Freshdesk Alternatives &amp; Competitors

(3.4K)

Top features

Real Time Data
5.0
Customer Complaint Tracking
5.0
Audit Trail
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$49/month

Value for money

4.2

0.2

4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

57

74

130

features in common

57

features in common

Kayako user ratings

Functionality

3.9

(164)

Top features

Service Level Agreement (SLA) Management
5.0
Real-Time Chat
5.0
Interaction Tracking
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$30/month

Value for money

3.8

0.6

4.4

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Categories in common

Features

Total

66

82

130

features in common

66

features in common

Cayzu user ratings

Functionality

5.0

(31)

Unique features

Real Time Reporting
N/A
Help Desk Management
N/A
Active Directory Integration
N/A

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$4/month

Value for money

4.9

0.5

4.4

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

PR

Pete R.

Categories in common

Features

Total

57

160

130

features in common

57

features in common

Pipedrive user ratings

Functionality

(2.7K)

Top features

Offline Form
5.0
Lead Distribution
5.0
Time on Site Tracking
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$15/month

Value for money

4.4

What users say about Pipedrive's value for money

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.

AR

Verified reviewer

The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.

JB

John B.

Categories in common

Features

Total

103

158

130

features in common

103

features in common

Zoho Desk user ratings

Functionality

4.5

(1.9K)

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.1

4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

93

403

130

features in common

93

features in common

Bitrix24 user ratings

Functionality

4.2

(622)

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$61/month

Value for money

4.2

0.2

4.4

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Categories in common

Features

Total

81

136

130

features in common

81

features in common

Vivantio user ratings

Functionality

4.2

(167)

Top features

Remote Access/Control
5.0
IT Asset Management
5.0
Customizable Branding
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$42/month

Value for money

4.2

0.2

4.4

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

64

98

130

features in common

64

features in common

Froged user ratings

Functionality

(49)

Top features

Multi-Channel Communication
5.0
Third Party Integrations
5.0
Knowledge Management
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

€79/month

Value for money

4.8

0.4

4.4

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Timothy M.

Categories in common

Features

Total

102

174

130

features in common

102

features in common

LiveAgent user ratings

Functionality

(1.2K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$15/month

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

86

185

130

features in common

86

features in common

Front user ratings

Functionality

(245)

Top features

Collaboration Tools
5.0
Contact Database
5.0
Chat/Messaging
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$19/month

Value for money

4.2

0.2

4.4

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Verified reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Categories in common

Features

Total

68

207

130

features in common

68

features in common

Zoho CRM user ratings

Functionality

4.2

(6.1K)

Top features

Real Time Notifications
5.0
Email Alerts
5.0
Wiki
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$20/month

Value for money

4.3

0.1

4.4

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

UB

Umair B.

Categories in common

Features

Total

43

70

130

features in common

43

features in common

Userlike user ratings

Functionality

4.5

(637)

Top features

Live Chat
5.0
Website Visitor Tracking
5.0
Virtual Assistant
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$100/month

Value for money

4.4

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Christoph H.

Categories in common

Features

Total

39

71

130

features in common

39

features in common

SOGEDES.X user ratings

Functionality

(0)

Unique features

Call Scripting
N/A
Agent Interface
N/A
Text to Speech
N/A

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Categories in common

Features

Total

79

181

130

features in common

79

features in common

Intercom user ratings

Functionality

(903)

Top features

Contact Management
5.0
Interaction Tracking
5.0
API
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$67/month

Value for money

4.0

0.4

4.4

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

77

97

130

features in common

77

features in common

Kustomer user ratings

Functionality

(39)

Top features

Live Chat
5.0
Queue Management
5.0
Communication Management
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$29/month

Value for money

4.3

0.1

4.4

What users say about Kustomer's value for money

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

AR

Verified reviewer

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

Categories in common

Features

Total

11

17

130

features in common

11

features in common

Fullview user ratings

Functionality

4.7

(3)

Top features

Two-Way Audio & Video
5.0
Screen Sharing
5.0
Remote Access/Control
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Categories in common

Features

Total

53

81

130

features in common

53

features in common

elevio user ratings

Functionality

(30)

Top features

Proactive Chat
5.0
Live Chat
5.0
Content Management
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$99/month

Value for money

4.6

0.2

4.4

What users say about elevio's value for money

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Categories in common

Features

Total

69

97

130

features in common

69

features in common

FuseDesk user ratings

Functionality

(5)

Unique features

Data Visualization
N/A
Auto-Responders
N/A
Website Integration
N/A

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Categories in common

Features

Total

73

142

130

features in common

73

features in common

BeInContact user ratings

Functionality

4.0

(14)

Unique features

Caller ID
5.0
Call Center Integration
5.0
FTC Compliance
N/A

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Categories in common

Features

Total

69

226

130

features in common

69

features in common

EngageBay user ratings

Functionality

(367)

Top features

Lead Nurturing
5.0
ROI Tracking
5.0
Dynamic Content
5.0

Freshdesk user ratings

Functionality

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Pricing

Starting from

$14.99/month

Value for money

4.7

0.3

4.4

What users say about EngageBay's value for money