Timely Pricing, Features, Reviews & Comparison of Alternatives


Booking Software for Hair, Beauty & Wellbeing Professionals

4.69/5 (624 reviews)

Timely overview

Manage and grow a successful business from anywhere. Timely is the user friendly software for businesses.

Timely runs on all your devices, giving you the freedom to run your business on the go.

Make life easier for your clients with online bookings and automated SMS & email appointment reminders. Boost client retention with VIP discounts and email marketing. Store all your client information in one place with notes and automated sales and appointment tracking.

Managing your team is a breeze with Timely. Set staff permissions, turn on automatic day sheets, and rest easy knowing your team can access Timely from their own devices as well. Become a data-driven business with real-time staff sales and productivity reports.

Customise Timely to suit your business with add-ons like Microsoft Outlook, Google Calendar or Apple Calendar. Connect powerful add-ons for accounting (Xero, MYOB, Quickbooks), retail (Vend) and email marketing (MailChimp).

Setting up your account is simple. If you're coming from another system, we have a dedicated migration team ready to help move your data across. Our world class support team are fast and friendly, available on live chat, email, or phone.

No contracts, hidden costs or cancellation fees. Monthly subscriptions start at $20.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

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Timely reviews

Value for money
Ease of use
Customer support
Susan Ferrell

This is the closest to perfect I have found in scheduling software for hair salons.

Used daily for less than 6 months
Reviewed 2018-02-04
Review Source: Capterra

The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!

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Pos Bridge

Changed from MINDBODY to TIMELY

Used daily for less than 6 months
Reviewed 2017-11-30
Review Source: Capterra

Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY. After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future!

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Ben Fryer

Timely has organised our Pet care business immaculately!

Used daily for 1-2 years
Reviewed 2016-06-22
Review Source: Capterra

We used to manage our customer appointments using a written diary, however at the rate our business has scaled in 12 months, this was simply not an effective solution. Following extensive research into finding the best cloud solution for our pet care business, Timely provided the most customisable yet simplistic solution that ticked all the boxes I needed ticking. Managing customer appointments is so simple and extremely effective in minimising customers no shows with Timely's reliable customer reminders. We have booked over 2000 appointments in the past 12 months without a single hitch. Were extremely please with how this integrates so well with our operations. Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data. Ability to log in from anywhere is great. Invoicing is also very easy.

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Jason Hicks

Simply brilliant!

Reviewed 2015-04-09
Review Source: Capterra

Where to start? There are just so many pro's to Timely it will be a struggle to keep this short! We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN's, Remote Access or screen sharing. Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It's easy to find out what Timely can do so the main points will be about what it did for us. We use all the Timely features ' every one of them is useful and will enhance how you manage your business and how you interact with your clients. In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client's details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access. As with any system it's not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it's `in the cloud' computer hardware or backing up data is no longer a concern ' all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information. After nearly 18 months using Timely we've had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan. I really could just go on and on and on''.

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Gordon Robson

not there yet guys!

Used daily for 1-2 years
Reviewed 2017-04-22
Review Source: Capterra

I've used timely for a while, fantastic until you discover another system, I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy. As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up. The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue. thanks Timely peeps easy to set up and use

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Timely pricing

Starting from
Pricing options
Free trial
View Pricing Plans

SCHEDULE - Save time and grow your business with an advanced calendar, automated reminders and marketing tools.
> NZ/AU - $20 per month, per staff calendar
> USA - $15 per month, per staff calendar

SCHEDULE & SELL - A complete front and back office solution with powerful calendaring, POS, payments and invoicing.
> NZ/AU - $30 per month, per staff calendar
> USA - $20 per month, per staff calendar

The Works $349NZD per month - Exceptional value for 10 - 20 staff.


Timely features

Automatic Reminders
Customer Database

API (310 other apps)
Activity Dashboard (182 other apps)
Activity Tracking (132 other apps)
Automatic Notifications (171 other apps)
CRM Integration (118 other apps)
Calendar Management (157 other apps)
Contact Database (113 other apps)
Custom Fields (130 other apps)
Customizable Branding (156 other apps)
Customizable Reporting (135 other apps)
Customizable Templates (135 other apps)
Data Import/Export (151 other apps)
Electronic Payments (118 other apps)
Email Integration (156 other apps)
Mobile Integration (121 other apps)
Reporting & Statistics (181 other apps)
Social Media Integration (134 other apps)
Third Party Integration (175 other apps)

GetApp Analysis

Timely is perfect for service-based business owners looking to save time and get more out of their day. It offers an effortless and affordable appointment management solution that just works. The cloud-based application uses a smart calendar to keep businesses organized, while reducing workload by automating daily administrative tasks and using real-time data to save users valuable time.

It has been designed to meet the needs of small business owners who take appointments for companies in the health and beauty industry. The platform works in the cloud, enabling users to access their account from any device, including mobile phones.

The software has all the features businesses need to manage and run their businesses. It helps grow customer relationships, process payments including online bookings, automatically sends SMS and email reminders, manages staff rosters, helps sell products, and generates strategic sales reports using the latest business and financial data. Timely is setup to handle all types of bookings, including repeat bookings, multiple services, and classes.

What is Timely?

Timely is an online booking solution for small businesses. Hosted in the cloud, Timely provides its users with a simple and intuitive calendar-based interface. The calendar makes navigating appointments effortless, flicking between month, week, and day views, business owners can quickly see which of their staff members are available for appointments at which locations. Managing your bookings couldn’t be easier. Rebook, reschedule and confirm pending bookings with a few clicks. You can get to know your clients with easily accessible client notes, preferences and service history.

Timely includes marketing and promotion features for customer acquisition and retention. One of Timely’s most popular features is its automated reminders. By sending automated SMS and email reminders before each appointment, business owners can cut down on no-shows. Timely works very well with other apps, syncing with calendars, along with sharing data with the best add-ons for accounting, retail, and bulk email marketing, helping business owners get even more out of their tools.

Who is Timely for?

  • Experience level: All experience levels
  • Industry: Health & beauty, along with other service-based businesses
  • Business size: Small businesses, mid-size businesses
  • Departments/roles: All departments
  • Budget/point: Starting at $19 per month
  • Example customers: Ashleigh Scott Facialist, OFF Wax and Brow Bar, MK Hair Studio and Academy

Main features

Effortlessly Schedule Appointments

Using Timely to schedule and organize appointments saves businesses owners and staff members a lot of time. It keeps staff and appointment time organized, and automates daily tasks such as reminders, all while collating financial data, client information and appointment history. Your Timely calendar is always handy, as it is hosted in the cloud, meaning you can use it from anywhere, at anytime. Booking appointments with clients is effortless. Online bookings act as a receptionist and work from any website, Facebook page, and even as a link in an email.

Timely uses the time your staff roster, including breaks, to create appointment slots, allowing you to fill your schedule and prevent overbooking. With powerful marketing features, Timely helps you fill all the slots on your calendar.

Automatically Send Reminders

Timely takes appointment management one step further by keeping businesses in touch with their customers. Automated reminders keep customers up-to-date with their appointments. A friendly message before each appointment helps ensure customers make it to their booking on time. This one feature alone can reduce your no-shows by 50%, saving the business from lost time due to no-shows. Business owners also have the ability to customize SMS templates.

In the event that a client can’t make a scheduled appointment, Timely makes re-scheduling easy. Simply click and drag the appointment to the new time, or send the client an online calendar and allow them to choose a time that suits them. Not only does it save the time of going back and forth, it decreases instances of outright cancellations. Reminders are also great for staff members. They are notified of new bookings, changes, and cancellations. With Timely, you’re in control. You can customize your own templates for both email and SMS. The best part, the emails are free - like they should be.

Easily Accept Payments

Timely makes invoicing for services and products effortless with its built-in Point of Sale (POS) feature. It uses the information from an appointment to generate the invoice. Invoices can be consolidated in store or, with an online payment gateway connected, emailed for payment online. The system also gives you the option to take payments with online bookings for the whole service or a deposit for part thereof. The POS system processes services, products, multiple services, redeems discounts, taxes and also sells packages of services together.

Timely’s POS stores customer appointment and purchase history. It will also push your data to your invoices to your accounting software (Xero, MYOB, QuickBooks). The POS can connect to a thermal receipt printer and till drawer or email invoices in PDF format. It’s perfect for the counter in your business.

Generate Performance Reports

Timely puts your business sales and financial figures at your fingertips, saving you time. You can generate powerful and insightful reports in just a few clicks so you always know what’s really going on in your business. The reports cover everything including appointments, products and services sales, rebooking, retention, staff hours, commission and more.

You can view an executive summary to see all of your appointments and sales grouped by employee or location. Or, if your focus is more on financials, you can generate performance reports that include key figures like rebooking rates and the time between bookings. Timely shows you your most important numbers in the dashboard, which is front and center each time you log in.

Customer Records

Getting to know your customers and their preferences is made easy with Timely. The system securely keeps a record of your customers including their appointment history, notes, sales and SMS/emails.

With the calendar sidebar, you can quickly refresh your memory by looking at a customer’s profile before they arrive. It allows you to offer a level of personal service that will keep people coming back.

Online bookings

With Timely you can save time by allowing your customers to book online, freeing you up to spend time with other clients. Online bookings makes choosing the right appointment easy for your customers, they can see your availability and choose a time that suits them - all from the comfort of their own home.

Timely comes with easy options for your online bookings. You can sustomize the look of your booking widget and quickly add it to your website and Facebook page, as well as grabbing a link and posting it on social media and in emails.


Timely integrates with a useful range of third-party applications. Specifically, it links with other cloud-based add-ons including accounting tools like Xero, MYOB, and QuickBooks; email marketing services like Mailchimp; online payment services like PayPal, DPS Payments, Authorize.Net, PinPayments, Stripe, and eWay; and POS solutions like Vend. Timely also integrates your online bookings with websites through Facebook, a Book Now widget, and a Wordpress plugin.


Anyone can try Timely for free for 30 days. Once you’re ready to activate your account, the pricing starts at $19 per month (USA, AU, NZ or £15 for UK) and includes all features and one staff member. From there on, each additional staff member is $9 (AU, NZ or $5 for USA and £5 for UK) per month. Businesses with 10 or more staff members can use Timely’s Unlimited Plan at $100 (AU, NZ or $64 for USA and £60 for UK) per month.

Bottom line

  • Time-saving appointment scheduling and management tool for small businesses
  • Highly mobile and available anywhere at any time
  • Designed for businesses in the health & beauty industry
  • Intuitive design is simple and effortless to use
  • Organizes your schedule and automates daily admin tasks

Additional information for Timely

Key features of Timely

  • Scheduling calendar
  • Online bookings
  • Facebook bookings
  • Free Mini-website
  • Email reminders (free)
  • SMS reminders
  • SMS marketing
  • Customer records
  • Products
  • Invoicing & Payments
  • Gift vouchers
  • Online payments
  • Staff roster
  • Mobile access
  • Reports
  • Inventory
  • Discounts
  • Point of sale
  • Packages & consessions
  • Resource scheduling
  • Walk-in scheduling
  • Staff permissions
  • Staff productivity reporting
  • Services and products
  • Customer credit
  • Class bookings
  • Customer notes
  • Processing & padding times
  • Staff permissions
  • Staff rostering
  • Resource calendar
View All Features


Be open for business 24/7 - Online bookings
Clients can book appointments on your website, Facebook page or your free Timely mini-website. Take payments online & email invoices!

Work anywhere at anytime - Mobile access
Your Timely account is hosted in the cloud, meaning you can access it from anywhere at anytime. See your appointments from your phone!

See your bookings on a calendar - Calendar Schedule
Navigate your schedule by staff, location, day, week or month using the calendar. Quickly and easily book, re-book and edit bookings in just a few clicks. Use the sidebar to search your customer records, history and notes. All from the same screen.

Keep in touch with your customers - Automated Reminders
Reduce your no-shows by automatically confirming appointments. Send SMS & email reminders, & automate your daily tasks.

Show me the money - Point of Sale
The built in point-of-sale means you can use Timely to take care of your invoicing and online payments. You can sell your services, products and even bundle them in packages.

Know your Numbers - Powerful Reports
Manage your schedule, promote your services and invoice clients. Keep & eye on your numbers with a variety of financial, staff & appointment reports.

Find more customers - Marketing tools
Make it easy for your customers to find you and book your services with SMS marketing. Connect your contact list to MailChimp and enjoy using the worlds most powerful email marketing tool.

Flex your muscle - Powerful Add-ons
Timely seamlessly integrates with other great software such as Xero, MYOB and Quickbooks (accounting), MailChimp (Email Marketing) and Google Contacts and Calendars.

Don’t break your bank - Affordable software
Whether you’re a solo operation or running a team our low monthly costs are affordable and flexible to the size of your business. It starts at $20 per month per staff member.