Creatio CRM vs Bigin by Zoho CRM

Salesforce Sales Cloud

Zoho CRM

Dynamics 365

Pipedrive

monday CRM

ServiceNow Customer Service Management

Compare Creatio CRM and Bigin by Zoho CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Creatio is an Agentic no-code platform that integrates sales, marketing, production, procurement, supply chain, and customer service into a unified system. Key features include lead and opportunity management, omnichannel marketing,  inventory control, warranty management, and compliance tracking.

A/B Testing

Access Controls/Permissions

Accounting

Activity Dashboard

Activity/News Feed

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Appointment Management

Appointment Scheduling

Approval Process Control

Assignment Management

Audit Management

Automated Scheduling

Billing & Invoicing

Bills of Material

Borrower Management

Business Loans

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Logging

Call Recording

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Segmentation

Catalog Management

Channel Management

Client Database

Client Management

Client Tracking

Collaboration Tools

Collateral Tracking

Commercial

Commercial Mortgages

Commission Management

Communication Management

Compliance Management

Compliance Tracking

Configurable Workflow

Contact Database

Contact Management

Content Management

Contract/License Management

Conversion Tracking

Core Banking

Corporate Banking

Credit Card Management

Credit Card Processing

Credit Reporting

Credit Union

Customer Accounts

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Deal Management

Document Management

Document Storage

Drag & Drop

Drip Campaigns

Dynamic Content

Email Management

Email Marketing

Email Sequences

Email Templates

Email Tracking

Engagement Tracking

Event Marketing

Event Triggered Actions

Expense Tracking

Field Sales Management

Financial Analysis

Financial Management

Financial Reporting

For AEC Industry

For Borrowers

For Brokers

Forecasting

For Financial Institutions

For Healthcare

For Insurance Industry

For Sales Teams/Organizations

Generative AI

Goal Setting/Tracking

Creatio CRM

Windows

Web-based

Linux

iPhone

iPad

Android

Growth

Enterprise

Unlimited

IT Manager

The combination of modern CRM with BPM and visual workflow programing with no-code (minimal code) is very good.  

Marketing Manager

I also appreciated how well the platform integrates customer data across touchpoints to create more targeted and personalized communications.

Marketing Specialist

I also dislike that you cannot create landing pages to include in emails through Creatio.

The marketing automation capabilities are intuitive and flexible, making it easy to build and manage multichannel campaigns.

Once set up, it made it much easier to automate routine tasks and nurture leads effectively across channels.

For the price, Creatio does get the job done, however, my team relies on other programs to supplement features that Creatio does not offer.

Yacht Sales Coordinator

Implementing Creatio in our sales process has streamlined our sales process, kept us on our toes to follow up with every lead, respond in a timely manner, keep track of our customer information and have access to live analytical sales stats.

There is no undo in the email design section.

Senior Research Analyst

Creatio provides a bunch of pre-configured workflow templates, the majority of which align closely with our requirements, that helped us significantly streamline our operations.

Recruiting Specialist

Creatio CRM has dynamic measure for managing every customer concern.

The most outstanding are Creatio's customization capabilities, sales forecast tools, and easily-adjustable dashboards.

The scoring mechanisms are particularly valuable, helping to prioritize crucial leads, and the forecasting tools prove highly efficient for strategic planning.

Creatio offers  effective tools for lead and opportunity management, covering the entire journey from lead generation to opportunity closure.

Creatio CRM is executive and reliable in controlling all the procurement processes.

Ingeniero en sistemas computacionales

Another point is the dependencies that it has, they are complicated to understand, and therefore, as a result of this, errors have been made, I believe that understanding this issue is solved, or that there is a more in-depth documentation of issues in more depth.

Flight manger

The team at the customer service they quickly find a solution and always wanted to help in regarding anything

President

I take a little time to explore the different options and understand how to properly configure and customize the platform for my business needs.

Business Analyst

The standout features include automation tools and seamless integrations with other applications.

Business Development Manager 

It's user-friendly customization options, and the remarkable improvement in the accuracy of our sales forecasting.

Business & sales analyst

Incorporating no-code tools into our sales/business analytics toolkit has proven to be a valuable addition.

Human Resource Manager

To make marketing easy, it features best email marketing capabilities and is also good as a sales force automation solution.

This is a highly scalable and customizable solution that offers a comprehensive suite of tools to design workflows that align with your organization's unique business processes.

Software Developer

The platform is very open and easy to work with.

Project manager

This tool has been instrumental in substantially enhancing our productivity and fostering stronger collaboration within our team.

Effective data visualization is critical to making informed decisions, and this software ensures that the visualization of data is accurate and precise.

Product Manager

The scoring mechanisms and forecasting tools provided are valuable for strategic insights.

They exhibit a remarkable level of industry expertise. Whenever we face issues, the Creatio team consistently delivers timely solutions.

As with any software we sometimes run into issues, but it happens with any software and doesn't affect our overall positive feedback regarding the product.

Also, for really complex apps creation, a support of an IT team is still required.

Furthermore, built-in reporting and analytics offer valuable customer insights, making it easier for businesses to stay on top of their game.

However, this extensive functionality can be quite daunting for beginners.

They continuously adapt and improve their platform based on user suggestions, which is truly outstanding.

This level of efficiency is of utmost importance in the fast-paced world of financial markets.

For me, learning is very important, and applying this learning makes me feel useful, that I am progressing in my knowledge.

Business Development Associate

It is a bit complex with a steep learning curve just like any other CRMs

Consultant

As a partner, it's been great working with Creatio as a product and with Creatio as a software partner.

We know that Creatio's team are inteniv;y working on this.

Lic. Administración de Empresas

It helps to maintain a clean database, this helps decision making.

Analyst

I would recommend this CRM to everyone, the support team is impressive.

Marketing Associate and Social Media Specialist

Ongoing development and a great support team!

CRM Administrator

Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly.

Deputy CIO

Thanks to advanced case routing and tailor-made workflows for various types of customer requests, we were able to decrease our request case processing time, deliver better customer service, and raise customer satisfaction levels in general.

We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies.

Founder

The mix with web-based media requires outsider applications

Blogger

Marketing platform lacked some features (available only via connectors).

Catching data about clients and their workers

While working at the hotel marketing dept, I had to use Terrasoft BPM (now Creatio).

Creatio CRM vs Bigin by Zoho CRM Comparison (2026)

Creatio CRM

Bigin by Zoho CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives