App comparison

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Freshdesk Logo
Freshdesk
4.5
(2.8K)

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Online helpdesk system and customer service software

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(162)

Freshdesk Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Zendesk Suite

4.4
(3.4K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Freshdesk logo

107

184

130

features in common

107

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.4K)

Top features

  • Real Time Data

    5.0

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$49/month

Value for money

Zendesk Suite logo
4.2

0.2

Freshdesk logo
4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Kayako logo

Kayako

4.0
(164)

Unified customer service platform

Features

Total

Kayako logo
Freshdesk logo

57

74

130

features in common

57

features in common

Kayako logo

Kayako user ratings

Functionality

3.9
(164)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Real-Time Chat

    5.0

  • Interaction Tracking

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$30/month

Value for money

Kayako logo
3.8

0.6

Freshdesk logo
4.4

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

Cayzu logo
Freshdesk logo

66

82

130

features in common

66

features in common

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Real Time Reporting

    N/A

  • Help Desk Management

    N/A

  • Active Directory Integration

    N/A

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.5

Freshdesk logo
4.4

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.
Pipedrive logo

Pipedrive

4.5
(2.7K)

CRM built by salespeople, for salespeople

Features

Total

Pipedrive logo
Freshdesk logo

57

160

130

features in common

57

features in common

Pipedrive logo

Pipedrive user ratings

Functionality

4.3
(2.7K)

Top features

  • Offline Form

    5.0

  • Lead Distribution

    5.0

  • Time on Site Tracking

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$15/month

Value for money

Pipedrive logo
4.4
Freshdesk logo
4.4

What users say about Pipedrive's value for money

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.
The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.
Zoho Desk logo

Zoho Desk

4.5
(1.9K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
Freshdesk logo

103

158

130

features in common

103

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.1

Freshdesk logo
4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Bitrix24 logo

Bitrix24

4.1
(622)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Freshdesk logo

93

403

130

features in common

93

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.2

Freshdesk logo
4.4

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Vivantio logo

Vivantio

4.3
(167)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Freshdesk logo

81

136

130

features in common

81

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(167)

Top features

  • Remote Access/Control

    5.0

  • IT Asset Management

    5.0

  • Customizable Branding

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$42/month

Value for money

Vivantio logo
4.2

0.2

Freshdesk logo
4.4

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
Froged logo

Froged

4.7
(49)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
Freshdesk logo

64

98

130

features in common

64

features in common

Froged logo

Froged user ratings

Functionality

4.6
(49)

Top features

  • Multi-Channel Communication

    5.0

  • Third Party Integrations

    5.0

  • Knowledge Management

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

79/month

Value for money

Froged logo
4.8

0.4

Freshdesk logo
4.4

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.
I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.
LiveAgent logo

LiveAgent

4.7
(1.2K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Freshdesk logo

102

174

130

features in common

102

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.2K)

Top features

  • Inbox Management

    5.0

  • Chat/Messaging

    5.0

  • Computer Telephony Integration

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.3

Freshdesk logo
4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Front logo

Front

4.5
(245)

Where 7500+ companies build strong customer relationships;

Features

Total

Front logo
Freshdesk logo

86

185

130

features in common

86

features in common

Front logo

Front user ratings

Functionality

4.4
(245)

Top features

  • Collaboration Tools

    5.0

  • Contact Database

    5.0

  • Chat/Messaging

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$19/month

Value for money

Front logo
4.2

0.2

Freshdesk logo
4.4

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
Zoho CRM logo

Zoho CRM

4.3
(6.1K)

CRM software that helps you sell smarter, better, faster.

Features

Total

Zoho CRM logo
Freshdesk logo

68

207

130

features in common

68

features in common

Zoho CRM logo

Zoho CRM user ratings

Functionality

4.2
(6.1K)

Top features

  • Real Time Notifications

    5.0

  • Email Alerts

    5.0

  • Wiki

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$20/month

Value for money

Zoho CRM logo
4.3

0.1

Freshdesk logo
4.4

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
Userlike logo

Userlike

4.6
(637)

Live chat and customer messaging for businesses of all sizes

Features

Total

Userlike logo
Freshdesk logo

43

70

130

features in common

43

features in common

Userlike logo

Userlike user ratings

Functionality

4.5
(637)

Top features

  • Live Chat

    5.0

  • Website Visitor Tracking

    5.0

  • Virtual Assistant

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$100/month

Value for money

Userlike logo
4.4
Freshdesk logo
4.4

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
SOGEDES.X logo

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

Features

Total

SOGEDES.X logo
Freshdesk logo

39

71

130

features in common

39

features in common

SOGEDES.X logo

SOGEDES.X user ratings

Functionality

Unique features

  • Call Scripting

    N/A

  • Agent Interface

    N/A

  • Text to Speech

    N/A

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Intercom logo

Intercom

4.5
(903)

Making internet business personal

Features

Total

Intercom logo
Freshdesk logo

79

181

130

features in common

79

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(903)

Top features

  • Contact Management

    5.0

  • Interaction Tracking

    5.0

  • API

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$67/month

Value for money

Intercom logo
4.0

0.4

Freshdesk logo
4.4

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Kustomer logo

Kustomer

4.5
(39)

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
Freshdesk logo

77

97

130

features in common

77

features in common

Kustomer logo

Kustomer user ratings

Functionality

4.4
(39)

Top features

  • Live Chat

    5.0

  • Queue Management

    5.0

  • Communication Management

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$29/month

Value for money

Kustomer logo
4.3

0.1

Freshdesk logo
4.4

What users say about Kustomer's value for money

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.
The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.
Fullview logo

Fullview

5.0
(3)

Create better customer experiences with Fullview.

Features

Total

Fullview logo
Freshdesk logo

11

17

130

features in common

11

features in common

Fullview logo

Fullview user ratings

Functionality

4.7
(3)

Top features

  • Two-Way Audio & Video

    5.0

  • Screen Sharing

    5.0

  • Remote Access/Control

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

elevio logo

elevio

4.6
(30)

Self-service support & customer education platform

Features

Total

elevio logo
Freshdesk logo

53

81

130

features in common

53

features in common

elevio logo

elevio user ratings

Functionality

4.4
(30)

Top features

  • Proactive Chat

    5.0

  • Live Chat

    5.0

  • Content Management

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$99/month

Value for money

elevio logo
4.6

0.2

Freshdesk logo
4.4

What users say about elevio's value for money

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.
Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.
FuseDesk logo

FuseDesk

4.0
(5)

Help Desk, Support Ticketing, and Messaging Platform

Features

Total

FuseDesk logo
Freshdesk logo

69

97

130

features in common

69

features in common

FuseDesk logo

FuseDesk user ratings

Functionality

4.6
(5)

Unique features

  • Data Visualization

    N/A

  • Auto-Responders

    N/A

  • Website Integration

    N/A

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

BeInContact logo

BeInContact

4.4
(14)

Your Omnichannel Cloud Contact Center Solution

Features

Total

BeInContact logo
Freshdesk logo

73

142

130

features in common

73

features in common

BeInContact logo

BeInContact user ratings

Functionality

4.0
(14)

Unique features

  • Caller ID

    5.0

  • Call Center Integration

    5.0

  • FTC Compliance

    N/A

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

EngageBay logo

EngageBay

4.6
(367)

Integrated sales & marketing software for growing teams

Features

Total

EngageBay logo
Freshdesk logo

69

226

130

features in common

69

features in common

EngageBay logo

EngageBay user ratings

Functionality

4.6
(367)

Top features

  • Lead Nurturing

    5.0

  • ROI Tracking

    5.0

  • Dynamic Content

    5.0

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Pricing

Starting from

$14.99/month

Value for money

EngageBay logo
4.7

0.3

Freshdesk logo
4.4

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Gladly logo

Gladly

4.8
(114)

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
Freshdesk logo

55

81

130

features in common

55

features in common

Gladly logo

Gladly user ratings

Functionality

4.8
(114)

Top features

  • Voice Mail

    5.0