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ChurnZero
5
98
4
30
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement & retention for subscription businesses
Table of Contents
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Find out with a
ChurnZero - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
ChurnZero overview
Based on 130 verified user reviews
What is ChurnZero?
By industry, ChurnZero reviewers are most commonly professionals in computer software (36%). The most frequent use case for ChurnZero cited by reviewers is customer success (85% of reviewers).
What are the most popular integrations for ChurnZero?
The ChurnZero integration most frequently cited by reviewers is Salesforce Sales Cloud, a CRM product rated 4.8 out of 5 for its integration with ChurnZero.
Starting price
per year
Pros & Cons
Customer Support
Customization
Onboarding Process
Segmentation
Account Management
Limitations and Risks
ChurnZero’s user interface
ChurnZero reviews
Overall rating
4.7
/5
130
Positive reviews
88
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.88/10
5
4
3
2
1
98
30
1
1
0
Des S.
Manager, Customer Success
Asif I.
VP, Services & Operations
Asif I.
VP, Services & Operations
Des S.
Manager, Customer Success
Cody S.
Owner
Asif I.
VP, Services & Operations
Who uses ChurnZero?
Based on 130 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ChurnZero's key features
Most critical features, based on insights from ChurnZero users:
All ChurnZero features
Features rating:
ChurnZero alternatives
ChurnZero
Starting from
12000
Per year
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Starting from
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Starting from
119
Per month
LiveAgent
Starting from
15
/user
Per month
ChurnZero pricing
Value for money rating:
Starting from
12000
Per year
User opinions about ChurnZero price and value
Value for money rating:
To see what individual users think of ChurnZero's price and value, check out the review snippets below.
Des S.
Manager, Customer Success
Asif I.
VP, Services & Operations
ChurnZero integrations (31)
Integrations rated by users
We looked at 130 user reviews to identify which products are mentioned as ChurnZero integrations and how users feel about them.
Integration rating: 4.8 (11)
“Very critical we were able to integrate since Salesforce is what we use internally for order management, and ServiceChannel did exactly that”
Andrew O.
Central Support - Senior Team Lead
Integration rating: 5.0 (4)
“To sync any updates on the Leads. For example, getting leads from hubspot and then using OutFlo to get in touch with them. And then syncing this back to hubspot.”
Tricia V.
Engineering Distribution
Integration rating: 5.0 (4)
“Direct customer support tickets are handled by support teams, so raw customer logs don't belong in dev sprints.”
Estrella A.
Software Engineer
Integration rating: 4.5 (2)
“We use Pendo to reduce our incoming tickets.”
Warren L.
General Manager
Integration rating: 5.0 (2)
Other top integrations
ChurnZero customer support
What do users say about ChurnZero customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ChurnZero customer support.
A large number of users highlight the exceptional responsiveness and helpfulness of ChurnZero's support and customer success teams.
Frequently reported by users, the onboarding and implementation support is attentive, proactive, and guides teams through challenges.
Widespread user sentiment praises the team's willingness to listen to feedback, offer best practices, and go above and beyond expectations.
Support options
Training options
To see what individual users say about ChurnZero's customer support, check out the review snippets below.
“ChurnZero allows our CS team to automate many of our functions and acts as a (mostly) central repository to keep up with our book of business. While it can be a bit complex to get everything working on the backend, we can rely on great hands-on support to help bridge that gap.”
Chris W.
Lead Customer Success Manager
“The greatest Pro is the people though - the support team is the most responsive I've dealt with (I'm talking replies within MINUTES sometimes) and the Customer Success Managers are the best in the world.”
Elsie C.
Director of Customer Care
ChurnZero FAQs
ChurnZero has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is ChurnZero used for?
ChurnZero's SaaS platform helps subscription businesses fight customer churn in real time. We do this by integrating with business systems and your applications / services. In doing so, ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.
Q. What level of support does ChurnZero offer?
ChurnZero offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum