Freshdesk Alternatives, Competitors & Similar Software

Features

Total

94

178

117

features in common

94

features in common

Zendesk's unique features

Transfers/Routing
Procurement Management
Trend Analysis
Service Reporting

Freshdesk's unique features

Network Monitoring
Reminders
Inbox Management
Electronic Signature

Pricing

Starting from

$19/month

Value for money

4.1

0.3

4.4

What users say about Zendesk's value for money

Read all reviews

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Categories in common

Features

Total

94

145

117

features in common

94

features in common

Zoho Desk's unique features

Remote Access/Control
Customer Engagement
Issue Scheduling
Onboarding

Freshdesk's unique features

Inbox Management
Multi-Language
Project Time Tracking
Electronic Signature

Pricing

Starting from

$14/month

Value for money

4.5

0.1

4.4

What users say about Zoho Desk's value for money

Read all reviews

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

85

181

117

features in common

85

features in common

Salesforce Service Cloud's unique features

Transfers/Routing
Calendar Management
Inventory Control
Progressive Dialer

Freshdesk's unique features

Cataloging/Categorization
Project Planning/Scheduling
Recurring Issues
Real Time Notifications

Pricing

Value for money

4.1

0.3

4.4

What users say about Salesforce Service Cloud's value for money

Read all reviews

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Categories in common

Features

Total

52

91

117

features in common

52

features in common

JIRA Service Management's unique features

Email Alerts
Release Management
Compliance Management
Approval Process Control

Freshdesk's unique features

Negative Feedback Management
Predictive Analytics
Call Center Management
Real Time Notifications

Pricing

Starting from

$20/month

Value for money

4.2

0.2

4.4

What users say about JIRA Service Management's value for money

Read all reviews

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

38

149

117

features in common

38

features in common

Jira's unique features

Administrator Level Control
Compliance Management
Quality Assurance
Percent-Complete Tracking

Freshdesk's unique features

Decision Support
Community Management
SSL Security
Appointment Management

Pricing

Starting from

$7/month

Value for money

4.2

0.2

4.4

What users say about Jira's value for money

Read all reviews

It is an outstanding platform easy to use, with a great UI design, and wide range of customization and con configuration.

LD

Luis D.

It is so easy to get started with Jira. They have awesome integrations into other atlassian products as well (we were using Trello before) so switching to Jira was almost seamless.

AA

Ameer A.

Categories in common

Features

Total

40

154

117

features in common

40

features in common

Salesforce Sales Cloud's unique features

Marketing Automation
Contact Management
For AEC Industry
MES

Freshdesk's unique features

Decision Support
Social Media Monitoring
Call Monitoring
Queue Management

Pricing

Value for money

4.0

0.4

4.4

What users say about Salesforce Sales Cloud's value for money

Read all reviews

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Pretty good, I’m fairly new to the system but it was pretty easy to learn and maneuver which is very important with the position that I am in.

LA

Lucy A.

Categories in common

Features

Total

66

75

117

features in common

66

features in common

HappyFox Help Desk's unique features

Help Desk Management
Contact Management
Document Storage
Issue Scheduling

Freshdesk's unique features

Engagement Tracking
Gamification
Work Order Management
Reporting & Statistics

Pricing

Starting from

$29/month

Value for money

4.5

0.1

4.4

What users say about HappyFox Help Desk's value for money

Read all reviews

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Categories in common

Features

Total

56

73

117

features in common

56

features in common

Help Scout's unique features

Real Time Reporting
Contact Management
Canned Responses
Document Management

Freshdesk's unique features

Survey/Poll Management
Issue Management
Engagement Tracking
Scheduling

Pricing

Starting from

$15/month

Value for money

4.6

0.2

4.4

What users say about Help Scout's value for money

Read all reviews

Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.

SC

Scott C.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Anonymous Reviewer

Categories in common

Features

Total

92

165

117

features in common

92

features in common

LiveAgent's unique features

Caller ID
Automatic Call Distribution
VoIP Connection
Phone Key Input

Freshdesk's unique features

Project Management
Search/Filter
Recurring Issues
Electronic Signature

Pricing

Starting from

$15/month

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

Read all reviews

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Categories in common

Features

Total

70

133

117

features in common

70

features in common

Freshservice's unique features

Contract Drafting
Change Planning
Compliance Management
Audit Management

Freshdesk's unique features

Social Media Integration
Contact Database
Work Order Management
Real Time Notifications

Pricing

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about Freshservice's value for money

Read all reviews

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.

EK

Emily K.

Categories in common

Features

Total

62

115

117

features in common

62

features in common

Front's unique features

Onboarding
Client Management
Team Chat
Real Time Analytics

Freshdesk's unique features

Electronic Signature
Summary Reports
Decision Support
Customizable Templates

Pricing

Starting from

$19/year

Value for money

4.2

0.2

4.4

What users say about Front's value for money

Read all reviews

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

GP

Giada P.

Categories in common

Features

Total

55

76

117

features in common

55

features in common

Kayako's unique features

Configuration Management
Incident Management
Auto-Responders
Website Integration

Freshdesk's unique features

Electronic Signature
Categorization/Grouping
Survey/Poll Management
Customizable Templates

Pricing

Starting from

$15/month

Value for money

3.8

0.6

4.4

What users say about Kayako's value for money

Read all reviews

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Categories in common

Features

Total

28

67

117

features in common

28

features in common

HubSpot CRM's unique features

Client Management
Contact Management
Sales Pipeline Management
Document Management

Freshdesk's unique features

Electronic Signature
Archiving & Retention
Summary Reports
Event Triggered Actions

Pricing

Starting from

$50/month

Value for money

4.4

What users say about HubSpot CRM's value for money

Read all reviews

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.

AR

Anonymous Reviewer

It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.

CH

Cherie H.

Categories in common

Features

Total

39

74

117

features in common

39

features in common

ManageEngine ServiceDesk Plus' unique features

CMDB
Issue Scheduling
Document Management
Customer History

Freshdesk's unique features

Electronic Signature
Contact Database
Multi-Channel Data Collection
Single Sign On

Pricing

Starting from

$495/year

Value for money

4.3

0.1

4.4

What users say about ManageEngine ServiceDesk Plus' value for money

Read all reviews

Its integration with Active Directory allows for easy and seamless log in and authentication which makes the experience wonderful.

WP

Wanzi P.

This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.

Mv

Mike v.

Categories in common

Features

Total

65

200

117

features in common

65

features in common

Zoho CRM's unique features

Contact Management
Sales Pipeline Management
Configurable Workflow
Pipeline Reports

Freshdesk's unique features

Work Order Management
Content Creation
Knowledge Management
Electronic Signature

Pricing

Starting from

$20/month

Value for money

4.3

0.1

4.4

What users say about Zoho CRM's value for money

Read all reviews

I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.

BW

B. W. B.

I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.

David M.

Categories in common

Features

Total

37

78

117

features in common

37

features in common

Intercom's unique features

Conversion Rate Optimization
Contact Management
Website Visitor Tracking
Email Campaign Management

Freshdesk's unique features

Decision Support
Call Routing
SSL Security
Project Time Tracking

Pricing

Starting from

$38/month

Value for money

4.0

0.4

4.4

What users say about Intercom's value for money

Read all reviews

Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.

AR

Anonymous Reviewer

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

21

48

117

features in common

21

features in common

Spiceworks' unique features

Uptime Reporting
Compliance Management
Problem Management
Resource Management

Freshdesk's unique features

Real Time Notifications
Customer Database
Chat/Messaging
Event Triggered Actions

Pricing

Value for money

4.6

0.2

4.4

What users say about Spiceworks' value for money

Read all reviews

I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.

Neal J.

Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.

RC

Ryan C.

Categories in common

Features

Total

77

490

117

features in common

77

features in common

monday.com's unique features

Lead Notifications
Contact Management
Cost Tracking
Task Tagging

Freshdesk's unique features

Virtual Assistant
Routing
Scheduling
Summary Reports

Pricing

Starting from

$10/month

Value for money

4.3

0.1

4.4

What users say about monday.com's value for money

Read all reviews

When navigating the user-interface, it can have lagged. Its desktop version for mac is troublesome as compared to the online version and is annoying.

Poppy S.

Monday is very easy to use, has excellent help and tutorials, and extremely responsive tech support. They regularly add new features and improvements.

MG

Mitch G.

Categories in common

Features

Total

55

93

117

features in common

55

features in common

SolarWinds Service Desk's unique features

Active Directory Integration
License Management
Compliance Management
Auto-Responders

Freshdesk's unique features

Negative Feedback Management
Chat/Messaging
Social Media Integration
Reporting & Statistics

Pricing

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about SolarWinds Service Desk's value for money

Read all reviews

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

Categories in common

Features

Total

79

135

117

features in common

79

features in common

DeskPRO's unique features

Transcripts/Chat History
Contact Management
Proactive Chat
Application Management

Freshdesk's unique features

Work Order Management
Assignment Management
Electronic Signature
Gamification

Pricing

Starting from

$29/month

Value for money

4.5

0.1

4.4

What users say about DeskPRO's value for money

Read all reviews

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Categories in common

Features

Total

71

94

117

features in common

71

features in common

Kustomer's unique features

Client Portal
Contact Management
Auto-Responders
Performance Management

Freshdesk's unique features

Routing
Social Media Monitoring
Assignment Management
Electronic Signature

Pricing

Starting from

$89/month

Value for money

4.4

What users say about Kustomer's value for money

Read all reviews

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.

NC

Nicole C.

Categories in common

Features

Total

47

56

117

features in common

47

features in common

Groove's unique features

Contact Management
Interaction Tracking
Customer Engagement
Customer History

Freshdesk's unique features

Decision Support
Social Media Monitoring
File Sharing
Engagement Tracking

Pricing

Starting from

$12/month

Value for money

4.4

What users say about Groove's value for money

Read all reviews

We manage a few completely different projects so its great that they are all supported under the same account.

MM

Mark M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

Categories in common

Features

Total

35

58

117

features in common

35

features in common

HubSpot Service Hub's unique features

Customer Service Analytics
Contact Management
Interaction Tracking
Canned Responses

Freshdesk's unique features

Access Controls/Permissions
Multi-Channel Data Collection
Content Creation
Search/Filter

Pricing

Starting from

$45/month

Value for money

4.2

0.2

4.4

What users say about HubSpot Service Hub's value for money

Read all reviews

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

Categories in common

Features

Total

72

101

117

features in common

72

features in common

TeamSupport's unique features

Customer Service Analytics
Contact Management
Website Integration
Real Time Data

Freshdesk's unique features

Negative Feedback Management
Call Routing
Social Media Integration
Electronic Signature

Pricing

Starting from

$50/month

Value for money

4.4

What users say about TeamSupport's value for money

Read all reviews

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

Categories in common

Features

Total

30

101

117

features in common

30

features in common

Dynamics 365's unique features

General Ledger
Contact Management
Accounts Receivable
Training Management

Freshdesk's unique features

Electronic Signature
Content Creation
Summary Reports
Multi-Channel Communication

Pricing

Starting from

$50/month

Value for money

4.1

0.3

4.4

What users say about Dynamics 365's value for money

Read all reviews

We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.

Kelly Michael S.

My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.

IB

Israel B.

Categories in common

Features

Total

58

99

117

features in common

58

features in common

OTRS's unique features

Customer History
No-Code
Compliance Management
Change Management

Freshdesk's unique features

Call Center Management
Case Management
Work Order Management
Decision Support

Pricing

Value for money

4.5

0.1

4.4

What users say about OTRS's value for money

Read all reviews

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).

Omar S.

Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.

FT

Francis T.

Categories in common

Features

Total

45

69

117

features in common

45

features in common

LiveChat's unique features

Real Time Analytics
Sales Reports
Auto-Responders
File Transfer

Freshdesk's unique features

Negative Feedback Management
Issue Tracking
Social Media Monitoring
Employee Management

Pricing

Starting from

$16/month

Value for money

4.5

0.1

4.4

What users say about LiveChat's value for money

Read all reviews

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Fausto F.

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

Categories in common

Features

Total

42

59

117

features in common

42

features in common

HelpDesk's unique features

Commenting/Notes
Historical Reporting
Ratings / Reviews
Quality Assurance

Freshdesk's unique features

Electronic Signature
Customizable Forms
Call Routing
Real-time Updates

Pricing

Starting from

$4/month

Value for money

4.2

0.2

4.4

What users say about HelpDesk's value for money

Read all reviews

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.

Maryna N.

Categories in common

Features

Total

38

58

117

features in common

38

features in common

Gorgias' unique features

Personalization
Contact Management
Offline Form
@mentions

Freshdesk's unique features

Real Time Notifications
Community Management
SSL Security
Single Sign On

Pricing

Starting from

$60/month

Value for money

4.5

0.1

4.4

What users say about Gorgias' value for money

Read all reviews

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Categories in common

Features

Total

59

102

117

features in common

59

features in common

TOPdesk's unique features

Freshdesk Alternatives

Top 100 Alternatives & Competitors to Freshdesk

Zendesk

Zoho Desk

Salesforce Service Cloud

JIRA Service Management

Jira

Salesforce Sales Cloud

HappyFox Help Desk

Help Scout

LiveAgent

Freshservice

Front

Kayako

HubSpot CRM

ManageEngine ServiceDesk Plus

Zoho CRM

Intercom

Spiceworks

monday.com

SolarWinds Service Desk

DeskPRO

Kustomer

Groove

HubSpot Service Hub

TeamSupport

Dynamics 365

OTRS

LiveChat

HelpDesk

Gorgias

TOPdesk