Commence Pricing, Features, Reviews & Alternatives

Commence

Online CRM for Small to Mid-Size Businesses

4.83/5 (41 reviews)

Commence overview

What is Commence?

Core Features of the Dashboard:
- Real time snapshot of leads, sales and service activity
- Read or compose e-mail right within the dashboard
- Analyze trends in your sales funnel
- Alerts keep you on top of your game
- Dashboard is customizable by individual or job function

Core features of Help Desk and support
- Create, track, escalate and resolve customer service requests
- Resolve Service requests quickly and efficiently
- Ensure consistent customer responses while lowering training cost
- Introduce new products and services while delivering world-class customer service
- Real time customer support dashboard measures staff productivity
- Analytical reporting provides number of active tickets, how long they have been open and if they have been escalated

Core features for reporting and analytics
- View account status, identify new opportunities, manage the sales pipeline and the efficiency of your sales team
- Pre-built, ad-hoc and graphical reporting help you to make informed business decisions
- Built in report generator enables the creation of customer reports
- Identify issues and take appropriate action before they impact your business
- Monitor the effectiveness of sales opportunities, marketing programs and service ticket management
- Graphical analysis provides a quick view of deal flow, win/loss analysis, average deal size and more
www.commence.com

Pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

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Commence screenshotCommence CRM Overview 2019Commence screenshotCommence screenshotCommence screenshotCommence screenshot
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Commence user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.8
  4.9
Robert P.

Recently I upgraded my Jurassic age version of Commence (standalone version) to RM 6.1

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

I use Commence for calendaring, contact management, task management and timekeeping. When it comes to personal and professional information management, I essentially "live" in Commence. I cannot imagine working life without it.

Pros
The upgrade process was efficient, professionally handled and seamless. Commence is extremely customizable. On startup, it loads almost instantly. I have a very small firm, and I use it constantly for calendaring, contact management, task managment and timekeeping. I've used Commence since the early 2000's, and Commence Corp. has consistently supported and improved its products.

Cons
I rated it tops in Ease of Use, although for a solo user like me there is a learning curve. The User Manual is very good (occasionally a bit technical).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ozair E.

Very intuitive. Easy to mold to your specific needs. Powerful CRM for multiple needs

Used daily for 2+ years
Reviewed 2018-02-22
Review Source: Capterra

Multiple. It has become my primarty Database and CRM software. For a small business with multiple needs, at an extremely reasonable cost per year.

Pros
Commence user for 15 yrs. As a marketing consultant and service provider to multiple non-profit clients, Commence is the primary Database/CRM software I use for all my needs. I have created multiple Commence Databases for multiple applications on my own to suit my specific and particular needs. I have created Commence Applications for Client Management, Inventory management and GTD (Getting Things Done) for my day to day handling of projects and tasks. ALong with many applications for Personal use as well. Once you get a hang of it, it is really very easy to set-up for your specific needs, and more importantly, to change things on a fly when you need to implement a change. I do that constantly. You can change the look and feel to what works for you. The Agents creation function (which is like a Macro function is quite strong and powerful, and so is the filtering and sorting capabilities. Have to mention the connectivity function of one category to the other, which is very powerful as well. Bottom line. I am not a programmer, I am a marketer and administrator, and I can create, modify and change Commence to suit my needs. I am sure you can too...

Cons
I would like Commence to address in their future version of non web based standalone Commence: 1. Allow creation of some sort of Simple Spreadsheet into the DB. Spreadsheet format is something that we are all fond of and comfortable with, and it would be a great boost to have that functionality built in. If this exists already, and I am not aware of it, please let me know? 2. While adding text in notes, it would be great to have some flexibility to change fonts and sizes within the single note itself, that will allow some emphasis to draw attention to it. Right now only one singe font and size is allowed, which is OK, but in a long note, the change in font or the ability to increase/decrease its size or make it italic or underlining it, would make the notes much easier to read and follow.

Response from Commence


Thank you for your recommendations. You'll be pleased to learn we have a grid view that provides a spreadsheet view right in the product. We have also received suggestions about allowing formatted text in notes and will consider this for the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenny R.

We have had employee complaints about redundancy and not as user friendly to navigate through

Used weekly for 2+ years
Reviewed 2017-05-15
Review Source: Capterra

online document storing

Pros
Easy searchable fields are super helpful in looking up accounts and clients. Other than not, not much else.

Cons
There does not seem to be duplicate check feature. Meaning before we can create an account, if we type in the name, it should check to make sure there is not one already created. We have to do it manually our selves.

Response from Commence


Jenny, there is a duplicate feature in the product. It is an option that can quickly be turned on by the system administrator. You can do this under the license settings tab. This will flag any duplicates that people try to enter into the system and address the redundancy issue you mentioned. Furthermore we would be happy to provide additional training for those that may not be as familiar with the product. They can also take advantage of our free training videos on the Commence web site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Dave M.

Product flexibility and customizability are 2nd to none.

Used daily for 2+ years
Reviewed 2017-05-22
Review Source: Capterra

Cost effective, configurable, maintainable CRM.

Pros
As a Manufacturers Representative, we have created an implementation of Commence on which we run almost all of our business operations (Opportunity Management, Sales History, Quotations, Forecasts, Tracking overseas, Leads, Target customer, as well as the usual CRM contact info). We developed this in-house from the ground up to meet our specific needs....and so can you! Why shoe horn your data needs into a non-optimal architecture? Commence RM Desktop is very easily configurable which is a top priority for us as the configuration of incoming and outgoing data requirements seems to change at least quarterly by at least a couple of the Manufacturers we represent. This demands updates to the architecture which would be prohibitively expensive and time-consuming if we could not do them in-house. Commence RM Desktop strikes the right balance with flexibility that can be implemented by non-computer scientists (or expert developers). Their top notch support has been invaluable in the 1-2 instances where we ran into some unforeseen glitches (mostly the result of user error).

Cons
While spreadsheets are the best tool to analyze data, CRMs were never designed to do that. But, the ability to compile reports with totals/summaries is a challenge to implement in Commence RM Desktop (lots of scripting required which we choose not to do due to maintainability concerns). Manually filtering data within Commence (and using the summary button for totals and averages) works great for the most rudimentary tasks, and exporting as tab-delimited TXT takes a few easy steps to get into Excel.

Response from Commence


Thank you for your review of Commence. Buyers of CRM software often overlook the need for a flexible solution that can change along with their business. Thank you for bringing this to the attention to others. Whether you are using our cloud based version or our desktop solution, this flexibility coupled with robust functionality and best in class customers service differentiate Commence CRM from competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John M.

Cornerstone business product - Since 1994

Used daily for 2+ years
Reviewed 2017-05-19
Review Source: Capterra

I never loose a contact - backup automation to the cloud I never loose a document - access to all documents generated since 1994 I can generate document and letters rapidly It integrates our data right across all platforms It integrates all business activities seamlessly.

Pros
Excellent and readily customizable GUI. Enormous flexibility and ability to use "agents" to undertake otherwise complex tasks - no coding required. Agents can integrate with everything from Google Earth to Skype and automate backups to the cloud. MS Office integration allows document generation from within the product, seamlessly merging address data and word templates. Integration with Outlook is excellent. Android integration allows contacts, tasks and calendars to be actively synced to you devices. The server application is also robust with numerous syncing options from network to FTP and email. Cloud integration for documents. Commence manages >10,000 contacts >7,000 companies >100 projects and >30,000 documents in a relational database that has >130 Categories (sub-databases) for us. We can near instantly locate any document generated since 1994 and that is from contacts, companies projects etc. Value for money - hard to beat!

Response from Commence


John, thank you for taking the time to articulate the merits of Commence CRM. We are happy that you are realizing so much value from the product and have taken the time to inform others of the unique capabilities we can bring to their business. We appreciate your support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Commence pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starting at $19.00/user/month

Commence features

API
Contact Management
Customer Database
Data Import/Export
Email Management
Email Marketing
Mobile Access
Reporting/Analytics
Search/Filter
Social Media Integration

Access Controls/Permissions (294 other apps)
Activity Dashboard (384 other apps)
Alerts/Notifications (420 other apps)
CRM (304 other apps)
Calendar Management (308 other apps)
Customizable Branding (355 other apps)
Customizable Templates (310 other apps)
Reporting & Statistics (412 other apps)
Surveys & Feedback (292 other apps)
Third Party Integrations (425 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Commence

Key features of Commence

  • Lead Ranking & Scoring
  • Pipeline Management
  • Sales Management
  • Marketing Campaign Management
  • Customer Service/Help Desk
  • Social CRM
  • Account Management
  • Contact Management
  • Analytics
  • Organization Chart
  • Project Management
  • Sales Performance
  • Full Mobile Support
  • Outlook Integration
  • Google Apps Integration
  • "Converstaions" Internal Chat
View All Features

Benefits

- Improved Market Segmentation
- A Clear Value Proposition
- Increased Sales & Profitability
- Building Brand Recognition
- Management of the Sales Cycle
- Delivery of World-Class Customer Service