Brigade POS Pricing, Features, Reviews & Comparison of Alternatives

Brigade POS

The most reliable and easy to use restaurant POS.

5.0/5 (10 reviews)

Brigade POS overview

What is Brigade POS?

Brigade is a web-based full-service point of sale (POS) solution designed for food outlets, restaurants and small hotels. The solution facilitates communication between managers, servers, bartenders and kitchen staff and offers interactive tools for building customizable digital menu cards. With a three-tier system, restaurants can categorize their menu list into main category, sub-category and menu item. Both restaurant staff and customers can pick their items from the menu displayed on iPads and tablets with intuitive drag & drop interface. The solution offers a robust search functionality to quickly find a particular dish from a long list of menu items.

Along with managing customer orders, Brigade also helps restaurant managers to manage their staff, duties and workflows. The solution keeps track of the check in and check out times of every employee and calculates their effective working hours. Managers can create specific roles for each staff member and assign them to different shifts. Employees can access a personalized online portal via which they can check their time sheets and assigned shifts. With Brigade, restaurants can start a table on the floor, or a tab at the bar in seconds, and attend customers quickly. Customers can even view available tables and decide where they'd like to sit. Brigade can make check adjustments automatically by incorporating gratuity, tax exempt, promo codes, and discounts before generating the final bill. Brigade Society serves small and midsize restaurants across the United States, with listed customers including The Way Back, Lonas Lil Eats, Revival Kitchen and Fleur De Lilies.
www.brigadesociety.com

Pricing

Starting from
$99/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Brigade POS screenshot: Build ordersBrigade POS screenshot: Customize ordersBrigade POS screenshot: Track open ordersBrigade POS screenshot: Split check functionalityBrigade POS screenshot: Generate billsBrigade POS screenshot: Check adjustmentsBrigade POS screenshot: Add gift cardsBrigade POS screenshot: Tab TablesBrigade POS screenshot: Edit restaurant floor plans as required

Brigade POS user reviews

Excellent
10

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.8
  5.0
  5.0
Ashton A

Simple. User Friendly. All I want from a POS.

Used daily for 2+ years
Reviewed 2019-05-23
Review Source: Capterra

Pros
I've been in the food and beverage industry for 10+ years. I've used every POS out there. Brigade is by far the most reliable, user friendly, and intuitive system. New hires that have never seen this system learn it within a couple hours no problem. The creators are restaurant guys so they know what works and what doesn't. I also like how responsive and helpful the whole team is. I recently requested a custom report that their engineers are building just for my business. What other POS company does that?! I've been a customer for 2+ years and I don't ever plan on using another POS.

Cons
Can't open a tab and give the card back at the bar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nick Hutch

We've been a customer of Brigade POS for over a year and continue to enjoy using their system.

Used daily for 1-2 years
Reviewed 2018-03-15
Review Source: Capterra

It improved our customer service, reduced our labor expenses, and reduced our stress levels!

Pros
The simplicity is great. I rarely have to train any new employee. They always pick it up right away. Their customer service is outstanding. We don't reach out very often, but when we do they are always responsive and helpful. We've never had any connection issues, bugs, or crashes. Their pricing is extremely reasonable too.

Cons
Our bar can fill up and get extremely busy. The one feature we would like that they don't have (but they said they'll be adding in the future), is the ability to pre authorize a credit card and hand it back to the customer. We have to currently hold onto the credit card.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steve Christiansen

Very Happy New Customer

Used daily for 6-12 months
Reviewed 2016-06-16
Review Source: Capterra

I just became a new customer of Brigade POS about a month ago. My employees and I are very happy we switched! Having used Aloha for the last 3 years, I became more and more frustrated with our system. Menu set up was a chore, navigation was not intuitive, and customer service was a joke. Worst of all, I paid a lot of money because I thought I was getting a reliable product. I've been shocked how often it needs to be re-booted and shuts down. We haven't had 1 issue with Brigade. Their system amazingly doesn't require an internet connection, so when our own crappy AT&T internet went down last week...we were still able to run our restaurant without a hiccup. I think the thing I love most about this company though, is their genuinely friendly customer service. They obviously care about their customers!

Pros
1. It's reliability. 2. How easy it is to set up and use.

Cons
None so far!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nicole Knapp

Great System, Amazing Support!

Used daily for 2+ years
Reviewed 2019-06-04
Review Source: Capterra

The best, going with this system you will not be disappointed!! Best customer service in the industry!

Pros
Best platform, easy to use, simple to change and make updates to menu, easy user management, great reports. Couldn’t ask for a better system, great value - always making updates and changes that continue to improve this!

Cons
Nothing - best system I’ve ever used, no questions asked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Phoebe Adolphson

It seems too good to be true...but it’s not. They’re that good.

Used daily for less than 6 months
Reviewed 2019-05-23
Review Source: Capterra

It is so easy to track things like comps by server, sales by server, and highest and lowest items sold. We pull up Brigade at all of our manager meetings and easily navigate sales and comps to discuss as a team.

Pros
I really enjoy the easy user interface (for both employee and employer). As a business owner, though, I most love the system’s backup LTE just in case there’s a snaffoo with our WiFi. There is no data lost at the ease of mind of us and our guests.

Cons
There are some minor things like changing the seat number on an already rang item and splitting checks in odd ways (I.e. 1/3 and 2/3), but customer support are always looking to make it better and listen to our suggestions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brigade POS pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

Single terminal: $99 per month
Unlimited terminals: $179 per month

All plans are billed annually

Brigade POS features

Activity Dashboard

API (452 other apps)
Activity Tracking (203 other apps)
Automatic Notifications (240 other apps)
Calendar Management (209 other apps)
Contact Management (168 other apps)
Custom Fields (165 other apps)
Customer Database (202 other apps)
Customizable Branding (252 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (212 other apps)
Data Import/Export (229 other apps)
Electronic Payments (173 other apps)
Email Integration (223 other apps)
Real Time Data (157 other apps)
Reminders (210 other apps)
Reporting & Statistics (318 other apps)
Social Media Integration (202 other apps)
Surveys & Feedback (183 other apps)
Third Party Integration (301 other apps)

Additional information for Brigade POS

Key features of Brigade POS

  • Accounting management
  • Communication management
  • Configurable interface
  • Staff and employee management
  • Expense tracking
  • Configure floor plans
  • Point of sale functionality
  • Search functionality
  • Electronic timesheets
  • Workflow management
  • Activity dashboard
  • Employee clock in/out
  • Reservation management
  • Billing & invoicing
  • Intuitive drag & drop interface
  • Time & expense tracking
  • Categorization of menu
  • Split checks
  • Gift card management
View All Features

Benefits

• Designed for full-service restaurants, Brigade helps restaurants to optimize the efficiency of their floor operations and improve communication between restaurant staff and customers.

• Brigade POS automates various POS activities including menu list display, order-taking, bill generating, and more.

• The solution manages restaurant sales and inventory from a single interface.

• Users can generate reports in real-time and track their monthly sales & overall business performance.

• With inbuilt floor designing tools, users can quickly set up interactive floor plans for parties and events.

• A native app for iPad is available, allowing user mobility within restaurants.