present leads and print report

Because we had a very large contact database, we needed to export over 60,000 contacts.  

Realtor

I had a little trouble at first but quickly got used to how the program functions

Southeast Territory Sales Manager

Same with clicking "save and close" sometimes the button takes up to 25-30 seconds to recognize the mouse.

case manager

I think the extra time it takes to load/open a case deters people in our office from fully embracing the software.  

Duplicate accounts - system should recognize duplicands and not allow them.

NYC Office Administrator

This product is set up to integrate with our email and account management system.

Sales Manager

Needs to have a contact DB outside my contacts for easier use in sales prospecting.

Account Executive

Tracking opportunities and when they will close is a benefit

Sales

Prefer if Opportunities would appear without having to do a search when looking at Company or Contact records

The ability to tie it into my Outlook customers.

The fonts can not be changed and are too small.  

Sales Engineer

Custom search filtering and criteria set up works fairly well.

Sales Rep

So far i'm enjoying using it, it keeps track of all my progress with individual customers

Overall I probably would not recommend the product for a sales team that requires high dials and quick search results.

Regional Manager

There are occasional glitches withing Outlook that require attention.  

I like that it communicates well with Outlook ( when the connectivity works)

Daily upkeep of contact information and account details.

The desktop use of prophet is a lot more involved and difficult, not very easy to navigate.

Sales manager 

Does not work with IOS products and the mobile app is honestly horrible.

Managing Broker

A couple of reports that I need are not available, but overall it meets all our needs.

Sales Associate

ease of keeping track of call backs and categorising leads

Sales/Market Manager

It sometimes causes issues with Outlook, although minor, are inconvenient

It is an excellent centralized data base for our entire company.

Client Services Manager

Fields in companies and opportunities are Customizable

Sometimes it doesn't like to work right away when used through outlook.

President 

Easily assimilates with Outlook, Easy to use for the most part and wish it had a few more features that I have recommended.

from the beginning, the install all the way to service dept they have been awesome

Sales Specialist

Very hard to navigate and create leads.  

General Manager

The best feature of Prophet is that it is easy for anyone to understand and customize

Sr Inside Sales Coordinator

Everything, too many conflicts with other programs

Some info is hard to find without instruction.

Super easy, love that it integrates directly with Outlook.

Ease of use & daily reminders to keep me on track

We are currently shopping for a new vendor.

Very good and we should look at putting another employee on the system.

Customer Support

Staff Tracking

Data Entry

Sales Management

Data Management

Bugs and Issues

Opportunity Tracking

Customization

View Customization

Outlook Integration

Large Enterprises

Small Business

Mid-size Business

Avidian Technologies

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Head of CSM

Support is particularly bad, a lack of understanding of their product.

Operations Manager

Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Avid CRM vs Freshsales Comparison (2026)

Avid CRM

Freshsales

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives