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Custify Pricing, Features, Reviews and Alternatives

Custify product overview

What is Custify?

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
In Person
Live Online
Webinars
Videos

Custify pricing information

Value for money

5.0

/5

81

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Custify features

Functionality

5.0

/5

81

Total features

51

2 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Data Import/Export
Customizable Branding

Functionality contenders

Custify users reviews

Overall Rating

5.0

/5

81

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.54/10
Rating distribution

5

4

3

2

1

81

0

0

0

0

Pros
My overall experience is great. Aside from being a good product at a reasonable price, their customer service is very good.

KS

Karla S.

Client communication has improved, we save time and simplify reports. Their team really seems to care about each client and are very responsive to all our questions or requests.

MD

Marius Daniel I.

Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support.
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Oliver A.

Cons
Since we are not wasting anymore time to identify problems, we have more time for our clients and that can be seen in the churn numbers.
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Mihai S.

This was due to the fact we focus on so many things that it seemed we didn't have a clear objective. The dashboard is missing a lot.
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Mihaela B.

At first it’s a bit difficult to use, but once you get the hang of it, you become a duck in the water.
AvatarImg

Shweta R.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Loving it so far

Reviewed 3 years ago

We’ve increased our customer satisfaction, resulting in higher revenues for us, the tool pays itself in the first day of the month - highly recommend.

Pros

Various health scores in a 360 view of our customers, very flexible automation engine, actionable tasks and super easy to use UI. Also worth mentioning the great onboarding and follow-up support.

Cons

Nothing so far. We'll review this with with every new use case.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Understanding our clients and leveraging that data is Custify’s main value

Reviewed 8 months ago

I would say that Custify is like a magic 8 ball; it somehow always has the right answer and our clients get better service in the end. The segmentation feature is great and the results are accurate. My reporting on our clients’ feature usage has never been more accurate. Custify saves time and lowers churn once you learn how to use it correctly.

Pros

When I use the customer 360 view, I can see how clients use our software to solve their issues. Custify also allows me to see the clients’ engagement with our product and use those insights through custom playbooks or segmented reports.

Cons

There isn’t really anything I don’t like so far. Maybe the mobile view has some weird bugs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A true hidden gem in the forest of CS Tools

Reviewed 2 months ago

Love it. LOVE IT! I can't say it enough! They found a pot of gold.

Pros

Let me start of by saying: from day one you are treated like you're a king or queen. The CS team is out of this world. Back to the tool - I literally love everything: * Easy to set-up * Really nice dashboarding * You have detailed reporting in just a few clicks * Keep track on your customers behavior in a nice & structured AND well-controlled ways * Spot risks in no time

Cons

Literally nothing. Like legit nothing. I would say that I didn't like that I didn't find this tool sooner in my career.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software for Customer Success!

Reviewed 14 days ago
Pros

All in one software... I like that it helps us track businesses that are at risk so that we can be proactive and prevent churn. I also like the tasks section, it helps the team be on top of their duties, deadlines, etc. The onboarding is great and Custify team is super helpful.

Cons

It's great but such a complex platform that some things can be easily forgotten if you are not making the adjustments within the platform on daily basis. In all cases, the support team is always there to give us the instructions and help with any questions we may have.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Not a marketing tool but we do get a lot of insights out of it

Reviewed 4 months ago

In the last 6 months, we have experienced a lot of growth, and because of Custify we could manage a larger number of customers with a small team without jeopardizing the customer experience. It helped us streamline our internal processes between CS and Marketing/Sales efforts.

Pros

- Customer data in one place - Manage and automate tasks properly. - Measuring general and in-depth account manager performance. - Manage a large number clients with a small team

Cons

I wish there were more helpful product documentation materials so that whenever we have a question to first go and check the docs rather than talk to our CSM. Nevertheless, our CSM, Irina, is there for us everytime we need her and her response time is super fast. It is nice to know that whenever you have a problem, somebody will treat it with a high priority and try to solve it fast.

Custify FAQs and common questions

Q. What type of pricing plans does Custify offer?

Custify has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Custify?

Custify has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Custify support?

Custify supports the following languages:
English


Q. Does Custify offer an API?

Yes, Custify has an API available for use.


Q. What other apps does Custify integrate with?

Custify integrates with the following applications:
Microsoft Outlook, Zoho CRM, Zapier, Recurly, Gmail, Segment, Salesforce.org Nonprofit Cloud, Pipedrive, Freshsales, Freshdesk, HappyFox Workflows, Stripe, Slack, Microsoft 365, Zendesk Sell, Wix Answers, Chargebee, Xero, HubSpot CRM, Intercom, Zendesk


Q. What level of support does Custify offer?

Custify offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)

Common Custify comparisons

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