LiveAgent vs Emerald 

Zendesk Suite

Freshdesk

Zoho Desk

Cloud ERP

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Compare LiveAgent and Emerald  based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.

Start with a 1 month free trial, no credit card required.



Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Callback Scheduling

Call Center Integration

Call Center Management

Caller ID

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transfer

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chatbot

Chat/Messaging

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Data Management

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Distribution

Email Management

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

Forms Management

For Startups

Full Text Search

Gamification

Geotargeting

Help Desk Management

Inbound Call Center

Inbox Management

Reviews for LiveAgent come from a wide variety of industries, including information technology and services (12% of reviewers), marketing and advertising (7%), and computer software (7%). The most frequent use case for LiveAgent cited by reviewers is live chat (57% of reviewers).

Users and use cases

Most reviewers indicate LiveAgent delivers strong value for money, with comprehensive features at reasonable prices. Some users report that costs rise for advanced features or extra users, and they find lower-tier plans limited.

Value for money

LiveAgent is a live chat program with key features that include chat transcripts and history, real-time notifications, ticket management, chat messaging, and more.

LiveAgent

Web-based

Windows

Linux

iPhone

iPad

Android

Small

Medium

Large

Enterprise

IT Associate

LiveAgent is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard.

Chief Marketing Officer.

The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy.

Product Manager

Our main focus is give customer best solution if they purchase our products and in that case liveagent helps us to reply them instantly.

Senior Financial Analyst

The recording demonstrates a detailed number of records involving monetary exchanges that can play a crucial role in an auditor's work, since in such a manner the complete history of the discussions you had is recorded.

Operations Analyst

The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees

Discharge Planner

LiveAgent is a comprehensive customer support program that allows me to connect with patients via live chat, email and phone thus resolving and booking their appointments rapidly.

Customer Care Manager

Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team.

Founder’s office

Easy-to-use interface, fast ticket management, and powerful automation that helps teams respond to customers quickly.

sales representative

I use the solution to provide real time customer support with our customers through the website and has helped us stay helpful and productive

Designing Head

Our team uses this platform for conducting live events and customer support with the help of email and chats.

IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates.

Managing Director

When we tried to migrate, we found out that even though the tickets were migrated, the dates on them were replaced by the migration date so we couldn't keep a track of older tickets (since they all were as created that date).

Support Specialist

There is no board available where I can see exactly which tickets I worked on during the day and how much time I spent on them (I believe this is only available for admin accounts – but this information would also be helpful for basic agents to track their logged time).

We also need to cater all of our customers from a platform, So liveagent helps us in connecting with them and give them proper resolution in real time

Business Development Executive

LiveAgent live chat makes it easy to share information instantly and its performance reports give us helpful insights to improve how we communicate and support our customers.

The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions.

Custommer support

It unifies communication with customers and allows you to automate many processes, thus saving time and support costs

Head of Business Development

Integration of mails, live chat, calls and social media messages guarantees that I do not miss any customer queries and results in quick response and satisfaction.

Sales Specialist

The sales team makes heavy use of LiveAgent on a daily basis, as it allows us to respond quickly and efficiently to any queries or concerns our customers may have via email and live chat.

Infrastructure Lead

I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service.

IT Consultant

Its very powerful tool to be able to connect with clients and solve their issues we can also create tickets which can later be tracked and help you better serve the clients.

Social Media Manager

This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints.

System Support officer

LiveAgent gave us the functionalities allowing the organization of multiple communication channels including email, live chat and social media to be highly beneficial to support processes.

System Engineer

LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.

DGM - Content Vertical

LiveAgent is one of the most unique and outstanding held desk software solution for businesses which comes with unified ticketing system offerings along with multi channel chat support system for wider reach, leading to overall greater customer satisfaction.

Project manager

The ticket system helps keep things in order, and the live chat is fast.

Sales Manager

There is a mobile version of the product that eliminates the requirement to physically visit an office team in order to initiate a live chat with clients.

MIS Analysis

LiveAgent  all in one ticketing system has really helped us respond faster and work better between teams.

It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed.

Director of Marketing

The ticketing system helps keep clear control of every customer request.

Assistant Manager

LiveAgent enhances immediate customer support through live chat and integration with omichannels such as email, chat and social media.

By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams.

Self-employed

Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities.

HSE Advisor and Liftinng Appointed Person

There was a synchronization problem in the social media integration that affected the timely handling of queries posted by the customers on these sites.

It could be also good to include AI support. When you click spam button nothing happend, sender email must go to black list that you don't recieve emails from this email address again.

Information Technology Manager

With LiveAgent integration we have identified that LiveAgent offers extensive opportunity to integrate it with various business tools that enrich our work.

I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions.

Senior Estimator

Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management

We can make omni channel talks through email and social media sites.

Business strategist

Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy.

The ticketing system worked well, allowing me to configure routes and run analytics and reporting. When I ran into issues, the knowledge base was there to help.

LiveAgent vs Emerald Comparison (2026)

LiveAgent

Emerald

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives