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Freshdesk
5
2K
4
1.2K
3
166
2
33
1
18
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based AI help desk for teams of all sizes
Last updated: October 2026
Freshdesk Alternatives & Competitors (2026)
Top 8 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.2
Value for money
Starting price
0.3
Functionality
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.2
Value for money
Starting price
0.2
Functionality
Automated Routing
4.7/5
Access Controls/Permissions
4/5
Activity Dashboard
4/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
Salesforce Service Cloud
AI powered customer service management platform
0.2
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
Bitrix24
Cloud & on-premises workspace for all business sizes
0.2
Value for money
Starting price
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
Odoo
All-in-one open-source business software
0.3
Value for money
Starting price
0.1
Functionality
Activity Tracking
4.9/5
Accounting Integration
4.3/5
Activity Dashboard
4.2/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
Salesforce Sales Cloud
Cloud-based CRM and sales automation software
0.3
Value for money
Starting price
0.1
Functionality
AI/Machine Learning
4.9/5
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.3
Value for money
Starting price
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.1
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.3
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.8/5
Access Controls/Permissions
4.7/5
Chat/Messaging
4.5/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.1
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.3
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.3
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
4.5/5
Activity Tracking
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.4
Value for money
Starting price
0.4
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.3
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.4
Value for money
No pricing info
Starting price
0.5
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
0.4
Value for money
Starting price
0.4
Functionality
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
Top Features
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
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