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Capsule vs Prospect CRM Comparison (2026)

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Good recommendations?

Capsule

Prospect CRM

Overview

Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.

Prospect CRM helps B2B wholesalers, distributors & manufacturers quote accurately, sell efficiently & support customers brilliantly. Seamlessly integrates with Unleashed, Xero, QuickBooks & more. Rated 4.6/5 for support, usability & business value.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

177

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

168

103

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

4.8

144

125

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

Pros

“The tags make it useful to track specific details about products, but it doesn't seem possible to use these tags when looking at sales forecasting, and splitting revenue by custom tags.”

Rebecca S.

Product Manager

“Pipeline sales tracking is really useful to keep track of sales prospectives, and we created a pipeline specifically for renewals as well to get a good overall picture of both.”

Rebecca S.

Product Manager

“The product has allowed us to efficiently create professional looking camping and provide reliable insights that enhance our decision making.”

Lombardiga B.

Electrical Engineer

Pros

“Prospect CRM has helped out the office enormously streamlining the way we arrange details and data for all the reports needed to ensure the department runs efficiently and smoothly.”

Adrian B.

Telemarketer - Data Admin

“I like it’s integration system with unleashed and also how it offers a wide range of reporting system especially with the sales pipeline.”

Jeffery A.

Admin

“When setting a task, because of the program being in UK, and if it is late afternoon then it sets a task that intended for 1 week or 7 days out to only 6 days.”

Tammi M.

Director of Sales

Cons

“In my opinion, capsule lacks essential functionalities like a proper help of AI or deep automations to be considered by many more companies.”

Rémy G.

COO

“When I import a CSV file - I need to format it slightly for it to identify all the columns - just an extra step which is a bit of a pain but not a biggy.”

Jonathan R.

Director

“I looked at Sales Force basics immediately starting my own business and it was way to cumbersome for a startup that at most will have 4-6 employees.”

Christian B.

Principal - Business Owner

Cons

“We invested significant internal resources attempting to implement Prospect into a live wholesale environment, engaging in multiple meetings, support cycles, and workarounds over several months. Despite this effort, the platform never reached a point where it could reliably support day-to-day operations.”

Bielle B.

Business Director

“Terrible, worse platform I have ever used and we spent so long setting everything up for nothing to work and the accounts team just kept charging us invoices and we couldn't even use the platform”

Tandia W.

founder

“For a CRM intended to sit at the centre of wholesale operations, this made adoption impossible.”

Bielle B.

Business Director