FareHarbor vs Peek Pro Comparison

Very easy to use with amazing tech support and client manager. From the beginning, they have been there for us and still are!

Would like guides to receive a automatic detailed manifest rather than having them sign in for it. Tax & fees regarding gift certificates/cards has been a minor issue.

Thanks for taking the time to leave an awesome review, Maggie! We appreciate your feedback and are happy to hear that both the product and support. If there's ever anything we can help with, please don't hesitate to reach out!

The support.

Hidden costs for customers.

Hi Gabor - Thank you for your review and for choosing FareHarbor! We appreciate you taking the time to give some feedback. Cheers to all future sucesses!

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Hi Scott, This review is amazing!! Thanks for taking the time to write this. We're so stoked to have Shaka Kayaks onboard with FareHarbor- if you need anything don't hesitate to call!! Thank you! Lauren

Ive been with Fareharbor since they were a small group starting out in Hawaii. It has evolved over time to be more powerful than before. I like best that they receive their revenue from the credit card transaction. Thus if we have no transaction, there is no cost.

Doesn't handle multi day rates well. I would love for it to integrate with more apps that I use. Also, doesnt support retail add-ons well (Point of Sale)

We love to hear your positive review! We also appreciate hearing your 'cons' — we cannot improve without hearing this feedback from our clients.

Easy. Simple. Efficient. The biggest PRO is their customer service. It is incredible

There is no reason to have a, "20 character minimum" for this section. There are no Cons.

Hi Shane, Thank you for the awesome review! We appreciate the positive feedback and are happy to hear you find FareHarbor so user friendly. We are so lucky to get to work with Crystal Creek Distillery and look forward to working with you for years to come. Give us a call anytime you have questions, we're here 24/7 at 808-495-0244! You can also email us at support@fareharbor.com. Thanks again! Molly

I'm able to get through things "Farely" easy :) I'm no html pro, but this software is pretty understandable to navigate.

Adding pictures for items only allows you to add once a day. If you didn't like how it looks, and remove it to add a different one you cannot and have to wait until the next day.

There is no pro at all. In the begin was a good idea but after 1 year, became a nightmare

They have full access to your dashboard do to what they wanna do

Hi Rafael - Thank you for sharing this feedback. Providing great support and positive customer experience is our highest priority and we are sorry to hear that we did not meet your expectations. Please know we are looking into this issue and hope to resolve it promptly and accurately. We hope to earn back your trust!

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Customer service. They are very helpful in helping develope the back end for your tour websites. Big pro that competition does not have is flexibility in deal with handling booking needs with time conflicts.

There are some flexionilty issues especially when dealing with gift card options, private bookings and othe custom needs that other booking sites have. Such as allowing a certain tour to only be booked with if customer has a code for private parties. And or allowing blackout dates for discounted gift cards.

Aloha Monika! We hope all is well and thank you for the review. We pride ourselves with providing world-class service and we are always available to connect and help your business grow. Your feedback is important to us and rest assured that it is accounted for when we are test and release new features.

Easy to integrate into our website. Seamless customer checkout.. Support team fast and friendly...every person I have talked to has been amazingly helpful....The number one PRO...since implementing FareHarbor our business has grown 488% in revenue in 1 year, in large part to FareHarbor.

It is so full of features that it takes a bit of time to master, though when I do hit a wall, the support team is right on it.

488%!? That makes our day. Thanks for the great review and the positive feedback! We're always here to help anytime you hit a wall - or even before you get to the wall! We're always available to jump in and help out. Thanks again.

The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case.

- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable

Hi Rene, thank you for leaving your review. We appreciate hearing your feedback and will take it into consideration!

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The flows are much nicer for the customer.

Google calendar integration could be easier.Waivers need some work comaired to smart waiver.I would really like to see the POS system offered on android devices.

I used FareHarbor for years and was sold a bunch of lies. There was not a single redeeming feature on PeekPro.

Inability to quickly change booking times and the inability to create any bookings on the app. The app is a joke.

There is nothing good to say about this company. Their customer support is a disaster and I am now switching over to Fareharbor

I had a customer chargeback over 3 weeks ago and the problem has still not been resolved. Peek does not only not return my phone calls, but when I try calling them (for the past 5 days in a row), you get the same message that you are the next caller in the queue and then after waiting 5 minutes, another automated message comes on stating that their lines are busy and to try calling back at another time . Its unbelievable . I actually starting writing customer support emails to ask if they are going out of business, and still no response to even that. So perhaps they are going out of business? And if they are not, then I would suggest that they close shop anyway because the horrendous customer support is something I have never experienced in my entire career in business.

We've been with Peek for about a year now and y'all are great! I was previously on FareHarbor and their service was terrible compared to Peek's.

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The integrated waiver was helpful as was the pre-tipping feature.

I've switched booking systems several times for different reasons. By far the worst was Peek Pro. Customer service consistently took over a week to respond. I had an emergency and called customer service, texted, used the chat, and even reached out to my initial onboarding specialist and heard only crickets for 6 days!! I felt completely unsupported and they negatively impacted my business. They bring you on and then hang you out to dry.

What I like most about the software is what it offers the customers and the follow up emails. I like how it saves all the half way bookings with a follow up email. Better than Fareharbor

What I like least about this software is often when I call in customer support I am on hold forever and the message says I'm next in line. They never pick up and I could be next in line for over a half hour

Recently, we moved over from Fareharbor and like the way Peek has review stars and emails convenient for our customers. Representative was very easy to work with us through some changes that Peek are still trying to offer.

There some kinks to still work out for adjustments on payments, reports, and user friendliness of software.

Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek.

Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will.

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I liked the color yellow. Their web interface is pleasing to the eye.

Customer service was a negative. I reached out to them for a simple question and it took nearly two hours for a rep to respond. We immediately chose to switch our tour system. We are surprised at how rapidly the other companies responded when trying their free trials. We now use FareHarbor and are much more pleased with it's integration into the website and the customer service.

We were one of their first customers. They were good the first few months and on top of everything but after the first year it was the end of the world!

They barely reply to their email or return phone calls. Their customer service is HORRIBLE. They are not professional at all. Their chargeback department is the worst one ever. They have lost every single of my chargeback even thought I have ALWAYS provided them of: a copy of the credit cardholder driving license, signed waiver, completion invoice...and proof that the customer came to our facility and used our services. Customer support representative has no idea what they are doing andthey will be getting back to you once a month when they feel like it! Nobody in this company will take care of your business.