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Custify

4.9
(104)

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Customer success solution for SaaS businesses

(1)

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Custify Pricing, Features, Reviews and Alternatives

Custify FAQs

Q. What type of pricing plans does Custify offer?

Custify has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Custify?

Custify has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Custify support?

Custify supports the following languages:
English


Q. Does Custify offer an API?

Yes, Custify has an API available for use.


Q. What other apps does Custify integrate with?

Custify integrates with the following applications:
Microsoft Outlook, Zoho CRM, Zapier, Recurly, Gmail, Segment, Salesforce.org Nonprofit Cloud, Pipedrive, Freshsales, Wootric, Freshdesk, HappyFox Workflows, Stripe, Slack, Microsoft 365, RudderStack, Zendesk Sell, Chargebee, Xero, HubSpot CRM, Intercom, Zendesk Suite


Q. What level of support does Custify offer?

Custify offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)

Custify product overview

What is Custify?

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
In Person
Live Online
Webinars
Videos

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Starting from

29

Per month

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Custify pricing information

Value for money

5.0

/5

104

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Custify features

Functionality

4.9

/5

104

Total features

67

3 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Customizable Branding

Functionality contenders

Custify users reviews

Overall Rating

4.9

/5

104

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.39/10
Rating distribution

5

4

3

2

1

95

8

1

0

0

Pros
Client communication has improved, we save time and simplify reports. Their team really seems to care about each client and are very responsive to all our questions or requests.
This CRM tool is very useful and it helps you save a lot of time, while all of your tasks work more smoothly.
It’s been quite easy to implement and the team was really helpful providing technical support and recommendations. We got a lot of ideas of great use cases we had not thought of.
Cons
Since we are not wasting anymore time to identify problems, we have more time for our clients and that can be seen in the churn numbers.
This was due to the fact we focus on so many things that it seemed we didn't have a clear objective. The dashboard is missing a lot.
At first it’s a bit difficult to use, but once you get the hang of it, you become a duck in the water.

Overall rating contenders

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Gabriela A.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Upselling twice as much since we installed Custify

Reviewed 3 years ago

I use Custify daily for reporting and targeting clients. It’s an amazing tool to have. With the customer 360 view, I have all the info in one place, whereas before I had to go through multiple apps to get the same result.

Pros

Setting my segments based on any metric or health score and setting up a custom playbook targeted to a specific type of client makes my work so much easier. When a trial is close to ending or when a client has reached a limit in their plan, I get an alert and can use the setup in Custify to reach out with a specific offer to upgrade or upsell.

Cons

When you first do the setup you need help from the Custify team, but afterward, everything gets pretty easy. No major problems so far.

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Ovidiu V.

Computer & Network Security, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy integration, great value

Reviewed 4 years ago

These guys know what they're doing. They're complete professionals. Will save both your developers and your CS team a lot of time.

Pros

Just finished the concierge onboarding. These guys did EVERYTHING to make sure I'm well set up, everything is integrated, and gave me some great ideas to make sure I get better results. We have a small company and I wear many hats so getting this help is great.

Cons

I'm just getting started, so ask me again in a few weeks, but if I had an issue, I'd probably just reach out to the company. They've been very welcoming to questions.

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Jonas S.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Love it! Quality improvements needed.

Reviewed 6 months ago

We are very happy overall!

Pros

Custify is extremely fit for purpose and seemingly the only "lightweight" CS tool out there. It has everything you need for your daily business as a CS-Manager and does things well overall. - It's pretty easy to implement- It's very easy to use- It has alle necessary features; especially health scoring is a charm

Cons

You notice how young the company is by counting minor bugs. Nothing severe. But plentiful enough to be annoying from time to time.

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James D.

Information Technology and Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Software that changed the game for us thanks to its automation features

Reviewed 3 years ago

We don’t have a big team so any task that can be automated is time saved and invested in attention to the client. Custify offered us what no other software did: a team that helps us with a smile on their face, a customer 360 view that allows us to find every information in no time and a great product overall.

Pros

Being able to use an automated process to know when a user is at the end of his trial or when to upsell or upgrade is a big plus. Finding urgent alerts and tasks early in the morning automatically assigned and not having to look for the information manually in different apps is another big plus.

Cons

It may seem expensive at first but in the end, it will save you a lot of money, especially if you implement it correctly.

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Mihai S.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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There is no better software on the market

Reviewed 3 years ago

Our business has been doing so much better since we implemented Custify. Clients are satisfied with how fast we respond to any problem that shows up and we have been able to upsell much more than in the past. Since we are not wasting anymore time to identify problems, we have more time for our clients and that can be seen in the churn numbers.

Pros

Our churn has dropped by a lot thanks to Custify. Our entire team has access to the same data, at the same time so it feels like we are together even though in reality we haven’t been in the same room in months. We get alerts based on the health scores we set for our clients so we know exactly when one of them is at a risk of churn, thus we are able to react much faster and keep the client happy by creating a new package.

Cons

None, really. This is by far the best software on the market.

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