Freshdesk Alternatives

Freshdesk

Online helpdesk system and customer service software

Freshdesk

How do Freshdesk alternatives compare?

Salesforce Service Cloud and Zendesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Freshdesk to its top 100 alternatives, Brand Embassy has the highest rating, with AJ Helpdesk as the runner-up, and Freshdesk ranking 49th place. Salesforce Sales Cloud has the most reviews with a total of 15,397, while Freshdesk has 2,224. Users say Acquire tops the list for value for money followed by Voiso, while Freshdesk comes in 47th. Users also say ServiceWise and Brand Embassy are the easiest to use, while Freshdesk takes 40th place.


How do I choose the best Freshdesk alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


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Devices supported


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Industry


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Top 100 alternatives

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

0.3

4.4

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

52

97

76

features in common

52

features in common

Salesforce Service Cloud's unique features

  • Job Scheduling

  • Availability Indicator

  • Active Directory Integration

  • Incident Management

Freshdesk's unique features

  • Call Routing

  • Project Time Tracking

  • Employee Management

  • Automatic Lead Distribution

Zendesk

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$5/month

Value for money

4.1

0.3

4.4

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

58

98

76

features in common

58

features in common

Zendesk's unique features

  • Multiple Projects

  • Automatic Backup

  • A/B Testing

  • Lead Management

Freshdesk's unique features

  • Conferencing

  • Request Assignment

  • Employee Management

  • Automatic Lead Distribution

LiveAgent

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

62

119

76

features in common

62

features in common

LiveAgent's unique features

  • Email Address Extraction

  • Automated Scheduling

  • Alerts / Escalation

  • Desktop Notifications

Freshdesk's unique features

  • Customer Complaint Tracking

  • Single Sign On

  • Escalation Management

  • Reminders

Jira Service Management

The only ITSM solution built on the Jira platform

Pricing

Starting from

$20/month

Value for money

4.2

0.2

4.4

What users say about Jira Service Management's value for money

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

A great product at a reasonable price point. This review is for the Cloud version.).

SB

Seth B.

Total

26

54

76

features in common

26

features in common

Jira Service Management's unique features

  • Change Management

  • Administrative Reporting

  • Real Time Reporting

  • Productivity Reporting

Freshdesk's unique features

  • Assignment Management

  • Status Tracking

  • Call Monitoring

  • Access Control

HappyFox

Helpdesk, customer support software

Pricing

Starting from

$29/month

Value for money

4.5

0.1

4.4

What users say about HappyFox's value for money

Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Total

33

50

76

features in common

33

features in common

HappyFox's unique features

  • Customer Segmentation

  • Authentication

  • Lead Assignment

  • Help Desk Management

Freshdesk's unique features

  • Reminders

  • Chat

  • Activity Dashboard

  • Request Assignment

Kayako

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.9

0.5

4.4

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

38

64

76

features in common

38

features in common

Kayako's unique features

  • Contact History

  • Active Directory Integration

  • Web Forms

  • Issue Management

Freshdesk's unique features

  • Call Monitoring

  • Call Routing

  • Access Control

  • Support Ticket Tracking

Freshservice

A complete IT service management (ITSM) tool for business

Pricing

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about Freshservice's value for money

For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.

AK

Abhinav K.

M still within a trial period, but have been extremely impressed with the software. Working in a non profit pricing is always an issue and the only real concern with the software.

AR

Anonymous Reviewer

Total

51

80

76

features in common

51

features in common

Freshservice's unique features

  • Client Portal

  • Active Directory Integration

  • Task Tracking

  • Recurring Tasks

Freshdesk's unique features

  • Call Recording

  • Customer Experience Management

  • Categorization

  • Archiving & Retention

Vision Helpdesk

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Pricing

Starting from

$8/month

Value for money

4.4
4.4

What users say about Vision Helpdesk's value for money

After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost.

RD

Ryan D.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

M

Max

Total

26

59

76

features in common

26

features in common

Vision Helpdesk's unique features

  • Survey Management

  • Billing & Invoicing

  • Accounting Management

  • Requirements Management

Freshdesk's unique features

  • Assignment Management

  • Third Party Integration

  • Reminders

  • Access Control

Vivantio

Flexible Software. Focused Service.

Pricing

Starting from

$48/month

Value for money

4.2

0.2

4.4

What users say about Vivantio's value for money

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Total

24

64

76

features in common

24

features in common

Vivantio's unique features

  • Mobile Integration

  • Configurable Workflow

  • Alerts / Escalation

  • Inventory Management

Freshdesk's unique features

  • Automatic Lead Distribution

  • SLA Management

  • Reminders

  • Access Control

SolarWinds Service Desk

IT Service Desk & Asset Management Software

Pricing

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about SolarWinds Service Desk's value for money

However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.

AR

Anonymous Reviewer

SUPER easy to use and configure. Being web-based we didn't need to invest in additional hardware resources to host it ourselves and maintenance is no longer a concern.

Erich B.

Total

32

74

76

features in common

32

features in common

SolarWinds Service Desk's unique features

  • Lead Assignment

  • Benchmarking

  • Active Directory Integration

  • HIPAA Compliance

Freshdesk's unique features

  • Reminders

  • Website Integration

  • Call Recording

  • Access Control

HelpOnClick

Live Chat Software and Virtual agent for SMBs

Features

Total

11

22

76

features in common

11

features in common

HelpOnClick's unique features

  • Lead Capture

  • Auto-Responders

  • Web Traffic Reporting

  • Real Time Data

Freshdesk's unique features

  • Automatic Lead Distribution

  • Reporting & Statistics

  • Reminders

  • Access Control

Atera

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Pricing

Starting from

$79/month

Value for money

4.7

0.3

4.4

What users say about Atera's value for money

Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.

JS

Joseph S.

They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before.

Bob B.

Total

14

33

76

features in common

14

features in common

Atera's unique features

  • Event Logs

  • Anti Virus

  • Real Time Notifications

  • Automated Billing

Freshdesk's unique features

  • Automatic Notifications

  • Request Assignment

  • Call Monitoring

  • Activity Dashboard

Jira

Project & Issue Tracking Software - See why we're #1!

Pricing

Starting from

$7/month

Value for money

4.2

0.2

4.4

What users say about Jira's value for money

If you are invested in the Atlassian ecosystem then the integration is great. They provide everything you need to successfully manage your software projects.

JS

John S.

For this and much more we recommend using Jira. It is an excellent platform, with a fairly affordable price.

SB

Sarah B.

Total

15

41

76

features in common

15

features in common

Jira's unique features

  • Commenting

  • Action Management

  • Timeline Management

  • Forecasting

Freshdesk's unique features

  • Call Monitoring

  • Scheduled Reporting

  • Call Routing

  • Access Control

JitBit Help Desk

Helpdesk ticketing system software

Pricing

Starting from

$29

Value for money

4.3

0.1

4.4

What users say about JitBit Help Desk's value for money

Low price, responsive customer support, very nice UI.

AR

Anonymous Reviewer

Low cost, does everything I needed it for. Ease of use and easy to administer.

AR

Anonymous Reviewer

Total

20

28

76

features in common

20

features in common

JitBit Help Desk's unique features

  • Real Time Reporting

  • Active Directory Integration

  • Filtered Views

  • Billable Hours Tracking

Freshdesk's unique features

  • Assignment Management

  • Scheduled Reporting

  • Automatic Notifications

  • Access Control

SysAid

Automate IT tasks and workflows with SysAid's ITSM solution

Pricing

Value for money

4.5

0.1

4.4

What users say about SysAid's value for money

The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service.

EP

Edward P.

Cost effective and basic tool for ticketing. This tool does not require any training.

PK

Prachi K.

Total

25

55

76

features in common

25

features in common

SysAid's unique features

  • Visual Analytics

  • Benchmarking

  • Active Directory Integration

  • Survey Management

Freshdesk's unique features

  • Reminders

  • Single Sign On

  • Call Recording

  • Access Control

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Pricing

Starting from

$25/month

Value for money

4.0

0.4

4.4

What users say about Salesforce Sales Cloud's value for money

Our overall experience with this solution has been absolutely amazing in the long run it is definitely worth the investment and the customer service and technical support is second to none.

Chad G.

It's has increased our revenues for the company, helps maintain status quo, forecasting improved, opportunities are not being missed. Overall its impact has been good in managing the work flow.

SU

Sadia U.

Total

11

63

76

features in common

11

features in common

Salesforce Sales Cloud's unique features

  • Lead Scoring

  • Commenting

  • Ad hoc Reporting

  • Lead Distribution

Freshdesk's unique features

  • Automatic Notifications

  • Real Time Updates

  • Call Recording

  • Access Control

Zoho Desk

Cloud-based help desk platform

Pricing

Starting from

$12/month

Value for money

4.5

0.1

4.4

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

59

95

76

features in common

59

features in common

Zoho Desk's unique features

  • Real Time Reporting

  • Configurable Workflow

  • Alerts / Escalation

  • Real Time Analytics

Freshdesk's unique features

  • Customer Complaint Tracking

  • Search Functionality

  • Multi-Country

  • Reminders

VisionProject

Projects, Portfolio, Documents, Reports and More

Features

Total

1

2

76

features in common

1

features in common

VisionProject's unique feature

  • Projections

Freshdesk's unique features

  • Assignment Management

  • URL Customization

  • Tagging

  • Employee Management

TeamSupport

B2B Customer Support Software

Pricing

Starting from

$50/month

Value for money

4.4
4.4

What users say about TeamSupport's value for money

Allows me to answer email, chat with colleagues and open many tickets simultaneously. Best investment to for a company to make their employees job easy like a Sunday morning.

AR

Anonymous Reviewer

The software basically helps you in all the areas related to support tickets. I found the product was worth the investment.

AR

Anonymous Reviewer

Total

56

120

76

features in common

56

features in common

TeamSupport's unique features

  • Help Desk Management

  • Calendar Sync with Google

  • Alerts / Escalation

  • Video Call Recording

Freshdesk's unique features

  • Categorization

  • Multi-Language

  • Employee Management

  • Archiving & Retention

Groove

Support, Simplified.

Pricing

Starting from

$12/month

Value for money

4.4
4.4

What users say about Groove's value for money

If you're looking to have a inexpensive faq page on your site, this could help you save time & money.

David H.

Ticket-based cs management. Easy to setup, inexpensive faq platform.

David H.

Total

27

42

76

features in common

27

features in common

Groove's unique features

  • Role-Based Permissions

  • Customer History

  • Auto-Responders

  • Project Notes

Freshdesk's unique features

  • Assignment Management

  • Tagging

  • Reminders

  • Access Control

NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

Pricing

Starting from

$0.01/month

Value for money

4.6

0.2

4.4

What users say about NABD System's value for money

Pricing is good once you figure out your organizational needs.

DO

DANIEL O.

Strong knowledge base and SLA capabilities. Pricing is very low compared to competitors.

AR

Anonymous Reviewer

Total

22

42

76

features in common

22

features in common

NABD System's unique features

  • Client Portal

  • Action Planning

  • Help Desk Management

  • Audit Trail

Freshdesk's unique features

  • Assignment Management

  • SLA Management

  • Call Monitoring

  • Access Control

C2 ATOM

All-in-one service desk software

Features

Total

29

71

76

features in common

29

features in common

C2 ATOM's unique features

  • Problem Management

  • Contact History

  • Active Directory Integration

  • Online Catalog

Freshdesk's unique features

  • Call Monitoring

  • Timer

  • Call Routing

  • Activity Tracking

Helpshift

Digital customer service platform and ticketing system

Pricing

Starting from

$0/year

Value for money

3.8

0.6

4.4

What users say about Helpshift's value for money

Helpshift provides easy customer support at a cost.

EL

Erin L.

Customer service was terrible. The bait & switch pricing.

KN

Keith N.

Total

52

80

76

features in common

52

features in common

Helpshift's unique features

  • Customer Accounts

  • Auto-Responders

  • Sentiment Analysis

  • Real Time Notifications

Freshdesk's unique features

  • Conferencing

  • Online Forums

  • IVR / Voice Recognition

  • Automatic Lead Distribution

Cayzu

Cloud Based Ticket Management & Help Desk Software

Pricing

Starting from

$4/month

Value for money

4.9

0.5

4.4

What users say about Cayzu's value for money

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

JP

John P.

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money.

Vadim S.

Total

33

59

76

features in common

33

features in common

Cayzu's unique features

  • Filtered Views

  • A/B Testing

  • User Management

  • IT Asset Tracking

Freshdesk's unique features

  • Assignment Management

  • Reminders

  • Access Control

  • Project Time Tracking

UseResponse

All-in-one customer support suite

Pricing

Value for money

4.9

0.5

4.4

What users say about UseResponse's value for money

UseRepsonse offers similar features for a much better price. Migration, setup, and customization are simple and straightforward.

AR

Anonymous Reviewer

Compares to competing products at competitive price point.

AR

Anonymous Reviewer

Total

5

8

76

features in common

5

features in common

UseResponse's unique features

  • Help Desk Management

  • Knowledge Base Management

  • Receiving

Freshdesk's unique features

  • Assignment Management

  • Time Clock Integration

  • Event Triggered Actions

  • Reminders

NeuQs Free Helpdesk

(0)

Web-based help desk and support application

Features

Total

2

5

76

features in common

2

features in common

NeuQs Free Helpdesk's unique features

  • Audit Trail

  • Auditing

  • Receiving

Freshdesk's unique features

  • Assignment Management

  • Website Integration

  • Third Party Integration

  • Escalation Management

Deskpro

Customer service software you can depend on

Pricing

Starting from

$15/month

Value for money

4.6

0.2

4.4

What users say about Deskpro's value for money

Easy, Price, Functions, support and Deplyement on premise option.

JB

Jasper B.

Unit price of 1User is cheap. Detailed authority setting.

TM

Takahiro M.

Total

46

80

76

features in common

46

features in common

Deskpro's unique features

  • Role-Based Permissions

  • Call Center Management

  • Active Directory Integration

  • Real Time Notifications

Freshdesk's unique features

  • Conferencing

  • Email Tracking

  • Customer Complaint Tracking

  • Access Control

SmartSupport

Internal & external knowledge base and forum management

Features

Total

3

5

76

features in common

3

features in common

SmartSupport's unique features

  • Communication Management

  • Commenting

Freshdesk's unique features

  • Assignment Management

  • Widgets

  • Support Ticket Management

  • Event Triggered Actions

Help Scout

Web-based help desk designed for better customer experience

Pricing

Starting from

$10/month

Value for money

4.6

0.2

4.4

What users say about Help Scout's value for money

It was a great experience, definitely worth the investment since it allowed us to m