Custify Pricing, Features, Reviews & Comparison of Alternatives

Custify

Customer success solution for SaaS businesses

5.0/5 (8 reviews)

Custify overview

What is Custify?

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

The application enables managers to gain insight into customer product adoption behavior by tracking product usage in real-time. Custify helps businesses monitor utilization of licenses by prospective buyers, helping to identify renewal and upsell opportunities for additional services. Marketing teams can use Custify for customer outreach with tools for evaluating health scores, and the ability to analyze client satisfaction through a rating system.

Custify offers API-based and third-party integrations which allow users to connect the existing business system with CRM data, support tickets, and payment and invoicing platforms. The solution also provides automation tools, which allow users to generate tasks and workflows specific to the customer group. Plus, team members can set up event-based alerts for issues and receive notifications via emails or chat platforms.
www.custify.com

Pricing

Starting from
$199/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Custify screenshot: Custify usage trackingCustify screenshot: Custify playbookCustify screenshot: Custify activity management

Custify reviews

Excellent
8

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Răzvan Vișan

very useful tool

Used daily for 6-12 months
Reviewed 2019-10-04
Review Source: Capterra

Our product adoption, upsells and cross-sells have increased once we implemented the workflows, and we're starting to see a reduction in churn as well. Great software - highly recommend it.

Pros
The flexible workflows you can customize by customer segment and the automation. Also the fact you see multiple health scores, not to mention health trends, on one screen. The task manager that helps you manage your team and keep them focused on the goal.

Cons
No real cons, except an internal one, and that is that we didn't plan enough time to study all the features right from the start. The software is very easy to use, but it's more powerful than it might seem at first. Schedule time with your team to play with it before you get started and make use of their free onboarding support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Oliver Auerbach

Loving it so far

Used daily for 6-12 months
Reviewed 2019-09-05
Review Source: Capterra

We’ve increased our customer satisfaction, resulting in higher revenues for us, the tool pays itself in the first day of the month - highly recommend.

Pros
Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support.

Cons
Nothing so far. We'll review this with with every new use case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ovidiu Voda

Easy integration, great value

Used daily for 6-12 months
Reviewed 2020-02-06
Review Source: Capterra

These guys know what they're doing. They're complete professionals. Will save both your developers and your CS team a lot of time.

Pros
Just finished the concierge onboarding. These guys did EVERYTHING to make sure I'm well set up, everything is integrated, and gave me some great ideas to make sure I get better results. We have a small company and I wear many hats so getting this help is great.

Cons
I'm just getting started, so ask me again in a few weeks, but if I had an issue, I'd probably just reach out to the company. They've been very welcoming to questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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alex Ne gru

Lowered my churn and made my CSM’s job much easier

Used daily for 6-12 months
Reviewed 2020-01-15
Review Source: Capterra

Got it with concierge onboarding. Everything about this company is dedicated to helping CSMs succeed. It really helped us set things up considering we have a custom crm setup.

Pros
I love the product, but I want to tell you – get the concierge onboarding. They talk to you about your goals, they help your developers, they make sure you're set up and tracking what actually matters to your bottom line.

Cons
I could really use a monthly newsletter that gives me an overview of how my key accounts are doing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Increased revenue and reduced churn

Used daily for less than 6 months
Reviewed 2019-10-18
Review Source: Capterra

This will probably be useful to any SaaS company and customer success organization, but if you manage a team, the task manager will make CS collaboration so much more efficient. I would also highly recommend their onboarding support (“concierge onboarding”), which was free of charge to us and a great help, as they pre-configured the platform for us - super time saver. I can highly recommend it to any SaaS team looking to get their churn-numbers right.

Pros
- The task manager here is very much like Trello. You can differentiate labels by color, assign them to your CS managers, and it's very focused on the action everyone needs to take to get to the next step. Very efficient. We have been looking at several platforms and Custify stood out by far with their UI and UX, really state of the art. You can reach everything within a click and the product is really super fast. We are able to track all our KPIs (health scores) and they are all visible in the 360-view. We also can alert ourselves if any of those drop under a defined value. This way we are always proactive with our key customers, instead of waiting for them to cancel.

Cons
I've been thinking about what to write here for a while, but I just really love this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Custify pricing

Starting from
$199/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starter Plan: $199 /month for up to 2 seats/users
Standard Plan: $499/month for up to 10 seats/users
Contact Custify for Enterprise plans

Custify features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Custom Fields
Customer Database
Customizable Branding
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Third Party Integration

Calendar Management (187 other apps)
Customizable Reporting (172 other apps)
Social Media Integration (177 other apps)
Surveys & Feedback (143 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Custify

Key features of Custify

  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • KPI Tracking
  • Usage Tracking/Analytics
View All Features