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Freshdesk Alternatives

How do Freshdesk alternatives compare?

Zendesk and Zoho Desk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Freshdesk to its top 100 alternatives, Slack has the highest rating, with TeamViewer as the runner-up, and Freshdesk ranking 8th place. Slack has the most reviews with a total of 21,139, while Freshdesk has 2,388. Users say Slack tops the list for value for money followed by TeamViewer, while Freshdesk comes in 6th. Users also say Slack and TeamViewer are the easiest to use, while Freshdesk takes 6th place.

What are the top 5 alternatives to Freshdesk?


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Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to Freshdesk

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
Freshdesk logo

94

178

117

features in common

94

features in common

Zendesk logo

Zendesk's unique features

  • Transfers/Routing

  • Procurement Management

  • Trend Analysis

  • Service Reporting

Freshdesk logo

Freshdesk's unique features

  • Network Monitoring

  • Reminders

  • Inbox Management

  • Electronic Signature

Starting from

$19/month

Value for money

Zendesk logo
4.1

0.3

Freshdesk logo
4.4

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
Freshdesk logo

94

145

117

features in common

94

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Remote Access/Control

  • Customer Engagement

  • Issue Scheduling

  • Onboarding

Freshdesk logo

Freshdesk's unique features

  • Inbox Management

  • Multi-Language

  • Project Time Tracking

  • Electronic Signature

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.1

Freshdesk logo
4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(532)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
Freshdesk logo

85

181

117

features in common

85

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Transfers/Routing

  • Calendar Management

  • Inventory Control

  • Progressive Dialer

Freshdesk logo

Freshdesk's unique features

  • Cataloging/Categorization

  • Project Planning/Scheduling

  • Recurring Issues

  • Real Time Notifications

Value for money

Salesforce Service Cloud logo
4.1

0.3

Freshdesk logo
4.4

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

JIRA Service Management logo

JIRA Service Management

4.4
(278)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Freshdesk logo

52

91

117

features in common

52

features in common

JIRA Service Management logo

JIRA Service Management's unique features

  • Email Alerts

  • Release Management

  • Compliance Management

  • Approval Process Control

Freshdesk logo

Freshdesk's unique features

  • Negative Feedback Management

  • Predictive Analytics

  • Call Center Management

  • Real Time Notifications

Starting from

$20/month

Value for money

JIRA Service Management logo
4.2

0.2

Freshdesk logo
4.4

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Jira logo

Jira

4.4
(11.1K)

Project & Issue Tracking Software - See why we're #1!

Features

Total

Jira logo
Freshdesk logo

38

149

117

features in common

38

features in common

Jira logo

Jira's unique features

  • Administrator Level Control

  • Compliance Management

  • Quality Assurance

  • Percent-Complete Tracking

Freshdesk logo

Freshdesk's unique features

  • Decision Support

  • Community Management

  • SSL Security

  • Appointment Management

Starting from

$7/month

Value for money

Jira logo
4.2

0.2

Freshdesk logo
4.4

What users say about Jira's value for money

It is an outstanding platform easy to use, with a great UI design, and wide range of customization and con configuration.

LD

Luis D.

It is so easy to get started with Jira. They have awesome integrations into other atlassian products as well (we were using Trello before) so switching to Jira was almost seamless.

AA

Ameer A.

Salesforce Sales Cloud logo

Salesforce Sales Cloud

4.4
(16.5K)

Cloud-based CRM & Sales Automation

Features

Total

Salesforce Sales Cloud logo
Freshdesk logo

40

154

117

features in common

40

features in common

Salesforce Sales Cloud logo

Salesforce Sales Cloud's unique features

  • Marketing Automation

  • Contact Management

  • For AEC Industry

  • MES

Freshdesk logo

Freshdesk's unique features

  • Decision Support

  • Social Media Monitoring

  • Call Monitoring

  • Queue Management

Value for money

Salesforce Sales Cloud logo
4.0

0.4

Freshdesk logo
4.4

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Pretty good, I’m fairly new to the system but it was pretty easy to learn and maneuver which is very important with the position that I am in.

LA

Lucy A.

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(86)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
Freshdesk logo

66

75

117

features in common

66

features in common

HappyFox Help Desk logo

HappyFox Help Desk's unique features

  • Help Desk Management

  • Contact Management

  • Document Storage

  • Issue Scheduling

Freshdesk logo

Freshdesk's unique features

  • Engagement Tracking

  • Gamification

  • Work Order Management

  • Reporting & Statistics

Starting from

$29/month

Value for money

HappyFox Help Desk logo
4.5

0.1

Freshdesk logo
4.4

What users say about HappyFox Help Desk's value for money

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Help Scout logo

Help Scout

4.7
(172)

Web-based help desk designed for better customer experience

Features

Total

Help Scout logo
Freshdesk logo

56

73

117

features in common

56

features in common

Help Scout logo

Help Scout's unique features

  • Real Time Reporting

  • Contact Management

  • Canned Responses

  • Document Management

Freshdesk logo

Freshdesk's unique features

  • Survey/Poll Management

  • Issue Management

  • Engagement Tracking

  • Scheduling

Starting from

$15/month

Value for money

Help Scout logo
4.6

0.2

Freshdesk logo
4.4

What users say about Help Scout's value for money

Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.

SC

Scott C.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Anonymous Reviewer

LiveAgent logo

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Freshdesk logo

92

165

117

features in common

92

features in common

LiveAgent logo

LiveAgent's unique features

  • Caller ID

  • Automatic Call Distribution

  • VoIP Connection

  • Phone Key Input

Freshdesk logo

Freshdesk's unique features

  • Project Management

  • Search/Filter

  • Recurring Issues

  • Electronic Signature

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.3

Freshdesk logo
4.4

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Freshservice logo

Freshservice

4.5
(425)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
Freshdesk logo

70

133

117

features in common

70

features in common

Freshservice logo

Freshservice's unique features

  • Contract Drafting

  • Change Planning

  • Compliance Management

  • Audit Management

Freshdesk logo

Freshdesk's unique features

  • Social Media Integration

  • Contact Database

  • Work Order Management

  • Real Time Notifications

Starting from

$19/month

Value for money

Freshservice logo
4.5

0.1

Freshdesk logo
4.4

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.

EK

Emily K.

Front logo

Front

4.5
(213)

One place to take care of all your customers

Features

Total

Front logo
Freshdesk logo

62

115

117

features in common

62

features in common

Front logo

Front's unique features

  • Onboarding

  • Client Management

  • Team Chat

  • Real Time Analytics

Freshdesk logo

Freshdesk's unique features

  • Electronic Signature

  • Summary Reports

  • Decision Support

  • Customizable Templates

Starting from

$19/year

Value for money

Front logo
4.2

0.2

Freshdesk logo
4.4

What users say about Front's value for money

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

GP

Giada P.

Kayako logo

Kayako

4.0
(159)

Unified customer service platform

Features

Total

Kayako logo
Freshdesk logo

55

76

117

features in common

55

features in common

Kayako logo

Kayako's unique features

  • Configuration Management

  • Incident Management

  • Auto-Responders

  • Website Integration

Freshdesk logo

Freshdesk's unique features

  • Electronic Signature

  • Categorization/Grouping

  • Survey/Poll Management

  • Customizable Templates

Starting from

$15/month

Value for money

Kayako logo
3.8

0.6

Freshdesk logo
4.4

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

HubSpot CRM logo

HubSpot CRM

4.5
(2.9K)

Everything you need to sell in one integrated suite

Features

Total

HubSpot CRM logo
Freshdesk logo

28

67

117

features in common

28

features in common

HubSpot CRM logo

HubSpot CRM's unique features

  • Client Management

  • Contact Management

  • Sales Pipeline Management

  • Document Management

Freshdesk logo

Freshdesk's unique features

  • Electronic Signature

  • Archiving & Retention

  • Summary Reports

  • Event Triggered Actions

Starting from

$50/month

Value for money

HubSpot CRM logo
4.4
Freshdesk logo
4.4

What users say about HubSpot CRM's value for money

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.

AR

Anonymous Reviewer

It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.

CH

Cherie H.

Features

Total

ManageEngine ServiceDesk Plus logo
Freshdesk logo

39

74

117

features in common

39

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus' unique features

  • CMDB

  • Issue Scheduling

  • Document Management

  • Customer History

Freshdesk logo

Freshdesk's unique features

  • Electronic Signature

  • Contact Database

  • Multi-Channel Data Collection

  • Single Sign On

Starting from

$495/year

Value for money

ManageEngine ServiceDesk Plus logo
4.3

0.1

Freshdesk logo
4.4

What users say about ManageEngine ServiceDesk Plus' value for money

Its integration with Active Directory allows for easy and seamless log in and authentication which makes the experience wonderful.

WP

Wanzi P.

This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.

Mv

Mike v.

Zoho CRM logo

Zoho CRM

4.3
(5.2K)

CRM software that helps you sell smarter, better, faster.

Features

Total

Zoho CRM logo
Freshdesk logo

65

200

117

features in common

65

features in common

Zoho CRM logo

Zoho CRM's unique features

  • Contact Management

  • Sales Pipeline Management

  • Configurable Workflow

  • Pipeline Reports

Freshdesk logo

Freshdesk's unique features

  • Work Order Management

  • Content Creation

  • Knowledge Management

  • Electronic Signature

Starting from

$20/month

Value for money

Zoho CRM logo
4.3

0.1

Freshdesk logo
4.4

What users say about Zoho CRM's value for money

I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.

BW

B. W. B.

I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.

David M.

Intercom logo

Intercom

4.5
(792)

The #1-rated Business Messenger for customer relationships.

Features

Total

Intercom logo
Freshdesk logo

37

78

117

features in common

37

features in common

Intercom logo

Intercom's unique features

  • Conversion Rate Optimization

  • Contact Management

  • Website Visitor Tracking

  • Email Campaign Management

Freshdesk logo

Freshdesk's unique features

  • Decision Support

  • Call Routing

  • SSL Security

  • Project Time Tracking

Starting from

$38/month

Value for money

Intercom logo
4.0

0.4

Freshdesk logo
4.4

What users say about Intercom's value for money

Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.

AR

Anonymous Reviewer

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Spiceworks logo

Spiceworks

4.4
(505)

Server and website monitoring software

Features

Total

Spiceworks logo
Freshdesk logo

21

48

117

features in common

21

features in common

Spiceworks logo

Spiceworks' unique features

  • Uptime Reporting

  • Compliance Management

  • Problem Management

  • Resource Management

Freshdesk logo

Freshdesk's unique features

  • Real Time Notifications

  • Customer Database

  • Chat/Messaging

  • Event Triggered Actions

Value for money

Spiceworks logo
4.6

0.2

Freshdesk logo
4.4

What users say about Spiceworks' value for money

I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.

Neal J.

Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.

RC

Ryan C.

monday.com logo

monday.com

4.6
(2.5K)

Project Management Made Easy

Features

Total

monday.com logo
Freshdesk logo

77

490

117

features in common

77

features in common

monday.com logo

monday.com's unique features

  • Lead Notifications

  • Contact Management

  • Cost Tracking

  • Task Tagging

Freshdesk logo

Freshdesk's unique features

  • Virtual Assistant

  • Routing

  • Scheduling

  • Summary Reports

Starting from

$10/month

Value for money

monday.com logo
4.3

0.1

Freshdesk logo
4.4

What users say about monday.com's value for money

When navigating the user-interface, it can have lagged. Its desktop version for mac is troublesome as compared to the online version and is annoying.

Poppy S.

Monday is very easy to use, has excellent help and tutorials, and extremely responsive tech support. They regularly add new features and improvements.

MG

Mitch G.

SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(521)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
Freshdesk logo

55

93

117

features in common

55

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk's unique features

  • Active Directory Integration

  • License Management

  • Compliance Management

  • Auto-Responders

Freshdesk logo

Freshdesk's unique features

  • Negative Feedback Management

  • Chat/Messaging

  • Social Media Integration

  • Reporting & Statistics

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.1

Freshdesk logo
4.4

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

DeskPRO logo

DeskPRO

4.6
(35)

Customer service software you can depend on

Features

Total

DeskPRO logo
Freshdesk logo

79

135

117

features in common

79

features in common

DeskPRO logo

DeskPRO's unique features

  • Transcripts/Chat History

  • Contact Management

  • Proactive Chat

  • Application Management

Freshdesk logo

Freshdesk's unique features

  • Work Order Management

  • Assignment Management

  • Electronic Signature

  • Gamification

Starting from

$29/month

Value for money

DeskPRO logo
4.5

0.1

Freshdesk logo
4.4

What users say about DeskPRO's value for money

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Kustomer logo

Kustomer

4.5
(30)

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
Freshdesk logo

71

94

117

features in common

71

features in common

Kustomer logo

Kustomer's unique features

  • Client Portal

  • Contact Management

  • Auto-Responders

  • Performance Management

Freshdesk logo

Freshdesk's unique features

  • Routing

  • Social Media Monitoring

  • Assignment Management

  • Electronic Signature

Starting from

$89/month

Value for money

Kustomer logo
4.4
Freshdesk logo
4.4

What users say about Kustomer's value for money

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.

NC

Nicole C.

Groove logo

Groove

4.4
(64)

Support, Simplified.

Features

Total

Groove logo
Freshdesk logo

47

56

117

features in common

47

features in common

Groove logo

Groove's unique features

  • Contact Management

  • Interaction Tracking

  • Customer Engagement

  • Customer History

Freshdesk logo

Freshdesk's unique features

  • Decision Support

  • Social Media Monitoring

  • File Sharing

  • Engagement Tracking

Starting from

$12/month

Value for money

Groove logo
4.4
Freshdesk logo
4.4

What users say about Groove's value for money

We manage a few completely different projects so its great that they are all supported under the same account.

MM

Mark M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

HubSpot Service Hub logo

HubSpot Service Hub

4.4
(120)

Cloud-based customer service solution for firms of all sizes

Features

Total

HubSpot Service Hub logo
Freshdesk logo

35

58

117

features in common

35

features in common

HubSpot Service Hub logo

HubSpot Service Hub's unique features

  • Customer Service Analytics

  • Contact Management

  • Interaction Tracking

  • Canned Responses

Freshdesk logo

Freshdesk's unique features

  • Access Controls/Permissions

  • Multi-Channel Data Collection

  • Content Creation

  • Search/Filter

Starting from

$45/month

Value for money

HubSpot Service Hub logo
4.2

0.2

Freshdesk logo
4.4

What users say about HubSpot Service Hub's value for money

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

TeamSupport logo

TeamSupport

4.5
(800)

B2B Customer Support Software

Features

Total

TeamSupport logo
Freshdesk logo

72

101

117

features in common

72

features in common

TeamSupport logo

TeamSupport's unique features

  • Customer Service Analytics

  • Contact Management

  • Website Integration

  • Real Time Data

Freshdesk logo

Freshdesk's unique features

  • Negative Feedback Management

  • Call Routing

  • Social Media Integration

  • Electronic Signature

Starting from

$50/month

Value for money

TeamSupport logo
4.4
Freshdesk logo
4.4

What users say about TeamSupport's value for money

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

Dynamics 365 logo

Dynamics 365

4.3
(4.1K)

ERP and CRM applications from Microsoft

Features

Total

Dynamics 365 logo
Freshdesk logo

30

101

117

features in common

30

features in common

Dynamics 365 logo

Dynamics 365's unique features

  • General Ledger

  • Contact Management

  • Accounts Receivable

  • Training Management

Freshdesk logo

Freshdesk's unique features

  • Electronic Signature

  • Content Creation

  • Summary Reports

  • Multi-Channel Communication

Starting from

$50/month

Value for money

Dynamics 365 logo
4.1

0.3

Freshdesk logo
4.4

What users say about Dynamics 365's value for money

We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.

Kelly Michael S.

My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.

IB

Israel B.

OTRS logo

OTRS

4.5
(64)

Helpdesk software for customer service management teams

Features

Total

OTRS logo
Freshdesk logo

58

99

117

features in common

58

features in common

OTRS logo

OTRS's unique features

  • Customer History

  • No-Code

  • Compliance Management

  • Change Management

Freshdesk logo

Freshdesk's unique features

  • Call Center Management

  • Case Management

  • Work Order Management

  • Decision Support

Value for money

OTRS logo
4.5

0.1

Freshdesk logo
4.4

What users say about OTRS's value for money

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).

Omar S.

Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.

FT

Francis T.

LiveChat logo

LiveChat

4.6
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

Features

Total

LiveChat logo
Freshdesk logo

45

69

117

features in common

45

features in common

LiveChat logo

LiveChat's unique features

  • Real Time Analytics

  • Sales Reports

  • Auto-Responders

  • File Transfer

Freshdesk logo

Freshdesk's unique features

  • Negative Feedback Management

  • Issue Tracking

  • Social Media Monitoring

  • Employee Management

Starting from

$16/month

Value for money

LiveChat logo
4.5

0.1

Freshdesk logo
4.4

What users say about LiveChat's value for money

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Fausto F.

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

HelpDesk logo

HelpDesk

4.5
(32)

Ticketing software for effortless customer support

Features

Total

HelpDesk logo
Freshdesk logo

42

59

117

features in common

42

features in common

HelpDesk logo

HelpDesk's unique features

  • Commenting/Notes

  • Historical Reporting

  • Ratings / Reviews

  • Quality Assurance

Freshdesk logo

Freshdesk's unique features

  • Electronic Signature

  • Customizable Forms

  • Call Routing

  • Real-time Updates

Starting from

$4/month

Value for money

HelpDesk logo
4.2

0.2

Freshdesk logo
4.4

What users say about HelpDesk's value for money

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.

Maryna N.

Gorgias logo

Gorgias

4.7
(81)

Help desk and customer service solution

Features

Total

Gorgias logo
Freshdesk logo

38

58

117

features in common

38

features in common

Gorgias logo

Gorgias' unique features

  • Personalization

  • Contact Management

  • Offline Form

  • @mentions

Freshdesk logo

Freshdesk's unique features

  • Real Time Notifications

  • Community Management

  • SSL Security

  • Single Sign On

Starting from

$60/month

Value for money

Gorgias logo
4.5

0.1

Freshdesk logo
4.4

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

TOPdesk logo

TOPdesk

4.6
(42)

Help desk & service management

Features

Total

TOPdesk logo
Freshdesk logo

59

102

117

features in common

59

features in common

TOPdesk logo

TOPdesk's unique features