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Zendesk and Freshdesk are two popular customer service software solutions. At the same time, they’re two unique products with different features, functionality, and price points that cater to a variety of businesses.
Let’s take a look at the differences between the two.
Zendesk is a help desk solution that allows businesses to offer customer support services across multiple channels such as phone support, live chat, email ticketing, social media messages and knowledge base creation.
Supported platforms: web-based, iPhone app, Android app
Key features: call recording, chat, customer database, support ticket management, self service portal and survey
Integrations: Joomla, Jira, HubSpot CRM
User ratings: 4.4/5 stars, recommended by 96% of reviewers
Starting price: $5/month
Freshdesk is a help desk software that allows businesses to provide customer support via phone, email tickets, live chat widgets on websites or social channels and a self-service knowledge base.
Supported platforms: web-based, iPhone app, Android app, Windows Phone
Key features: call recording, call monitoring, conferencing, self service portal, support ticket management, and survey
Integrations: Sales Service Cloud, BigCommerce, Jira
User ratings: 4.5/5 stars, recommended by 98% of reviewers
Starting price: $19/month
Keep reading for a more in-depth comparison of these two products.