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Custify Pricing, Features, Reviews and Alternatives
Custify product overview
What is Custify?
Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.
Typical customers
Platforms supported
Support options
Training options
Custify pricing information
Value for money
5.0
/5
81
Starting from
No pricing info
Value for money contenders
Custify features
Functionality
5.0
/5
81
Total features
51
2 categories
Functionality contenders
Custify users reviews
Overall Rating
5.0
/5
81
Positive reviews
100
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.54/10
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Karla S.
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Marius Daniel I.
Oliver A.
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Overall rating contenders
Oliver A.
Verified reviewer
Computer Software, 11-50 employees
Used daily for 6-12 months
Review source
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We’ve increased our customer satisfaction, resulting in higher revenues for us, the tool pays itself in the first day of the month - highly recommend.
Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support.
Nothing so far. We'll review this with with every new use case.
Anonymous Reviewer
Verified reviewer
Computer Software, 51-200 employees
Used daily for 6-12 months
Review source
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I would say that Custify is like a magic 8 ball; it somehow always has the right answer and our clients get better service in the end. The segmentation feature is great and the results are accurate. My reporting on our clients’ feature usage has never been more accurate. Custify saves time and lowers churn once you learn how to use it correctly.
When I use the customer 360 view, I can see how clients use our software to solve their issues. Custify also allows me to see the clients’ engagement with our product and use those insights through custom playbooks or segmented reports.
There isn’t really anything I don’t like so far. Maybe the mobile view has some weird bugs.
Stijn S.
Verified reviewer
Financial Services, 11-50 employees
Used daily for 6-12 months
Review source
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Love it. LOVE IT! I can't say it enough! They found a pot of gold.
Let me start of by saying: from day one you are treated like you're a king or queen. The CS team is out of this world. Back to the tool - I literally love everything: * Easy to set-up * Really nice dashboarding * You have detailed reporting in just a few clicks * Keep track on your customers behavior in a nice & structured AND well-controlled ways * Spot risks in no time
Literally nothing. Like legit nothing. I would say that I didn't like that I didn't find this tool sooner in my career.
Mary C.
Marketing and Advertising, 51-200 employees
Used daily for 1-2 years
Review source
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All in one software... I like that it helps us track businesses that are at risk so that we can be proactive and prevent churn. I also like the tasks section, it helps the team be on top of their duties, deadlines, etc. The onboarding is great and Custify team is super helpful.
It's great but such a complex platform that some things can be easily forgotten if you are not making the adjustments within the platform on daily basis. In all cases, the support team is always there to give us the instructions and help with any questions we may have.
Theodora S.
Verified reviewer
Marketing and Advertising, 1-10 employees
Used daily for 6-12 months
Review source
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In the last 6 months, we have experienced a lot of growth, and because of Custify we could manage a larger number of customers with a small team without jeopardizing the customer experience. It helped us streamline our internal processes between CS and Marketing/Sales efforts.
- Customer data in one place - Manage and automate tasks properly. - Measuring general and in-depth account manager performance. - Manage a large number clients with a small team
I wish there were more helpful product documentation materials so that whenever we have a question to first go and check the docs rather than talk to our CSM. Nevertheless, our CSM, Irina, is there for us everytime we need her and her response time is super fast. It is nice to know that whenever you have a problem, somebody will treat it with a high priority and try to solve it fast.
Custify FAQs and common questions
Q. What type of pricing plans does Custify offer?
Custify has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of Custify?
Custify has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Custify support?
Custify supports the following languages:
English
Q. Does Custify offer an API?
Yes, Custify has an API available for use.
Q. What other apps does Custify integrate with?
Custify integrates with the following applications:
Microsoft Outlook, Zoho CRM, Zapier, Recurly, Gmail, Segment, Salesforce.org Nonprofit Cloud, Pipedrive, Freshsales, Freshdesk, HappyFox Workflows, Stripe, Slack, Microsoft 365, Zendesk Sell, Wix Answers, Chargebee, Xero, HubSpot CRM, Intercom, Zendesk
Q. What level of support does Custify offer?
Custify offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)
Common Custify comparisons
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