Freshsales vs Order Sender

Salesforce Sales Cloud

HubSpot CRM

Zoho CRM

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Head of CSM

Support is particularly bad, a lack of understanding of their product.

Operations Manager

Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity/News Feed

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Audience Targeting

Autoresponders

Behavior Tracking

Budgeting/Forecasting

Calendar Management

Calendar/Reminder System

Calendar Sync

Call List Management

Call Logging

Call Recording

Campaign Management

Campaign Planning

Campaign Segmentation

Case Notes

Chat/Messaging

Click Tracking

Client Management

Client Tracking

Collaboration Tools

Communication Management

Configurable Workflow

Conflict Management

Contact Database

Contact Management

Contract/License Management

Customer Database

Customer Engagement

Customer Social Profiles

Customer Support

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Management

Data Visualization

Deal Management

Docket Management

Document Management

Document Storage

Donor Management

Drag & Drop

Drip Campaigns

Electronic Signature

Email Distribution

Email Management

Email Marketing

Email Response Control

Email Sequences

Email Templates

Email Tracking

Event Triggered Actions

Field Sales Management

Forecasting

For Financial Institutions

For Insurance Industry

For iPad Devices

For Nonprofits

For Real Estate

For Sales Teams/Organizations

For Small Businesses

For Startups

Funnel Analysis

Heatmaps

Interaction Tracking

Internal Chat Integration

Key Performance Indicators

Landing Pages/Web Forms

Lead Capture

Lead Distribution

Lead Management

Lead Nurturing

Lead Qualification

Lead Scoring

Lead Segmentation

Legal Case Management

List Management

Live Chat

Location Tracking

Marketing Automation

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Currency

Multivariate Testing

Opportunity Management

Performance Management

Performance Metrics

Personalization

By industry, Freshsales reviewers are most commonly professionals in information technology and services (17%). The most frequent use case for Freshsales cited by reviewers is CRM (72% of reviewers).

Users and use cases

The Freshsales integration most frequently cited by reviewers is Gmail, an email management product rated 4.0 out of 5 for its integration with Freshsales.

Integrations

Freshsales is a CRM tool with key features that include contact database, contact management, lead management, and more.

Freshsales

Web-based

Android

Windows

iPhone

iPad

Insightly

Pipedrive

HubSpot Sales Hub

Bitrix24

Zendesk Sell

Vtiger CRM

Capsule

monday.com

Streak

Claritysoft CRM

Free

Growth

Enterprise

Difficulties with billing and access

69% of reviewers feel negative about Freshsales’ account management. Users report issues with billing practices, such as being charged after cancellation or for unused services, and find the refund process unresponsive or complicated. Some reviewers say updating account information or resolving billing disputes is time-consuming and frustrating. They indicate that managing account access, switching between accounts, and handling login procedures can be confusing. Reviewers express concerns about data security, especially regarding stored credit card details, and feel customer support is slow to address account-related problems.

Frequent software glitches and frustrations

Director

Every day I discover new errors - limitations and bugs in the system.  

74% of reviewers feel negative about Freshsales’ bugs and technical issues. Users report encountering persistent glitches that disrupt daily operations, including problems with templates, system updates introducing new errors, and general instability. Some reviewers find that resolving these issues often requires repeated support interactions, with fixes taking a long time or not arriving at all. They mention that bugs can impact usability, cause data loss, and undermine confidence in the software. Reviewers say ongoing technical problems make it challenging to rely on the platform for critical business functions.

Efficient campaign management tools

91% of reviewers feel positive about Freshsales’ email campaign functionality. Users report that creating, managing, and automating email campaigns is straightforward and effective. Some reviewers appreciate the ability to segment leads, use templates, and track campaign performance within the platform. They say automation features and workflows simplify outreach and follow-up processes, while bulk email options and easy setup save time. Reviewers indicate that campaign metrics and reporting provide valuable feedback for refining marketing strategies and improving communication with prospects and customers.

Comprehensive email engagement insights

91% of reviewers feel positive about Freshsales’ email tracking capabilities. Users say the ability to monitor when emails are opened or links are clicked is valuable for managing client communications and follow-ups. Some reviewers find integrated tracking helps them measure engagement and prioritize leads, while others indicate that having all client interactions in one place streamlines their workflow. They appreciate the automatic tracking features, which save time and help ensure timely responses. Reviewers mention that tracking metrics like open and click rates provide actionable insights for their sales and marketing efforts.

Simple onboarding and navigation

94% of reviewers feel positive about Freshsales’ ease of use. Users say the platform is intuitive and straightforward, making it accessible even for those with limited technical skills. Some reviewers find the clean design and logical layout reduce the learning curve, while others appreciate the clear help guides and tutorials that support quick adoption. They indicate that setup and daily operations are uncomplicated, allowing teams to get started efficiently. Reviewers appreciate that the system is user-friendly for both beginners and experienced users, and they find it easy to train new team members on the software.

It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact).

Learn Support Coordinator

Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile.  

I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time.

Not an easy start, and thankfully support is responsive unless it's the weekend, but overall Freshsales feels a little rigid and is not the easiest of tools to use although the back end seems solid enough.

Sr Director Sales Effectiveness and Enablement

Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product.

Clean design, easy to use, and customisable with lots of useful features for daily sales management.

It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down.

Co-Founder

This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.

Assistant Manager

Emails and calls link up smooth too, so you can keep stuff kinda tidy overall.

Customer Service Ambassador

The design and the usage of salesforce automation feature makes Freshsales the best as it has the simplest but most effective features that enables you to create, customize, modify, and monitor sales activities.

IT Business Partner

very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts.

There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations.

Strategy Analyst

Also some basic features like Campaign Management for automated outreach is not present.

It allows users and administrators to manage and coordinate interactions with our employees and customers with ease, it has tools for customer service, its cloud calling system is excellent and dynamic, it allows us to generally manage strategies and channels of active sales.

Created marketing campaigns to predict sales, created scenarios to see the different results, created templates from scratch with the team to see what else we can do for more.

Sales Planning Analyst

Will need to improvise on how we are going to measure sales owner strength (sales visits, calls and revenue) to make it simpler to be measure. But other than that, it was good in terms of amending settings and agent that are very supportive to take up any issue and problem arise.

Sometime the customer service they offer through their instant chats does not always lead to a solution.

I also appreciate the way it lets us track the sales activities.

Software Engineer

Tracking customer records is the best part about it

However, the complexity of the reporting and analysis tools was a significant drawback.

Some automations just straight up not doable tho, I tried messing with it but nope.

Chairman

The rating of leads by using a percentile calculation which is not relevant and the inability to delete previous incorrect ratings.2.

The pricing for Freshsales has to be revised as per Indian Geography.

Overall Freshsales is a great CRM tool for a new startup to base its sales department.

Tracking such leads was done through freshsales.

Human Resources Generalist

Facilitating the organization of all of our potential customers' contact information and email history in one location.

We were able to successfully get a lot of leads using this tool

Hence maintenance of long term relationships may hamper

Commercial Projects Specialist

I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday.

The user interface is clean and easy to navigate, making it user-friendly for our team.

Marketing Director

NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.

This a cloud-based CRM that includes many features and very useful thinking to turn this solution into a key element of the sales team

It's simple to integrate with your email and offers cross-platform support for apps like Acuity and Google Calendar.

Project manager

We are using this to manage internally our deals to see how we are doing with some custom fields where we can filter all leads that were qualified and won and all the ones that we lost as well as the reason for each.

For many companies that are just starting out, if they get the free plan, it is very limited and does not allow me to do some things.

Director Marketing & Communications

The Freshsales CRM comes with a lot of features, many of them out of the box (e.g. for marketing automation) that instantly be used to e.g. link your website to the CRM and start capturing leads.

We setup email sequences quickly and starting automating sales tasks in just a few minutes.

Marketing and Social Media

Freshsales is also good at how it sorts and classifies incoming mail, which helps us direct it to the responsible member directly, and this is reflected in the speed of response to customer requests.

I greatly appreciate the scheduling capabilities that Freshsales provides, which allow us to organize the dates of sending emails or text messages to customers according to contact lists at appropriate times, and this is important so that we do not repeat messages in a random way that makes the customer feel bored.

Freshsales vs Order Sender Comparison (2026)

Freshsales

Order Sender

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives