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Custify

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Customer success solution for SaaS businesses

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Custify Pricing, Features, Reviews and Alternatives

Custify product overview

What is Custify?

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
In Person
Live Online
Webinars
Videos

Custify pricing information

Value for money

5.0

/5

105

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Custify features

Functionality

4.9

/5

105

Total features

67

3 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Customizable Templates

Functionality contenders

Custify users reviews

Overall Rating

4.9

/5

105

Positive reviews

99

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.4/10
Rating distribution

5

4

3

2

1

96

8

1

0

0

Pros
Client communication has improved, we save time and simplify reports. Their team really seems to care about each client and are very responsive to all our questions or requests.
This CRM tool is very useful and it helps you save a lot of time, while all of your tasks work more smoothly.
It’s been quite easy to implement and the team was really helpful providing technical support and recommendations. We got a lot of ideas of great use cases we had not thought of.
Cons
Since we are not wasting anymore time to identify problems, we have more time for our clients and that can be seen in the churn numbers.
This was due to the fact we focus on so many things that it seemed we didn't have a clear objective. The dashboard is missing a lot.
At first it’s a bit difficult to use, but once you get the hang of it, you become a duck in the water.

Overall rating contenders

Custify FAQs

Q. What type of pricing plans does Custify offer?

Custify has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Custify?

Custify has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Custify support?

Custify supports the following languages:
English


Q. Does Custify offer an API?

Yes, Custify has an API available for use.


Q. What other apps does Custify integrate with?

Custify integrates with the following applications:
Microsoft Outlook, Zoho CRM, Zapier, Recurly, Gmail, Segment, Salesforce.org Nonprofit Cloud, Pipedrive, Freshsales, Wootric, Freshdesk, HappyFox Workflows, Stripe, Slack, Microsoft 365, RudderStack, Zendesk Sell, Chargebee, Xero, HubSpot CRM, Intercom, Zendesk Suite


Q. What level of support does Custify offer?

Custify offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)

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