GetFeedback vs QuestionPro

SurveyMonkey

Trustpilot

Jotform

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

A customer review management tool that brings businesses and consumers together through reviews.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Create modern, on-brand surveys in minutes that look great on every device. Analyze your results in real time or integrate with Salesforce for deeper insights

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Analytics

Campaign Management

CES Survey Structure

Chat/Messaging

Commenting/Notes

Communication Management

Complaint Monitoring

Conditional Logic

CSAT Survey Structure

Customer Database

Customer Experience Management

Customer Journey Mapping

Customer Profiles

Customer Segmentation

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Email Marketing

Email Reminders

Engagement Tracking

Feedback Management

Knowledge Management

Mobile Survey

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS Survey Structure

Offline Response Collection

Performance Metrics

Predictive Analytics

Process/Workflow Automation

Pulse Surveys

Question Branching

Question Library

Question Piping

Randomization

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Response Quotas

Response Validation

Search/Filter

Sentiment Analysis

Site Intercept Survey

Skip Logic

SMS Messaging

SSL Security

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Templates

Text Analysis

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Widgets

Workflow Management

GetFeedback

Web-based

Basic

Marketing Operations Lead

Reporting and visualization capabilities are very limited.

Another problem is the integration is not that reliable and prone to mistakes.

Everything what is related to the surveys, set up and data collection is great.

Lead Systems Analyst

Donor Relations and Events Director

The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me.

Marketing Manager

GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email.

It was incredibly overpriced for what it was as a tool.

GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys.

Global Customer Insights Manager

The survey-taking experience in GF Direct.

IT Business Relationship Analyst

It has a variety of different question types that can be added to the form canvas and most importantly you have a variety of templates available by default.

Banking Officer

I wish there was a way to include incomplete responses in the summary results without having to export them.

Data Analyst 

It is mainly restricted to desktop browsers and apps rather than mobile web.

The survey options for active and passive feedback are both used.

To gather user input, Usabilla may be added to  website.

This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms.

The application is user-friendly and provides excellent reporting features.

My database coordinator loved that it was a native Salesforce app.

Solution Architect

It was easy to learn and did a lot of impressive things that I definitely took credit for :)!

Marketing Automation Project Manager

Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.

It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.

Very expensive if you want to have the Salesforce connection.

Surveys

User Experience

Integrations

Analytics and Reporting

Survey Creation

User Interface

Data Analysis

Pricing

Theme Options

Response Handling

Freelancers

Small Business

Large Enterprises

Mid-size Business

Momentive

UmfrageOnline

UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.

Google Forms

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

QuestionPro is a research suite of tools that lets users conduct surveys and research securely, collect feedback and perform data analytics. It offers survey analytics dashboards, enterprise-grade research tools, and a range of features for customer experience management, employee experience management, and real-time data collection and analysis.

Anonymous Feedback

Audience Targeting

Benchmarking

Contact Database

Contact Management

Data Cleansing

Data Security

Discussions/Forums

Dynamic Content

Employee Database

Employee Onboarding

Employee Recognition

Filtering

Gamification

Group Management

Mass Texting

Member Directory

Message Personalization

Mobile Access

Mobile Alerts

Moderation

Multiple Question Types

Multiple User Accounts

Offline Access

Panel Management

Reminders

Social Media Integration

Statistical Analysis

Survey Sample Management

User Management

By industry, QuestionPro reviewers are most commonly professionals in non-profit organization management (47%). The most frequent use case cited by reviewers is survey (93%).

Users and use cases

Most reviewers indicate that QuestionPro delivers strong value for money, especially praising its generous free plan and cost-effectiveness. However, some reviewers feel the pricing is high compared to competitors and dislike the tiered pricing structure.

Value for money

QuestionPro is a survey program offering key features such as a survey builder, customizable questions, data import/export, reporting and analytics, question branching, and skip logic, among others.

QuestionPro

iPhone

iPad

Android

XM for Strategy & Research

Alchemer

SurveyLegend

Delighted

Survey Planet

Sogolytics

Surveys & Research- Essentials

Surveys & Research- Team Edition

Surveys & Research- Advanced

Surveys & Research- Research Suite

Customer Experience

Employee Experience

Communication Specialist

It’s been dependable for running surveys, collecting feedback, and analyzing results. Once you get used to the interface, it’s efficient and handles both basic and advanced surveys well.

However, the interface can feel a bit unintuitive for complex surveys, and some advanced analytics features are only available in higher-tier plans.

Director

We use it to collect the data of our members from all over the world, for this reason we need to compare the data obtained between them and QuestionPro allows us to download reports in Excel files, text files and Power Point files.

Research Director

QuestionPro was a lifesaver when I left my academic institution and needed a software program to collect data for my nonprofit. When starting up a nonprofit it is hard to find the funds for something like software so QuestionPro not only came through as an option but also met our needs in terms of a survey solution.

I appreciate most is the wide variety of question types and customization options. Whether I needed a simple multiple-choice question or a more complex logic-based flow, QuestionPro handled it smoothly.