Emerald Pricing, Features, Reviews & Comparison of Alternatives


Customer relationship management (CRM) solution for tourism

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Emerald overview

What is Emerald?

Emerald is a cloud-based customer relationship management (CRM) solution designed to help businesses within the tourism industry manage the entire customer lifecycle, from initial contact to bookings, segmentation, feedback, and follow-ups. The platform comes with a centralized database, which allows organizations to add, remove, or modify customer data for future reference.

Emerald includes a data enrichment functionality, which automatically classifies customers, updates characteristics and creates profiles based on booking behavior. The solution offers a host of features such as search capabilities, customizable filters, multiple marketing campaigns, role-based access, customer history, and more. The system lets managers create custom questionnaires for client satisfaction surveys and feedback. The complaint management module enables users to create, as well as track, complaints.

The duplicate management module within Emerald assists enterprises with searching and merging duplicate records across contact history, bookings, complaints, and brochure orders. Plus, it supports integration with various social media networks and third-party systems such as Microsoft Outlook and Salesforce.


Starting from
Pricing options
Free trial
Value for money
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Business size



United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

Emerald screenshot: Emerald campaign configurationEmerald -- CRM for the tourism industry -- standard campaignEmerald screenshot: Emerald campaign typeEmerald screenshot: Emerald customer search dashboard

Emerald reviews

There are currently no reviews of Emerald.

Emerald pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Pricing includes a one-time payment of $500 per user.

Emerald features

Contact Management
Customer Database
Email Integration
Reporting & Statistics
Social Media Integration
Third Party Integration

Activity Dashboard (325 other apps)
Activity Tracking (207 other apps)
Automatic Notifications (248 other apps)
Calendar Management (220 other apps)
Custom Fields (166 other apps)
Customizable Branding (261 other apps)
Customizable Reporting (194 other apps)
Customizable Templates (222 other apps)
Data Import/Export (244 other apps)
Electronic Payments (181 other apps)
Real Time Reporting (161 other apps)
Reminders (213 other apps)
Surveys & Feedback (192 other apps)


Videos and tutorials

Additional information for Emerald

Key features of Emerald

  • Calendar/Reminder System
  • Email Marketing
  • Marketing Automation Integration
  • Reporting/Analytics
  • Segmentation
View All Features