Freshdesk vs CoSchedule Marketing Suite Comparison

I like how simple it is to do the job specially the collaboration, the free services

It cost a lot to get the full suite, its very expensive

The system itself is great and does everything I need. I have used across two companies and it suits our needs and helps us greatly. It’s user friendly and quick to set up.

New analytics suite isn’t very good compared to the previous reporting they had available. Constantly wrong data

Freshdesk prooves out be the best company when it comes to automating daily work tasks and tracking company progress. It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

A suite with this much functionality might prove out to be a little complicated in use for new users.

Ease to customize: Rules, automation etc. integrates easily with our g suite e-mail

Distribution rules that stops at the first one which finds positive match. Cannot send e-mail to group or all contacts

Something that is really good is that the company has a whole suite of customer support products, so you have them all in one ecosystem. Reliable tools

The different products are a bit disconnected. Also, complicated pricing especially for any sort of integrations within the suite or externally

it is very useful website which help us in marketing. it also give us the facility of live chat and call's, ITservice maneger,sale automations and marketing automations.etc.

one of the main problem of this website it that it is not free.

Freshdesk outils de marketing et de gestion de planification

pas d'inconvénients dans l'utilisation de Freshdesk

The software is extremely smooth and user friendly. Very easy to pick up.

The support that comes with the software is not the best. Speaking exclusively on chat support. It took over 10 hours to get a first response. As long as this gets fixed, you should be good!

Very easy to use for our software platform that requires customer support. We can add agents with various permissions to suite our needs.

I wasn't too involved with setting up ticketing system but there were a few snags which our team were able to get rectified.

Freshdesk was easily integratabtle into our Google Apps suite and had a free limited feature-set for us to try out before committing to a wider implementation.

I'm a big fan of Freshdesk. I do not have any cons. They're constantly improving the product.

Just switched to the Freshworks suite and can anything but recommend Freshdesk when it comes to finding a decent support solution; the helpdoc is also very good.

It still lacks integrations but it will come.

Freshsales was the best choice for my sales and marketing team to streamline the sales process and increase our productivity. The best thing I like about Freshsales is their mobile app. We can easily track our sales and marketing process from anywhere using my phone.

Freshsales provides a solid set of features for sales teams, but it is missing some advanced features that I think they should have, such as predictive analytics and advanced forecasting capabilities.

User friendliness, customization, variety of price tiers, extensive set of features that keep improving steadily over time, integration capabilities (i.e. G Suite domain), extremely professional and effective support team.

None I can think of at this moment, honestly.

Incredibly affordable help desk system with an abundance of features and tools. Integrates almost flawlessly with the Freshworks platform to add calling, live chat, and an entire suite of apps.

Way too buggy. Out of all the tools our company uses, employees ask for help with Freshdesk most frequently. It is quite too often where a feature stops working, acts funky, or we get a case where we need to delete cache/cookies/history. Not a great tool for someone who doesn't know how to troubleshoot.

Has almost all relevant integrations and features for CRM, pricing is also extremely reasonable. Has a suite of services with Freshchat and Freshcaller which integrate well with Freshdesk, making life even easier.

Insights section could've been better - as a lot of reports are just superficial and do not help address the root cause. Individual customer tagging could also have been better, which would have helped customer support staff map different individuals as different type of customers basis their interactions.

You'd be hard pressed to find a helpdesk software suite more full featured than this. Infinitely customizable and easy to use. Enables you to make even the smallest startup look very professional to your customers.

The prices can be a little bit high, if you need any of the features beyond the basic stuff. It can sometimes take a little while to get a response from customer support.

1) The User Interface is somewhat neat and clean compared to its competitors2) Offers multiple support channels

1) Their support is limited, mostly available only for the ones with the premium plans2) The data is not synced with your other email marketing systems and is completely restricted to their own platform, which is undesirable

Freshdesk is scalable and can grow with your business.Affordable price.Freshdesk integrates with a wide range of other business software, such as CRM systems, email marketing platforms,

Reporting features: The reporting features in Freshdesk can be complex and difficult to use.Limited customization

Freshdesk has a very extensive reporting suite, as well as the ability to create and schedule customized data exports to be emailed at your convenience. Customer service has always been prompt and thorough when I've needed assistance or had questions regarding features.

Not really a con since it applies to a specific KPI need I have, but the report schedule options for live tickets could be expanded a bit to offer more flexibility. Right now you can schedule an export of all tickets updated within x period of time, but I need the ability to schedule an automated export for all open tickets created within x period of time. This can still be accessed manually of course, so like I prefaced, not really a con.

Freshdesk provides connectivity among users.It customer desk service is phenomenal.It unifies communication and resolves all problems across channels effectively.its features are on another level.

You can reach their customer service and time for help and you can also automake your work flow automatically with no challenges at all.Have no complain.

Freshdesk has been an integral part of our web agency for 4 years. We use it daily to interact with customer support tickets. Having looked at many alternative support tracking and knowledgebase software, Freshdesk remains the most intuitive and powerful out of the SaaS alternatives we've tried.

Some new customers report issues creating a support ticket after account creation, though this may be due to Freshdesk's robust security features. While this is not a common occurrence, it is an issue we're tracking. In terms of knowledgebase creation, we love the advanced features out Freshdesk, however navigating between articles is cumbersome to design and could be easier to manage.

It is a great customer support and digital marketing software. It helps keep track of various reports. It has a very user-friendly interface which makes its usage more interesting.

Its prices if brought down, can help various small businesses to access this great tool. Also, ticket management can be improved further.

Integrations within the Freshworks product suite make things super simple. I liked the smooth integrations with Freshchat and Knowlarity. Freshdesk also provides the API to fetch all the data to push to our internal system. We used that to build our reports on top of Freshdesk.

Reporting around ticket management can be improved. We had to build our internal reporting while using Freshdesk. The combined reporting of Freshchat & Freshdesk would have helped a lot as well so that we don't have to look into two different systems. Also, their Freshchat bots were very expensive so we relied on our internal categories.

As a marketing professional I only use Freshdesk to manage our FAQs so this is what I'm reviewing. The knowledge base is very complete and intuitive. A very good experience overall.

Nothing to report in my experience using this product. But my team mentioned the price sometimes being an issue when needing to add more team members ot our account.

FreshDesk is a very useful tool in the work area within my company because it has allowed me to carry out work easily and quickly using the search function, it also helps me to see all open and closed tickets, I consider it very intuitive.

I have nothing bad to say about this tool since it has worked correctly for me