CheckMarket vs CustomerHero

SurveyMonkey

Sogolytics

XM for Strategy & Research

Cognigy.AI

charles

Stonly

Compare CheckMarket and CustomerHero based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

XM for Strategy & Research is a survey management tool designed to help businesses collect feedback and provide insight into brand awareness and consumer preferences. Key features include sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, and data insight reports.

The leading experience management platform for organizations of all sizes that seamlessly automates data collection and analysis.

Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys, get insights and act on the results.

360 Degree Feedback

Access Controls/Permissions

Action Management

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Benchmarking

Complaint Monitoring

Conditional Logic

Continuous Feedback

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Email Reminders

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Offboarding

Panel Management

Paper-Based

Performance Management

Performance Metrics

Performance Review Management

Phone-Based

Progress Tracking

Pulse Surveys

Question Branching

Question Library

Question Piping

Randomization

Rater Selection

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Response Quotas

Response Validation

Search/Filter

Segmentation

Self Service Portal

Sentiment Analysis

Site Intercept Survey

Skip Logic

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

Survey Builder

Survey Sample Management

Survey/Poll Management

Surveys & Feedback

Tagging

Text Analysis

Third-Party Integrations

URL Customization

CheckMarket

Web-based

Service Development Manager

CheckMarket's service level and support is excellent - always a very fast response in a friendly tone. This is very important for us, that our requests are solved on time.

Business Analyst

Great customer services, prompt responses and always willing to help. Very good value for the invested money.

Youth Researcher

Pro's: Good service, wide range of possibilities, easy to use graphic exploration of your temporary data. Very good integration with SPSS / CSV files.

I always receive rapid and knowledgable responses from the support team: they are always on hand to offer insights and help improve the quality of the surveys.

Consultant

A great software which probably offers the best value for money.

HR-Advisor

It's so complete that sometimes there are so many choises that it can be confusing.

UX Research Specialist

It's easy to use and has advanced features. The possibility to update contact lists with additional information was important for us.

Head of Process, Implementation and Change

I highly appreciate all the professional help we get from the checkmarket support team & the online support pages.

Back office administrator

I only used the software when I needed to upload some documents. This documents were easy to upload and I always received a friendly confirmation from the team.

Senior Advisor

And for our clients it needs to be exactly as on paper. Another suggestion would be, that the software would be able to use a negative extraction.

Director

I am a new customer, just learning their software for the first time and I am already very happy within 2 days of usage.

Mathematician

It is efficient and support is in general quick and very helpful.

Honestly one of the best tool & client services I've ever experienced on the large landscape of online tools I continously use.

The software is also very intuitive and support pages (+ the support team) are well done and are very useful.

Branchemanager

There are so many possibilities with this tool, that it is difficult sometimes to use all and get maximum results out of it.

Process Excellence Manager

I can not say that there is something I'm not satisfied about. Not only the tool, but also the customer service is top.

Working Student

Easy to use, runs very fast, lot of Distribution possibilities.

I don't really have experienced anything negative yet.

CheckMarket screenshot: CheckMarket's editor makes it easy to create beautiful surveys, using logic, lot's of question types and variables.

CheckMarket screenshot: A powerful tool to create shareable reports and dashboards for your surveys. Get ready to wow your colleagues!

CheckMarket screenshot: Embed the first question of your survey directly into your email invitation.

CheckMarket screenshot: Create real-time, beautiful, shareable reports and dashboards with built-in text-analysis to get actionable insights.

CheckMarket screenshot: You have total control over every aspect of your reports, from the styling to which questions and chart types are used. You can include your meta-data and add dynamic content that changes depending on the results.

CheckMarket screenshot: Automated notifications give you the opportunity to quickly interact with your respondents. Set conditions based on how respondents answer surveys and when these conditions are met, they trigger the notifications.

CheckMarket screenshot: Participants can be invited to surveys through multiple channels

CheckMarket screenshot: Users can set up respondent quotas for each survey in CheckMarket

CheckMarket screenshot: Quotas can then be tracked for each survey

CheckMarket screenshot: Dynamic text can be used for complex logic, to make calculations, show or hide certain elements and much more. For instance, if the NPS from a region is less than the benchmark, show that team a message with action points, automatically.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

AI/Machine Learning

CES Survey Structure

Charting

Collaboration Tools

Commenting/Notes

Communication Management

CSAT Survey Structure

Customizable Reports

Dashboard Creation

Data Capture and Transfer

Data Security

Data Synchronization

Data Visualization

Drag & Drop

Email Distribution

Employee Engagement

Employee Onboarding

Engagement Tracking

For Mobile

For Websites

Forms Creation & Design

Forms Management

Interactive Content

Issue Tracking

Keyword Tracking

Live Results Sharing

Mobile Access

Multi-Channel Communication

Multi-Device Support

Multiple Question Types

Multiple User Accounts

Online Polling

Presentation Tools

Problem Area Alerts

Q&A Management

Quizzes

Real-Time Analytics

Real-Time Data

Real-Time Updates

Reminders

Reporting & Statistics

Secure Data Storage

Template Management

CustomerHero

Sales Manager

Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.

Commercial Director

What I like most is full set of needed functionality, ease of use with no need for any kindo of training, attractive price, great support and the fact, that they listed to our needs.

Sales and Marketing Manager

As an active user, we are very satisfied with the functionality of the tool and its ease of use.

Marketing Communications Specialist

Best thing with Startquestion is, it has a survey builder that really helpful in building the basic structure of the survey form with the build-in template that they providing.

This is very good tool with nice to the user customer service.

BIP Administrator

A very good and useful tool for collecting feedback after training.

Researcher

Really good value for money easy and useful tool comparable to the much more expensive platforms present on the market.

Training Organisation Specialist

Useful device with which you can effectively summarize the results in various combinations.

Junior Training Specialist

My overall experience are very positive. Very useful platfomr that makes work easier.

Useful, easy to use and easy to analyze report.

Menager

Product is easy to use, very intuitive. Simple and friendly user interface.

Product Manager

Minor technical problems - reported to customer service on an ongoing basis.

CheckMarket vs CustomerHero Comparison (2026)

CheckMarket vs CustomerHero Comparison (2026)

CheckMarket

CustomerHero

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives