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Help Scout Logo

Help Scout

4.6
(207)

Write a review

Deliver world-class support from one easy-to-use platform.

(18)

Help Scout Pricing, Features, Reviews and Alternatives

Help Scout FAQs

Q. What type of pricing plans does Help Scout offer?

Help Scout has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Help Scout?

Help Scout has the following typical customers:
Mid Size Business, Non Profit, Small Business


Q. What languages does Help Scout support?

Help Scout supports the following languages:
English


Q. Does Help Scout support mobile devices?

Help Scout supports the following devices:
Android, iPad, iPhone


Q. Does Help Scout offer an API?

Yes, Help Scout has an API available for use.


Q. What other apps does Help Scout integrate with?

Help Scout integrates with the following applications:
Wufoo, Capsule, Constant Contact, Salesforce Starter, Talkdesk, WooCommerce, Aircall, Process Street, AppFollow, Jira, Textline, Campaign Monitor by Marigold, FullContact, Klaus, ActiveCampaign, FormKeep , Transifex, Zapier, iorad, Weglot, Gmail, FullStory, Segment, Google Workspace, Trello, Pipedrive, ChannelReply, FreshBooks, Userlike, BriteVerify, Geckoboard, Databox, WordPress, LiquidPlanner, Nicereply, Gravity Forms, MySQL, Heymarket, JustCall, CloudTalk, Fleep, Slack, Klaviyo, Chatra, OnePageCRM, Olark, Mixpanel, Fivetran, Kissmetrics, Highrise, Plecto, SurveyMonkey, Clockify, Mailchimp, Asana, Help Desk Migration, elevio, ChargeDesk, Paperform, HubSpot CRM, Cyfe, CircleLoop, Intercom, Shopify


Q. What level of support does Help Scout offer?

Help Scout offers the following support options:
Knowledge Base, Email/Help Desk, Chat

Help Scout product overview

Price starts from

20

/user

Per month

What is Help Scout?

Help Scout is a dedicated customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.

Key benefits of using Help Scout

- Value: Help Scout is the most complete platform you can buy for the money.

- Predictable, transparent pricing: No surprise add-ons or fees.

- Quick set up: Go from zero to power user in a day or less.

- Simplicity: Spend more time helping customers and less time configuring your software.

- Scalability: Add teammates, workflows, integrations, and new support channels quickly.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat

Training options

Live Online
Documentation
Videos

Not sure about Help Scout? Compare it with a popular alternative

Starting from

20

/user

Per month

Free plan
Free trial
Pricing range

Starting from

40

Per month

Flat Rate

Free plan
Free trial
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Value for money
Customer support
Ease of use
Value for money
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Help Scout pricing information

Value for money

4.4

/5

207

Starting from

20

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Help Scout features

Functionality

4.3

/5

207

Total features

73

8 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics
Live Chat

Functionality contenders

Help Scout users reviews

Overall Rating

4.6

/5

207

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.55/10
Rating distribution

5

4

3

2

1

146

51

10

0

0

Pros
In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.
Cons
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
The only real problem I've had is that the attachment system gets stuck whenever I try to upload by dragging files into the window.
Email management is no longer a source of frustration.

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