Booker Software vs MINDBODY Comparison Chart

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Reviews

Bridgette Oneill

BEWARE!!!

2018-05-02

Pros

The software is pretty strait forward, but this company not disclosing that they are now MINDBODY is unforgivable.

Cons

Mindbody clients beware of working with Booker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
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sophia marzocchi

Too bad on customer service

2016-07-25

I thought booker would be a step up from Mindbody but I just can't get over how hard it is to contact a real person!!

Pros

none that mindbody didn't have.. maybe a waiting list is cool

Cons

-Impossible to reach anyone to get help you have to email them and wait a day to hear back -very difficult to change schedule from appt window you have to go a bunch of steps deep into altering schedules -payroll is WAY harder than mindbody. -add ons for services (super complicated) -half of our gift certificate information did not makes its way to booker so I am now paying for both booker and mindbody

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering Booker Software

Booker does not care about upgradings basic features or really about feedback at all.. Also I hate to say it because I really wanted the upgrade to be worth it after all the issues around transferring data but even my client say its harder to book online with booker... enough said.

Source: Capterra
Helpful?   Yes   No

Response from Booker


Hi Sophia -
We appreciate you taking the time to send your thoughtful feedback regarding your experience with Booker. We have asked our Customer Experience Team reach out to you directly to assist you in changing from schedule to appointment windows and to assist in transferring your data. Our teams are consistently working to improve the platform for our users so they can efficiently run day-to-day tasks at their businesses. Again, we appreciate your feedback and let us know if we can provide further feedback by emailing us at support@booker.com.

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Anonymous
A verified reviewer

Booker has almost everything a practice or spa needs. Unfortunately they are now owned by MindBody.

2018-06-21

Pros

Easy booking, and has improved over the years Backend booking/rebooking is quick Lots of customization with system settings Little downtime, but recently some issues with payments and texts (MindBody taking over?)

Cons

Owned by MindBody. I ran from MindBody years ago, and now they bought Booker...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
sophia marzocchi

I've tried so hard to make this software work and it just fails me

2017-09-13

like all online booking systems its super beneficial to give clients the option to schedule on their own time

Pros

I like that it is at least up to speed with the functions such as mindbody in terms of booking appointments, automated emails and payroll reports

Cons

I have researched and spoken with over 8 diff booking systems. I am writing this review because I wish there were more reviews out there when I was looking. The most important thing is do your research before you choose because all of them make it very hard to leave once all your data is in there. The customer service with booker is just HORRIBLE and to me when you are learning a new system and running your entire business from it there it really takes priority. It is also always having random glitches try explaining that to your frustrated clientele. Honesty it has hurt my business. BUT even that would be excusable if I could actually speak to someone about it. They are often unavailable for help and when they aren't there and you try to look online you have to have a separate log in for a support window! That to me is ridiculous mostly because this log in often doesn't work and then you have no way of retrieving it because you need to 'contact customer service' but there is no customer service so work/business is put on hold! As a business owner this costs me. Again you hope this doesn't happen when you have a client sitting in front of you waiting for help. But what do they suggest? send an email with your question and get .. no not a person.. but an email 24 hrs later if you are lucky...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Leslie Loveday

Team Ocean

2014-11-04

He helped make the transition form Mindbody to Booker very smooth.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
JENNIFER ERICKSON

Pretty good, need a more affordable tier for solo practitioners

2017-08-18

In general I already covered the benefits....but one thing I forgot to complain about is the difficulty in moving a client with multiple treatments!!! I may have a client booked for 3-4 treatments lasting 2-3 hours, and say the opportunity comes up for them to come in an hour earlier. I can't just move the whole appt up! I have to edit each item one by one, updating the appt after each adjustment!!! or just cancel the whole damned-able thing and reenter it?!

Pros

Seems to be everything I need, like that it's cloud-based, like that it tracks inventory and gives me reports, allows me to keep great notes....I do think it provides all that's needed.

Cons

I will say that I'm seriously interested in switching to another company. mindbody offers ASCP/ABMP members a program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Booker


Hi Jennifer - Thank you for your feedback. We've made a lot of in speed/stability this year so you should continue to see improvements there.

We'll share your feedback with our product team regarding appointments as well. We're always working to make Booker better and take your suggestions very seriously.

Thank you for sharing and for using Booker.

- The Booker Team

Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Anonymous
A verified reviewer

Please do not purchase Booker

2018-05-31

Pros

Booker was a good software for the first few months but has been nothing short of a nightmare for the past 2 years. Promise after promise to improve the platform and engineering reasonable redundancy and diversity have all been unfulfilled. If you decide to use Booker, I promise you will experience long outages (sometimes over 2 hours). If you visit the Booker Status Page the day after an outage, it will be as if it never happened. Poof!

Cons

Booker has not changed or improved since the acquisition by MindBody. My guess is that it will take them months/years to undo the mess created.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Gina Rosenberger

The worst Spa Software!

2016-08-04

Pros

This is not a good product and we are once again down. Booker does not realize the impact on a business when there product is always down. They charge monthly when we are down 20% of the time.

Cons

We are in the process of moving to MindBody. Buyer beware.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

1/10

Recommendations to others considering Booker Software

This product is never operating correctly and the customer support is terrible.

Source: Software Advice
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Amy weber

Booker has gone from limping along to ruined by mindbody online, customers are fleeing

2019-03-07

Their outage record is deplorable and now that theyve been bought out by MindBody Online, they've made themselves the highest price product on the market by a HUGE margin with nothing to back it up.

Pros

Booker is one of the more intuitive to use softwares on the market, and I've used them all. It is easy to find your way around even without training which makes it great for new employees still learning

Cons

Their outage record is deplorable and now that theyve been bought out by MindBody Online, they've made themselves the highest price product on the market by a HUGE margin with nothing to back it up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more
Quinn Menzies

Horrendously poor support and crooked billing practices

2019-04-11

I've never enjoyed dealing with their support but recently they were bought by Mindbody and started with an email to all customers saying there would be no changes.

Pros

It offers more functionality than most of its competitors

Cons

Their customer service does care if you're a customer or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Booker Software Reviews
Booker Software
Spa and Salon Business Management Software
Read more