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GroHawk

Customer feedback & engagement & NPS score calculator

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GroHawk Reviews

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9 reviews

Recommended

NH
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Neil H.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game changer!

Reviewed 5 years ago

For a small business like mine, having this software has been a game changer for me. Suddenly I now know exactly what my customers think of me and my business, and allows me to make informed business decisions based on their feedback. Absolutely fantastic.

Pros

To know exactly what your customers and patients think of you. Instant feedback. So powerful!

Cons

Absolutely nothing at all. Love everything about this software from the user interface to the back up support.

IH
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Imran H.

Retail, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer experience management

Reviewed 5 years ago

Our ability to manage good and not so good customer experiences has improved dramatically as well as our customer retention.

Pros

The ability to manage the customer experience whether positive or negative to create ambassadors for the business and recover service failures

Cons

Do t have any issues at all with the software which is unusual