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ChurnZero
4.7
(127)

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Customer engagement & retention for subscription businesses

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(5)

ChurnZero Pricing, Features, Reviews and Alternatives

ChurnZero product overview

What is ChurnZero?

ChurnZero's SaaS platform helps subscription businesses fight customer churn in real time. We do this by integrating with business systems and your applications / services. In doing so, ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.

Key benefits of using ChurnZero

  • Full-featured customer success platform
  • Deep integration into the digital application/service
  • Best-in-class segmentation and automation
  • On-the-go alerts
  • Designed specifically for both high-velocity and high-touch businesses
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    In Person
    Documentation
    Webinars
    Live Online
    Videos

    ChurnZero pricing information

    Value for money

    4.7

    /5

    127

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    ChurnZero features

    Functionality

    4.4

    /5

    127

    Total features

    103

    7 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    API
    Data Import/Export
    Customizable Templates

    ChurnZero users reviews

    Overall Rating

    4.7

    /5

    127

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.09/10
    Rating distribution

    5

    4

    3

    2

    1

    96

    29

    1

    1

    0

    Pros
    ChurnZero is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach.
    Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.
    The CSM we have been assigned to is great, and is always very responsive when I have a question. CZ has certainly given us a glimpse into our customers that we did not have before.
    Cons
    The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations.
    There's nothing I can say that I outright dislike about ChurnZero, just 'wish-list' types of things that come up.
    Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.

    ChurnZero FAQs

    Q. What type of pricing plans does ChurnZero offer?

    ChurnZero has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of ChurnZero?

    ChurnZero has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ChurnZero support?

    ChurnZero supports the following languages:
    English


    Q. Does ChurnZero offer an API?

    Yes, ChurnZero has an API available for use.


    Q. What other apps does ChurnZero integrate with?

    ChurnZero integrates with the following applications:
    Salesforce Service Cloud, Zoho CRM, Jira, Teamwork.com, Recurly, Gmail, Segment, Google Workspace, Pipedrive, Teamwork Desk, Freshsales, Wootric, ChartMogul, Microsoft Teams, Freshdesk, Help Scout, Zoho Desk, Salesforce Sales Cloud, Okta, Pendo, Slack, Stripe Billing, Zendesk Sell, Mixpanel, Chargebee, Google Calendar, AskNicely, Spiro, Maxio, Copper, HubSpot CRM, Intercom, Zendesk Suite


    Q. What level of support does ChurnZero offer?

    ChurnZero offers the following support options:
    Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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