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Help Scout Pricing, Features, Reviews and Alternatives
Help Scout FAQs
Q. Who are the typical users of Help Scout?
Q. Does Help Scout support mobile devices?
Q. What other apps does Help Scout integrate with?
Help Scout integrates with the following applications:
Wufoo, Capsule, Constant Contact, Salesforce Essentials, Talkdesk, WooCommerce, Aircall, Process Street, AppFollow, Jira, Textline, Campaign Monitor, FullContact, Klaus, ActiveCampaign, FormKeep , Transifex, Salesmachine, Zapier, iorad, Weglot, Gmail, FullStory, Segment, Google Workspace, Trello, Pipedrive, ChannelReply, FreshBooks, Userlike, BriteVerify, Geckoboard, Databox, WordPress, LiquidPlanner, Nicereply, Gravity Forms, MySQL, Heymarket, JustCall, CloudTalk, Fleep, Slack, Klaviyo, Chatra, OnePageCRM, Olark, Mixpanel, Fivetran, Kissmetrics, Highrise, Plecto, SurveyMonkey, Clockify, Mailchimp, Asana, Help Desk Migration, elevio, ChargeDesk, Paperform, HubSpot CRM, Cyfe, CircleLoop, Intercom, Shopify
Help Scout product overview
What is Help Scout?
Help Scout is a dedicated customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Key benefits of using Help Scout
- Predictable, transparent pricing: No surprise add-ons or fees.
- Quick set up: Go from zero to power user in a day or less.
- Simplicity: Spend more time helping customers and less time configuring your software.
- Scalability: Add teammates, workflows, integrations, and new support channels quickly.
Typical customers
Platforms supported
Support options
Training options
Not sure about Help Scout? Compare it with a popular alternative
Starting from
20
/user
Per month
Starting from
14.99
/user
Per month
Help Scout pricing information
Help Scout features
Functionality
4.3
/5
188
Total features
74
8 categories
Most valued features by users
Functionality contenders
Help Scout users reviews
Overall Rating
4.7
/5
188
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.59/10
134
45
9
0
0
Andrea N.
Overall rating contenders
Sara Y.
Advertising Operations Associate
Marketing and Advertising, 11-50 employees
Review source
Transcript
Sara Y.: Hi, my name is Sara. I'm a special assistant and operations associate, and I give Help Scout...
Dave Z.
Used daily for 6-12 months
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A clean UI that has obviously been well thought through. They iterate and add features routinely and are very proactive in communicating with their customers. For example, I had discovered a bug, which they confirmed and rolled out a fix within 48 hours. There are small reminders and tips presented within the context of the app, which are very helpful (eg. helping the user in distinguishing between an internal comment and a customer reply - this is very useful). Overall, there is great value for the money, I would strongly recommend Help Scout as a help desk/customer facing communication tool.
IMAP integration for outgoing e-mail archiving would be highly valued. Only Gmail is supported at this time.
Johann K.
Information Technology and Services, 51-200 employees
Used daily for 6-12 months
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Really nice product for email support teams, but it doesn't do the work for others. I like the goal Help Scout has, but they need to fit to the market before they are dropping out.
It's your best solution on the market if you are looking to interact with your customers only via email. Really easy to implement and the CS is really helpful too.
It's really difficult to spice things up for the customer. Limitations are set rather quickly when trying to customize Reports or being proactive with customers.
Verified reviewer
Higher Education, 11-50 employees
Used daily for 1-2 years
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When looking for customer service platforms, a lot of people will want it to feel human. Oddly, I love that it can be used to send confidential documents securely, and I don't have to interact. It's a great timesaver that way, especially when the people on the other end are using it for the same reason. Yes, you can add more personality and humanity, but in my case, I like being able to work uninterrupted, and no one ever has to say "have a nice day" because all we're doing is sending documents. If you're looking for something a little more personal -- it can absolutely be used that way. The notes and chat functions are helpful, and Help Scout is pretty adaptable to whatever your customer service philosophy entails.
-Extremely easy to set up, add employees to, and use on a daily basis without hassle. -Love the option to assign communications and update the status of them. -Simple, straightforward design. -Did I mention is was easy? Almost no training required.
-It would be nice to have more customization options. The simplicity is of appeal here, but the limitations are noticeable.
Brad B.
Computer Software, 51-200 employees
Used daily for 1-2 years
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Help Scout is easy to use, appealing, and very effective. There is always a feature to accommodate our needs.
Help Scout is so user friendly! In the past, we tried several ticketing systems but they didn't seem to fit in with our flow and organization. We heard about Help Scout, tried it, and simply fell in love! Help Scout is so easy to use and work together as a team.
The one thing I would really like to see in Help Scout is a Round Robin auto-assignment feature. You can do quite a bit with workflows but I wish there was a simple way to Round Robin auto-assign our incoming tickets.
Matthew S.
Internet, 1-10 employees
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HelpScout has become an essential, can't-do-without part of my workday with how savvy and helpful it is in organizing contact with our customers and giving us a handy module for FAQs to boot.
- Keeping un-answered emails bolded even after you've read it once, - "Traffic Cop" for keeping egg off your face in case you send an email before reading a follow-up email from the customer - Intuitive inbox and Doc-editing interfaces - Ability to tag email addresses and assign conversations to a particular team member - "Show original" option to see the email in its original formatting, in case HelpScout's interface isn't able to accommodate - Quick customer service response times, to fix problems in a pinch - about 20 other things :-)
Pretty minor, really: - Sometimes the inbox counts don't always update automatically (between 30 seconds and a few mins, depending on the day) - I honestly can't think of any others (seriously, it's that good)
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