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QuestionPro

4.7
(374)

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Best SaaS survey solutions

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(11)

QuestionPro Pricing, Features, Reviews and Alternatives

QuestionPro FAQs

Q. What type of pricing plans does QuestionPro offer?

QuestionPro has the following pricing plans:
Starting from: $99.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of QuestionPro?

QuestionPro has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does QuestionPro support?

QuestionPro supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, Hebrew, Japanese, Portuguese

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Q. Does QuestionPro support mobile devices?

QuestionPro supports the following devices:
Android, iPad, iPhone

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Q. Does QuestionPro offer an API?

Yes, QuestionPro has an API available for use.

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Q. What other apps does QuestionPro integrate with?

QuestionPro integrates with the following applications:
HubSpot Marketing Hub, Dropbox Business, Google Docs, Marketo Sales Connect, Twitter, Salesforce Sales Cloud, LinkedIn for Business, Meta for Business

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Q. What level of support does QuestionPro offer?

QuestionPro offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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QuestionPro product overview

Price starts from

99

Per month

Flat Rate

What is QuestionPro?

QuestionPro is a leading SaaS survey solutions company providing a wide range of applications to measure and manage customer experience, employee engagement, and the pulse of the audience. Collect data and gain insights that help you make smarter decisions.

Key benefits of using QuestionPro

• With QuestionPro, users can customize surveys with their company logo, branding and designer themes, creating professional surveys easily.

• QuestionPro supports multimedia integration through which survey designers can customize surveys with smileys, emoticons, pictures, videos, designer scales and more; making it interactive for respondents.

• QuestionPro offers complete control over the survey, allowing clients to make certain fields mandatory for completion by respondents before they can exit the survey.

• With QuestionPro, users can share surveys with respondents in both online & offline modes; distribute surveys via email, mobile, Facebook, QR codes and other platforms.

• QuestionPro offers multilingual functionality that allows users to create surveys in more than 75 global languages including Chinese, Japanese, Arabic & Hebrew.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Videos
Webinars
Live Online
Documentation

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Why am I seeing this?

QuestionPro pricing information

Value for money

4.7

/5

374

Starting from

99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

QuestionPro features

Functionality

4.7

/5

374

Total features

63

4 categories

Most valued features by users

Reporting/Analytics
API
Activity Dashboard
Reporting & Statistics
Third Party Integrations
Data Import/Export
Customizable Templates
Customizable Branding

Functionality contenders

QuestionPro users reviews

Overall Rating

4.7

/5

374

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.27/10
Rating distribution

5

4

3

2

1

301

61

5

2

5

Pros
The support staff, from the most senior to the more recent, are excellent, courteous and available 24x5. They are most helpful in in real time text exchanges and emails.
From simple survey designs to more complex operations, QP has been an excellent resource. Most importantly the support has been excellent from the outset.
That I can make an easy Survey really fast and can individualize it. Its great how helpful and quick the support is.
Cons
QuestionPro blamed the missing data on our respondents not filling in the data.
After some back and forth, they let us have it if we paid in bulk for a few months. Then, once we were collecting our data and exporting it, we realised there was missing data.
E-mails are badly formatted, validation is required for surveys with many users and it was not easy, and they have an article talking about using their SDK, but they do not have an SDK available.

Overall rating contenders

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Gilbert P.

Founder & CEO

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

Simply the Best!

Reviewed 2 years ago

Transcript

Gil P.: I'm Gil. I'm founder and CEO of my company. I give QuestionPro a five. And if you want more information...

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Mark T.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful survey software

Reviewed 10 months ago

It has been great. They do make you jump through a couple hoops each year but, in the grand scheme of things, very minimal.

Pros

QuestionPro is great software for what we need. We initially got it because we wanted something that could run offline and on tablets and then be synced at a later time. We ended up not using that use case but have continued to use it for our intake form. It is great because it is very easy to customize question and add and format as necessary. It is a little bit of overkill for what we need but...

Cons

For what we use it for, there is nothing that I really dislike. I would say it may be a little complicated for our needs. It is also a little industrial as opposed to some other solutions that are more consumer centric. But those a far outweighed by the features and value of the product.

KF
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Kenneth F.

Nonprofit Organization Management, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for Non-Profits!

Reviewed 18 days ago
Pros

I love the fact that my survey reports are emailed directly to me once a week!

Cons

The first time that we tried to set up a survey it was a little difficult to understand, but once you are familiar with the program it is great!

KW
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Kerri W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible Survey Software

Reviewed 7 years ago

When signing up for QuestionPro, we signed up specifically to use their "FlexGrid" question. I emailed specifically asking which level of membership we needed in order to use this question and was told we needed a corporate membership. Weeks after signing up, after paying and as we were preparing to pilot our study, the flex grid question was suddenly no longer available. When I questioned this,...

Pros

No pros were added to this review

Cons

The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

CC
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Chelsea C.

Nonprofit Organization Management, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Tool for Non-Profits

Reviewed 4 months ago

Great! QuestionPro is one of the most affordable survey softwares out there. It makes it no only easy to create surveys - but it is also easy to analyze the data!

Pros

QuestionPro is incredibly intuitive and easy to use and implement. I was able to figure out to use the software without any guidance.

Cons

Sometimes the more complicated features, like skip logic, requires a little bit of reading of the resources provided by QuestionPro.

ML
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Meghan L.

Hospital & Health Care, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Website for Surveys and Analytics

Reviewed 2 months ago
Pros

It is so easy to navigate and it is great to be able to customize with different question formats, logic for scoring, and even the hyperlink!

Cons

Sometimes it is harder to locate some analytics that I need but I don't need analytics that frequently so it isn't as big of a deal.

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