GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Freshdesk vs HelpDesk Comparison (2026)
Add to Compare
Compare similar apps
LiveAgent
4.7
Zendesk Suite
4.4
Salesforce Sales Cloud
4.4
Good recommendations?
Overview
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, c...
HelpDesk is a ticketing system for customer service teams. Minimize your support team’s efforts and save time for meaningful conversations with customers. Resolve tickets faster and with greater precision. Use HelpDesk to improve your customer satisfaction level and increase sales.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3.4K
5
4
3
2
1
2K
1.2K
166
33
18
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.6
184
5
4
3
2
1
125
43
12
2
2
- Value for money
- Ease of use
- Features
- Customer support
76%
would recommend this appPros
“We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface.”
AC
Amarnath C.
Senior software engineer
“Freshdesk makes our customer support operations seamless with its wide range of features such as ticketing, knowledge base management, and command center capabilities, helping teams manage customer interactions more efficiently.”
MP
Manijith P.
Graphics Hardware Engineer
“Freshdesk helped the team manage customer inquiries and internal requests more efficiently through its structured ticketing system, automation features, and clear communication flow.”
JD
Johny D.
CSO and Helpdesk Global Lead
Pros
“The platform significantly improved how issues are handled and followed up, making team coordination smoother. Despite a few areas that could be strengthened, it remains a dependable tool that enhances productivity and communication.”
MC
Mouatez C.
Customer Support Specialist
“From my perspective, I consider HelpDesk as a state-of-the-art tool that effectively performs multitasking functions with the objective of resolving and addressing the concerns of patients, agents, and other service providers connected to the system, thereby fulfilling the needs of all stakeholders involved.”
JR
John R.
Service Representative
“The new ticketing system which allowed me to take chats and check my tickets at the same time.”
JD
Jude D.
Customer Success Agent
Cons
“The interface feels cluttered and messy at times, and the workflows can be confusing and difficult to navigate, especially when managing different features and settings.”
KA
Kosana A.
QA Analyst
“It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change.”
FW
Fiodas W.
CS Manager
“Some advanced automations and setting up certain integrations can be a bit complex at first if you don't have a technical background.”
PG
Pablo G.
Customer Support
Cons
“The ai I implemented to respond first before connecting to live agent seems to get stuck in endless loops of repeating questions and answers”
Jessica B.
Owner
“I dislike the fact that you can't sort through HelpDesk tickets by other identifiers (i.e., Subject (Website Contact Form Submission), Custom Quote Forms, etc.).”
RH
Ron H.
Client Relationship Management
“If tickets are misrouted or the system is too rigid, sometimes errors may occur.”
IV
Ivan V.
Customer Success Representative
- Vendor responds to reviews
- Last review22 days ago
- Vendor responds to reviews
- Last review8 days ago
Key features
- Total features104
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- All-Employee Access
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Branding
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Scripting
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communications Strategy Development
- Community Forums
- Complaint Monitoring
- Compliance Management
- Configurable Workflow
- Content Management
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Conversation Intelligence
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Document Processing
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Escalation Handling
- Feedback Collection
- Feedback Management
- Forms Management
- Help Desk
- Help Desk Management
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integrations
- Intelligent Routing
- Interaction Tracking
- Interactive Content
- Internal Discussion
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Mobile Access
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Language
- Multi-step Planning
- Multilingual Support
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- On-Demand Communications
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Predictive Analytics
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Supporting Documents
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Automation
- Task Execution
- Task Management
- Task Progress Tracking
- Team Inbox
- Template Management
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Video Support
- Visitor Activity
- Visual Analytics
- Voice
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Workflow Optimization
- Workflows
- Total features113
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- All-Employee Access
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Branding
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Scripting
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communications Strategy Development
- Community Forums
- Complaint Monitoring
- Compliance Management
- Configurable Workflow
- Content Management
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Conversation Intelligence
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Document Processing
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Escalation Handling
- Feedback Collection
- Feedback Management
- Forms Management
- Help Desk
- Help Desk Management
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integrations
- Intelligent Routing
- Interaction Tracking
- Interactive Content
- Internal Discussion
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Mobile Access
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Language
- Multi-step Planning
- Multilingual Support
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- On-Demand Communications
- Open Listening
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Predictive Analytics
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Supporting Documents
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Automation
- Task Execution
- Task Management
- Task Progress Tracking
- Team Inbox
- Template Management
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Video Support
- Visitor Activity
- Visual Analytics
- Voice
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Workflow Optimization
- Workflows
Integrations
- Total integrations40
- Airtable
- Asana
- Bitrix24
- Calendly
- Chargebee
- Chatbot
- Claris FileMaker
- ClickUp
- CloudTalk
- Freshcaller
- Freshchat
- GitHub
- Harvest
- HubSpot CRM
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Linear
- LiveChat
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Okta
- OpenWidget
- PDQ Deploy & Inventory
- Planhat
- STORIS
- Salesforce Service Cloud
- Shopify
- Slack
- SparkTG VCC
- SurveySparrow
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- Webflow
- WordPress
- Zapier
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- monday CRM
- Total integrations11
- Airtable
- Asana
- Bitrix24
- Calendly
- Chargebee
- Chatbot
- Claris FileMaker
- ClickUp
- CloudTalk
- Freshcaller
- Freshchat
- GitHub
- Harvest
- HubSpot CRM
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Linear
- LiveChat
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Okta
- OpenWidget
- PDQ Deploy & Inventory
- Planhat
- STORIS
- Salesforce Service Cloud
- Shopify
- Slack
- SparkTG VCC
- SurveySparrow
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- Webflow
- WordPress
- Zapier
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- monday CRM
Alternatives
Explore similar apps
