Freshdesk vs Help Scout Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Anonymous
A verified reviewer

Rules are simple to implement, tickets are extremely well designed compared to competition

2018-06-30

Pros

Application design is dead simple and great. Everything is easy to use, clean, you really need it if you're providing support.

Cons

This system is for managing tickets and supports, but since we had no tickets, our usage was not so frequent and were invited on a regular base to connect elsewhat we are going to be ousted from the free plan, so we decided to move to freshdesk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Help Scout Reviews
Help Scout
Web-based help desk designed for better customer experience
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