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Brigade POS Logo
Brigade POS

The most reliable and easy to use restaurant POS.

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Brigade POS Pricing, Features, Reviews and Alternatives

Brigade POS product overview

Price starts from

99

Per month

Per Feature

What is Brigade POS?

Brigade is a web-based full-service point of sale (POS) solution designed for food outlets, restaurants and small hotels. The solution facilitates communication between managers, servers, bartenders and kitchen staff and offers interactive tools for building customizable digital menu cards. With a three-tier system, restaurants can categorize their menu list into main category, sub-category and menu item. Both restaurant staff and customers can pick their items from the menu displayed on iPads and tablets with intuitive drag & drop interface. The solution offers a robust search functionality to quickly find a particular dish from a long list of menu items.

Key benefits of using Brigade POS

• Designed for full-service restaurants, Brigade helps restaurants to optimize the efficiency of their floor operations and improve communication between restaurant staff and customers.

• Brigade POS automates various POS activities including menu list display, order-taking, bill generating, and more.

• The solution manages restaurant sales and inventory from a single interface.

• Users can generate reports in real-time and track their monthly sales & overall business performance.

• With inbuilt floor designing tools, users can quickly set up interactive floor plans for parties and events.

• A native app for iPad is available, allowing user mobility within restaurants.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
24/7 (Live rep)
Email/Help Desk
Phone Support

Training options

Live Online
In Person
Documentation
Webinars

Brigade POS pricing information

Value for money

5.0

/5

10

Starting from

99

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Brigade POS features

Functionality

4.8

/5

10

Total features

11

3 categories

Most valued features by users

Activity Dashboard
Tips Management
Gift Card Management
Order Management
Point of Sale (POS)
Loyalty Program
Table Management
Separate Checks

Functionality contenders

Brigade POS users reviews

Overall Rating

5.0

/5

10

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

10

0

0

0

0

Pros
I think the thing I love most about this company though, is their genuinely friendly customer service. They obviously care about their customers.
I also like how responsive and helpful the whole team is. I recently requested a custom report that their engineers are building just for my business. What other POS company does that.
Couldn’t ask for a better system, great value - always making updates and changes that continue to improve this.
Cons
Worst of all, I paid a lot of money because I thought I was getting a reliable product. I've been shocked how often it needs to be re-booted and shuts down.
Having used Aloha for the last 3 years, I became more and more frustrated with our system.
The printers gave us a little trouble but was able to trouble shoot and had a solution to us in just TWO days. I miss have a "payout" option to keep track of drawer payouts for goods.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple. User Friendly. All I want from a POS.

Reviewed 3 years ago
Pros

I've been in the food and beverage industry for 10+ years. I've used every POS out there. Brigade is by far the most reliable, user friendly, and intuitive system. New hires that have never seen this system learn it within a couple hours no problem. The creators are restaurant guys so they know what works and what doesn't. I also like how responsive and helpful the whole team is. I recently requested a custom report that their engineers are building just for my business. What other POS company does that?! I've been a customer for 2+ years and I don't ever plan on using another POS.

Cons

Can't open a tab and give the card back at the bar.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We've been a customer of Brigade POS for over a year and continue to enjoy using their system.

Reviewed 4 years ago

It improved our customer service, reduced our labor expenses, and reduced our stress levels!

Pros

The simplicity is great. I rarely have to train any new employee. They always pick it up right away. Their customer service is outstanding. We don't reach out very often, but when we do they are always responsive and helpful. We've never had any connection issues, bugs, or crashes. Their pricing is extremely reasonable too.

Cons

Our bar can fill up and get extremely busy. The one feature we would like that they don't have (but they said they'll be adding in the future), is the ability to pre authorize a credit card and hand it back to the customer. We have to currently hold onto the credit card.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great System, Amazing Support!

Reviewed 3 years ago

The best, going with this system you will not be disappointed!! Best customer service in the industry!

Pros

Best platform, easy to use, simple to change and make updates to menu, easy user management, great reports. Couldn’t ask for a better system, great value - always making updates and changes that continue to improve this!

Cons

Nothing - best system I’ve ever used, no questions asked.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Happy New Customer

Reviewed 6 years ago

I just became a new customer of Brigade POS about a month ago. My employees and I are very happy we switched! Having used Aloha for the last 3 years, I became more and more frustrated with our system. Menu set up was a chore, navigation was not intuitive, and customer service was a joke. Worst of all, I paid a lot of money because I thought I was getting a reliable product. I've been shocked how...

Pros

1. It's reliability. 2. How easy it is to set up and use.

Cons

None so far!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It seems too good to be true...but it’s not. They’re that good.

Reviewed 3 years ago

It is so easy to track things like comps by server, sales by server, and highest and lowest items sold. We pull up Brigade at all of our manager meetings and easily navigate sales and comps to discuss as a team.

Pros

I really enjoy the easy user interface (for both employee and employer). As a business owner, though, I most love the system’s backup LTE just in case there’s a snaffoo with our WiFi. There is no data lost at the ease of mind of us and our guests.

Cons

There are some minor things like changing the seat number on an already rang item and splitting checks in odd ways (I.e. 1/3 and 2/3), but customer support are always looking to make it better and listen to our suggestions.

Brigade POS FAQs and common questions

Q. What type of pricing plans does Brigade POS offer?

Brigade POS has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription


Q. Who are the typical users of Brigade POS?

Brigade POS has the following typical customers:
Mid Size Business, Small Business


Q. What languages does Brigade POS support?

Brigade POS supports the following languages:
English


Q. Does Brigade POS support mobile devices?

Brigade POS supports the following devices:
iPad, iPhone


Q. Does Brigade POS offer an API?

No, Brigade POS does not have an API available.


Q. What level of support does Brigade POS offer?

Brigade POS offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Phone Support

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