Freshdesk Alternatives, Competitors & Similar Software

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

0.3

4.4

What users say about Salesforce Service Cloud's value for money

Read all reviews

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Features

Total

52

97

76

features in common

52

features in common

Salesforce Service Cloud's unique features

Job Scheduling
Availability Indicator
Active Directory Integration
Incident Management

Freshdesk's unique features

Call Routing
Project Time Tracking
Employee Management
Automatic Lead Distribution

Categories in common

compare

visit website

Zendesk

4.4

(2,439)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$5/month

Value for money

4.1

0.3

4.4

What users say about Zendesk's value for money

Read all reviews

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Features

Total

58

98

76

features in common

58

features in common

Zendesk's unique features

Multiple Projects
Automatic Backup
A/B Testing
Lead Management

Freshdesk's unique features

Conferencing
Request Assignment
Employee Management
Automatic Lead Distribution

Categories in common

compare

visit website

LiveAgent

4.7

(978)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

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Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Features

Total

62

119

76

features in common

62

features in common

LiveAgent's unique features

Email Address Extraction
Automated Scheduling
Alerts / Escalation
Desktop Notifications

Freshdesk's unique features

Customer Complaint Tracking
Single Sign On
Escalation Management
Reminders

Categories in common

compare

visit website

Jira Service Management

4.4

(262)

The only ITSM solution built on the Jira platform

Pricing

Starting from

$20/month

Value for money

4.2

0.2

4.4

What users say about Jira Service Management's value for money

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Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

A great product at a reasonable price point. This review is for the Cloud version.).

SB

Seth B.

Features

Total

26

54

76

features in common

26

features in common

Jira Service Management's unique features

Change Management
Administrative Reporting
Real Time Reporting
Productivity Reporting

Freshdesk's unique features

Assignment Management
Status Tracking
Call Monitoring
Access Control

Categories in common

compare

visit website

HappyFox

4.6

(82)

Helpdesk, customer support software

Pricing

Starting from

$29/month

Value for money

4.5

0.1

4.4

What users say about HappyFox's value for money

Read all reviews

Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Features

Total

33

50

76

features in common

33

features in common

HappyFox's unique features

Customer Segmentation
Authentication
Lead Assignment
Help Desk Management

Freshdesk's unique features

Reminders
Chat
Activity Dashboard
Request Assignment

Categories in common

compare

visit website

Kayako

4.0

(154)

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.9

0.5

4.4

What users say about Kayako's value for money

Read all reviews

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Features

Total

38

64

76

features in common

38

features in common

Kayako's unique features

Contact History
Active Directory Integration
Web Forms
Issue Management

Freshdesk's unique features

Call Monitoring
Call Routing
Access Control
Support Ticket Tracking

Categories in common

compare

visit website

Freshservice

4.5

(385)

A complete IT service management (ITSM) tool for business

Pricing

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about Freshservice's value for money

Read all reviews

For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.

AK

Abhinav K.

M still within a trial period, but have been extremely impressed with the software. Working in a non profit pricing is always an issue and the only real concern with the software.

AR

Anonymous Reviewer

Features

Total

51

80

76

features in common

51

features in common

Freshservice's unique features

Client Portal
Active Directory Integration
Task Tracking
Recurring Tasks

Freshdesk's unique features

Call Recording
Customer Experience Management
Categorization
Archiving & Retention

Categories in common

compare

visit website

Vision Helpdesk

4.6

(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Pricing

Starting from

$8/month

Value for money

4.4

What users say about Vision Helpdesk's value for money

Read all reviews

After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost.

RD

Ryan D.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

M

Max

Features

Total

26

59

76

features in common

26

features in common

Vision Helpdesk's unique features

Survey Management
Billing & Invoicing
Accounting Management
Requirements Management

Freshdesk's unique features

Assignment Management
Third Party Integration
Reminders
Access Control

Categories in common

compare

visit website

Vivantio

4.3

(160)

Flexible Software. Focused Service.

Pricing

Starting from

$48/month

Value for money

4.2

0.2

4.4

What users say about Vivantio's value for money

Read all reviews

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Features

Total

24

64

76

features in common

24

features in common

Vivantio's unique features

Mobile Integration
Configurable Workflow
Alerts / Escalation
Inventory Management

Freshdesk's unique features

Automatic Lead Distribution
SLA Management
Reminders
Access Control

Categories in common

compare

visit website

SolarWinds Service Desk

4.6

(514)

IT Service Desk & Asset Management Software

Pricing

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about SolarWinds Service Desk's value for money

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However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.

AR

Anonymous Reviewer

SUPER easy to use and configure. Being web-based we didn't need to invest in additional hardware resources to host it ourselves and maintenance is no longer a concern.

Erich B.

Features

Total

32

74

76

features in common

32

features in common

SolarWinds Service Desk's unique features

Lead Assignment
Benchmarking
Active Directory Integration
HIPAA Compliance

Freshdesk's unique features

Reminders
Website Integration
Call Recording
Access Control

Categories in common

compare

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HelpOnClick

4.6

(10)

Live Chat Software and Virtual agent for SMBs

Features

Total

11

22

76

features in common

11

features in common

HelpOnClick's unique features

Lead Capture
Auto-Responders
Web Traffic Reporting
Real Time Data

Freshdesk's unique features

Automatic Lead Distribution
Reporting & Statistics
Reminders
Access Control

Categories in common

compare

visit website

Atera

4.6

(184)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Pricing

Starting from

$79/month

Value for money

4.7

0.3

4.4

What users say about Atera's value for money

Read all reviews

Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.

JS

Joseph S.

They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before.

Bob B.

Features

Total

14

33

76

features in common

14

features in common

Atera's unique features

Event Logs
Anti Virus
Real Time Notifications
Automated Billing

Freshdesk's unique features

Automatic Notifications
Request Assignment
Call Monitoring
Activity Dashboard

Categories in common

compare

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Jira

4.4

(9,829)

Project & Issue Tracking Software - See why we're #1!

Pricing

Starting from

$7/month

Value for money

4.2

0.2

4.4

What users say about Jira's value for money

Read all reviews

If you are invested in the Atlassian ecosystem then the integration is great. They provide everything you need to successfully manage your software projects.

JS

John S.

For this and much more we recommend using Jira. It is an excellent platform, with a fairly affordable price.

SB

Sarah B.

Features

Total

15

41

76

features in common

15

features in common

Jira's unique features

Commenting
Action Management
Timeline Management
Forecasting

Freshdesk's unique features

Call Monitoring
Scheduled Reporting
Call Routing
Access Control

Categories in common

compare

visit website

JitBit Help Desk

4.6

(28)

Helpdesk ticketing system software

Pricing

Starting from

$29

Value for money

4.3

0.1

4.4

What users say about JitBit Help Desk's value for money

Read all reviews

Low price, responsive customer support, very nice UI.

AR

Anonymous Reviewer

Low cost, does everything I needed it for. Ease of use and easy to administer.

AR

Anonymous Reviewer

Features

Total

20

28

76

features in common

20

features in common

JitBit Help Desk's unique features

Real Time Reporting
Active Directory Integration
Filtered Views
Billable Hours Tracking

Freshdesk's unique features

Assignment Management
Scheduled Reporting
Automatic Notifications
Access Control

Categories in common

Help Desk & Ticketing

compare

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SysAid

4.5

(326)

Automate IT tasks and workflows with SysAid's ITSM solution

Pricing

Value for money

4.5

0.1

4.4

What users say about SysAid's value for money

Read all reviews

The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service.

EP

Edward P.

Cost effective and basic tool for ticketing. This tool does not require any training.

PK

Prachi K.

Features

Total

25

55

76

features in common

25

features in common

SysAid's unique features

Visual Analytics
Benchmarking
Active Directory Integration
Survey Management

Freshdesk's unique features

Reminders
Single Sign On
Call Recording
Access Control

Categories in common

Help Desk & Ticketing

compare

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Salesforce Sales Cloud

4.4

(15,397)

Cloud-based CRM & Sales Automation

Pricing

Starting from

$25/month

Value for money

4.0

0.4

4.4

What users say about Salesforce Sales Cloud's value for money

Read all reviews

Our overall experience with this solution has been absolutely amazing in the long run it is definitely worth the investment and the customer service and technical support is second to none.

Chad G.

It's has increased our revenues for the company, helps maintain status quo, forecasting improved, opportunities are not being missed. Overall its impact has been good in managing the work flow.

SU

Sadia U.

Features

Total

11

63

76

features in common

11

features in common

Salesforce Sales Cloud's unique features

Lead Scoring
Commenting
Ad hoc Reporting
Lead Distribution

Freshdesk's unique features

Automatic Notifications
Real Time Updates
Call Recording
Access Control

Categories in common

Customer Service

compare

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Zoho Desk

4.5

(1,634)

Cloud-based help desk platform

Pricing

Starting from

$12/month

Value for money

4.5

0.1

4.4

What users say about Zoho Desk's value for money

Read all reviews

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Features

Total

59

95

76

features in common

59

features in common

Zoho Desk's unique features

Real Time Reporting
Configurable Workflow
Alerts / Escalation
Real Time Analytics

Freshdesk's unique features

Customer Complaint Tracking
Search Functionality
Multi-Country
Reminders

Categories in common

compare

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VisionProject

4.5

(2)

Projects, Portfolio, Documents, Reports and More

Features

Total

1

2

76

features in common

1

features in common

VisionProject's unique feature

Projections

Freshdesk's unique features

Assignment Management
URL Customization
Tagging
Employee Management

Categories in common

Project Management

compare

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TeamSupport

4.5

(785)

B2B Customer Support Software

Pricing

Starting from

$50/month

Value for money

4.4

What users say about TeamSupport's value for money

Read all reviews

Allows me to answer email, chat with colleagues and open many tickets simultaneously. Best investment to for a company to make their employees job easy like a Sunday morning.

AR

Anonymous Reviewer

The software basically helps you in all the areas related to support tickets. I found the product was worth the investment.

AR

Anonymous Reviewer

Features

Total

56

120

76

features in common

56

features in common

TeamSupport's unique features

Help Desk Management
Calendar Sync with Google
Alerts / Escalation
Video Call Recording

Freshdesk's unique features

Categorization
Multi-Language
Employee Management
Archiving & Retention

Categories in common

compare

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Groove

4.5

(61)

Support, Simplified.

Pricing

Starting from

$12/month

Value for money

4.4

What users say about Groove's value for money

Read all reviews

If you're looking to have a inexpensive faq page on your site, this could help you save time & money.

David H.

Ticket-based cs management. Easy to setup, inexpensive faq platform.

David H.

Features

Total

27

42

76

features in common

27

features in common

Groove's unique features

Role-Based Permissions
Customer History
Auto-Responders
Project Notes

Freshdesk's unique features

Assignment Management
Tagging
Reminders
Access Control

Categories in common

compare

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NABD System

4.6

(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

Pricing

Starting from

$0.01/month

Value for money

4.6

0.2

4.4

What users say about NABD System's value for money

Read all reviews

Pricing is good once you figure out your organizational needs.

DO

DANIEL O.

Strong knowledge base and SLA capabilities. Pricing is very low compared to competitors.

AR

Anonymous Reviewer

Features

Total

22

42

76

features in common

22

features in common

NABD System's unique features

Client Portal
Action Planning
Help Desk Management
Audit Trail

Freshdesk's unique features

Assignment Management
SLA Management
Call Monitoring
Access Control

Categories in common

compare

learn more

C2 ATOM

4.2

(12)

All-in-one service desk software

Features

Total

29

71

76

features in common

29

features in common

C2 ATOM's unique features

Problem Management
Contact History
Active Directory Integration
Online Catalog

Freshdesk's unique features

Call Monitoring
Timer
Call Routing
Activity Tracking

Categories in common

compare

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Helpshift

3.9

(26)

Digital customer service platform and ticketing system

Pricing

Starting from

$0/year

Value for money

3.8

0.6

4.4

What users say about Helpshift's value for money

Read all reviews

Helpshift provides easy customer support at a cost.

EL

Erin L.

Customer service was terrible. The bait & switch pricing.

KN

Keith N.

Features

Total

52

80

76

features in common

52

features in common

Helpshift's unique features

Customer Accounts
Auto-Responders
Sentiment Analysis
Real Time Notifications

Freshdesk's unique features

Conferencing
Online Forums
IVR / Voice Recognition
Automatic Lead Distribution

Categories in common

compare

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Cayzu

5.0

(31)

Cloud Based Ticket Management & Help Desk Software

Pricing

Starting from

$4/month

Value for money

4.9

0.5

4.4

What users say about Cayzu's value for money

Read all reviews

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

JP

John P.

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money.