QuestionPro Pricing, Features, Reviews & Comparison of Alternatives

QuestionPro

Web-based online survey solution

4.53/5 (99 reviews)

QuestionPro overview

What is QuestionPro?

QuestionPro is a web-based survey software for SMBs and enterprises. QuestionPro enables businesses to quickly create online surveys & polls and share them with a targeted set of users in order to then make business decisions based on the response collected. It is developed by QuestionPro Inc. who design online survey and workflow software for millions of customers from individuals to Fortune 500 companies across the globe.

QuestionPro includes multiple pre-built survey templates and over 30 question types, which can be used by businesses to create personalized surveys & questionnaires. It offers tools to reach respondents through email, integrated pop-ups or survey posting on social network accounts that include Twitter and Facebook.

Businesses can choose from more than 20 professional survey themes using inbuilt tools to customize headers & footers with company logos, pictures, audio, videos and HTML content for the complete branding of surveys. Each survey highlights a survey progress bar which lets the respondent know the percentage of the survey completed/remaining. Users can generate flexible surveys by keeping certain fields mandatory for respondents and the rest optional, ensuring that primary questions are answered within the survey.

QuestionPro survey can also be used to compute scores for the number of questions answered by the respondent and immediately present overall scores upon survey completion. The survey response can be exported into Excel, CSV, and other supported formats. Users can also share surveys with respondents and collect responses through the mobile app available for Android and iOS-based smartphones and tablets.
www.questionpro.com

Pricing

Starting from
$85/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 3 other markets, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Danish and 5 other languages, Dutch, French, Hebrew, Japanese, Portuguese
QuestionPro screenshot: Use smileys and emoticons to score responses with QuestionProQuestionPro 1-Minute TourQuestionPro screenshot: Take the overall feedback of the survey post completion with QuestionProQuestionPro screenshot: Enter questions in a survey and set validation rules for respondents with QuestionProQuestionPro screenshot: Generate survey reports with QuestionProQuestionPro screenshot: Create TURF analysis with QuestionProQuestionPro screenshot: QuestionPro iPhone interfaceQuestionPro screenshot: Access survey on mobiles and tablets using the QuestionPro mobile appQuestionPro screenshot: Respondents can confirm survey completion with digital signatures in QuestionPro

QuestionPro reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.4
  4.5
Nick Jesteadt

Flexible, Customer-Focused and Versatile Tool

Used weekly for 1-2 years
Reviewed 2019-05-30
Review Source: Capterra

QuestionPro has helped us deliver top notch surveys for our employees. They are also committed to GDPR and partner with us to ensure compliance and data governance. The team is personal and accessible and they are quick to collaborate.

Pros
QuestionPro has so many features when building and deploying your survey and even more when you are analyzing your results. Building our surveys is easy and flexible -- with a vast array of question templates to choose from, integrated logic, and design. Deploying is also easy and they are continuing to work on improving this feature. The analysis is top-notch and appears every day to be built and developed by data scientists that work to unlock new results from your raw survey data. Most of all, however, their customer service is paramount. They are quick, friendly and accessible and always willing to listen to new ideas.

Cons
Deployment currently is good but not great. You can load lists, but we still have to do manual work to maintain those lists before loading and there is currently no validation of emails or audit for duplicates (of previously sent emails). The editor for the message is also very simple and you are restricted to one template. They are actively working on improving this, however.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Dine

Great Survey Product

Used weekly for 6-12 months
Reviewed 2019-05-15
Review Source: Capterra

We needed an easy way to collect data about how our customers were valuing the services we provided. It has also turned into a great tool for training our staff and recognizing services we may be lacking.

Pros
The surveys are easy to build with a lot of question types to choose from. The customer service is very responsive, knowledgeable, and friendly. It was also very easy to brand our surveys so customers knew it was from us.

Cons
It took a bit of time to get the logic nailed down for our split question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kerri Wazny

Terrible Survey Software

Reviewed 2016-09-06
Review Source: Capterra

When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months. Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data. When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses. QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.

Cons
The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Maryann Odriozola

Great Customer Service, Ease of use, Results Driven with lots of options

Used occasionally for less than 6 months
Reviewed 2019-10-24
Review Source: Capterra

My overall experience was the best ever! I lead my first sales meeting and wanted constructive, easy to use feedback format, with a quick distribution option following the event, the ability to view, record, download, and distribute for a team discussion. Whew, that's was a long list! The time to improve based on survey results was cut down by months! I was given every possible option to help fit my immediate needs. I looked at other options, they were overly complicated and would require lots of time to be proficient. QuestionPro is broken out into "basic", you can jump in learn and test fairly quick. They then have "advanced" that can provide a mixture of basic and more advanced survey features and additional analytics. Whatever works best for your target group QuestionPro has it. I think I want to do more surveys! I can see more uses for this now.

Pros
The ability to learn how to use on my own, but still has great help sections and live chat option if I was in a bind. The free trial is great and offers the meat of what you get with a basic plan. It allowed me to learn how to navigate and familiarize myself with the software and its capabilities. I was able to do an actual test survey. The survey itself was great! I was searching for a good survey software and this just crossed my path! I will recommend over and over!

Cons
Some areas of the software do not tell you the feature is not included in your selection tier. So you can hit a button and wonder what is happening. But then you have the great live chat and they are quick to resolve or explain. Other portions of the software like contact uploads did not upload but also did not provide me with an error message. I had two columns that were not allowed in the basic tier but it would be nice to have a pop up because I could not figure out what the issue was.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard Connor

The perfect partner for small busniesses, not just corporates

Used daily for 2+ years
Reviewed 2019-06-03
Review Source: Capterra

Pros
Now with a much improved survey interface for building questionnaires, but most importantly for response input by panellists. Flexible implementation, neat layout and multiple export options for SPSS imports.

Cons
Dashboard analytics are useful for a quick browse of responses during the data gathering stages, but not always useful for clients to see. The response analytics do not always take into account missing data leading to incorrect percentage representation in tables and charts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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QuestionPro pricing

Starting from
$85/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Essentials: Free for life, never expires!
Advanced: $85 per month
Enterprise: Contact us
Academic: Contact us
Non-profit organizations: Contact us

QuestionPro features

API
Customizable Branding
Data Import/Export
Drag & Drop Interface
Social Media Integration
Third Party Integration

A/B Testing (201 other apps)
Activity Dashboard (346 other apps)
Automatic Notifications (200 other apps)
Campaign Analysis (287 other apps)
Campaign Management (344 other apps)
Campaign Segmentation (202 other apps)
Content Management (263 other apps)
Customizable Templates (280 other apps)
Email Marketing Management (199 other apps)
Engagement Analytics (261 other apps)
Monitoring (241 other apps)
Multi-Channel Marketing (242 other apps)
Real Time Analytics (235 other apps)
Reporting & Statistics (344 other apps)

Videos and tutorials

Additional information for QuestionPro

Key features of QuestionPro

  • Send reminders to fill survey
  • Advanced branching support
  • Powerful filtering & reporting
  • Customizable themes, brand & URL
  • Collect response using mobile apps
  • Multi user account
  • Offline survey access
  • Facebook and Twitter integration
  • SSL secured surveys
  • Salesforce integration
  • Trend analysis
  • Website integration
  • Global password protection
  • Export data to Excel, SPSS or CSV
  • Drag-and-drop survey editor
  • Survey templates and question library
  • Custom API
  • Create online survey
  • Dashboard account
  • Electronic signature capture
View All Features

Benefits

• With QuestionPro, users can customize surveys with their company logo, branding and designer themes, creating professional surveys easily.

• QuestionPro supports multimedia integration through which survey designers can customize surveys with smileys, emoticons, pictures, videos, designer scales and more; making it interactive for respondents.

• QuestionPro offers complete control over the survey, allowing clients to make certain fields mandatory for completion by respondents before they can exit the survey.

• With QuestionPro, users can share surveys with respondents in both online & offline modes; distribute surveys via email, mobile, Facebook, QR codes and other platforms.

• QuestionPro offers multilingual functionality that allows users to create surveys in more than 75 global languages including Chinese, Japanese, Arabic & Hebrew.