App comparison

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Freshdesk Logo
Freshdesk
4.5
(3.2K)

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Online helpdesk system and customer service software

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(191)

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Freshdesk Alternatives & Competitors

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Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Freshdesk logo

103

182

115

features in common

103

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

Freshdesk logo
4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Freshdesk logo

101

179

115

features in common

101

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Email Templates

    5.0

  • Change Management

    5.0

  • Video Conferencing

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.3

Freshdesk logo
4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
Freshdesk logo

100

158

115

features in common

100

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.1

Freshdesk logo
4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
TeamSupport logo
4.5
(844)

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
Freshdesk logo

81

109

115

features in common

81

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(844)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4
Freshdesk logo
4.4

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
Salesforce Service Cloud logo
4.4
(754)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
Freshdesk logo

91

198

115

features in common

91

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(754)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Lead Management

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.2

Freshdesk logo
4.4

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Intercom logo
4.5
(1K)

Making internet business personal

Features

Total

Intercom logo
Freshdesk logo

74

171

115

features in common

74

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0

0.4

Freshdesk logo
4.4

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
JIRA Service Management logo
4.5
(660)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Freshdesk logo

60

114

115

features in common

60

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(660)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.1

Freshdesk logo
4.4

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Freshservice logo
4.5
(571)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
Freshdesk logo

69

132

115

features in common

69

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(571)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4
Freshdesk logo
4.4

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
Kustomer logo
4.6
(56)

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
Freshdesk logo

73

106

115

features in common

73

features in common

Kustomer logo

Kustomer user ratings

Functionality

4.5
(56)

Top features

  • Live Chat

    5.0

  • Call Routing

    5.0

  • Real-Time Notifications

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$89/month

Value for money

Kustomer logo
4.5

0.1

Freshdesk logo
4.4

What users say about Kustomer's value for money

Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.
Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.
Front logo
4.5
(261)

How 8,000+ companies streamline customer communication.

Features

Total

Front logo
Freshdesk logo

90

199

115

features in common

90

features in common

Front logo

Front user ratings

Functionality

4.4
(261)

Top features

  • Collaboration Tools

    5.0

  • Calendar Management

    5.0

  • Real-Time Monitoring

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$19/month

Value for money

Front logo
4.2

0.2

Freshdesk logo
4.4

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
TOPdesk logo
4.4
(87)

The service management platform that makes service happen

Features

Total

TOPdesk logo
Freshdesk logo

67

119

115

features in common

67

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.3
(87)

Top features

  • Customizable Fields

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Reporting/Analytics

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.3

0.1

Freshdesk logo
4.4

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
ServiceTonic logo
4.0
(1)

ServiceTonic targets small and medium size enterprises

Features

Total

ServiceTonic logo
Freshdesk logo

30

45

115

features in common

30

features in common

ServiceTonic logo

ServiceTonic user ratings

Functionality

(1)

Unique features

  • Contract/License Management

    N/A

  • Asset Tracking

    N/A

  • Sales Pipeline Management

    N/A

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Hiver logo
4.7
(117)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

Hiver logo
Freshdesk logo

61

84

115

features in common

61

features in common

Hiver logo

Hiver user ratings

Functionality

4.5
(117)

Top features

  • Mobile Access

    5.0

  • Communication Management

    5.0

  • SSL Security

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$15/month

Value for money

Hiver logo
4.5

0.1

Freshdesk logo
4.4

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
WorkHub Tasks logo
5.0
(8)

All sort of organizations from small to enterprise-level

Features

Total

WorkHub Tasks logo
Freshdesk logo

25

27

115

features in common

25

features in common

WorkHub Tasks logo

WorkHub Tasks user ratings

Functionality

5.0
(8)

Top features

  • Support Ticket Management

    5.0

  • Multi-Channel Communication

    5.0

  • Alerts/Escalation

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Help Scout logo
4.7
(209)

Deliver world-class support from one easy-to-use platform.

Features

Total

Help Scout logo
Freshdesk logo

56

73

115

features in common

56

features in common

Help Scout logo

Help Scout user ratings

Functionality

4.3
(209)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Queue Management

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$20/month

Value for money

Help Scout logo
4.4
Freshdesk logo
4.4

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
Tidio logo
4.7
(447)

Communicator for businesses. live chat, messenger and email

Features

Total

Tidio logo
Freshdesk logo

59

95

115

features in common

59

features in common

Tidio logo

Tidio user ratings

Functionality

4.6
(447)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Contextual Guidance

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$29/month

Value for money

Tidio logo
4.5

0.1

Freshdesk logo
4.4

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
Bitrix24 logo
4.2
(830)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Freshdesk logo

87

425

115

features in common

87

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(830)

Top features

  • Client Database

    5.0

  • HR Management

    5.0

  • Drag & Drop

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.2

Freshdesk logo
4.4

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Vivantio logo
4.3
(177)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Freshdesk logo

85

160

115

features in common

85

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(177)

Top features

  • Real-Time Notifications

    5.0

  • Task Management

    5.0

  • Remote Access/Control

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

0.1

Freshdesk logo
4.4

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
ServiceNow logo
4.5
(239)

Enterprise IT service cloud solutions

Features

Total

ServiceNow logo
Freshdesk logo

35

66

115

features in common

35

features in common

ServiceNow logo

ServiceNow user ratings

Functionality

4.4
(239)

Top features

  • Prioritization

    5.0

  • Data Storage Management

    5.0

  • Project Management

    4.8

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Pricing

Starting from

$100/month

Value for money

ServiceNow logo
4.2

0.2

Freshdesk logo
4.4