QuestionPro Pricing, Features, Reviews & Alternatives

QuestionPro

Web-based online survey solution

4.53/5 (105 reviews)

QuestionPro overview

What is QuestionPro?

QuestionPro is a web-based survey software for SMBs and enterprises. QuestionPro enables businesses to quickly create online surveys & polls and share them with a targeted set of users in order to then make business decisions based on the response collected. It is developed by QuestionPro Inc. who design online survey and workflow software for millions of customers from individuals to Fortune 500 companies across the globe.

QuestionPro includes multiple pre-built survey templates and over 30 question types, which can be used by businesses to create personalized surveys & questionnaires. It offers tools to reach respondents through email, integrated pop-ups or survey posting on social network accounts that include Twitter and Facebook.

Businesses can choose from more than 20 professional survey themes using inbuilt tools to customize headers & footers with company logos, pictures, audio, videos and HTML content for the complete branding of surveys. Each survey highlights a survey progress bar which lets the respondent know the percentage of the survey completed/remaining. Users can generate flexible surveys by keeping certain fields mandatory for respondents and the rest optional, ensuring that primary questions are answered within the survey.

QuestionPro survey can also be used to compute scores for the number of questions answered by the respondent and immediately present overall scores upon survey completion. The survey response can be exported into Excel, CSV, and other supported formats. Users can also share surveys with respondents and collect responses through the mobile app available for Android and iOS-based smartphones and tablets.
www.questionpro.com

Pricing

Starting from
$85/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

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QuestionPro screenshot: Use smileys and emoticons to score responses with QuestionProQuestionPro 1-Minute TourQuestionPro screenshot: Take the overall feedback of the survey post completion with QuestionProQuestionPro screenshot: Enter questions in a survey and set validation rules for respondents with QuestionProQuestionPro screenshot: Generate survey reports with QuestionProQuestionPro screenshot: Create TURF analysis with QuestionProQuestionPro screenshot: QuestionPro iPhone interfaceQuestionPro screenshot: Access survey on mobiles and tablets using the QuestionPro mobile appQuestionPro screenshot: Respondents can confirm survey completion with digital signatures in QuestionPro

QuestionPro user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.4
  4.5
Anurag k.

Best survey tool with many useful and unique features.

Used weekly for 6-12 months
Reviewed 2021-01-02
Review Source: Capterra

Pros
QuestionPro is our favorite tool for conducting online surveys. Getting started with QuestionPro is very easy and doesn't require much technical skills. QuestionPro has a very simple and easy to understand user interface in which all the tools are very well placed. It doesn't take much time to setup a basic survey with a Welcome and Thank You page. To make the surveys look more professional, we can customize every page with the features available in QuestionPro. We can add Multiple Choices to the questions in our survey. We have an option to add images that can be chosen as 'answer' to a question in our survey. We can also use various Graphical Ratings to add ratings like Thumbs Up or Down, Smiley Ratings and Star Ratings. To make the survey look even more professional, we can fill it with widgets like Maps, Date and Time etc. We can also add time limits to our survey by adding a Timer. Another best thing about QuestionPro is that we can do Survey Analysis which helps in analyzing data like survey taker's location, interest and the Time and Date when they started answering the survey.

Cons
QuestionPro is so far the best survey tool for us but they should do something about the pricing. Some necessary features are exclusive to its Paid version which is a little bit costlier. Other than the pricing factor, there's nothing that we dislike about QuestionPro.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Marco A.

My free trial with QuestionPro

Used occasionally for free trial
Reviewed 2019-11-17
Review Source: Capterra

QuestionPro has a lot of potential, they just need to fix the problems that I mentioned and then it might be the best software in the industry.

Pros
The software has a very good concept as a whole, it's giving you the right and important tools for your surveys and polls, it shows the data live, you can filter it and export it to excel. The surveys and polls creator is very user friendly and very professional, you can create some very beautiful polls and surveys.

Cons
- You can't color the graphs as you like, if you want to do it, you need to change it with CSS, so if you don't have the CSS knowledge, you just can't change the colors. - To save the graphs you need to do a print screen, there's no way to export them to your computer. - The weighting tool is broken and not calculating well. - There were some reports during our campaign of a very slow loading times, which cause some respondents to stop respond to the poll in the middle. - The customer service is pretty horrible and not responding, unlike what they claim, nobody answers the live chat, so if you need something very urgent, you need to call them, but it's not sure that they would solve the problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Alexandre F.

The most completely software for online research!

Used weekly for 2+ years
Reviewed 2021-04-22
Review Source: Capterra

In general the application meets my needs and that of the entire team. The application helped us in our day to day work.

Pros
The possibility to customize the panels are incredible!

Cons
Some features are limited depending on your licenses

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kerri W.

Terrible Survey Software

Reviewed 2016-09-06
Review Source: Capterra

When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this, I was told they had decided to move that question type to a higher membership level and it was no longer available. After some back and forth, they let us have it if we paid in bulk for a few months. Then, once we were collecting our data and exporting it, we realised there was missing data. Luckily, our survey was small and had >35 respondents who we knew and could speak to. In conversing with the respondents, some of them reported filling in data for more flex grid questions then what we were showing in the exported data. When we contacted QuestionPro regarding this, not only do they not realise the severity of this (it puts into question the validity of all our results and we need to essentially re-run the entire survey, re-contact all of our respondents and confirm their responses), but it also puts into question all of the surveys they've conducted, especially for bigger surveys where their clients might not have personal relationships with their respondents and might not be able to recognise that there is missing data or missing responses. QuestionPro blamed the missing data on our respondents not filling in the data. I could understand this being the case for 1 or 2 participants (maybe they made a mistake on the form); however, about 40% of the respondents contacted so far have reported that the data we have does not match the data they entered. This is a serious problem.

Cons
The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Michael D.

Great Survey Product

Used weekly for 6-12 months
Reviewed 2019-05-15
Review Source: Capterra

We needed an easy way to collect data about how our customers were valuing the services we provided. It has also turned into a great tool for training our staff and recognizing services we may be lacking.

Pros
The surveys are easy to build with a lot of question types to choose from. The customer service is very responsive, knowledgeable, and friendly. It was also very easy to brand our surveys so customers knew it was from us.

Cons
It took a bit of time to get the logic nailed down for our split question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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QuestionPro pricing

Starting from
$85/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Essentials: Free for life, never expires!
Advanced: $85 per month
Enterprise: Contact us
Academic: Contact us
Non-profit organizations: Contact us

QuestionPro features

API
Customizable Branding
Customizable Templates
Data Import/Export
Reporting/Analytics
Social Media Integration
Third Party Integrations

Activity Dashboard (531 other apps)
Alerts/Notifications (402 other apps)
Analytics/ROI Tracking (385 other apps)
Campaign Analytics (424 other apps)
Campaign Management (687 other apps)
Contact Management (378 other apps)
Content Management (453 other apps)
Engagement Analytics (394 other apps)
Multi-Channel Marketing (393 other apps)
Performance Metrics (370 other apps)
Reporting & Statistics (537 other apps)
Search/Filter (431 other apps)
Template Management (414 other apps)

Videos and tutorials

Additional information for QuestionPro

Key features of QuestionPro

  • Send reminders to fill survey
  • Advanced branching support
  • Powerful filtering & reporting
  • Customizable themes, brand & URL
  • Collect response using mobile apps
  • Multi user account
  • Offline survey access
  • Facebook and Twitter integration
  • SSL secured surveys
  • Salesforce integration
  • Trend analysis
  • Website integration
  • Global password protection
  • Export data to Excel, SPSS or CSV
  • Drag-and-drop survey editor
  • Survey templates and question library
  • Custom API
  • Create online survey
  • Dashboard account
  • Electronic signature capture
View All Features

Benefits

• With QuestionPro, users can customize surveys with their company logo, branding and designer themes, creating professional surveys easily.

• QuestionPro supports multimedia integration through which survey designers can customize surveys with smileys, emoticons, pictures, videos, designer scales and more; making it interactive for respondents.

• QuestionPro offers complete control over the survey, allowing clients to make certain fields mandatory for completion by respondents before they can exit the survey.

• With QuestionPro, users can share surveys with respondents in both online & offline modes; distribute surveys via email, mobile, Facebook, QR codes and other platforms.

• QuestionPro offers multilingual functionality that allows users to create surveys in more than 75 global languages including Chinese, Japanese, Arabic & Hebrew.