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Creatio CRM

Boost marketing, sales and service performance!

Last updated: December 2024

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Creatio CRM - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Creatio CRM?

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.

- Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.

- Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.

- Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom.

- Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom.

Creatio products can be deployed as a single CRM bundle or as standalone solutions to fit your company’s exact needs.

All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create powerful business apps without coding with its no-code UI designer, and drag-and-drop visual design tools.

Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases.

Creatio platform is built on a modern technology stack, which offers maximum degree of freedom to integrate the platform within your organization’s digital ecosystem.

Millions of workflows are launched on Creatio platform daily in 100 countries by thousands of clients. Creatio has been widely recognized by key industry analysts (such as Gartner, Forrester, Nucleus, etc.), receiving multiple awards.

Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group, and many others.

Benefits of using Creatio CRM

Out-of-the-box processes

Creatio applications include out-of-the-box that guide users through the most effective actions and make it easy to jump start using the system and bring industry best practices to their work.

A complete view of the customer journey

Creatio delivers end-to-end processes to manage the complete customer journey. Connecting the dots between marketing, sales and customer service allows companies to effectively manage every step of the customers’ interactions.

Engaging interface that users love

Creatio products have engaging user interface with a social look and feel, which makes working with the application easy and user adoption period.

Extensive integration capabilities

Creatio provides extensive integration capabilities (.Net tools, REST, SOAP, OData, open API), advanced identity and access management, and flexible organization structure management, all of which ensure swift integration of Creatio into the software ecosystem of any company.

Starting from

/user

Per month

view pricing plans

book a demo

Creatio CRM's key features

Most critical features, based on insights from Creatio CRM users:

Contact Database

4.9

(15)

Contact Management

4.9

(14)

Sales Pipeline Management

4.7

(12)

Lead Capture

4.9

(7)

Marketing Automation

4.7

(6)

Pipeline Management

5.0

(5)

All Creatio CRM features

Features rating:

4.7

(123)

Segmentation

5.0

(2)

Sales Activity Management

5.0

(1)

Campaign Management

5.0

(1)

Conversion Tracking

5.0

(1)

ROI Tracking

5.0

(1)

CRM

4.7

(7)

Customer Database

4.9

(7)

Reporting & Statistics

3.5

(2)

Customizable Branding

5.0

(1)

Email Management

4.5

(4)

Email Marketing

4.6

(5)

Alerts/Notifications

5.0

(2)

Activity/News Feed

4.0

(1)

Knowledge Management

4.0

(1)

Access Controls/Permissions

5.0

(2)

Workflow Management

4.7

(3)

Third-Party Integrations

4.7

(3)

Data Import/Export

4.5

(4)

Interaction Tracking

4.8

(4)

Lead Qualification

5.0

(2)

Document Storage

4.3

(3)

Data Visualization

4.0

(2)

Customizable Reports

5.0

(2)

Reporting/Analytics

4.8

(9)

Search/Filter

4.0

(1)

Lead Management

4.4

(14)

Loan Management

(0)

Negative Feedback Management

(0)

Opportunity Management

(0)

Patient Communications

(0)

Patient Management

(0)

Payment Collection

(0)

Payment Reminders

(0)

Payment Tracking

(0)

Performance Metrics

(0)

Pipeline Reports

(0)

Pre-Qualification

(0)

Predictive Analytics

(0)

Pricing Management

(0)

Process/Workflow Automation

(0)

Product Catalog

(0)

Projections

(0)

Visual Analytics

(0)

Loan Portfolio Management

(0)

Loan Processing

(0)

Website Visitor Tracking

(0)

Loan Servicing

(0)

Marketing Calendar

(0)

Mobile Access

5.0

(2)

Mobile App

(0)

Monitoring

(0)

Web-based Deployment

(0)

Mortgages

(0)

Multi-Campaign

(0)

Multi-Channel Communication

3.0

(1)

Web Forms

(0)

Multi-Channel Data Collection

(0)

Multi-Channel Marketing

(0)

Multi-Language

(0)

Task Management

5.0

(9)

Tagging

(0)

Revenue Management

(0)

Surveys & Feedback

(0)

Survey/Poll Management

(0)

Support Ticket Management

(0)

Source Tracking

(0)

Role-Based Permissions

(0)

Social Promotion

(0)

Sales Analytics

(0)

Sales Forecasting

(0)

Sales Reports

(0)

Sales Trend Analysis

(0)

Scheduling

(0)

Social Media Integration

4.0

(2)

Social Marketing

(0)

Single Sign On

(0)

Trend Analysis

(0)

Proposal Generation

(0)

Prospecting Tools

5.0

(2)

Quotes/Estimates

5.0

(1)

Transaction History

(0)

Real-Time Analytics

(0)

Real-Time Data

(0)

Territory Management

(0)

Real-Time Notifications

(0)

Template Management

(0)

Real-Time Reporting

(0)

Records Management

(0)

Team Assignments

(0)

Referral Tracking

(0)

Relationship Tracking

(0)

Reminders

(0)

Task Scheduling

(0)

Campaign Segmentation

(0)

Catalog Management

(0)

Channel Management

(0)

Client Database

(0)

Client Management

(0)

Collaboration Tools

(0)

Collateral Tracking

(0)

Commercial Mortgages

(0)

Commission Management

(0)

Communication Management

(0)

Compliance Management

(0)

Contract/License Management

(0)

Credit Reporting

(0)

Customer History

(0)

Customer Journey Mapping

(0)

Customer Segmentation

(0)

Customizable CTAs

(0)

Customizable Fields

5.0

(1)

For Brokers

(0)

A/B Testing

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

API

(0)

Appointment Management

(0)

Appointment Scheduling

(0)

Approval Process Control

(0)

Assignment Management

(0)

Automated Scheduling

(0)

Billing & Invoicing

(0)

Borrower Management

(0)

Business Loans

(0)

Calendar Management

5.0

(1)

Calendar Sync

5.0

(1)

Calendar/Reminder System

4.0

(2)

Call Logging

(0)

Call Recording

(0)

Campaign Analytics

(0)

Campaign Planning

(0)

For Financial Institutions

(0)

For Healthcare

(0)

For Insurance Industry

(0)

Forecasting

(0)

Goal Setting/Tracking

(0)

HIPAA Compliant

(0)

Inbox Management

(0)

Internal Chat Integration

(0)

Investor Management

(0)

Knowledge Base Management

(0)

Landing Pages/Web Forms

(0)

Lead Assignment

(0)

Lead Distribution

(0)

Lead Generation

5.0

(2)

Lead Nurturing

(0)

Lead Segmentation

(0)

List Management

(0)

Live Chat

(0)

Customizable Forms

(0)

Customizable Templates

(0)

Dashboard

(0)

Data Security

4.0

(1)

Deal Management

(0)

Document Management

5.0

(1)

Drag & Drop

(0)

Drip Campaigns

(0)

Dynamic Content

(0)

Email Sequences

(0)

Email Templates

(0)

Email Tracking

(0)

Engagement Tracking

(0)

Event Triggered Actions

(0)

Expense Tracking

(0)

Feedback Management

(0)

Field Sales Management

(0)

Financial Management

(0)

For Borrowers

(0)

Creatio CRM awards

Awarded in 6 categories in 2025

Creatio CRM alternatives

Creatio CRM

4.7

(123)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.7

Customer Support

4.7

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

HubSpot Sales Hub

4.6

(470)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.2

Customer Support

4.4

NetSuite

4.2

(1.6K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

3.8

Customer Support

3.8

Creatio CRM pricing

Value for money:

4.7

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Creatio CRM integrations (37)

Integrations rated by users

We looked through 123 user reviews, to identify which products are mentioned as Creatio CRM integrations, and what is the users perception.

Gmail

Integration rating: 5.0 (2)

Google Calendar

Integration rating: 5.0 (1)

Microsoft Outlook

Integration rating: 4.0 (1)

Creatio CRM support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

FAQs/Forum

Knowledge Base

Phone Support

Email/Help Desk

Chat

Training options

In Person

Documentation

Live Online

Videos

Webinars

Creatio CRM reviews

Overall rating

4.7

123

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.24/10

Rating distribution

Pros

I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.

Will L.

Systems Analyst

Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.

Justin S.

Director of Operations

If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well.

josef m.

Analyst

Cons

Before we were using 3 different programs to track the orders, to check products availability and manage cases and it was a real disaster.

Yaroslav S.

We are in process of integration an ERP system with the bpm'online system with help of Partner of bpm'online so that no data was lost or missed out.

Tommi L.

Vice President

Didn't provide a modular pricing that we can adjust according to what we needs. Design features in marketing is limited.

Ka Shin S.

Social Media Executive

Read all reviews

Creatio CRM FAQs

Q. What type of pricing plans does Creatio CRM offer?

Creatio CRM has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of Creatio CRM?

Creatio CRM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations

Q. What languages does Creatio CRM support?

Creatio CRM supports the following languages:
Portuguese, Dutch, German, Italian, Czech, English, Spanish, French, Hebrew, Polish, Turkish, Ukrainian, Bulgarian, Indonesian, Russian

Q. Does Creatio CRM support mobile devices?

Creatio CRM supports the following devices:
Android, iPad, iPhone

Q. Does Creatio CRM offer an API?

Yes, Creatio CRM has an API available for use.

Q. What other apps does Creatio CRM integrate with?

Creatio CRM integrates with the following applications:
Pentaho, Microsoft Outlook, Gmail, Brandwatch, Twitter/X, Avaya Experience Platform, Google Contacts, Asterisk, Tableau, Meta for Business, Google Calendar, Mailchimp, Microsoft Word, Microsoft Excel

Q. What level of support does Creatio CRM offer?

Creatio CRM offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat