Freshdesk Alternatives, Competitors & Similar Software

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Freshdesk

Online Customer Support Software & Helpdesk Solution

4.49/5 (1,245 reviews)

20,101

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191 people use this

Explore a recommended list of Freshdesk alternatives for your business in 2018. Compare alternatives to Freshdesk side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

Zendesk 1745
Cloud customer service software
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Salesforce Service Cloud 351
Customer service & support software
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Zoho Desk 1548
Industry's first context-aware Helpdesk Software
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Jira Service Desk 190
Simple service desk built on Jira
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TeamSupport 658
B2B Customer Support Software
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Freshservice ServiceDesk 330
A complete IT service management (ITSM) tool for business
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ManageEngine ServiceDesk Plus 111
Cloud IT Help Desk Software
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What users mention about ManageEngine ServiceDesk PlusSee all reviews
Functionality
The mutli portal is also a good improvement opening the scoop of service
Customer Service
Especially with SDP I just love it the way it is designed and the outputs are just awesome
Value for money
Wonderful 'Solutions Knowledge Base' side feature based on articles and with an excellent search functionality

KronoDesk 3
Powerful help desk & service management software
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JIRA Software 4681
Project & Issue Tracking Software - See why we're #1!
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What users mention about JIRA SoftwareSee all reviews
Functionality
It has useful tools with great functionalities for a perfect task manager
Customer Service
Jira is a wonderfully sophisticated app that is great for project management
Value for money
Alerts are nice so you can remember to stay on top of what is important and you can prioritize for a better workflow

Samanage 463
IT Service Desk & Asset Management Software
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Vision Helpdesk 27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
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LiveAgent 611
Great customer service starts with better help desk software
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Cayzu 31
Help desk ticket & customer service software
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VisionProject 2
Projects, Portfolio, Documents, Reports and More
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What users mention about VisionProjectSee all reviews
Functionality
VisionProject is a very useful tool for Project Management, Helpdesk, Time Reporting and Document Management

HelpOnClick Live Chat Software 7
Live Chat Software and Virtual agent for SMBs
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Help Scout 135
Web-based help desk designed for better customer experience
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Salesforce Sales Cloud 9552
Cloud-based CRM & Sales Automation
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HappyFox 63
Helpdesk, customer support software
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Nanorep 5
AI-enabled chatbot & VCA Solutions for Customer Service
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NABD System 37
Multi-channel Customer support & Help Desk software-FREE PLAN
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UseResponse 27
All-in-one customer support suite
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C2 ATOM 11
All-in-one service desk software
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SysAid 100
Powerful Service Desk and Simple to Use, Modular ITSM Tool
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Kayako 143
Unified customer service platform
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UserVoice 54
Build better products with intelligent product feedback
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Vivantio Pro 71
Flexible, Trusted, Reliable Service Desk Software
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iHelpDesk 3
Cloud-based help desk service
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SmartSupport 12
Internal & external knowledge base and forum management platform
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Deskpro 18
Customer service software you can depend on
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NeuQs Free Helpdesk
Web-based help desk and support application
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Helpshift 28
Scalable customer care via web & mobile apps
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Groove 43
Simple Help Desk Software
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Podio 206
The flexible way to manage projects with clients
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What users mention about PodioSee all reviews
Functionality
Awesome for Small Businesses with A Little CRM Know How and A Small Budget
Customer Service
I'm confident that new features they release in the future will be just as well polished
Value for money
It is flexibility , like you can customize it to match any kind of project

ServiceWise 3
Web based help desk management software
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osTicket 30
Customer support ticket system
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Spiceworks 358
Server monitoring software
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Re:amaze 5
Support, engage, and convert customers on a single platform.
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ePowerCenter
Cloud-based CRM software for contact center agents
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Tender Support
Customer support software
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ClickDesk 17
Live chat for customer support
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Parature 11
Customer service software from Microsoft
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viCloning 2
Intelligent Virtual Agent + Live Chat
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AzureDesk 37
Help desk software for SMBs
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CustomerWise 3
Customer support and business process management
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Brand Embassy 1
Social Customer Service Software
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SupportBee 9
Customer support help desk software
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eStreamDesk Helpdesk 1
Online helpdesk & knowledge base simplified
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Sellsy Helpdesk 30
Helpdesk Software by Sellsy
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What users mention about Sellsy HelpdeskSee all reviews
Functionality
Its intuitive, and offers a growing selection of solutions that help my business look and operate professionally
Customer Service
Very good site to manage their accounts and issue invoices, estimates, in a few clicks
Value for money
If your company works exclusively with 1 currency then sellsy is a great product to consider for your business

Casengo 12
Customer Support Software for Live Chat, Email and Twitter
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Oracle Service Cloud 7
Web, Social & Contact Center
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Intercom 458
Customer messaging platform for sales, marketing and support
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Knowledge Base Manager Pro 1
Documentation and knowledge base creation
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ServiceNow 61
Enterprise IT service cloud solutions
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Helpdesk Pilot
IT help desk management software
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JitBit Help Desk 18
Helpdesk ticketing system software
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AJ Helpdesk 1
For Smarter E-Support
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Atera 89
All-in-One MSP Software for MSPs and IT Support Companies
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Mojo Helpdesk 65
Centralize, assign, and track helpdesk requests with our ticket tracking app.
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Adxstudio Portals 2
Microsoft Dynamics CRM-integrated web portals
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Bitrix24 247
Free collaboration, communication & management tool suite
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What users mention about Bitrix24See all reviews
Functionality
Super easy way to get all of my employees engaged and really excited about work
Customer Service
Really like the clean ad fresh interface- task are easy to prioritise and nice reporting available as standard
Value for money
It is very convenient and helps to save time, which can be spent on more important tasks

HarmonyPSA 13
The next generation of professional services automation.
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What users mention about HarmonyPSASee all reviews
Functionality
Innovative, Flexible, and Customizable: HarmonyPSA is the best on the market
Customer Service
Harmony is a great product that caters for the numerous commercial and contractual requirements of projects and frameworks
Value for money
Great customer service, and knowledgeable around the product and the sector

Agile CRM 294
Sales and marketing CRM for growing businesses
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What users mention about Agile CRMSee all reviews
Functionality
Best CRM for small businesses and any business that wants to be successful
Customer Service
If you want a good general tool to do it all then Agile is a great choice
Value for money
Fantastic ability to deliver targeted mailings to specific groups of people

Wix 1804
Website builder & publishing platform
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Wrike 1238
Manage your projects from start to finish with Wrike
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What users mention about WrikeSee all reviews
Functionality
The benefits are terrific, and the ease of notification via email with links to the tasks is fantastic
Customer Service
Wrike and its team are outstanding and have created the best project manager solution out there
Value for money
They are really such a helpful and awesome staff team with an amazing software

Genesys PureCloud 48
Mobile-optimized cloud call center with multichannel routing
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Pipefy 72
Lean Workflow & Business Process Management (BPM)
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What users mention about PipefySee all reviews
Functionality
Love the ability of creating different checklists for each stage of your process
Customer Service
Pipefy is an excellent tool which helps you better organize your company workflow, and it works perfectly with APIs from external apps
Value for money
What I like the most about the platform is the ease of process customization

Tickd
Project & ticket management tool for teams
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Twproject 10
Friendly project management for smart teams
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What users mention about TwprojectSee all reviews
Functionality
Twproject is also an awesome project management tool to keep track of all projects progress
Customer Service
When I was on a team that used Twproject, our project management was easy, efficient, and fun to use
Value for money
The best part is that we are a large team and everyone here is happily using the software

Project Insight 31
Work Better Together™
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What users mention about Project InsightSee all reviews
Functionality
The software won the CODiE award for best Project Management solution in 2017
Customer Service
Consultant is very responsive to requests and is delightful to work with
Value for money
The statistics charts look really good and help to understand the status

Zoho Projects 186
Project Management, Collaboration and Bug Tracking
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What users mention about Zoho ProjectsSee all reviews
Functionality
They have a help representative chat feature which is good and they are responsive
Customer Service
good thing is its integration with other Zoho services that helps and comes as an advantages
Value for money
Overview of Feed and Reports allow for a good top level view of projects

Pivotal Tracker 80
Agile project management tool for developers
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What users mention about Pivotal TrackerSee all reviews
Functionality
Pivotal is an awesome piece of software, I've loved and used it since the day I discovered it
Customer Service
It is a very reliable program with great backing (customer service support) and detailed processes that are easy to follow
Value for money
Solid task management and project management features, with good 3rd-party integrations

Backlog 26
Online project management tool for developers
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What users mention about BacklogSee all reviews
Functionality
Features of the system are great and what you would see in more expensive alternatives
Customer Service
Some of the best online project management tools for developers on the market today, hands down
Value for money
Streamlined workflow and the ability to see who's accountable for what and where projects are

MangoApps 73
Digital Workplace Solutions Tailored for Your Business
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What users mention about MangoAppsSee all reviews
Functionality
Staff really enjoy the Recognition feature, allowing them to thank or congratulate fellow co-workers
Customer Service
The annotation ability is the best part and the reason why I went with MangoApps
Value for money
Ability to spin up mini sites for teams and groups to help them collaborate effectively and quickly

Atlassian Confluence 703
Create, organize, and discuss work with your team
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What users mention about Atlassian ConfluenceSee all reviews
Functionality
It helps me to collaborate with my team and getting their wonderful ideas
Customer Service
There are nice benefits, like the ability to make a template that others can duplicate and fill out
Value for money
It has a great rich text editor that allows you to create great-looking content

Flock 100
Communication and collaboration platform for teams
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What users mention about FlockSee all reviews
Functionality
The most useful and important feature of Flock is its speed and ease of usage
Customer Service
An excellent tool for business communication, my work team and I enjoy and make the most of the best alternative
Value for money
Excellent application to use on all devices and communicate with team effectively

monday.com 1472
Project Management Made Easy
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What users mention about monday.comSee all reviews
Functionality
Its spreading through the organisation like wildfire its just so easy and fun to use
Customer Service
It is simply wonderful and the best thing is that it is very easy to use
Value for money
Excited to see more updates and growth from monday.com, keep up the great work

TeamHeadquarters 9
Unified project management & help desk software
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What users mention about TeamHeadquartersSee all reviews
Functionality
THQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests
Customer Service
Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency
Value for money
Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with

Kaseya BMS 13
Business management solution for IT departments & MSPs
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What users mention about Kaseya BMSSee all reviews
Functionality
The functionality that is there is pretty good and they're adding to it all the time
Customer Service
Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface
Value for money
The ease of use and the adaptivity of the design make the learning curve almost not existent

Alloy Navigator 27
Award winning IT Asset Mgmt and Service Mgmt platform
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ProcedureFlow 25
Cloud-based knowledge management software
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InvGate Service Desk 64
IT service desk software
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elevio 11
Self-service support & customer education platform
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Nextiva 160
Simplifying Business Communication
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Shelf 41
Knowing Made Easy
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Supportbench 11
All-in-one technical & customer support ticketing system
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NICE inContact 100
Cloud Contact Center Software
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Dixa 7
All-in-one customer service platform
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Hippo Video 19
Video communication & collaboration platform
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UJET 6
Customer interaction & support platform with CRM integration
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HelpCrunch 19
Live chat, email automation & helpdesk for support and sales
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Instabug 79
In-app feedback & bug reporting for mobile apps
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Rollbar 83
Full-stack bug and issue tracking for web and mobile apps
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EthicsPoint
Incident management & issue hotline service
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i-Sight 5
Investigative case management software
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Intouch Insight 8
Solutions for improving CX operational performance
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Qualtrics 220
Experience management platform
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Katabat 8
Customer comms, marketing and debt management for lenders
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10,000ft Plans 44
Resource management & time tracking software
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What users mention about 10,000ft PlansSee all reviews
Functionality
Customer Support are great - so responsive and keep jargon to a minimum, a pleasure to deal with
Customer Service
The program is very effective in organizing projects and will help you anyway
Value for money
The interface is very easy to use and I like the ability to set-up our accounts, projects, and teams

WorkBook 42
Project Management & Resource Management, Accounting & CRM solution for advertising agencies
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What users mention about WorkBookSee all reviews
Functionality
if you are looking for improving your results thru better business management , then Workbook is worth a good look
Customer Service
excellent resource planning and project management, good summary information for PMs
Value for money
WorkBook is a great all-in-one solution and there is nothing like it on the current market

SpiraPlan 11
Agile Project Management
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What users mention about SpiraPlanSee all reviews
Functionality
A much improved interface UI for testing and positively best option for requirements management in a testing tool
Customer Service
The tech support was very responsive to help me to set the environment
Value for money
Any time I had a question/issue, they were there to help in a quick and friendly manner