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Timely

4.7
(696)

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Timely. The booking software that keeps clients coming back.

(28)

Timely Pricing, Features, Reviews and Alternatives

Timely FAQs

Q. What type of pricing plans does Timely offer?

Timely has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Timely?

Timely has the following typical customers:
Freelancers, Small Business

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Q. What languages does Timely support?

Timely supports the following languages:
English

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Q. Does Timely support mobile devices?

Timely supports the following devices:
Android, iPad, iPhone

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Q. Does Timely offer an API?

No, Timely does not have an API available.

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Q. What other apps does Timely integrate with?

Timely integrates with the following applications:
authorize.net, MYOB Business, Google Analytics 360, Zapier, QuickBooks Online Advanced, WordPress, Stripe, Google Contacts, Meta for Business, Google Calendar, Mailchimp, Xero, Shopify

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Q. What level of support does Timely offer?

Timely offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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Timely product overview

Price starts from

39

Per month

Per Feature

What is Timely?

Timely. The booking software that keeps clients coming back.

Key benefits of using Timely

Say goodbye to technology headaches and let Timely take care of your admin.
More technology shouldn’t mean more hassle. Timely is super-easy to set up and simple to use, with no hidden costs. Automate your admin and enjoy peace of mind knowing your business is ticking away, even when you aren’t in the salon. Our software is designed to tackle all the annoying things on your to do list. No more late nights playing appointment tag with clients over Insta, no more last-minute panics when you’ve forgotten to order stock, no more time wasted on manually sending out consultation forms. Feel less overwhelmed and be more present with your clients, team and family.

Customise Timely to make it work the way you do.
It’s your name above the salon door, and your reputation on the line – we get that. That’s why Timely is designed to give you full control over how you run your business. Customise your client communications to suit your unique brand, set a cancellation policy you feel comfortable with, block repeat no-show offenders from booking with you, set up a daily payout schedule so you can always get cash when you need it and lock down access to sensitive client information. You control the vision, and we’ll make it happen.

Build your reputation and keep clients coming back.
There’s no better feeling than delighting your clients. At Timely, we’re just as obsessed with the client experience as you are. We’ve got all the tools you need to make your client’s day – from detailed client notes and before/after photos to a slick digital consultation service. We’ll remember Sandra’s coffee order for you, we know Noah’s pronouns, and we’ll remind you to wear a mask because Maia’s immunocompromised. Want to be booked out months in advance? We’ll help you build long-lasting relationships. Reward loyal clients with VIP offers, and give them a gentle nudge to come back with SMS marketing.

Understand what’s working and make confident business decisions
Timely gives you a clear picture of your business performance and helps you make confident decisions. Use our reporting, marketing and staff management tools to learn what’s working, what’s not, how to manage your cash flow and where you can make more money. Upsize, downsize, add high-value services or introduce new staff targets – you call the shots based on what you want to achieve. And we’ll help you continuously improve with real time insights and education.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Live Online
Webinars
Videos

Not sure about Timely? Compare it with a popular alternative

Starting from

39

Per month

Per Feature

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Starting from

165

Per month

Flat Rate

Free plan
Free trial
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Value for money
Customer support
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Why am I seeing this?

Timely pricing information

Value for money

4.5

/5

696

Starting from

39

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Timely features

Functionality

4.4

/5

696

Total features

106

10 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Mobile Access

Functionality contenders

Timely users reviews

Overall Rating

4.7

/5

696

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.89/10
Rating distribution

5

4

3

2

1

516

141

33

4

2

Pros
I've experimented with quite a few apps and scheduling software over the years and I've just stared using Timely and its great. The ease of use and options are great.
Whenever I have emailed for support, the reply is speedy and I have always gotten a resolution. Affordable, user friendly, customizable, and overall a great choice.
The sms reminders are great and my customers love them. Having job locations populate with one click is also great.
Cons
I would get myself into such a mess that I would occasionally double book myself, or forget to write an appointment in and sometimes write the appointment on the wrong date.
Everything transferred to a public vote to actually get attention and get into action, takes forever. Other then that, was charged by mistake and got credit instead of my money back.
After searching for months and finding nothing but limited and ridiculous expensive booking system software i stumbled across timley.

Overall rating contenders

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Jennifer H.

Director

Events Services, 11-50 employees

Review source

Overall Rating

Communicate events to clients easily!

Reviewed 4 months ago

Transcript

Jennifer H.: Hi, I'm Jenny. I am the director of coworking here at the forum, and I would give Timely...

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Shrina K.

Salon owner

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating

CRM System for Small Salon Owners

Reviewed a month ago

Transcript

Shrina: Hi, I'm Shrina. I'm the owner of Dynamic Beauty and we help people feel confident in their own...

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Janelle M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great customer service, flexible plans to suit all our needs

Reviewed 6 years ago

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.

Pros

The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.

Cons

It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.

MO
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Melissa O.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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What i like and don't like about Timely

Reviewed 4 months ago
Pros

Its easy to navigate around The colour coding is good The reports are great

Cons

I would like to have multi bookings for the same app be able to be put through on a recurring app. And also, when their next app comes up after finishing their payment, I would like to be able to click on their next app and be taken to the calendar at this point. I would like to be able to write notes in their appointment on the calendar.

CD
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Carmen D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Program needs work and better customer service

Reviewed 8 years ago

Timely is definitely beautiful and effortless. It is one of the better salon software programs I have come across in my 15 years in this industry however, if you live in Canada/United States this is not the software for you. It does not separate taxes on reports so you can never distinguish between your GST and your PST. Also, it does not offer the tip option and as tips are a massive part of the service...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Carmen, thanks for your feedback - it's great to hear you found Timely to be one of the best. We're sorry it didn't quite fit your needs. We are constantly adding new features and there's lots more to come. Apologies also for a slow reply, it looks like it took 30 hours for us to respond to your request. This is certainly slower than normal, and replying within 10 hours is something we work hard...

SG
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SamanthaJane G.

Cosmetics, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Make life easier

Reviewed 4 months ago

Its a definite time saver with booking, i love the reoccurrence appointment feature. easy communication with the team and always explained things so I understand lots of great tutorials too

Pros

without a doubt booking online feature is a game changer I've been in the industry 24 years & was concerned about going digital but it definitely has increased bookings

Cons

sometimes there's little glitches when selling gift vouchers, and the fact if you email one to someone it put the purchasers full name, which can make the voucher a bit impersonal

KM
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Kelly M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review

Reviewed 4 months ago

Overall experience is good, it doesn’t seem to lag or not function semi often.

Pros

The integration is easy, customer service is great

Cons

It’s not as customisable as I would like, it was be great to be able to make certain times of the day only bookable for vip clients and also have an add on section that pops up to prompt clients to add on an extra treatment etc

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