ChurnZero vs HubSpot Service Hub

Zendesk Suite

Freshdesk

Intercom

Gainsight CS

Totango

ClientSuccess

Compare ChurnZero and HubSpot Service Hub based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Gainsight helps companies protect revenue and drive expansion by unifying customer data, surfacing AI-powered insights, and automating engagement across the post-sale journey.


ClientSuccess is a client success and onboarding software solution. It brings all customer information into a single place to focus on client onboarding, adopting, renewal, and growth.

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Ad hoc Analysis

Alerts/Notifications

Audit Trail

Behavior Tracking

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Logging

Checklists

Churn Management

Client Database

Client Management

Client Tracking

Collaboration Tools

Commenting/Notes

Communication Management

Configurable Workflow

Contact Database

Contact Management

Content Creation

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

For iPad Devices

Forecasting

Gantt/Timeline View

Goal Setting/Tracking

Health Score

Interaction Tracking

Knowledge Management

Leaderboards

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Negative Feedback Management

NPS of Customers

NPS Survey Structure

Onboarding

Opportunity Management

Performance Metrics

Predictive Analytics

Process/Workflow Automation

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Renewal Management

Reporting & Statistics

Reporting/Analytics

Revenue Management

Role-Based Permissions

Sales Forecasting

Sales Pipeline Management

Sales Trend Analysis

Search/Filter

Segmentation

Self Service Tools

Sentiment Analysis

Single Sign On

Survey/Poll Management

Surveys & Feedback

Tagging

Task Management

Task Progress Tracking

Templates

Text Analysis

Third-Party Integrations

Time Tracking

To-Do List

Trend Analysis

Usage Tracking/Analytics

Visual Analytics

Widgets

Win/Loss Analysis

ChurnZero

Web-based

Client Success Manager

ChurnZero is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach.

Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.

Director of Customer Success

The CSM we have been assigned to is great, and is always very responsive when I have a question. CZ has certainly given us a glimpse into our customers that we did not have before.

Customer Success Manager

Great at NPS surveys and allows quick replies to comments/scores. Over-all highly recommend to improve retention and reduce churn.

Account Executive 

Having the quick insight into usage data helps me know which clients I need to contact and address an issue with, which helps me save revenue or build a more accurate forecast.

Customer Success Team Lead

Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent.

Data Analyst

The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations.

Sr. Account Manager

ChurnZero also has a churn score associated with each account so I can quickly key in on the accounts that need more help and find those customers who are super users.

Account Executive

Great insights to my clients and their usage; easy to use.

CS Ops

Chunzero is a funcional, relatively easy to learn and implement software if you use other softwares with native integration like Salesforce.

VP of Software Engineering

There's nothing I can say that I outright dislike about ChurnZero, just 'wish-list' types of things that come up.

Senior Customer Success Engineer

SENSITIVE CONTENT HIDDEN] would go above and beyond for us on multiple occasions and quite frankly the main reason why I am providing this review. Integrations available out of the box work great.

Senior UX Researcher

I've been really impressed with ChurnZero overall.

Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.

Client Success Director

This allows to get out in front of adoption and engagement before the client churns. I like the event tracking and live export functionality.

Salesforce Administrator

Overall this product gives the customer success team the information they need to see. It is simple for them to see aggregate NPS Score, Revenue, etc of all their accounts.

Unfortunately, this occurred quite a few times with little to no recourse.

We are able to publish metrics to the organization which keeps a pulse on who is engaged and who is not. It has provided tremendous insight to our leadership team.

ChurnZero screenshot: Control

ChurnZero screenshot: Understand

ChurnZero screenshot: Communicate

ChurnZero screenshot: Automate

ChurnZero screenshot: Collaborate

Large Enterprises

Mid Size Business

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

AI Copilot

Alerts/Escalation

Analytics

Automated Routing

Autoresponders

Canned Responses

Chat/Messaging

Chatbot

Customer Support

Customizable Forms

Document Storage

Geotargeting

Help Desk Management

Inbox Management

Knowledge Base Management

Lead Generation

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Multi-Language

Offline Form

Prioritization

Proactive Chat

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Search

Self Service Portal

Service Level Agreement (SLA) Management

Social Media Integration

Support Ticket Management

Support Ticket Tracking

Transcripts/Chat History

Transfers/Routing

Workflow Management

HubSpot Service Hub

Android

iPad

iPhone

Digital Marketing Specialist

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.

Costumer Success Assessor

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

Customer Success Specialist

This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.

ChurnZero vs HubSpot Service Hub Comparison (2026)

ChurnZero vs HubSpot Service Hub Comparison (2026)

ChurnZero

HubSpot Service Hub

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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