Custify Pricing, Features, Reviews & Comparison of Alternatives

Pros
Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support.

Cons
Nothing so far. We'll review this with with every new use case.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Best part of this is tracking health score for each account. By measuring Member at Risk (MAR), we are able to proactively act and save clients before they even attempt to cancel.

Cons
I am trying to think about cons for this product. I relly can not think of anything that is bad. Really.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Having all the information about a client in one place, in a customer 360 view, is a time-saver. Custify gives us the possibility to make segments, monitor what lifecycle step every client is in, and get alerts when a user is stuck in the onboarding process. I can either set the system to target them with customized messages or I can do it myself. Being able to step in quickly is one of those things that makes work easy. Not long after our business became a Custify customer, I could see the improvements in my reports and I would never go back to the way we used to do things.

Cons
The ability to customize emails is somewhat limited and for some reports, we had to ask for their help, but the overall experience tops any con.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Setting my segments based on any metric or health score and setting up a custom playbook targeted to a specific type of client makes my work so much easier. When a trial is close to ending or when a client has reached a limit in their plan, I get an alert and can use the setup in Custify to reach out with a specific offer to upgrade or upsell.

Cons
When you first do the setup you need help from the Custify team, but afterward, everything gets pretty easy. No major problems so far.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Custify allows us to automatically target out-reach to our customer base based on actions (or inactions) taken by the users on our platform. This allows us to identify the people who are using our product but could be getting more out of it. The fact that Custify connects to Zapier is a huge up-side for us, it allows us to really have some fun with the automatic out-reach that we trigger based on metrics that we use Custify to identify. On top of that, [SENSITIVE CONTENT HIDDEN] made onboarding very easy. It took us a little longer than expected to get set up, but those gentlemen helped us keep things moving forward offering guidance when it was needed.

Cons
I really don't have any dislikes about Custify. The only thing that would even further improve my review would be some additional 'in-Custify' analytics/ data tracking. Custify has a great team and when I have questions I feel totally comfortable hitting their guys up when we need help or run into any issue.

Rating breakdown

Likelihood to recommend: 10/10