Commence vs Zoho CRM

HubSpot Marketing Hub

Pipedrive

Bitrix24

charles

Orangedox

SimplyDesk

Compare Commence and Zoho CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

SimplyDesk is an all-in-one IT management platform combining Helpdesk, asset tracking, remote tools, alerts, and reporting. Scalable, easy to deploy, and available in SaaS or on-premise. Includes expert support to help you stay efficient at every stage.



Orangedox is a cloud-based software that helps Dropbox and Google Drive users store, track, customize, and share documents to streamline sales, marketing, and compliance processes. Content creators can publish Lightroom presets, DNG filters, or graphics and distribute them using a shareable link.

An affordable robust On Line CRM Software solution for businesses of  5 to 200 users that includes Contact Management, Activity Management, Sales Management, Lead Management, Marketing, Customer Service, Project Management and Reporting.

Calendar/Reminder System

Campaign Management

Channel Management

Contact Database

Contact Management

Contract/License Management

Customer Database

Dashboard

Data Import/Export

Document Storage

Email Management

Email Marketing

Field Sales Management

For Insurance Industry

Forecasting

Interaction Tracking

Internal Chat Integration

Lead Generation

Lead Management

Lead Qualification

Marketing Automation

Mobile Access

Opportunity Management

Performance Metrics

Proposal Generation

Prospecting Tools

Quotes/Estimates

Referral Tracking

Reporting/Analytics

Sales Forecasting

Sales Pipeline Management

Search/Filter

Segmentation

Shared Contacts

Social Media Integration

Task Management

Territory Management

Workflow Management

Commence

Android

Web-based

Windows

iPad

iPhone

President & CMO

You can change the look and feel to what works for you. The Agents creation function (which is like a Macro function is quite strong and powerful, and so is the filtering and sorting capabilities.

President

We are excited to be on board with Commence CRM. The company did a fantastic  job implementing the program and tailoring it to our requirements.

Commence is a powerful tool that integrates marketing, sales and lead management seamlessly. Commence support has been amazing with a friendly knowledgeable staff eager to help.

This was very important to use as we did not want to hear that we have to spend a lot more money to tailor the system. They have provided excellent support with a knowledgeable and friendly staff.

We are pleased with the product and Commence customer service has been excellent.

I definitely recommend Commence CRM to those looking for a quality CRM system and great service.

Especially when we have Flo helping us, she always helps to simply, explain and resolve the issue.

Trial Attorney

And it integrates with Outlook. And it synchronizes across my desktops and laptops and my assistant can seamlessly help.

Robust Producty with Great Functionality and Flexibility.

Inability to store files (docs, PDFs, etc) directly within the database. Lack of formatting options (highlighting, bullets) in text fields.

Marketing and Analytics 

The ease of this transition had afforded us a rapid return on our investment. Features like this are the differentiation between Commence and those that simply  download and walk away.

Consultant

As indicated our experience has been very good with the product and the company.

Really, really flexible, and builtin design tools have allowed us to easily enhance the app to meet our (very unique) needs. Easy to use, with excellent performance.

Marketing 

Very ease to use yet offers robust functionality.

Director of Audiology

I have to say thank you to Commence Tech Support.

We have automated numerous departments and also SMB's with Commence and have yet to find a problem it will not bring a proper solution.

Director of Operations

We have had employee complaints about redundancy  and not as user friendly to navigate through.

Commence screenshot

Large Enterprises

Mid Size Business

Non Profit

Small Business

Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

HubSpot Marketing Hub is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing automation, social media, analytics, and more, for marketing teams of all sizes to grow traffic, convert leads and track customers, all in one place

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

A/B Testing

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Appointment Management

Appointment Scheduling

Asset Lifecycle Management

Automated Routing

Budgeting/Forecasting

Business Card/Badge Scanning

Business Process Automation

Business Process Control

Buyer Management

Calendar Management

Calendar Sync

Call Management

Campaign Analytics

Campaign Planning

Campaign Segmentation

Chat/Messaging

Chatbot

Churn Management

Client Management

Client Portal

Client Tracking

Client/Property Matching

Collaboration Tools

Commenting/Notes

Communication Management

Configurable Workflow

Content Library

Content Management

Conversion Tracking

Correlation Analysis

Customer Activity Tracking

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Social Profiles

Customer Support

Customer Surveys

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard Creation

Data Entry

Data Security

Data Synchronization

Data Visualization

Deal Management

Document Management

Donor Management

Drag & Drop

Drip Campaigns

eCommerce Management

Email Response Control

Email Templates

Email Tracking

Engagement Tracking

Estimating

Event Triggered Actions

Exception Reporting

Expense Tracking

Feedback Management

File Sharing

For AEC Industry

For Financial Institutions

For Healthcare

For iPad Devices

For Mac Devices

For Nonprofits

For Real Estate

For Sales Teams/Organizations

Zoho CRM

Director of Marketing Technology

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Manager

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

Software Data Analyst

I like the most about the collaborative easy to use tools with any type of function like customer service,  marketing and creating automated responses which are very helpful.

Enterprise Application Engineer

ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Ecommerce Manager 

It is easy to use, it works perfectly fine and integrates easily with other software so it is a complete solution for the business.

Owner

I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.

Product Support Analyst

Zoho CRM is very effective in helping you manage your day to day businesses. The ease of integration is amazing.

Director Marketing

As we have Zoho Mail for our business account, the ability to seamlessly integrate from mail to CRM is very helpful. As other CRMs usually only easily support Gmail or Outlook, this is a benefit.

SR Team Lead 

Overall its a good application to be invested on if  you want good maintenance of your records. AlsoThe customer support is very supportive and almost always available.

VP Sales & Marketing

The powerful email tools are one of the best for marketing and are included at a very competitive price point for small to medium-sized businesses.

Managing Partner

I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.

Busniess Development - Sales

They have a great help section with useful videos and their support also helped us implement things very smoothly. Its easy to create tasks and the reminder system is excellent.

My experience with Zoho has been fantastic, another thing I love about their software is the support. They support is unparalleled in the industry, fast and responsive with solutions.

Director

Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.

Commence vs Zoho CRM Comparison (2026)

Commence vs Zoho CRM Comparison (2026)

Commence

Zoho CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives