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Freshdesk vs Help Scout Comparison

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Overview

Category Leaders

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...

Category Leaders

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

15

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

3.2K

5

4

3

2

1

1.9K

1.1K

156

29

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

213

5

4

3

2

1

152

51

10

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

Pros

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.

Cons

We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.

Cons

Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
The only real problem I've had is that the attachment system gets stuck whenever I try to upload by dragging files into the window.
Email management is no longer a source of frustration.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features115
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Startups
  • Forms Management
  • Full Text Search
  • Gamification
  • Help Desk Management
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Project Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Shared Inboxes
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Virtual Assistant
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features73
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Startups
  • Forms Management
  • Full Text Search
  • Gamification
  • Help Desk Management
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Project Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Shared Inboxes
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Virtual Assistant
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations486
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations180
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

BA
AvatarImg

Beverly A.

Management Consulting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

An Iconic and Straightforward Help Desk Tool.

Reviewed 12 days ago

It provides 24/7 customer support thus increasing customer satisfaction.

Pros

It is simple to communicate and engage with our customers in multiple communication channels via live chat,calls,emails and SMS using Freshdesk.It streamlines and automates customer service workflows.It handles and responds to our customers enquiries faster.

Cons

I lack anything to complain about this Help Desk tool.

EC
AvatarImg

Edward C.

Computer Networking, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk - An Ultimate and All round CRM solution for the enterprise

Reviewed 3 years ago
Pros

The knowledge based and the automation features are the most useful. They help our help portal stand out.

Cons

More Video Documentation which could be inbuilt to help the admin and also the ability to manage video content better on knowledge base portal

AR
AvatarImg

Verified reviewer

Wholesale, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshdesk logo

Freshdesk

Customer Service is second to none

Reviewed 5 years ago

We've managed to get a service desk set up very quickly with a customer ticket form that gives us the information we require from the end users. Customer service has been great and I would definitely recommend it from my experience so far.

Pros

The customer service we have received when setting up this product has been great. They see issues through to a resolution and ensure you're happy with the solution before closing a ticket. In terms of Freshdesk as a whole from what I've seen of it so far I like. It appears like it will do everything we require of it.

Cons

Changing things on forms can be a bit fiddly and a basic knowledge of coding will help. However, the customer service team are happy to get development help for you.

SS
AvatarImg

Shreya S.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk as a Support Software

Reviewed 4 years ago
Pros

Helps us keep track of agent performance Assists us with ensuring that the customer service is key and with the reports we are able to improve our service

Cons

To help with more reports when looking at the overview dashboard

SG
AvatarImg

Sherry G.

Marketing and Advertising,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

Time Saver

Reviewed 10 years ago
Pros

I couldn't keep up with my communications without using this.

Cons

I haven't had need for help using this product. It's easy peasy.

JT
AvatarImg

Jeff T.

Retail, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Freshdesk logo

Freshdesk

Waste of Time

Reviewed 5 years ago

I was trying this software for my company. We have 8 users so I wanted to be sure before I spent money, so I used it for the free trial. Supposedly, they offer an entirely free version although less robust. When the full trial ended, I was still learning to admin and I wanted to see what my users really needed so I choose the "Sprout" plan that is free. I really wanted to know if I needed any of the...

Pros

The software works as expected. No issues.

Cons

Customer service is useless. They weren't interested in being of any help.

YR
AvatarImg

Yesenia R.

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk: Also an internal solution

Reviewed 5 years ago

In freshdesk we found a solution to our main problem. It wasn't exactly a communication issue with our customers but with my team, so the ticket system was really an efficent tool.

Pros

The variety of functions and how adaptable they are.

Cons

The guides of help are not in any other lenguage but english.

TB
AvatarImg

Timothy B.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshdesk logo

Freshdesk

Intuitive and easy but pricey

Reviewed 2 years ago

It has worked well for our team. Users can send notes which is very helpful. Also the API was easy enough to implement with our other tools. The look and overall UI of the software is very pleasant and easy to navigate.

Pros

Comes with great support and training videos to learn how to use... comes with lots of features and the ticketing works flawlessly. Since using the software I've never experienced any downtime which is vital.

Cons

Not a lot of customization for access and roles for users and supervisors. Sometimes customer service help is hard to come by and tickets for help from them go unanswered for way too long.

SA
AvatarImg

Shawn A.

Construction, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshdesk logo

Freshdesk

Great platform!

Reviewed 6 years ago

It is a great platform .

Pros

I like the ease of use and the sleak customer emails.

Cons

The setup was confusing. Luckily the support was great to help me through.

JB
AvatarImg

Josh B.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Fantastic Customer service

Reviewed 5 years ago
Pros

It's modern and easy to use! Also my first customer service experience was fantastic, I had a huge issue with not being able to authenticate my account, and even though it took the better part of a week to resolve the communication was top notch!

Cons

Some of the descriptions are confusing but they have a great help section.

AvatarImg
AvatarImg

David I.

Information Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Easy to use and good value for money

Reviewed 6 years ago

I’m managing help for SaaS product

Pros

It’s very easy to use, the support team answer very fast and they are willing to help. The iOS app is very well done, and cherry on the cakes it’s cheaper than competitors (I was using zen desk before)

Cons

Well they redo a complete new frontend, for me it’s a “plus” but some people maybe get lost. Anyway you can still use the old one.

AM
AvatarImg

Abirami M.

Telecommunications, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Overall Awesome

Reviewed 6 years ago

Awesome :)

Pros

User-friendly and use to handle and extract things

Cons

None.. Just increase the file sharing size via Freshdesk that would be great help

GF
AvatarImg

Gary F.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshdesk logo

Freshdesk

Good help desk choice for small businesses

Reviewed 2 months ago
Pros

Fairly easy to set up, and is a good option for small online businesses.

Cons

The onboarding process for a new customer to receive help was a bit cumbersome.

MK
AvatarImg

Mahesh K.

Information Technology and Services, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Freshdesk logo

Freshdesk

Good but could be better

Reviewed 6 years ago

Does it job!

Pros

Quick and easy. Very useful help/ tutorial throughout

Cons

There are some restrictions and certain features are not very obvious

AvatarImg
AvatarImg

Ramindu D.

Computer Software, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshdesk logo

Freshdesk

Great solution to manage support for a product with a large customer base

Reviewed 5 years ago

Freshdesk provided a great solution for integration with our project management tools and overall workflows, making it an integral part of how we manage our product delivery and customer support.

Pros

Freshdesk provides a simple interface for both customers and support engineers to work with. It provides simplified workflows and being able to integrate with our other project management solutions through in-built integrations and through the API and this made it an absolute breeze to integrate it with our overall project management.

Cons

Customization on workflows is not self-evident, although well documented in their help documentation.

AR
AvatarImg

Verified reviewer

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshdesk logo

Freshdesk

It's a good Help Desk

Reviewed 5 years ago

As my first help desk solution, FreshDesk definitely fits the bill. Great value, good impressions. However, because of some of the shortcomings, I will still be looking for a more superior product.

Pros

This software was easy to setup. It serves the purpose of a virtual help desk well. Customer support is very eager to help. The value is superb.

Cons

The functionality of FreshDesk leaves some to be desired. Some of the way things are done are annoying. They're not show stopper, just annoying. Things like entering the time performed on a ticket is on separate page than the ticket itself.

BK
AvatarImg

Bálint K.

Human Resources, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk - First impression

Reviewed 5 years ago

Great! Keep up the good work :)

Pros

We are now in the middle of the test phase. current experiences: - great support - highly usable & customisable features - Easy-to-use & understand

Cons

Sometimes our emails got blocked/bounced, but the customer service is there to help

AR
AvatarImg

Verified reviewer

Education Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

Best Help Desk Tool

Reviewed 2 years ago

Overall the help desk features was good for me and it was working as expected. Its cost effective and flexible solution.

Pros

I used this tool for setting up help desk. Its easy to deploy and quick to set up help desk. Overall its great tool with some support issues.

Cons

Support system needs to be improved. A simple request ticket takes lots of time to resolve. I kept waiting for one week for a simple deployment issue.

AvatarImg
AvatarImg

Arheer G.

Internet, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk: The Comprehensive Ticket Management Solution for Your Business.

Reviewed a year ago

Freshdesk is a solid help desk software solution that offers a range of features that can help businesses manage their customer support operations effectively.

Pros

1. User-Friendly Interface2. Multichannel Support3. Multiple Integrations

Cons

1. Limited Customisation2. Steep Learning Curve

SB
AvatarImg

Steve B.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Great product

Reviewed 6 years ago

Always great.

Pros

Customizable and scalable. They understand the Help Desk world.

Cons

It’s a daunting problem to solve, so the setup can be lengthy. I cannot criticize their approach, it’s simply a LARGE application.

AvatarImg
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Gbadebo B.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

Fresh desk for greater customer satisfaction

Reviewed 2 years ago

My experience with fresh desk has always been amazing

Pros

It help in making customer communication and interaction simple

Cons

Little bugs on the app and It kind of expensive

AR
AvatarImg

Verified reviewer

Staffing and Recruiting, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Good Support System

Reviewed 5 years ago
Pros

I appreciate the customizable help portal and knowledge base

Cons

When selecting this software, the price does get a bit expensive when choosing add-on features

PS
AvatarImg

Pratik S.

Marketing and Advertising, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Best system

Reviewed 4 years ago
Pros

Ease of use. Best support. Quick help. Awesome UI.

Cons

Nothing. Everything is nice and up to the mark, just add more features.

aa
AvatarImg

astha a.

Marketing and Advertising, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Powerful and flexible tool for support teams

Reviewed 4 years ago
Pros

Very easy to use despite the host of available feature. Great built-in dashboards.

Cons

There should be more in-product help in the form of tooltips or guided tours

NA
AvatarImg

Natasha A.

Human Resources, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Freshdesk logo

Freshdesk

Simple to set up and train new starters on

Reviewed 5 years ago

Opened our eyes up to using a ticketing system, nice and easy to start with

Pros

Super easy and intuitive to use. Allowed us to organise or incoming queries into two desks - our clients and our candidates

Cons

Lack of filters or automation to help us be more productive in our ticketing management

AR
AvatarImg

Verified reviewer

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Help Scout logo

Help Scout

Rules are simple to implement, tickets are extremely well designed compared to competition

Reviewed 6 years ago
Pros

Application design is dead simple and great. Everything is easy to use, clean, you really need it if you're providing support.

Cons

This system is for managing tickets and supports, but since we had no tickets, our usage was not so frequent and were invited on a regular base to connect elsewhat we are going to be ousted from the free plan, so we decided to move to freshdesk.