CheckMarket Pricing, Features, Reviews & Comparison of Alternatives

CheckMarket

Cloud-based enterprise survey software solution

4.45/5 (145 reviews)

CheckMarket overview

What is CheckMarket?

CheckMarket is a cloud-based survey solution which enables users to create and conduct surveys in 47 languages, with survey templates, custom design and branding, multi-channel distribution, third party integrations, automatic notifications, real-time reporting, and more. The software can be used for any type of survey, from customer feedback to employee satisfaction, by organizations of all sizes.

CheckMarket’s WYSIWYG text editor allows users to create richly formatted surveys and email invitations without requiring knowledge of HTML. The inline question editor also lets users edit questions while viewing them as they will be seen by respondents. 20 different question types are available, with common types such as checkboxes, radio buttons, matrices, drop-down lists, and rating scales, and special types including Net Promoter Score (NPS), upload videos, photos, files, sliders, and more. Media files, such as images, PDFs, and flash elements, can be uploaded into a centralized repository and included in multiple surveys without requiring separate uploads each time.

While CheckMarket’s tools are available in English, French, and Dutch, the survey interface, including ‘Next’ buttons and specific instructions for required questions, can be offered in 40 different languages which include Arabic, Chinese, Japanese, Korean, Hebrew, Greek, Russian, Polish, Spanish, Portuguese, German, French, Turkish, and Swedish. Results from multilingual surveys are collected in a single pool, and can then be analysed together or separately. Data is presented in real time on the built-in dashboard, including response rates, bounced mails, survey status, remaining time, panel size, email queue, and more. Interactive real-time reports can be created as soon as a survey is launched, with filters allowing users to drill-down into the underlying data, and inbuilt text and sentiment analysis capabilities for automatic tagging of responses. Cross-tab analysis can also be carried out to visualize the relationships between responses given for two questions within a survey.
www.checkmarket.com

Pricing

Starting from
$49
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Dutch, French
CheckMarket screenshot: CheckMarket's editor makes it easy to create beautiful surveys, using logic, lot's of question types and variables.CheckMarket screenshot: A powerful tool to create shareable reports and dashboards for your surveys. Get ready to wow your colleagues!CheckMarket screenshot: Embed the first question of your survey directly into your email invitation.CheckMarket screenshot: Create real-time, beautiful, shareable reports and dashboards with built-in text-analysis to get actionable insights.CheckMarket screenshot: You have total control over every aspect of your reports, from the styling to which questions and chart types are used. You can include your meta-data and add dynamic content that changes depending on the results.CheckMarket screenshot: Automated notifications give you the opportunity to quickly interact with your respondents. Set conditions based on how respondents answer surveys and when these conditions are met, they trigger the notifications.CheckMarket screenshot: Participants can be invited to surveys through multiple channelsCheckMarket screenshot: Users can set up respondent quotas for each survey in CheckMarketCheckMarket screenshot: Quotas can then be tracked for each surveyCheckMarket screenshot: Dynamic text can be used for complex logic, to make calculations, show or hide certain elements and much more. For instance, if the NPS from a region is less than the benchmark, show that team a message with action points, automatically.

CheckMarket user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.3
  4.9
Toon Raeman

GO team

Used weekly for 1-2 years
Reviewed 2019-01-23
Review Source: Capterra

I use it internally & externally. It looks professional and it's efficient tool overall.

Pros
The customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the most stupid questions!

Cons
If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Melanie Loudhaief

Checkmarket Software - My feedback :)

Used daily for 2+ years
Reviewed 2021-01-22
Review Source: Capterra

I highly appreciate all the professional help we get from the checkmarket support team & the online support pages. When speaking to the team, there is not only always timely & client friendly feedback, but also always straight to the point = excellent understanding of my issue & solution approach. The team usually directly offers one or multiple solutions to the problem raised (e.g. complex configuration), plus an explanation of what happened or why my config didn't work as expected, so it allows me to build my knowledge over time and get the best use out of the tool. Honestly one of the best tool & client services I've ever experienced on the large landscape of online tools I continously use.

Pros
Extremely flexible / highly customizable to specific needs, and a million possibilities to configure the surveys as you need them, in terms of branching/prefill/depending fields/CSL coding, etc but also branding-wise. We also appreciate the notification feature that can be based on various conditions, we love the easy buildable online dashboards, easy filter.. ability to share (protected or non-protected) those dashboards, possibility to use an own domain. Of course we highly appreciate the features to manage imports/exports of data in bulk and the different distribution channels and possibilities, even to be able to link surveys in between them. The software is also very intuitive and support pages (+ the support team) are well done and are very useful.

Cons
In certain cases (specific needs) we have to work with complex turnarounds to get to the ideal configuration. For branching the IF + AND + OR is great but especially with the OR certain cases are not technically working well, and we need to put quite time consuming workarounds in place. Another little frustration is the survey pdf - so this one is GREAT GREAT GREAT to have and broadly/very much used, but if we could customize (at least slightly) in between different surveys that would be a really valuable one too. One other feature we hope for is that text boxes keep the exact format of the text entered into the text box by the survey respondent (e.g. line breaks, bullets...) All I can think of for now :)

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Loekie Vandenbergh

Easy to use, good insights and good support

Used daily for 1-2 years
Reviewed 2019-08-08
Review Source: Capterra

We use it for internal and external surveys. I works good and is very flexible.

Pros
The system is flexible and easy to use and the support team is very helpfull

Cons
We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mark Reid

Daily Equipment inspections

Used daily for 6-12 months
Reviewed 2020-11-03
Review Source: Capterra

The support has been superior. The team is always willing to jump on a remote session and take the time to understand what you are trying to do, teach you how to set it up, and show you additional functions you might not have thought of to improve functionality. With our equipment survey, they added functionality so we could show pictures right in the application, making it easier for operators to identify components. that was above and beyond what I was expecting.

Pros
We originally used this product due to COVID-19 to check people into our construction sites. Within 3 days we had it deployed for testing and within a week we had it deployed to 30 different construction sites and 4 offices. We are now ready to deploy a survey that replaces our paper process for daily equipment inspections. Each fork lift, air compressor, skid steer, etc. that needs an inspection performed will have a QR code attached to it that the operator can scan with their cell phone. The operator is taken to the survey needed for that type of equipment and can perform the inspection on line. Results are sent electronically to the back office.

Cons
I cannot really think of any cons I do not like about the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marc Engelbos

The perfect solution for creating online surveys.

Used daily for 2+ years
Reviewed 2019-11-27
Review Source: Capterra

We now have a tool within the company that is used by multiple teams for all kind of projects: from large customer surveys and NPS surveys, to small internal projects as sending invites for events or polling our employees about their job. As the tool is easy to use and no training is needed, everyone can start creating surveys right away.

Pros
- 7/7 support with correct, helpful answers and tips & tricks. The response times are impressive - A tool with lots of features, I cannot think of one that is missing. - You can create and share custom dashboards and reports. - You can set up closed loops for contacting dissatisfied customers. - They have specific features for NPS surveys. - Multilingual surveys are possible - You can choose where in the world your data are stored. - They offer additional services if you lack time or experience. - The value for money is top. - You can distribute surveys through multiple channels (including email, SMS, QRcode) - Surveys and emails work great on mobile devices. - The number of users is unlimited.

Cons
The reporting optiosn were limited but as they released a new version that allows you to create custom dashboards and reports with lots of features, I cannot fidn another 'con'.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CheckMarket pricing

Starting from
$49
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Simple pricing based on volume of respondents. All plans include unlimited users and all features.

CheckMarket features

API
Activity Dashboard
Automatic Notifications
Custom Fields
Customizable Branding
Customizable Templates
Email Integration
Real Time Reporting
Social Media Integration
Surveys & Feedback
Third Party Integration

Activity Tracking (207 other apps)
Calendar Management (220 other apps)
Contact Management (179 other apps)
Customer Database (211 other apps)
Customizable Reporting (195 other apps)
Data Import/Export (244 other apps)
Electronic Payments (181 other apps)
Reminders (213 other apps)
Reporting & Statistics (347 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for CheckMarket

Key features of CheckMarket

  • Rich text editor
  • WYSIWYG HTML editor
  • Visual question editor
  • Conditional branching
  • Response piping
  • Response order randomization
  • Multiple question types
  • Rich content support
  • Media library
  • Survey templates
  • Display logic
  • QR codes
  • Shortened URLs
  • Real-time dashboard
  • One-click & advanced filtering
  • Text & sentiment analysis
  • Cross-tabulation analysis
  • Kiosk surveys
  • Automatic notifications
  • Branching
  • Content library
  • Custom forms
  • Customizable branding
  • Customizable templates
  • Data filtering
  • Distribution management
  • Email integration
  • Image library
  • Multi-channel management
  • Multi-language
  • Quota management
  • Real time notifications
  • Real time reporting
  • Rich text editor
  • Sentiment analysis
  • Social media integration
  • SSL security
  • Text editing
  • Third party integration
  • Activity dashboard
  • Survey management
  • Feedback management
  • Feedback collection
  • Text analysis
  • Customizable questions
  • Event triggered actions
  • API
  • Custom fields
  • Surveys & feedback
  • WYSIWYG editor
  • Filtered views
  • Multimedia support
  • Email invitations & reminders
  • Sentiment scoring
  • Synchronous editing
  • Geolocation
  • Conditional logic
View All Features

Benefits

Users can set up conditions to trigger actions and real-time notifications in response to survey answers, delivered via SMS, email, Slack, Twitter, Zapier and more.

The WYSIWYG HTML and visual question editors allow users to fully customize the designs of their surveys and email invitations, with survey templates, themes, custom formatting, and the ability to embed images, audio, video, and other media types directly into surveys.

20 different question types are available, both common types including multiple choice questions with radio buttons, checkboxes, and dropdown lists, various matrixes, and ratings scales, and special types such as net promoter score (NPS), sliders, MaxDiff, and more.

Conditional branching, response piping, and page display logic can be added to surveys, allowing respondents to be routed to different pages based on their answers, demographics, or other metadata, and previous answers to be added into the text of following questions.

Surveys can be distributed through multiple channels, with users able to send personalized emails which include survey links, shorten links for sharing on social media, add website popups or embed surveys directly in web pages, send online survey invitations or machine-readable forms by mail, print survey-specific QR codes on promotional materials, invite participants by text message, and more.

Users can choose where their data is stored with CheckMarket offering a choice of 4 data regions (US, Canada, EU, Asia) to choose from.