ChurnZero vs Custify

Zendesk Suite

Bitrix24

Gainsight CS

Totango

Planhat

ClientSuccess

Compare ChurnZero and Custify based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Gainsight helps companies protect revenue and drive expansion by unifying customer data, surfacing AI-powered insights, and automating engagement across the post-sale journey.


ClientSuccess is a client success and onboarding software solution. It brings all customer information into a single place to focus on client onboarding, adopting, renewal, and growth.

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Ad hoc Analysis

Alerts/Notifications

Audit Trail

Behavior Tracking

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Logging

Checklists

Churn Management

Client Database

Client Management

Client Tracking

Collaboration Tools

Commenting/Notes

Communication Management

Configurable Workflow

Contact Database

Contact Management

Content Creation

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

For iPad Devices

Forecasting

Gantt/Timeline View

Goal Setting/Tracking

Health Score

Interaction Tracking

Knowledge Management

Leaderboards

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Negative Feedback Management

NPS of Customers

NPS Survey Structure

Onboarding

Opportunity Management

Performance Metrics

Predictive Analytics

Process/Workflow Automation

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Renewal Management

Reporting & Statistics

Reporting/Analytics

Revenue Management

Role-Based Permissions

Sales Forecasting

Sales Pipeline Management

Sales Trend Analysis

Search/Filter

Segmentation

Self Service Tools

Sentiment Analysis

Single Sign On

Survey/Poll Management

Surveys & Feedback

Tagging

Task Management

Task Progress Tracking

Templates

Text Analysis

Third-Party Integrations

Time Tracking

To-Do List

Trend Analysis

Usage Tracking/Analytics

Visual Analytics

Widgets

Win/Loss Analysis

ChurnZero

Web-based

Client Success Manager

ChurnZero is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach.

Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.

Director of Customer Success

The CSM we have been assigned to is great, and is always very responsive when I have a question. CZ has certainly given us a glimpse into our customers that we did not have before.

Customer Success Manager

Great at NPS surveys and allows quick replies to comments/scores. Over-all highly recommend to improve retention and reduce churn.

Account Executive 

Having the quick insight into usage data helps me know which clients I need to contact and address an issue with, which helps me save revenue or build a more accurate forecast.

Customer Success Team Lead

Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent.

Data Analyst

The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations.

Sr. Account Manager

ChurnZero also has a churn score associated with each account so I can quickly key in on the accounts that need more help and find those customers who are super users.

Account Executive

Great insights to my clients and their usage; easy to use.

CS Ops

Chunzero is a funcional, relatively easy to learn and implement software if you use other softwares with native integration like Salesforce.

VP of Software Engineering

There's nothing I can say that I outright dislike about ChurnZero, just 'wish-list' types of things that come up.

Senior Customer Success Engineer

SENSITIVE CONTENT HIDDEN] would go above and beyond for us on multiple occasions and quite frankly the main reason why I am providing this review. Integrations available out of the box work great.

Senior UX Researcher

I've been really impressed with ChurnZero overall.

Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.

Client Success Director

This allows to get out in front of adoption and engagement before the client churns. I like the event tracking and live export functionality.

Salesforce Administrator

Overall this product gives the customer success team the information they need to see. It is simple for them to see aggregate NPS Score, Revenue, etc of all their accounts.

Unfortunately, this occurred quite a few times with little to no recourse.

We are able to publish metrics to the organization which keeps a pulse on who is engaged and who is not. It has provided tremendous insight to our leadership team.

ChurnZero screenshot: Control

ChurnZero screenshot: Understand

ChurnZero screenshot: Communicate

ChurnZero screenshot: Automate

ChurnZero screenshot: Collaborate

Large Enterprises

Mid Size Business

Small Business

Planhat is a Customer Success Platform that empowers organizations to acquire, service, and grow lifelong customers. This comprehensive customer platform serves as a single source of truth, providing sales, service, and success teams with an intuitive, action-first interface to streamline their workflows and drive successful outcomes.

Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Bitrix24 replaces a multitude of apps and services with a single, flat-fee solution (no per-user charge).

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

AI/Machine Learning

Cancellation Management

CSAT Survey Structure

Customer Data Management

Customer Profiles

Customer Surveys

Customizable Forms

Drag & Drop

Email Campaign Management

Lifecycle Management

Messaging

Real-time Alerts

Review Monitoring

User Onboarding

Workflow Management

Custify

Support Specialist

Client communication has improved, we save time and simplify reports. Their team really seems to care about each client and are very responsive to all our questions or requests.

Founder & CEO

Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support.

Digital Marketer

This CRM tool is very useful and it helps you save a lot of time, while all of your tasks work more smoothly.

Director Sales & Operations

It’s been quite easy to implement and the team was really helpful providing technical support and recommendations. We got a lot of ideas of great use cases we had not thought of.

 Talent & Recruiter Coach

The integration with other tools is a huge plus, and the customer support team is always there to help. I highly recommend Custify to any business looking to streamline its customer management.

Product Manager

Seeing multiple health scores at once has been so good. I'd still love to see the revenue data, but even without it, your work will be so, so much easier.

Sr. Director Customer Success & Support

Effective, easy to use and powerful Customer Success solution.

After implementing and connecting everything, the benefits started to be obvious to everyone. It’s a great tool to track app usage and customer insights.

Founder

The UX and customization options have been amazing. Integration was a breeze.

We’ve had great results in onboarding improvement and in customer retention. It’s basically doubled productivity across our CS team and the results really show.

Custify staff is also very nice and always answers quickly. I really recommend them to any saas that wants to scale.

VP, Client Services

Custify has a great integration with Hubspot, and other tools we use including G-Suite, Pendo and our helpdesk solution.

Head of Operations

Great UX, which makes it simple to use. It is also easy to integrate with other systems.

Head of Customer Success

It's the first thing that I open & the last thing that I close. It really helped us in getting into a revenue mindset which is really great because we closed more revenue than our Sales department.

Co-Founder

Since we are not wasting anymore time to identify problems, we have more time for our clients and that can be seen in the churn numbers.

Customer Support 

This was due to the fact we focus on so many things that it seemed we didn't have a clear objective. The dashboard is missing a lot.

ChurnZero vs Custify Comparison (2026)

ChurnZero

Custify

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives