Copper vs Salesflare

HubSpot CRM

Salesforce Sales Cloud

Zoho CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Sales Pipeline Management

Customer Journey Mapping

Email Management

Calendar Management

Task Management

Workflow Management

Reporting/Analytics

Segmentation

Quotes/Estimates

Territory Management

Reviews for Copper come from a wide variety of industries, including marketing and advertising (9% of reviewers), real estate (8%), and computer software (6%). The most frequent use case for Copper cited by reviewers is CRM (62% of reviewers).

Users and use cases

Reviewers indicate Copper’s early plans are affordable and cost-effective for small businesses, and they appreciate its essential CRM features. Some users report costs rise with advanced features, larger teams, and premium plug-ins, diminishing overall value.

Value for money

The Copper integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.8 out of 5 for its integration with Copper) and Google Calendar (a scheduling product, 4.9).

Integrations

Copper is a CRM tool with key features that include contact management, interaction tracking, and more.

Copper

Web-based

iPad

iPhone

Android

Pipedrive

Insightly

Dynamics 365

Salesforce Starter

ActiveCampaign

Streak

SugarCRM

Starter

Basic

Professional

Business

Difficult cancellation and refunds

Co-Founder

They try to require you to cancel 30 days IN ADVANCE of the renewal date, but send no notification of that at that point, nor do the poorly written terms clearly state that.   

90% of reviewers feel negative about Cancellation and Refunds. Users report frustration with unclear cancellation policies, lack of timely notifications, and difficulty stopping recurring charges. Reviewers indicate that the process is confusing, with some saying they continued to be billed after attempting to cancel. Many users express dissatisfaction with the company’s strict no-refund policy, even for unused subscriptions or accidental renewals. Some mention challenges recovering deleted data and a lack of responsive customer support when addressing cancellation or refund issues.

Frequent technical glitches

Director of Sales

simple UI is also clunky and at times nonfunctional

A buggy plugin to Gmail that blew up some of my windows with a senselessly repeating 'copper' icon, an insanely annoying notification for every time someone reads an email that is completely non-obvious how to turn off, a buggy API to my drip marketing campaign tool that added friction to my life.

78% of reviewers feel negative about Bugs and Issues. Reviewers report encountering bugs such as slow loading times, erratic search functions, and occasional crashes. Users mention that integrations and plugins can be buggy, sometimes causing workflow interruptions or data inconsistencies. Some users highlight frustrations with the development pace and unresolved technical problems, noting that support responses can be slow or unhelpful. They also point out that certain features may not work as expected, leading to inefficiencies and additional troubleshooting.

High and rigid pricing

41% of reviewers feel negative about Pricing. Users say the platform is more expensive than comparable CRM solutions, especially when factoring in the cost of necessary add-ons or higher-tier plans. Reviewers mention that the per-user pricing and lack of affordable packages make it less accessible for smaller businesses. Some users feel that the value provided does not justify the cost, particularly when compared to competitors offering more features at a lower price. They also note that premium features often require costly upgrades.

Automated task organization

95% of reviewers feel positive about Task Management. Users say the integration with Google Workspace streamlines task creation, reminders, and calendar syncing, reducing manual data entry and saving time. Reviewers appreciate being able to assign, track, and prioritize tasks directly from their email or calendar, which helps them stay organized and ensures follow-ups are not missed. They report that automated reminders and the ability to manage tasks on both desktop and mobile improve their daily workflow. Some users mention that task sharing and customization options enhance team collaboration and overall productivity.

Comprehensive client tracking

Customer Success Manager

Copper provides a comprehensive suite of tools that allows me to track existing clients, identify opportunities, and communicate with different audiences based on their customer profile.  

92% of reviewers feel positive about Tracking. Reviewers appreciate being able to track client interactions, sales opportunities, and project progress all in one place. Users say the integration with Gmail and G Suite allows for automatic logging of communications and activities, which helps maintain a clear record of client history. They find features like opportunity tracking, activity logs, and workflow management useful for monitoring sales pipelines and ensuring timely follow-ups. Some users note that tracking tools help teams stay aligned and improve overall efficiency.

Intuitive and simple interface

Customer Support, Logistics, Admin

Using Copper is easy and it keeps information well organized and easily accessible.

95% of reviewers feel positive about Ease of Use. Reviewers indicate the platform is easy to learn, with a minimal and intuitive interface that works seamlessly across devices. Users find navigation straightforward, allowing them to quickly access needed information and manage tasks without unnecessary complexity. They appreciate the consistent user experience, especially for those familiar with Google products, and say the software keeps information well organized. Some users highlight that setup is quick and the system adapts well to their workflows, making daily use efficient and enjoyable.

Seamless Google integrations

93% of reviewers feel positive about Integrations. Users report that the deep integration with Google Workspace—especially Gmail, Calendar, and Drive—makes it easy to sync data, log communications, and manage workflows within familiar tools. Reviewers value the ability to connect with third-party apps like PandaDoc, MailChimp, and Zapier, which extends functionality and streamlines business processes. They mention that integration with Google services is a key reason for choosing the platform, as it minimizes duplicate work and supports efficient collaboration.

VP, Client Relations

Tags help me stay organized, and adding custom fields to every record type is very helpful.

Managing Director

We can track notes on our clients, organize new inquiries for our services, and increase communication between team members as a result.

In other words, Copper's training modules are very generic; their support is geared around how to use the platform instead of speaking to a specific need  Also, there are Q&A forums and office hours with staff support, but there aren't many video tutorials.

Office Administrator

We did have an issue with our filters. When we move a job to "Won" you have to do it 3 times in order for it to disappear from the column but the Copper helpline is always able to help us reset our filters.

Program Coordinator

I like the UI design, the sorting features, the categorical colouring, and the consolidation of information/files.

VP Of Sales and Marketing

Love the reminders and tasks that we can set to followup or complete tasks with customers.  

The customer service team is very responsive, and Copper has helped me become 10x more productive.

Community Director

Full sync with MailChimp can get costly quickly as the tiers jump you quickly up if your email audience is decently sized.

Owner

A month after implementing it our sales skyrocketed and have been growing ever since.

Researcher

Records that are inadvertently erased cannot be retrieved. If you unintentionally erase all of your contacts without performing a manual backup, that's bad.

Sales Operations Specialist

The feed lets me know what is going on, and being able to edit records inside of lists is convenient.

the gmail extension breaks some basic gmail functionality which I reported probably 2 years ago at this point, with no resolution

Even with a few things I wish they had, the customer service team is helpful to explain whether or not certain things can be utilized.

Business Development Manager

I also with you could send out weekly reports that show each individual project changes.

Digital Marketing Manager

What I love about this tool, is that it pairs perfectly with all google products, making it functional and perfect for keeping emails, calendar, alerts and more in order and up to date.

Retirement and Estate Tax Planning, Life Insurance, MBA, CRC

Does not allow you to create custom reports without higher package

Copper is very useful for our business to track out opportunities and have communication between all teams.

Founder

Very happy - use it every day and find it to be super efficient and flexible - saves me time and makes me more organized and productive.

The platform allows you to create a profile for each client, obtaining data not only from Gmail, but also from google.

Legal Assistant

The only fix I’ve found is that you can delete the email in the copper contact feed (it does not delete it from Gmail) but it does leave a block in the feed that says “this email was deleted” which of course doesn’t look good.

Specialist - Investor Relations

One limitation is that not all fields can be included in reports.

Sales

Usability, great program for sales and keeping track of your customers.

Office Manager

I can keep track of everything that needs done for each file.  

Head of Sales

Copper refused to make an exception despite inactivity and prompt communication.

National HELOC Executive

Love the user interface and the addition of features like automated emails recently

VP of Engineering

The messages are not filtered according to the checked filters.  

Director of New Business

I've designed software in the past and I tend to change software to suit my unique needs.

I also like the email tracking when it is functioning.

The interface was clean and simple when we first used it.

Senior Analyst

Copper is intuitive to use, provides great visuals, and enables impeccable analysis.

Relationship Manager

Does not have built-in mass email and tracking

Ease of creating automation of tasks, emails, and workflow

Marketplace Manager

Always signs you out, the extension is buggy and no longer autofills information

Subconsciously, I feel like if I changed my filter, I'm afraid of forgetting what it used to look like.

Territory Manager

Doing sales on the go without my laptop is highly difficult.

A lead/contact can be added multiple times.  

Overall it works well for what we need it but it can be a little bit lacking in some departments

I do not like that the app has very limited functionality.

President

It's a simple integration with the Google tools we already use.

The administrator is able to customize the contacts to include what is necessary for their type of business.  

It's user-friendly, quick to set up, and automates repetitive tasks and workflows.

There are no problems with Copper just people inputting information wrong.

Project Manager

Easy integration with other docs, easy to navigate the site

Head of Partnerships

Copper is a saving grace CRM for sales organizations

They are adding features, but some of them should have been there from day 1

Site Manager Manager

I find it somewhat frustrating to search Copper.

quite ok but the price was too high for such a product for a small startup where we would need 7 accounts from 20 people total...as we do not have a dedicated sales or crm person that was killing it

User Interface

Tracking

Bugs and Issues

Customization

Filtering

Features

Reporting

Sales Management

Email Tracking

Small Business

Freelancers

Large Enterprises

Mid-size Business

Users think Copper offers affordable pricing in its early plans, making it accessible for startups and small businesses. Some reviewers feel the software is cost-effective compared to alternatives like Salesforce and appreciate that it provides essential CRM features at a reasonable price point. Reviewers indicate that Copper’s integration with Google Workspace and other tools adds value, especially for companies already using these platforms. Some users say the product is easy to use and doesn’t require expensive onboarding or setup, which they see as a benefit for cost-conscious teams. Users report that Copper’s basic plans include enough functionality for many small businesses, but some reviewers find that more advanced features require upgrading to higher-tier plans, which can increase costs significantly. Some users say the price per user can become high as their team grows, and they note that certain functionalities are only available through additional paid plug-ins or premium plans. Reviewers appreciate the free trial and demo options, but some users report that Copper’s pricing strategy and lack of bundled packages make it less competitive as needs scale. Some reviewers feel the overall value diminishes at higher pricing tiers compared to other CRM solutions.

Salesflare is an intelligent CRM for small and medium sized B2B businesses, who want to sell more with less work. Unlike many other CRMs, it's very practical and simple to use. It also automates your data input, can send email sequences, and actively assists you with following up leads.

Proprietary

Salesflare

Windows

Linux

Chromebook

Bitrix24

Freshsales

Nimble

HubSpot Sales Hub

Growth

Business Development Executive

It's just built as a cheap pipeline reporting tool for small businesses, it really lacks a lot when you start thinking about using it as a complete contact management tool.

Director of Business Development

The tile system is very clean and easy to use as well as the notification of prospects interacting with our content and outreach efforts.

Manager

The AI-driven deal scoring and contact enrichment enhance our efficiency, allowing us to focus on meaningful customer interactions.

It's so complicated simply because their algorithms for consuming the data are so dense.

The seamless email integration provides invaluable insights, enabling personalized follow-ups.

Navigating it becomes a chore rather than an asset.

It does this by integrating with email systems and scanning emails for signatures that contain phone numbers, addresses, etc.  

Salesflare also created a feature for email marketing a while ago but when I tested it, it was lacking features such as reply-detection so I stuck with my other tool.

Director

The company has constantly added features - from email-campaigns ou of the CRM to rights management to manage teams and so forth.

IT Director

Salesforce is a very powerful software that can be used for all sorts of small business applications as it is very small to medium business-centric.

Social Media Manager

One of the drawbacks of Salesflare is the lack of support options. While the customer service team is generally helpful and responsive, there are limited options for more complex requests.

Senior Marketing Manager

I'd like it if this process could be simplified.

Its interface is intuitive and easy to use, and it has a wide range of features that allow users to track and manage their client relationships effectively.

You can organise your pipeline visually in different stages which makes it easy to get an overview.

However, the user interface could be improved in terms of general usability.

Salesflare has all features out of the box.

I think the interface could be better, but it does the job.

Principal 

So I hired someone to develop a list of 100 names, made sure my headers were right, created a Salesflare workflow, imported the list, dropped in my email, and set it to send the next morning.

Bus.Devt.Mgr

Team communication improves very much since you have at every phone call all relevant communication of your colleagues at hand, even when you were not copied on it initially.

Project Director

This has been a great addition to our sales process.

Assistant Manager

It is very easy to use and very affordable compared to other CRM software.

data profiler

I also like the ability to easily take notes and forecast sales based on my pipeline activity.

Head of Sales and Content Strategy

Sending email drops - use to be a lot easier but then "enhancements" were made and it's not nearly as intuitive and user friendly as it was previously for bulk sends. If you are sending journeys or more advanced sends the enhancements are probably a good thing but for how I use it, it's a lot more difficult now.

Copper vs Salesflare Comparison (2026)

Copper

Salesflare

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives