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Help Scout Logo

Help Scout

4.6
(207)

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Deliver world-class support from one easy-to-use platform.

(18)

Help Scout Pricing, Features, Reviews and Alternatives

Help Scout FAQs

Q. What type of pricing plans does Help Scout offer?

Help Scout has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Help Scout?

Help Scout has the following typical customers:
Mid Size Business, Non Profit, Small Business


Q. What languages does Help Scout support?

Help Scout supports the following languages:
English


Q. Does Help Scout support mobile devices?

Help Scout supports the following devices:
Android, iPad, iPhone


Q. Does Help Scout offer an API?

Yes, Help Scout has an API available for use.


Q. What other apps does Help Scout integrate with?

Help Scout integrates with the following applications:
Wufoo, Capsule, Constant Contact, Salesforce Starter, Talkdesk, WooCommerce, Aircall, Process Street, AppFollow, Jira, Textline, Campaign Monitor by Marigold, FullContact, Klaus, ActiveCampaign, FormKeep , Transifex, Zapier, iorad, Weglot, Gmail, FullStory, Segment, Google Workspace, Trello, Pipedrive, ChannelReply, FreshBooks, Userlike, BriteVerify, Geckoboard, Databox, WordPress, LiquidPlanner, Nicereply, Gravity Forms, MySQL, Heymarket, JustCall, CloudTalk, Fleep, Slack, Klaviyo, Chatra, OnePageCRM, Olark, Mixpanel, Fivetran, Kissmetrics, Highrise, Plecto, SurveyMonkey, Clockify, Mailchimp, Asana, Help Desk Migration, elevio, ChargeDesk, Paperform, HubSpot CRM, Cyfe, CircleLoop, Intercom, Shopify


Q. What level of support does Help Scout offer?

Help Scout offers the following support options:
Knowledge Base, Email/Help Desk, Chat

Help Scout product overview

Price starts from

20

/user

Per month

What is Help Scout?

Help Scout is a dedicated customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.

Key benefits of using Help Scout

- Value: Help Scout is the most complete platform you can buy for the money.

- Predictable, transparent pricing: No surprise add-ons or fees.

- Quick set up: Go from zero to power user in a day or less.

- Simplicity: Spend more time helping customers and less time configuring your software.

- Scalability: Add teammates, workflows, integrations, and new support channels quickly.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat

Training options

Live Online
Documentation
Videos

Not sure about Help Scout? Compare it with a popular alternative

Starting from

20

/user

Per month

Free plan
Free trial
Pricing range

Starting from

9

/user

Per month

Free plan
Free trial
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Value for money
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Ease of use
Value for money
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Why am I seeing this?

Help Scout pricing information

Value for money

4.4

/5

207

Starting from

20

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Help Scout features

Functionality

4.3

/5

207

Total features

73

8 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics
Live Chat

Functionality contenders

Help Scout users reviews

Overall Rating

4.6

/5

207

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.55/10
Rating distribution

5

4

3

2

1

146

51

10

0

0

Pros
In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.
Cons
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
The only real problem I've had is that the attachment system gets stuck whenever I try to upload by dragging files into the window.
Email management is no longer a source of frustration.

Overall rating contenders

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Sara Y.

Advertising Operations Associate

Marketing and Advertising, 11-50 employees

Review source

Overall Rating

Help Scout helps out

Reviewed 3 years ago

Transcript

Sara Y.: Hi, my name is Sara. I'm a special assistant and operations associate, and I give Help Scout...

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Andrea N.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simply the best customer support system

Reviewed 4 years ago

The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.

Pros

I like how transparent the experience is for the user and how easy it is to set up and use. I like the integration with the KB system to quickly insert a reference to the article.

Cons

Difficult to tell. I'm really enjoying everything on it, especially now that they added the live chat so I can stop using other software for that. Maybe I'd love a more advanced system to manage the custom replies. I'd appreciate if there's a better way to manage formatting inside the editor for the KB.

SY
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Sara Y.

Nonprofit Organization Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Help Scout helps out

Reviewed 3 years ago

Help Scout helps out in a pinch. I definitely recommend any company or business that has a customer support component to it to use their software and platform to start.

Pros

When I used to work at ActBlue as a support associate, I really liked Help Scout's ticketing system. It was straightforward and less confusing than Intercom. Escalating and de-escalating issues was pretty easy. Help Scout is a huge help for customer service, people oriented folks like me.

Cons

This is just a theory but I feel like Help Scout works better with certain email addresses than others. For people who have older emails such as hotmail, aol, or yahoo - their messages don't come across so clearly, which makes helping our customers and clients a real challenge.

DW
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Dean W.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Pretty convenient and easy to use, but lacking in features…

Reviewed a year ago

It was ok day to day, but we had to rely on other tools too often to get the job done.

Pros

Super easy to pick up and use and their support was great. They always responded promptly and did their best.

Cons

Compared to other products, it lacks a lot of features and some of what it does have is too simplified.

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Sam B.

Logistics and Supply Chain, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Expensive, but good. There are alternatives if you're willing to sacrifice plug and play.

Reviewed 2 years ago

The alternatives to Help Scout are far and wide, but my recommendation for an option would be Free Scout. It is an open-source alternative to Help Scout that acts almost the same way. You need to know how to deploy the self-hosted service, or you can find companies willing to manage it for you. The downside is the setup takes a while, but the positive is that the cost is a small fraction of the amount we were paying to Help Scout.

Pros

HelpScout was the first shared emailing system we implemented that worked flawlessly with our setup. It rivals all other methods that focus on a ticket number approach but makes the communication process simple for users to grasp and professional yet informal. The best part of Help Scout for us was the shared inbox aspect and the ability to collaborate with others easily.

Cons

Help Scout is expensive. In my opinion, it is overpriced. They started at a great introductory rate and grandfathered those rates for early-stage users. I heard from many users when they increased their rates, all of whom got a personalized message from the [SENSITIVE CONTENT], promising our rates would stay the same. Months later, they recanted on their promise and hiked our rates. It was not a great feeling being lied to, and my love for the company quickly disappeared. Other shared email services can replace Help Scout, but this is your best bet if you're looking for a simple approach and are not worried about the price tag.

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Johann K.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

The review

Reviewed 5 years ago

Really nice product for email support teams, but it doesn't do the work for others. I like the goal Help Scout has, but they need to fit to the market before they are dropping out.

Pros

It's your best solution on the market if you are looking to interact with your customers only via email. Really easy to implement and the CS is really helpful too.

Cons

It's really difficult to spice things up for the customer. Limitations are set rather quickly when trying to customize Reports or being proactive with customers.

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