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ChurnZero logo
4.7
127

Customer engagement & retention for subscription businesses

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.9
Pros and Cons from ChurnZero users   
avatar
+15
ChurnZero is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach.
The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations.
Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.
There's nothing I can say that I outright dislike about ChurnZero, just 'wish-list' types of things that come up.
The CSM we have been assigned to is great, and is always very responsive when I have a question. CZ has certainly given us a glimpse into our customers that we did not have before.
Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.
Great at NPS surveys and allows quick replies to comments/scores. Over-all highly recommend to improve retention and reduce churn.
Unfortunately, this occurred quite a few times with little to no recourse.
Having the quick insight into usage data helps me know which clients I need to contact and address an issue with, which helps me save revenue or build a more accurate forecast.
Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent.
ChurnZero also has a churn score associated with each account so I can quickly key in on the accounts that need more help and find those customers who are super users.
Great insights to my clients and their usage; easy to use.
Chunzero is a funcional, relatively easy to learn and implement software if you use other softwares with native integration like Salesforce.
SENSITIVE CONTENT HIDDEN] would go above and beyond for us on multiple occasions and quite frankly the main reason why I am providing this review. Integrations available out of the box work great.
I've been really impressed with ChurnZero overall.
This allows to get out in front of adoption and engagement before the client churns. I like the event tracking and live export functionality.
Overall this product gives the customer success team the information they need to see. It is simple for them to see aggregate NPS Score, Revenue, etc of all their accounts.
We are able to publish metrics to the organization which keeps a pulse on who is engaged and who is not. It has provided tremendous insight to our leadership team.
ChurnZero is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach.
The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations.
Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.
There's nothing I can say that I outright dislike about ChurnZero, just 'wish-list' types of things that come up.
The CSM we have been assigned to is great, and is always very responsive when I have a question. CZ has certainly given us a glimpse into our customers that we did not have before.
Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.
Great at NPS surveys and allows quick replies to comments/scores. Over-all highly recommend to improve retention and reduce churn.
Unfortunately, this occurred quite a few times with little to no recourse.
Having the quick insight into usage data helps me know which clients I need to contact and address an issue with, which helps me save revenue or build a more accurate forecast.
Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent.
ChurnZero also has a churn score associated with each account so I can quickly key in on the accounts that need more help and find those customers who are super users.
Great insights to my clients and their usage; easy to use.
Chunzero is a funcional, relatively easy to learn and implement software if you use other softwares with native integration like Salesforce.
SENSITIVE CONTENT HIDDEN] would go above and beyond for us on multiple occasions and quite frankly the main reason why I am providing this review. Integrations available out of the box work great.
I've been really impressed with ChurnZero overall.
This allows to get out in front of adoption and engagement before the client churns. I like the event tracking and live export functionality.
Overall this product gives the customer success team the information they need to see. It is simple for them to see aggregate NPS Score, Revenue, etc of all their accounts.
We are able to publish metrics to the organization which keeps a pulse on who is engaged and who is not. It has provided tremendous insight to our leadership team.
ChurnZero is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach.
The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations.
Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.
There's nothing I can say that I outright dislike about ChurnZero, just 'wish-list' types of things that come up.
The CSM we have been assigned to is great, and is always very responsive when I have a question. CZ has certainly given us a glimpse into our customers that we did not have before.
Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.
Great at NPS surveys and allows quick replies to comments/scores. Over-all highly recommend to improve retention and reduce churn.
Unfortunately, this occurred quite a few times with little to no recourse.
Having the quick insight into usage data helps me know which clients I need to contact and address an issue with, which helps me save revenue or build a more accurate forecast.
Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent.
ChurnZero also has a churn score associated with each account so I can quickly key in on the accounts that need more help and find those customers who are super users.
Great insights to my clients and their usage; easy to use.
Chunzero is a funcional, relatively easy to learn and implement software if you use other softwares with native integration like Salesforce.
SENSITIVE CONTENT HIDDEN] would go above and beyond for us on multiple occasions and quite frankly the main reason why I am providing this review. Integrations available out of the box work great.
I've been really impressed with ChurnZero overall.
This allows to get out in front of adoption and engagement before the client churns. I like the event tracking and live export functionality.
Overall this product gives the customer success team the information they need to see. It is simple for them to see aggregate NPS Score, Revenue, etc of all their accounts.
We are able to publish metrics to the organization which keeps a pulse on who is engaged and who is not. It has provided tremendous insight to our leadership team.
UserGuiding  logo
4.7
51

Digital adoption and onboarding platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.8
Pros and Cons from UserGuiding users   
avatar
+15
But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me.
Some of the implementation was a little hard because of our lack of technical knowledge.
Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.
Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet.
If you have GTM already set up, you don't need this as well. Superior support, always received good intention signals and very intuitive on understanding where I need help.
Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.
I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more.
I couldn't find anything that I don't like about the software functionally or user experience-wise.
It was a very helpful journey for me to understand how to onboard users, since the product was teaching while I was trying to setup my environment. Thank you, UserGuiding people.
UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom.
Userguiding is intuitive, with cool features and provides excellent customer support whenever necessary (which due to its functionality is not often required).
I liked the value offered for the price, as well as the features and the ease of use.
You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support.
Solid product, great price point, users love it.
But the best part about UserGuiding is that I was able to build out a workflow without a single line of code and test it live on my site just by adding a Chrome extension.
We use UserGuiding for training new users, and the product tours are nice enough.
The product is easy to use and integrate into your own website to ensure smooth onboarding.
The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs.
But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me.
Some of the implementation was a little hard because of our lack of technical knowledge.
Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.
Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet.
If you have GTM already set up, you don't need this as well. Superior support, always received good intention signals and very intuitive on understanding where I need help.
Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.
I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more.
I couldn't find anything that I don't like about the software functionally or user experience-wise.
It was a very helpful journey for me to understand how to onboard users, since the product was teaching while I was trying to setup my environment. Thank you, UserGuiding people.
UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom.
Userguiding is intuitive, with cool features and provides excellent customer support whenever necessary (which due to its functionality is not often required).
I liked the value offered for the price, as well as the features and the ease of use.
You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support.
Solid product, great price point, users love it.
But the best part about UserGuiding is that I was able to build out a workflow without a single line of code and test it live on my site just by adding a Chrome extension.
We use UserGuiding for training new users, and the product tours are nice enough.
The product is easy to use and integrate into your own website to ensure smooth onboarding.
The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs.
But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me.
Some of the implementation was a little hard because of our lack of technical knowledge.
Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.
Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet.
If you have GTM already set up, you don't need this as well. Superior support, always received good intention signals and very intuitive on understanding where I need help.
Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.
I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more.
I couldn't find anything that I don't like about the software functionally or user experience-wise.
It was a very helpful journey for me to understand how to onboard users, since the product was teaching while I was trying to setup my environment. Thank you, UserGuiding people.
UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom.
Userguiding is intuitive, with cool features and provides excellent customer support whenever necessary (which due to its functionality is not often required).
I liked the value offered for the price, as well as the features and the ease of use.
You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support.
Solid product, great price point, users love it.
But the best part about UserGuiding is that I was able to build out a workflow without a single line of code and test it live on my site just by adding a Chrome extension.
We use UserGuiding for training new users, and the product tours are nice enough.
The product is easy to use and integrate into your own website to ensure smooth onboarding.
The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs.
Churn360 logo
5.0
7

AI-driven customer success platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.9
    Features
    5.0
    Customer support
    5.0
Pros and Cons from Churn360 users   
No pros & cons found
Zoho Desk logo
4.5
2.1K

Superior customer service. Lasting experiences.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
avatar
avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
HubSpot Service Hub logo
4.5
156

Cloud-based customer service solution for firms of all sizes

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.1
    Customer support
    4.6
Pros and Cons from HubSpot Service Hub users   
avatar
+15
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
There can be many layers to get through, and the lack of tags makes it hard to track.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding.
The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.
I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.
This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.
Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.
The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.
On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.
They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.
The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
There can be many layers to get through, and the lack of tags makes it hard to track.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding.
The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.
I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.
This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.
Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.
The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.
On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.
They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.
The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
There can be many layers to get through, and the lack of tags makes it hard to track.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding.
The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.
I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.
This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.
Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.
The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.
On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.
They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.
The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.
ZapScale logo
5.0
12

cloud-based customer success platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.8
    Customer support
    4.9
Pros and Cons from ZapScale users   
No pros & cons found
Zendesk Suite logo
4.4
3.8K

Service-first CRM company that builds support & sales tools

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Zendesk Suite users   
+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
Product Fruits logo
4.8
45

No-code user onboarding platform for any web-based app

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.7
    Features
    4.8
    Customer support
    5.0
Pros and Cons from Product Fruits users   
avatar
avatar
avatar
+15
And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software.
I would say i struggle initally to use this software but this is because i have never used a product onboarding app before.
Easy integration, great support, remarkable results right after implemenation, literally an immediate positive impact on business results.
We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything.
Well thought Product - Has all the functionality that one needs to better help their users onboard to their platform. Pricing is spot on and definitely helps start-ups like us.
We haven't found anything yet that we don't like.
The product is quite easy to use for the major part of all functionalities. It's fun to create the user onboarding with product fruits because you can see really nice results in no time.
To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors).
Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. A clean and unified database with our CRM.
We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects.
ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on.
This is an excellent tool for onboarding and support for our web-based solution.
The onboarding guides are really easy to use and look more sexy than those of the software we used before.
Great good-for-money option with fantastic support.
Tremendously easy to use, amazing customer support.
Fantastic software that is easy to set up and use: no code necessary which is vital for us.
It's best value for price on the market as far as I can see.
Easy to use and very helpful customer support.
And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software.
I would say i struggle initally to use this software but this is because i have never used a product onboarding app before.
Easy integration, great support, remarkable results right after implemenation, literally an immediate positive impact on business results.
We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything.
Well thought Product - Has all the functionality that one needs to better help their users onboard to their platform. Pricing is spot on and definitely helps start-ups like us.
We haven't found anything yet that we don't like.
The product is quite easy to use for the major part of all functionalities. It's fun to create the user onboarding with product fruits because you can see really nice results in no time.
To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors).
Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. A clean and unified database with our CRM.
We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects.
ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on.
This is an excellent tool for onboarding and support for our web-based solution.
The onboarding guides are really easy to use and look more sexy than those of the software we used before.
Great good-for-money option with fantastic support.
Tremendously easy to use, amazing customer support.
Fantastic software that is easy to set up and use: no code necessary which is vital for us.
It's best value for price on the market as far as I can see.
Easy to use and very helpful customer support.
And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software.
I would say i struggle initally to use this software but this is because i have never used a product onboarding app before.
Easy integration, great support, remarkable results right after implemenation, literally an immediate positive impact on business results.
We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything.
Well thought Product - Has all the functionality that one needs to better help their users onboard to their platform. Pricing is spot on and definitely helps start-ups like us.
We haven't found anything yet that we don't like.
The product is quite easy to use for the major part of all functionalities. It's fun to create the user onboarding with product fruits because you can see really nice results in no time.
To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors).
Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. A clean and unified database with our CRM.
We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects.
ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on.
This is an excellent tool for onboarding and support for our web-based solution.
The onboarding guides are really easy to use and look more sexy than those of the software we used before.
Great good-for-money option with fantastic support.
Tremendously easy to use, amazing customer support.
Fantastic software that is easy to set up and use: no code necessary which is vital for us.
It's best value for price on the market as far as I can see.
Easy to use and very helpful customer support.
Akita logo
4.8
5

Customer Success Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.8
    Features
    4.8
    Customer support
    5.0
Pros and Cons from Akita users   
No pros & cons found
TeamSupport logo
4.5
844

The complete B2B solution for great customer support

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.5
Pros and Cons from TeamSupport users   
avatar
avatar
+15
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Microcasting logo
5.0
3

An eLearning Business Platform that Drives Real Results

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.7
    Features
    5.0
    Customer support
    5.0
Pros and Cons from Microcasting users   
No pros & cons found
Zuar Portal logo
5.0
1

Provide branded Tableau dashboards!

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    0.0
    Ease of use
    4.0
    Features
    4.0
    Customer support
    5.0
Pros and Cons from Zuar Portal users   
No pros & cons found
Custify logo
4.9
102

Customer success solution for SaaS businesses

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.9
    Features
    4.9
    Customer support
    5.0
Pros and Cons from Custify users   
avatar
avatar
avatar
+15
Client communication has improved, we save time and simplify reports. Their team really seems to care about each client and are very responsive to all our questions or requests.
Since we are not wasting anymore time to identify problems, we have more time for our clients and that can be seen in the churn numbers.
This CRM tool is very useful and it helps you save a lot of time, while all of your tasks work more smoothly.
This was due to the fact we focus on so many things that it seemed we didn't have a clear objective. The dashboard is missing a lot.
It’s been quite easy to implement and the team was really helpful providing technical support and recommendations. We got a lot of ideas of great use cases we had not thought of.
At first it’s a bit difficult to use, but once you get the hang of it, you become a duck in the water.
Before Custify, identifying growth and revenue was a manual process. Health scores have been a game-changer, and I love that we can drill into our customer activity to view their daily usage.
I can’t think of a single con for Custify. The setup might be tricky if you try to do it yourself, but you don’t have to because the Custify team does that for you.
The integration with other tools is a huge plus, and the customer support team is always there to help. I highly recommend Custify to any business looking to streamline its customer management.
Effective, easy to use and powerful Customer Success solution.
Good product, reasonable price, and fantastic customer service.
After implementing and connecting everything, the benefits started to be obvious to everyone. It’s a great tool to track app usage and customer insights.
The UX and customization options have been amazing. Integration was a breeze.
The best software we found for the needs of customer success and support teams.
We’ve had great results in onboarding improvement and in customer retention. It’s basically doubled productivity across our CS team and the results really show.
Custify staff is also very nice and always answers quickly. I really recommend them to any saas that wants to scale.
Great UX, which makes it simple to use. It is also easy to integrate with other systems.
The cross-tool automation in playbooks is great. Now we can link the tools we use in the same flow and get the most accurate targeting and more complex messaging.
Client communication has improved, we save time and simplify reports. Their team really seems to care about each client and are very responsive to all our questions or requests.
Since we are not wasting anymore time to identify problems, we have more time for our clients and that can be seen in the churn numbers.
This CRM tool is very useful and it helps you save a lot of time, while all of your tasks work more smoothly.
This was due to the fact we focus on so many things that it seemed we didn't have a clear objective. The dashboard is missing a lot.
It’s been quite easy to implement and the team was really helpful providing technical support and recommendations. We got a lot of ideas of great use cases we had not thought of.
At first it’s a bit difficult to use, but once you get the hang of it, you become a duck in the water.
Before Custify, identifying growth and revenue was a manual process. Health scores have been a game-changer, and I love that we can drill into our customer activity to view their daily usage.
I can’t think of a single con for Custify. The setup might be tricky if you try to do it yourself, but you don’t have to because the Custify team does that for you.
The integration with other tools is a huge plus, and the customer support team is always there to help. I highly recommend Custify to any business looking to streamline its customer management.
Effective, easy to use and powerful Customer Success solution.
Good product, reasonable price, and fantastic customer service.
After implementing and connecting everything, the benefits started to be obvious to everyone. It’s a great tool to track app usage and customer insights.
The UX and customization options have been amazing. Integration was a breeze.
The best software we found for the needs of customer success and support teams.
We’ve had great results in onboarding improvement and in customer retention. It’s basically doubled productivity across our CS team and the results really show.
Custify staff is also very nice and always answers quickly. I really recommend them to any saas that wants to scale.
Great UX, which makes it simple to use. It is also easy to integrate with other systems.
The cross-tool automation in playbooks is great. Now we can link the tools we use in the same flow and get the most accurate targeting and more complex messaging.
Client communication has improved, we save time and simplify reports. Their team really seems to care about each client and are very responsive to all our questions or requests.
Since we are not wasting anymore time to identify problems, we have more time for our clients and that can be seen in the churn numbers.
This CRM tool is very useful and it helps you save a lot of time, while all of your tasks work more smoothly.
This was due to the fact we focus on so many things that it seemed we didn't have a clear objective. The dashboard is missing a lot.
It’s been quite easy to implement and the team was really helpful providing technical support and recommendations. We got a lot of ideas of great use cases we had not thought of.
At first it’s a bit difficult to use, but once you get the hang of it, you become a duck in the water.
Before Custify, identifying growth and revenue was a manual process. Health scores have been a game-changer, and I love that we can drill into our customer activity to view their daily usage.
I can’t think of a single con for Custify. The setup might be tricky if you try to do it yourself, but you don’t have to because the Custify team does that for you.
The integration with other tools is a huge plus, and the customer support team is always there to help. I highly recommend Custify to any business looking to streamline its customer management.
Effective, easy to use and powerful Customer Success solution.
Good product, reasonable price, and fantastic customer service.
After implementing and connecting everything, the benefits started to be obvious to everyone. It’s a great tool to track app usage and customer insights.
The UX and customization options have been amazing. Integration was a breeze.
The best software we found for the needs of customer success and support teams.
We’ve had great results in onboarding improvement and in customer retention. It’s basically doubled productivity across our CS team and the results really show.
Custify staff is also very nice and always answers quickly. I really recommend them to any saas that wants to scale.
Great UX, which makes it simple to use. It is also easy to integrate with other systems.
The cross-tool automation in playbooks is great. Now we can link the tools we use in the same flow and get the most accurate targeting and more complex messaging.
OnRamp logo
5.0
1

B2B customer onboarding made simple & scalable.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from OnRamp users   
No pros & cons found
Email Meter Enterprise  logo
4.8
19

Improve response times, monitor SLAs, and boost revenue

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.4
    Customer support
    5.0
Pros and Cons from Email Meter Enterprise users   
+11
It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails.
The integration of email meter into our business was seamless and I have found it to be very user friendly.
The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count.
Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights.
The only thing that we had problems with were some of the limitations that Google put on our email routing solution.
We are very happy with the visibility we have into our email response times.
The filtering can be problematic and time consuming.
When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person.
It is incredibly easy to use and gives me an excellent way to track our customer service response time.
It's very simple and you can start analyzing in now time. Plus customer service is "good.
Email Meter has been great for us to manage our customer service and account management team.
The features of this software are very easy to navigate. They've helped us throughout the process to make sure the components are compatible to what we're needing within our team.
It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails.
The integration of email meter into our business was seamless and I have found it to be very user friendly.
The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count.
Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights.
The only thing that we had problems with were some of the limitations that Google put on our email routing solution.
We are very happy with the visibility we have into our email response times.
The filtering can be problematic and time consuming.
When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person.
It is incredibly easy to use and gives me an excellent way to track our customer service response time.
It's very simple and you can start analyzing in now time. Plus customer service is "good.
Email Meter has been great for us to manage our customer service and account management team.
The features of this software are very easy to navigate. They've helped us throughout the process to make sure the components are compatible to what we're needing within our team.
It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails.
The integration of email meter into our business was seamless and I have found it to be very user friendly.
The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count.
Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights.
The only thing that we had problems with were some of the limitations that Google put on our email routing solution.
We are very happy with the visibility we have into our email response times.
The filtering can be problematic and time consuming.
When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person.
It is incredibly easy to use and gives me an excellent way to track our customer service response time.
It's very simple and you can start analyzing in now time. Plus customer service is "good.
Email Meter has been great for us to manage our customer service and account management team.
The features of this software are very easy to navigate. They've helped us throughout the process to make sure the components are compatible to what we're needing within our team.
LiveAgent logo

LiveAgent

4.7
1.5K

Great customer service starts with better help desk software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
EngageBay CRM logo
4.7
664

Integrated sales & marketing software for growing teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.8
Pros and Cons from EngageBay CRM users   
avatar
avatar
avatar
+15
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
monday sales CRM logo
4.7
383

Close deals. Automate the rest.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.7
Pros and Cons from monday sales CRM users   
avatar
avatar
avatar
+15
Second, I liked the ease of use and especially the useful app. Third, this feature is simple but powerful - the ability to easily set project milestones and both name and pick colors for all of these.
Previously we had workflows where multiple processes were being lost between our management team and one of our main clients due to emails being missed and not loaded.
The platform is robust and provides enough automation to automate any workflow. The customer support is amazing, the folks are quick to respond and help you out running with particular requirements.
I was really struggling with making sure my process was being followed for each of my clients.
It allows you to invite others and share timelines with them. It is very helpful to stay organized and share progress with free viewers.
Som missing cross-references between boards and projects.
Very good, happy that we have switched. Monday is on top of CRM list for a good reason.
Reporting is limited to performing task management.
Higher authorities saves lot of time and they concentrate on other crucial tasks where they can improve the business Profits. We found good Return on Investment by using this tool.
Very easy to use and great CRM features. Very good interface easy to learn and very visual.
They work with you, great customer service. Good company good product, Woo hoo.
As soon as I got on top of my Monday boards and automations/integrations, I started feeling in control and more confident at how my business was running.
Ease of use is something that I always value in the programs and applications that I test, and at monday.com this is one of its strengths, it's really easy to use and understand.
This software is very affordable and really helps with small business management.
In simple words, it is easy to implement and easy to manage. It is extremely intuitive and improves communications with customers.
Monday.com is a system that you can perfectly mould around every aspect of your business without having to invest in your own bespoke system.
I've been impressed with how both small business CRM and project management can be set up with monday.com.
I love being able to integrate email and automate the steps that would otherwise be needlessly time consuming.
Second, I liked the ease of use and especially the useful app. Third, this feature is simple but powerful - the ability to easily set project milestones and both name and pick colors for all of these.
Previously we had workflows where multiple processes were being lost between our management team and one of our main clients due to emails being missed and not loaded.
The platform is robust and provides enough automation to automate any workflow. The customer support is amazing, the folks are quick to respond and help you out running with particular requirements.
I was really struggling with making sure my process was being followed for each of my clients.
It allows you to invite others and share timelines with them. It is very helpful to stay organized and share progress with free viewers.
Som missing cross-references between boards and projects.
Very good, happy that we have switched. Monday is on top of CRM list for a good reason.
Reporting is limited to performing task management.
Higher authorities saves lot of time and they concentrate on other crucial tasks where they can improve the business Profits. We found good Return on Investment by using this tool.
Very easy to use and great CRM features. Very good interface easy to learn and very visual.
They work with you, great customer service. Good company good product, Woo hoo.
As soon as I got on top of my Monday boards and automations/integrations, I started feeling in control and more confident at how my business was running.
Ease of use is something that I always value in the programs and applications that I test, and at monday.com this is one of its strengths, it's really easy to use and understand.
This software is very affordable and really helps with small business management.
In simple words, it is easy to implement and easy to manage. It is extremely intuitive and improves communications with customers.
Monday.com is a system that you can perfectly mould around every aspect of your business without having to invest in your own bespoke system.
I've been impressed with how both small business CRM and project management can be set up with monday.com.
I love being able to integrate email and automate the steps that would otherwise be needlessly time consuming.
Second, I liked the ease of use and especially the useful app. Third, this feature is simple but powerful - the ability to easily set project milestones and both name and pick colors for all of these.
Previously we had workflows where multiple processes were being lost between our management team and one of our main clients due to emails being missed and not loaded.
The platform is robust and provides enough automation to automate any workflow. The customer support is amazing, the folks are quick to respond and help you out running with particular requirements.
I was really struggling with making sure my process was being followed for each of my clients.
It allows you to invite others and share timelines with them. It is very helpful to stay organized and share progress with free viewers.
Som missing cross-references between boards and projects.
Very good, happy that we have switched. Monday is on top of CRM list for a good reason.
Reporting is limited to performing task management.
Higher authorities saves lot of time and they concentrate on other crucial tasks where they can improve the business Profits. We found good Return on Investment by using this tool.
Very easy to use and great CRM features. Very good interface easy to learn and very visual.
They work with you, great customer service. Good company good product, Woo hoo.
As soon as I got on top of my Monday boards and automations/integrations, I started feeling in control and more confident at how my business was running.
Ease of use is something that I always value in the programs and applications that I test, and at monday.com this is one of its strengths, it's really easy to use and understand.
This software is very affordable and really helps with small business management.
In simple words, it is easy to implement and easy to manage. It is extremely intuitive and improves communications with customers.
Monday.com is a system that you can perfectly mould around every aspect of your business without having to invest in your own bespoke system.
I've been impressed with how both small business CRM and project management can be set up with monday.com.
I love being able to integrate email and automate the steps that would otherwise be needlessly time consuming.
Bitrix24 logo

Bitrix24

4.2
806

100% free CRM, collaboration, and communication tool suite

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    3.9
    Features
    4.2
    Customer support
    3.9
Pros and Cons from Bitrix24 users   
avatar
avatar
avatar
+15
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
NiceJob logo
4.9
191

Reputation marketing with reviews, social & SEO tools

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.8
    Customer support
    4.9
Pros and Cons from NiceJob users   
avatar
avatar
avatar
+15
I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser. Also the conversion website lead page is very limited.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
Someones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
Their software is integrated into Jobber which makes it super convenient to communicate with clients. It definitely worth the money.
During COVID when we weren't sure if we would have to stop operating and were cutting costs, instead of cancelling, the guys at Nicejob offered us two months of free service to keep things going.
The executive has helped us build our website, he knows what he's doing, super knowledgeable, professional, kind, and FAST.
There's really nothing I can think of that I don't like.
After 1 sms and 3 emails lots of them do. We gathered 103 reviews in 20days - amazing.
I had a beautiful, professional looking website created that has done wonders for my business, as have the reviews I've received through their system.
Very easy to use, accomplishes the goal we set out when signing up.
Beautiful, professional, custom website with integrated review software.
We have received many excellent reviews since we started using it. The numbers of reviews leads to more phone calls.
NiceJob Convert is also a great value and allows you to see your website final product prior to investing thousands of dollars into a redesign.
The additional layer is seamless and works behind the scenes to gather reviews for us. It's beyond ease of use, we literally get to forget about it and it still gathers reviews for us.
Ease of use and support is off the hook. Always follows up with my customers and that is priceless.
Very simple to use and the customer support is fast, detailed, and extremely efficient in providing help to their clients.
Lower cost than competitors. Quick response support and easy to understand software.
I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser. Also the conversion website lead page is very limited.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
Someones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
Their software is integrated into Jobber which makes it super convenient to communicate with clients. It definitely worth the money.
During COVID when we weren't sure if we would have to stop operating and were cutting costs, instead of cancelling, the guys at Nicejob offered us two months of free service to keep things going.
The executive has helped us build our website, he knows what he's doing, super knowledgeable, professional, kind, and FAST.
There's really nothing I can think of that I don't like.
After 1 sms and 3 emails lots of them do. We gathered 103 reviews in 20days - amazing.
I had a beautiful, professional looking website created that has done wonders for my business, as have the reviews I've received through their system.
Very easy to use, accomplishes the goal we set out when signing up.
Beautiful, professional, custom website with integrated review software.
We have received many excellent reviews since we started using it. The numbers of reviews leads to more phone calls.
NiceJob Convert is also a great value and allows you to see your website final product prior to investing thousands of dollars into a redesign.
The additional layer is seamless and works behind the scenes to gather reviews for us. It's beyond ease of use, we literally get to forget about it and it still gathers reviews for us.
Ease of use and support is off the hook. Always follows up with my customers and that is priceless.
Very simple to use and the customer support is fast, detailed, and extremely efficient in providing help to their clients.
Lower cost than competitors. Quick response support and easy to understand software.
I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser. Also the conversion website lead page is very limited.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
Someones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
Their software is integrated into Jobber which makes it super convenient to communicate with clients. It definitely worth the money.
During COVID when we weren't sure if we would have to stop operating and were cutting costs, instead of cancelling, the guys at Nicejob offered us two months of free service to keep things going.
The executive has helped us build our website, he knows what he's doing, super knowledgeable, professional, kind, and FAST.
There's really nothing I can think of that I don't like.
After 1 sms and 3 emails lots of them do. We gathered 103 reviews in 20days - amazing.
I had a beautiful, professional looking website created that has done wonders for my business, as have the reviews I've received through their system.
Very easy to use, accomplishes the goal we set out when signing up.
Beautiful, professional, custom website with integrated review software.
We have received many excellent reviews since we started using it. The numbers of reviews leads to more phone calls.
NiceJob Convert is also a great value and allows you to see your website final product prior to investing thousands of dollars into a redesign.
The additional layer is seamless and works behind the scenes to gather reviews for us. It's beyond ease of use, we literally get to forget about it and it still gathers reviews for us.
Ease of use and support is off the hook. Always follows up with my customers and that is priceless.
Very simple to use and the customer support is fast, detailed, and extremely efficient in providing help to their clients.
Lower cost than competitors. Quick response support and easy to understand software.
Pipefy logo
4.6
305

Design and automate business workflows in minutes.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Pipefy users   
avatar
avatar
avatar
+15
I've been using the Pipefy for almost 2 years now and for me is very good and useful, I like that you can mould it accordingly to your needs and make your daily activities easier.
Automations require a new UX, maybe something related to path creations, with several steps. Today is limited and has some fails to deploy/start that frustrate the workflow creator.
Its ease of use and simplicity. It just does what it promises to do and very user friendly interface that allows me to customize it the way that I want.
I noticed there are no demonstration videos/picturess for beginners.
Easy and clean, best ui, easy to understand, easy to use in the same time with alot of features to apply.
Poor data analyses; difficult to connect to others softwares.
We are a Service-Based Business, so having a Software we can trust and is being constantly improved, is essential. I would totally recommend Pipefy.
Lack of possibility to add workflow for approval processes on global scale, lack of possibility to add more forms for one pipe.
It is very adaptable to new changes in the sales operation process. This makes it a highly effective and continuously useful for future innovation and variations in business models/operations.
The Pipefy helps me to keep track of my work and I love that at any moment I can generate reports with the information I need.
I love the ease of use with Pipefy. It lays out our inventory in an organized manner for tracking from company to rep. I am able to search off keywords with accuracy.
The Pipefy Community is also an excellent resource for learning more about the tool, problem solving, and improving how we use the tool.
Make a great integration betwen services, like chat bots in a website, autamatic email responses and team members cordination.
Great costumer support and accepting of feedbacks.
Pipefy is really user-oriented, so it is easy to create and implement pipes. Conditional and Required fields are also really useful and we use them a lot in all our processes.
Helps with pulling reports for cost on inventory that we did not previously have at our disposal.
Pipefy is a great tool to manage process in my startup. We can manage many flows in an integrated way without using many spreadsheets.
So far my experience working with the tool and interacting with the Pipefy team and community has been energizing and rewarding.
I've been using the Pipefy for almost 2 years now and for me is very good and useful, I like that you can mould it accordingly to your needs and make your daily activities easier.
Automations require a new UX, maybe something related to path creations, with several steps. Today is limited and has some fails to deploy/start that frustrate the workflow creator.
Its ease of use and simplicity. It just does what it promises to do and very user friendly interface that allows me to customize it the way that I want.
I noticed there are no demonstration videos/picturess for beginners.
Easy and clean, best ui, easy to understand, easy to use in the same time with alot of features to apply.
Poor data analyses; difficult to connect to others softwares.
We are a Service-Based Business, so having a Software we can trust and is being constantly improved, is essential. I would totally recommend Pipefy.
Lack of possibility to add workflow for approval processes on global scale, lack of possibility to add more forms for one pipe.
It is very adaptable to new changes in the sales operation process. This makes it a highly effective and continuously useful for future innovation and variations in business models/operations.
The Pipefy helps me to keep track of my work and I love that at any moment I can generate reports with the information I need.
I love the ease of use with Pipefy. It lays out our inventory in an organized manner for tracking from company to rep. I am able to search off keywords with accuracy.
The Pipefy Community is also an excellent resource for learning more about the tool, problem solving, and improving how we use the tool.
Make a great integration betwen services, like chat bots in a website, autamatic email responses and team members cordination.
Great costumer support and accepting of feedbacks.
Pipefy is really user-oriented, so it is easy to create and implement pipes. Conditional and Required fields are also really useful and we use them a lot in all our processes.
Helps with pulling reports for cost on inventory that we did not previously have at our disposal.
Pipefy is a great tool to manage process in my startup. We can manage many flows in an integrated way without using many spreadsheets.
So far my experience working with the tool and interacting with the Pipefy team and community has been energizing and rewarding.
I've been using the Pipefy for almost 2 years now and for me is very good and useful, I like that you can mould it accordingly to your needs and make your daily activities easier.
Automations require a new UX, maybe something related to path creations, with several steps. Today is limited and has some fails to deploy/start that frustrate the workflow creator.
Its ease of use and simplicity. It just does what it promises to do and very user friendly interface that allows me to customize it the way that I want.
I noticed there are no demonstration videos/picturess for beginners.
Easy and clean, best ui, easy to understand, easy to use in the same time with alot of features to apply.
Poor data analyses; difficult to connect to others softwares.
We are a Service-Based Business, so having a Software we can trust and is being constantly improved, is essential. I would totally recommend Pipefy.
Lack of possibility to add workflow for approval processes on global scale, lack of possibility to add more forms for one pipe.
It is very adaptable to new changes in the sales operation process. This makes it a highly effective and continuously useful for future innovation and variations in business models/operations.
The Pipefy helps me to keep track of my work and I love that at any moment I can generate reports with the information I need.
I love the ease of use with Pipefy. It lays out our inventory in an organized manner for tracking from company to rep. I am able to search off keywords with accuracy.
The Pipefy Community is also an excellent resource for learning more about the tool, problem solving, and improving how we use the tool.
Make a great integration betwen services, like chat bots in a website, autamatic email responses and team members cordination.
Great costumer support and accepting of feedbacks.
Pipefy is really user-oriented, so it is easy to create and implement pipes. Conditional and Required fields are also really useful and we use them a lot in all our processes.
Helps with pulling reports for cost on inventory that we did not previously have at our disposal.
Pipefy is a great tool to manage process in my startup. We can manage many flows in an integrated way without using many spreadsheets.
So far my experience working with the tool and interacting with the Pipefy team and community has been energizing and rewarding.
Textline logo
4.9
166

Cloud-based plug-and-play text messaging software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    5.0
Pros and Cons from Textline users   
avatar
avatar
avatar
+15
We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Will be charged for msg not delivered successfuly.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.
This wasn't the end of the world, but it was disappointing.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages.
If you offered a lower cost monthly tier (similar to an entry level tier), I believe more companies would be inclined to try it. To many, it is a rather new technology to incorporate.
She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Overall very good... must have for business, good for texting employees and customers.
The instant Customer Service - their assistance w/ implementation and deployment was outstanding.
We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.
I love the experience with Textline. It allows me to reach out to several people at once.
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way.
Kudos to Textline a definite value add, and an even better investment.
Easy to use two-way-texting with awesome customer service team.
Ease of use, price, flexibility, support, ability to download all conversations.
Easy to use and user-friendly UI. Functionalities can be customized with ease and give your number a personal touch.
We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Will be charged for msg not delivered successfuly.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.
This wasn't the end of the world, but it was disappointing.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages.
If you offered a lower cost monthly tier (similar to an entry level tier), I believe more companies would be inclined to try it. To many, it is a rather new technology to incorporate.
She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Overall very good... must have for business, good for texting employees and customers.
The instant Customer Service - their assistance w/ implementation and deployment was outstanding.
We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.
I love the experience with Textline. It allows me to reach out to several people at once.
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way.
Kudos to Textline a definite value add, and an even better investment.
Easy to use two-way-texting with awesome customer service team.
Ease of use, price, flexibility, support, ability to download all conversations.
Easy to use and user-friendly UI. Functionalities can be customized with ease and give your number a personal touch.
We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Will be charged for msg not delivered successfuly.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.
This wasn't the end of the world, but it was disappointing.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages.
If you offered a lower cost monthly tier (similar to an entry level tier), I believe more companies would be inclined to try it. To many, it is a rather new technology to incorporate.
She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Overall very good... must have for business, good for texting employees and customers.
The instant Customer Service - their assistance w/ implementation and deployment was outstanding.
We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.
I love the experience with Textline. It allows me to reach out to several people at once.
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way.
Kudos to Textline a definite value add, and an even better investment.
Easy to use two-way-texting with awesome customer service team.
Ease of use, price, flexibility, support, ability to download all conversations.
Easy to use and user-friendly UI. Functionalities can be customized with ease and give your number a personal touch.
Front logo
4.6
260

How 8,000+ companies streamline customer communication.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.4
Pros and Cons from Front users   
avatar
avatar
+15
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
However, the number of times we experienced an outage was frustrating.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.
When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.
This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.
I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.
It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.
Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.
I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.
I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).
Front is a fantastic tool for teams on a budget.
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
However, the number of times we experienced an outage was frustrating.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.
When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.
This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.
I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.
It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.
Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.
I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.
I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).
Front is a fantastic tool for teams on a budget.
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
However, the number of times we experienced an outage was frustrating.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.
When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.
This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.
I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.
It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.
Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.
I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.
I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).
Front is a fantastic tool for teams on a budget.
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.
Mixmax logo
4.6
234

Email communication & sales productivity application

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Mixmax users   
avatar
avatar
avatar
+15
The Salesforce integration is great, allowing for easy visibility directly from your inbox; love the templating options and the ability to insert availability for a few team members at once.
Broken emails, bad reports, formatting errors. The worst Customer Service I've ever seen.
This sales/marketing tool works like a marvel when integrated with Gsuite. The control panel is very easy to use and the free version gives you a lot of very useful features.
Pointed out a bug, their CS blamed our team for it (they said we were copying and pasting formatting errors in). Then it happened again and their team said we were typing random carriage returns.
You can create custom templates, so you will save a lot of time and automate the complete process in sending emails. Mixmax comes with great solution of integration with your Gmail address.
Also, I had some problems with open rate stats, the Mixmax counted opens when somebody opened a contact to which an email was sent on our CRM.
Wow, the dashboard and icons are incredibly easy to follow. This is more of a learn by using type software - it's difficult to educate yourself on all of the features by just reading about it.
Sometimes the tracking gives me wonky info, and I've had a hard time with info going into my CRM at times.
Super easy to log emails to SFDC without slowing down my Gmail account. Additionally, tons of additional features that I wasn't expecting, like a meeting scheduling link, email templates, etc.
Great tool for sending emails on a large scale with good interface.
Lots of features in the lower priced tiers. One day I want to upgrade and have even more awesome stuff.
Being able to follow up with prospects and clients at appropriate timing due to the tracker being installed.
And the amazing customer service is ridiculous. I regularly recommend features and they put them right into the dev queue.
Great software and works really good, would be great to have some UX improvements.
You can easily track who open your email which helps in converting a lead.
The pricing is decent but they have been upping the price for sometime now. It connects seamlessly with SalesForce which is great.
Our growth team has been using Mixmax for about 2 years, and I've personally used it almost ever since the company was founded.
I love all the features but what sets them apart is their customer service.
The Salesforce integration is great, allowing for easy visibility directly from your inbox; love the templating options and the ability to insert availability for a few team members at once.
Broken emails, bad reports, formatting errors. The worst Customer Service I've ever seen.
This sales/marketing tool works like a marvel when integrated with Gsuite. The control panel is very easy to use and the free version gives you a lot of very useful features.
Pointed out a bug, their CS blamed our team for it (they said we were copying and pasting formatting errors in). Then it happened again and their team said we were typing random carriage returns.
You can create custom templates, so you will save a lot of time and automate the complete process in sending emails. Mixmax comes with great solution of integration with your Gmail address.
Also, I had some problems with open rate stats, the Mixmax counted opens when somebody opened a contact to which an email was sent on our CRM.
Wow, the dashboard and icons are incredibly easy to follow. This is more of a learn by using type software - it's difficult to educate yourself on all of the features by just reading about it.
Sometimes the tracking gives me wonky info, and I've had a hard time with info going into my CRM at times.
Super easy to log emails to SFDC without slowing down my Gmail account. Additionally, tons of additional features that I wasn't expecting, like a meeting scheduling link, email templates, etc.
Great tool for sending emails on a large scale with good interface.
Lots of features in the lower priced tiers. One day I want to upgrade and have even more awesome stuff.
Being able to follow up with prospects and clients at appropriate timing due to the tracker being installed.
And the amazing customer service is ridiculous. I regularly recommend features and they put them right into the dev queue.
Great software and works really good, would be great to have some UX improvements.
You can easily track who open your email which helps in converting a lead.
The pricing is decent but they have been upping the price for sometime now. It connects seamlessly with SalesForce which is great.
Our growth team has been using Mixmax for about 2 years, and I've personally used it almost ever since the company was founded.
I love all the features but what sets them apart is their customer service.
The Salesforce integration is great, allowing for easy visibility directly from your inbox; love the templating options and the ability to insert availability for a few team members at once.
Broken emails, bad reports, formatting errors. The worst Customer Service I've ever seen.
This sales/marketing tool works like a marvel when integrated with Gsuite. The control panel is very easy to use and the free version gives you a lot of very useful features.
Pointed out a bug, their CS blamed our team for it (they said we were copying and pasting formatting errors in). Then it happened again and their team said we were typing random carriage returns.
You can create custom templates, so you will save a lot of time and automate the complete process in sending emails. Mixmax comes with great solution of integration with your Gmail address.
Also, I had some problems with open rate stats, the Mixmax counted opens when somebody opened a contact to which an email was sent on our CRM.
Wow, the dashboard and icons are incredibly easy to follow. This is more of a learn by using type software - it's difficult to educate yourself on all of the features by just reading about it.
Sometimes the tracking gives me wonky info, and I've had a hard time with info going into my CRM at times.
Super easy to log emails to SFDC without slowing down my Gmail account. Additionally, tons of additional features that I wasn't expecting, like a meeting scheduling link, email templates, etc.
Great tool for sending emails on a large scale with good interface.
Lots of features in the lower priced tiers. One day I want to upgrade and have even more awesome stuff.
Being able to follow up with prospects and clients at appropriate timing due to the tracker being installed.
And the amazing customer service is ridiculous. I regularly recommend features and they put them right into the dev queue.
Great software and works really good, would be great to have some UX improvements.
You can easily track who open your email which helps in converting a lead.
The pricing is decent but they have been upping the price for sometime now. It connects seamlessly with SalesForce which is great.
Our growth team has been using Mixmax for about 2 years, and I've personally used it almost ever since the company was founded.
I love all the features but what sets them apart is their customer service.
Lucky Orange logo
4.7
189

All-in-one conversion optimization suite for website owners

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Lucky Orange users   
avatar
avatar
avatar
+15
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.