Custify Pricing, Features, Reviews & Comparison of Alternatives

Pros
The flexible workflows you can customize by customer segment and the automation. Also the fact you see multiple health scores, not to mention health trends, on one screen. The task manager that helps you manage your team and keep them focused on the goal.

Cons
No real cons, except an internal one, and that is that we didn't plan enough time to study all the features right from the start. The software is very easy to use, but it's more powerful than it might seem at first. Schedule time with your team to play with it before you get started and make use of their free onboarding support.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support.

Cons
Nothing so far. We'll review this with with every new use case.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Just finished the concierge onboarding. These guys did EVERYTHING to make sure I'm well set up, everything is integrated, and gave me some great ideas to make sure I get better results. We have a small company and I wear many hats so getting this help is great.

Cons
I'm just getting started, so ask me again in a few weeks, but if I had an issue, I'd probably just reach out to the company. They've been very welcoming to questions.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love the product, but I want to tell you – get the concierge onboarding. They talk to you about your goals, they help your developers, they make sure you're set up and tracking what actually matters to your bottom line.

Cons
I could really use a monthly newsletter that gives me an overview of how my key accounts are doing.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- The task manager here is very much like Trello. You can differentiate labels by color, assign them to your CS managers, and it's very focused on the action everyone needs to take to get to the next step. Very efficient. We have been looking at several platforms and Custify stood out by far with their UI and UX, really state of the art. You can reach everything within a click and the product is really super fast. We are able to track all our KPIs (health scores) and they are all visible in the 360-view. We also can alert ourselves if any of those drop under a defined value. This way we are always proactive with our key customers, instead of waiting for them to cancel.

Cons
I've been thinking about what to write here for a while, but I just really love this product.

Rating breakdown

Likelihood to recommend: 10/10