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Booker vs Timely Comparison

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Overview

Category Leaders

Cloud-based online booking, scheduling, point of sale and marketing software - everything you need to run your salon and spa better.

Run your salon like a pro with easy-to-use booking software that puts you in control of the whole client experience.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

129

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

956

5

4

3

2

1

481

270

99

37

69

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.7

644

5

4

3

2

1

481

129

30

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.
It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease.
Booker is easy to set up and very intuitive. The price is good and they have great customer service.

Pros

I've experimented with quite a few apps and scheduling software over the years and I've just stared using Timely and its great. The ease of use and options are great.
Whenever I have emailed for support, the reply is speedy and I have always gotten a resolution. Affordable, user friendly, customizable, and overall a great choice.
The sms reminders are great and my customers love them. Having job locations populate with one click is also great.

Cons

It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more.
SO finally I'm writing this review and turning them into the fraud division.
When we’re busy with services and clients, it’s a really bad situation that we can’t do anything.

Cons

I would get myself into such a mess that I would occasionally double book myself, or forget to write an appointment in and sometimes write the appointment on the wrong date.
Everything transferred to a public vote to actually get attention and get into action, takes forever. Other then that, was charged by mistake and got credit instead of my money back.
After searching for months and finding nothing but limited and ridiculous expensive booking system software i stumbled across timley.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features87
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clock In/Out
  • Color Codes/Icons
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Debit/Credit Card Processing
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Employee Self Service
  • Facility Scheduling
  • Faculty/Staff Management
  • For Barbershops
  • For Medical Spas
  • For Retail
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Ordering Automation
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Promotions Management
  • Purchasing & Receiving
  • Ratings/Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Retail POS
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Schedule Distribution
  • Scheduling
  • Self Service Portal
  • Shift Swapping
  • Social Media Integration
  • Staff Management
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Treatment Packages
  • Vacation/Leave Tracking
  • Wait List Management
  • Website Integration
  • eCommerce Management
  • Total features100
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clock In/Out
  • Color Codes/Icons
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Debit/Credit Card Processing
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Employee Self Service
  • Facility Scheduling
  • Faculty/Staff Management
  • For Barbershops
  • For Medical Spas
  • For Retail
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Ordering Automation
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Promotions Management
  • Purchasing & Receiving
  • Ratings/Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Retail Inventory Management
  • Retail POS
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Schedule Distribution
  • Scheduling
  • Self Service Portal
  • Shift Swapping
  • Social Media Integration
  • Staff Management
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Treatment Packages
  • Vacation/Leave Tracking
  • Wait List Management
  • Website Integration
  • eCommerce Management

Integrations

  • Total integrations14
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations21
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

DM
AvatarImg

Douglas M.

Packaging and Containers, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booker logo

Booker

Everything we need

Reviewed 3 years ago

The overall speed and booking capabilities

Pros

It’s easy to navigate in a timely manner

Cons

It’s not designed for specific industries.

AvatarImg
AvatarImg

Victoria S.

Consumer Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Booker logo

Booker

User friendly software

Reviewed 3 years ago

I’m very satisfied with Booker. They are improving their service all the time. I highly recommend them.

Pros

Booker is very easy to use and allows customers to book appointments online.

Cons

Glitches happen from time to time but their customer support team usually fixes everything in timely manner.

BM
AvatarImg

Brandy M.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Booker logo

Booker

helpful, user friendly.

Reviewed 6 years ago
Pros

it's very easy to learn how to use. very user friendly. i have been able to efficiently train my staff on navigating through booker.

Cons

Maintenance is done during business hours and is hard to check out clients in a timely fashion when this occurs.

Vendor response

Thank you for your feedback Brandy, and thank you for using Booker! Apologies if the updates have disrupted things during business hours. We're always trying to improve and the updates are part of this, but we do try to do them on off hours. Thank you for using Booker! - The Booker Team

CW
AvatarImg

Christina W.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Booker logo

Booker

Adequate

Reviewed 5 years ago
Pros

Questions are answered in a timely manner I love the fact that it's web-based employees enjoy the app

Cons

With all the information it seems pulling together simple reports it's not as easy as it should be although customer service helps out quickly they usually cannot solve my problem

ML
AvatarImg

Marcia L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Booker logo

Booker

I have been with the company for 6 years. We do have some challenges from time to time.

Reviewed 6 years ago
Pros

I like the fact that it's compatible to apple products. The site is easy to navigate but sometimes it freezes.

Cons

We have a hard time with customer service responding and fixing the issues. They don't respond in a timely fashion. We use the software.

GN
AvatarImg

Gabriela N.

Consumer Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Booker logo

Booker

Easy and helpful to use when needed

Reviewed 6 years ago

Allows me to easily navigate while helping the customer book their appointments in a timely manner.

Pros

I appreciate the features on the program that help navigate with ease. It wasn't difficult to understand the program when first learning about it.

Cons

No cons were added to this review

Vendor response

Thank you for your review Gabriela. We're so happy to hear it's been easy for you to learn and use Booker! - The Booker Team

CS
AvatarImg

Corey S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Booker logo

Booker

Customer service

Reviewed 6 years ago

Eric W. is very courteous, patient and helpful. He helped me with my issues and in a very timely manner. He is a true asset to this company.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Corey, Thank you for your review. We are happy to hear that Eric has been able to provide you with a great customer experience. We always want to hear ways to improve the software for our merchants, feel free to send us a message on how to improve the ease of use, values, features, etc. Thanks! Aly

LL
AvatarImg

Leslie L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Booker logo

Booker

Team Ocean

Reviewed 8 years ago

One of the customer rep was wonderful to work with. He was very helpful, patient and if there was a question I had and he didn't know the answer, he found the answer in a timely manner. He helped make the transition form Mindbody to Booker very smooth.

Pros

No pros were added to this review

Cons

No cons were added to this review

JL
AvatarImg

Jeannien L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Booker logo

Booker

Customer Servic Rocks!!

Reviewed 8 years ago

Paul N. Was a great help in informing me how to set up my black Friday special. He walked me through the process and if I had a question he could not answer he got the information for me in a timely manner. I absolutely love the knowledge and efficiency of the customer service.

Pros

No pros were added to this review

Cons

No cons were added to this review

KB
AvatarImg

Katie B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Booker logo

Booker

Good on line booking system

Reviewed 8 years ago

I switched to Booker from another online booking system. It is pretty straight forward to set up. The options that it includes with Marketing, e-newsletters, merchant services are great! My clients feedback is that it is easier to make appointments with Booker than with the system I was currently on. The customer service is awesome. Extremely helpful, timely, and they get the issue solved! I would recommend to anyone.

Pros

No pros were added to this review

Cons

No cons were added to this review

DP
AvatarImg

David P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Timely logo

Timely

Great look, easy to use, poor development

Reviewed 7 years ago

My background in using booking systems: 6 years at my own practice, using Genbook, Vagaro, Booker, MindBody, Timely, and about 15 test drives of other programs. Timely Pros: - Clean - Responsive - POS system is nice - Invoicing is nice - Easy to use backend - Easy to use frontend - my clients loved it - Reports are easy to read, and nice graphs - SMS and email reminders worked great - Inexpensive Timely...

Pros

No pros were added to this review

Cons

No cons were added to this review